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Reviews of Chalet Hotel le Castel

Chalet Hotel le Castel
100 Route des Tines, Chamonix-Mont-Blanc, Haute-Savoie

Reviews

9.4

Exceptional

Rating 10 - Excellent. 95 out of 127 reviews" "
Rating 8 - Good. 24 out of 127 reviews" "
Rating 6 - Okay. 5 out of 127 reviews" "
Rating 4 - Poor. 2 out of 127 reviews" "
Rating 2 - Terrible. 1 out of 127 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maitai

Stayed 1 night in Apr 2024

10/10 Excellent

GREGORY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stopped here overnight and was quite surprised by how nice the accommodations are. Beautiful room with views . Walkable to the gondola . Literally right across the street. Restaurant with very good food on site. Staff was amazing . Would definitely stay here again ! A real gem .

8/10 Good

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was wonderful! It’s a two minute walk to the Le Paz gondola, has bus stops right out front, and you can view the mountains from your room. The staff were also very nice. I would skip on the breakfast as it’s pretty light and does not include much hot food for 18 euro a day per person. The only reason for four stars is that the rooms could have been cleaner and in better condition. A little dirty under seat cushions and on floor and it seems as though the balcony windows were not sealed properly as condensation water trails dripped in every morning. Also some of the plug covers would come off and the shower door did not prevent all the water from slipping outside. That’s said overall it’s a great hotel in a great location with nice staff.
Stayed 6 nights in Jan 2024

6/10 Okay

claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt not welcome!
Overall was all good. We had an inconvenient request to switch our room after one day because there was a longer stay that the hotel wanted to accommodated into our room. The hotel insisted but I refused to switch the room since I paid for that room category and I was checking out the day after. Also the day after , while we were loading the car , we have been chained from the hotel person to the parking area because they thought we were leaving without paying the dog fees and the breakfast. Consider that our wallet and Passport and one more luggage was still in the room. There was no one at the reception when we were loading the car. We did not feel welcome at all I. This hotel! That s why our overall review is low!
Stayed 2 nights in Jan 2024

10/10 Excellent

Steph

Stayed 1 night in Sep 2023

10/10 Excellent

Karin, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff. It was quiet and a nice walk into town took about 30 minutes along the river Would definitely stay again
Stayed 5 nights in Aug 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service
Well located just outside of Chamonix….. East walk to town, right next to lift to the excellent hiking options. Great view of Mount Blanc from balcony.
Stayed 3 nights in Jul 2023

10/10 Excellent

Sherry, Racine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
After finishing TMB, it was a welcome place to have a wonderful evening. The staff was helpful and kind.
Stayed 1 night in Jun 2023

10/10 Excellent

EVELYN R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful vacation retreat
The view and service was wonderful. Will definitely return and recommend it.
Stayed 1 night in Apr 2023

10/10 Excellent

Halil Cem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, large and well-maintained rooms, excellent staff and restaurant.
Stayed 4 nights in Feb 2023

8/10 Good

Ann-Catrine

Stayed 1 night in Oct 2022

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jun 2022

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The place is beautiful and conveniently close to the center. The staff was wonderful. The restaurant was cozy and nice.
Stayed 1 night in Dec 2021

10/10 Excellent

Kirby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite stay in France
Initially, we didn't quite realize the distance from downtown Chamonix to the hotel, but we ended up walking down a quiet, beautiful trail bordering a small river. Once we arrived, we made our way up to our room... And the pictures did not do it justice. The room was spacious, meticulously decorated, and so gorgeous. We had skylights in the bathroom and above the bed with views of the mountains, and ended up not wanting to leave the room at all! The entire hotel was so nice to be in and around, and will be a place we absolutely would love to revisit!
Stayed 2 nights in Oct 2021

10/10 Excellent

Frances

Stayed 1 night in Jul 2021

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME hotel and great find in Chamonix
I loved this hotel. The room was super cool, comfortable, and felt special. It also had an amazing view of Mont Blanc and the surrounding valley. The service at the front desk was friendly, knowledgable and welcoming. I'd say the room was so good, I wanted to stay another day!
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Will be back.
Stayed 2 nights in Jan 2020

8/10 Good

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très sympa, bien situé. Toutefois, c'est un 3 étoiles, pas 4. Un bémol: petit déjeuner, quand soit ceci, soit celà manque (charcuterie, sucre, eau à bouillir). Bien sûr, on peut s'adresser à la réception, le personnel corrige tout de suite, mais il serait plus pratique de ne pas avoir à s'adresser pour ces détails.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Beautifully decorated rooms above a really good restaurant. The service in the restaurant was superb (especially from the short haired waitress and Phlippe who made me feel very welcome over christmas and looked after me really well). Sadly the 'concierge' service was pretty inadequate. I asked a few questions and was greeted with unsatisfactory responses unless I really pushed for more details (when i asked about booking an airport transfer I was given number to ring myself rather than the just offering to book for me. I expected a little more... it felt a bit like a restaurant with some rooms above it rather than a hotel. Having said all that the room was beautiful with stunning views from a large balcony and very convenient for the Flegere cable car to the ski runs.
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a gem ..! Food not enough .
Totally amazing...only.one small compliant...the dinner wasnt enough....it was very tasty but the portions where ridiculous..far far to small. It came to €42 an i was still.very hungry after .. so cmon hotel.. put out a decent feed..!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and friendly and accommodating staff. Guest room was beautifully furnished with amazing view from the balcony
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and well decorated with large balcony with the mountain view in every room. Bathrooms were spacious, clean and beautiful. Restaurant was beautifully decorated with a beautiful mountain view and excellent food. Rooms did not have AC but had fan. In the night we had to leave the windows open and noise of cars passing by was the only disappointing point about this excellent hotel. Although I will choose the same hotel for my next trip.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Solid midlevel hotel w/unbeatable views Mont Blanc
Solid mid-level hotel. The views of Mont Blanc are unbeatable from the hotel - that is the best feature. Pros: clean, modern, spacious rooms, nice bathrooms Cons: no air conditioning so it was somewhat uncomfortable sleeping at night, service was OK not terrible but not great but in-line with the price point.
Stayed 3 nights in Jul 2019

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We fell in love with Chamonix. Beautiful room and large 2 sink bathroom. Beautiful setting with a very nice restaurant.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice rooms and staff. room is spacious, clean and interesting. good location and nice 20 minute walk to town.
Stayed 3 nights in Jul 2019

10/10 Excellent

Adie, Toronto, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quiet, beautiful, by the bus stop, great view of the Aiguille du Midi & Mont Blanc. Across the hotel is a small church with beautiful garden wtih flowers, behind the church is a beautiful backdrop of Aiguille du Midi. Postcard perfect view.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the view from the pinnacle of mt blanc
Top notch service, excellent restaurant and great venue
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Wonderful setting, ecstatic about views and free upgrade with huge terrace. Walking encountered friendly locals. Ride up Mt. Blanc worth fare & then again.
Stayed 2 nights in May 2019

6/10 Okay

Allie, Los Angeles, CA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful and clean hotel that is by the Flegere ski lift and the Les Praz train stop. It’s pretty good value and we were pleased with the renovated bathrooms. However, you must rent a car if you stay here because otherwise you are competely dependent on the bus schedule. The staff is pretty aloof and wouldn’t answer my questions about where to ski / which lifts were open / how to get around the valley. This made our moving around a lot more difficult as a result. There not a soul in sight when we checked out at around 7am.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely atmosphere and excellent food. The room was clean and comfortable. We liked the very warm fur blanket.
Stayed 3 nights in Feb 2019

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location, Staff, Hotel, Value, Romantic.
We booked a long weekend skiing in Jan 2019 as it was close to the Flegere Lift. The location is excellent for skiing and also for the bus stops to and from Chamonix are right outside the hotel which leave and return every half an hour. The room we had on the top floors was beautifully decorated and well appointed with quality furniture and fittings. The bathroom had a great shower and also separate bath with twin sinks. The Hotel staff were very attentive and indulged my poor French even though they could speak good English which was nice. The feeling and atmosphere is of a boutique even though it's primarily a restaurant and bar, for lunch and supper/dinner however we ate there once for supper and it was very good too and reasonable value for the resort. Even though you are on a road you hardly ever hear the noise. We loved every minute of our stay and would certainly return for longer. The only slight negative (and i'm being very picky here), is that the breakfast was very basic and had no cooked food option apart from a boiled egg and at €18pp didn't feel the best value, however it was all laid out and presented very well in the traditional sense. If this was serviced with staff I would be happy to pay €25pp. In Summary, it was excellent value in a great location, staffed professionally yet laid back, with cool furnishings throughout, good facilities, wonderful rooms and I will definitely be going back to visit and stay - book it..! Highly recommended!!!
Stayed 4 nights in Jan 2019

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in the mountains
I loved this hotel and our room was just perfect. We had a large bathroom with a gorgeous claw foot tub, and our room had a small balcony where we enjoyed a drink in the cool November air. We also had dinner at the hotel, which was very good. Just lovely.
Stayed 1 night in Nov 2018

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Chamonix
Absolutely marvelous! Great location. The decor and details of the room were amazing. Excellent facilities. Great restaurant on premises. Walking distant to the cable car of La Flegere. This hotel is one of this rare places were after you check-out, you keep in your memory how perfect was your stay....and the desire to come back soon.
Stayed 1 night in Sep 2018

10/10 Excellent

John, Leesburg, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We visited in the off season where many restaurants were closed, so having a good place to eat at the hotel was convenient and relaxing. Excellent location, relaxing atmosphere, attentive staff.
Stayed 2 nights in Sep 2018

8/10 Good

Monique, CAN

Liked: Cleanliness, property conditions & facilities, room comfort
Upscale Hotel, photos of room are accurate and exceed expectations, decorated like a castle, lots of attention to detail and very luxurious, shower was amazing. very comfortable sleep. We experienced a bit of discomfort with a certain staff member, maybe cause we didn't fit the upclass profile look?!! but we really enjoyed our room stay here, would go back.
Stayed 2 nights in Sep 2018

10/10 Excellent

Lynn, Lawrence , Kansas USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location in Le Praz. Excellent restaurant, great patio area, staff is very helpful and speaks enough English to communicate well. Rather unique decorating! I would give it a 5, but we are older travelers and would like an elevator, but staff carried our luggage. Would stay here again.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel one of the best we jave ever stayed in superb staff and went out of their way to help so close to the city with bus rides every 30 mins oitstanding made our day
Stayed 1 night in Sep 2018

10/10 Excellent

Margy, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location, easy access to the town. Great shopping.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Wonderful two day stay... outstanding room.. great food... English speaking and friendly staff 😊👍
Stayed 2 nights in Sep 2018

10/10 Excellent

Mike, Kailua Hawai’i

Liked: Cleanliness, property conditions & facilities, room comfort
Very spacious well appointed room. Friendly staff and near public transportation to Chamonix central
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice and clean. It is very small close to the road so there is some road noise and if it is hot there isn’t air conditioning.
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was the worse..... i text them i will be late one day before bc i didnt have phone to call, after when i got there at midnight nobody was there the emergecy call nobkdy answer was ridiculous, far way from the center, i spend 2 hourrs try fund some place, worse 2 hours in my tripx thsnks expedia for helping me go thru this you guys from expedia rock it
Stayed 2 nights in Jul 2018

6/10 Okay

Dan

Liked: Cleanliness
Disliked: Room comfort
Very noisy room
Very noisy room, Just above a busy road. Restaurant was good.
Stayed 1 night in Jul 2018

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy hols
Great place and food. Staff very helpful
Stayed 4 nights in Jun 2018

10/10 Excellent

Melissa, Georgia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This little hotel was amazing. One of my all-time favorites!!!
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and quiet room. Enjoyed the short visit very much.
Stayed 1 night in May 2018