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Reviews of SureStay by Best Western Chambers Petrified Forest

2.5 out of 5
SureStay by Best Western Chambers Petrified Forest
33360 I40 and US-191, PO Box 39, Chambers, AZ

Reviews

7.0

Good

Rating 10 - Excellent. 10 out of 20 reviews" "
Rating 8 - Good. 1 out of 20 reviews" "
Rating 6 - Okay. 2 out of 20 reviews" "
Rating 4 - Poor. 3 out of 20 reviews" "
Rating 2 - Terrible. 4 out of 20 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Zoltan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Little noisy because of highway but not bad. Close to park. Restaurant on premises. Friendly people in restaurant. Clean rooms. Recommended
Stayed 1 night in May 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed her for it's location, I'm traveling across country on a motorcycle trip. All that was here, in the middle of nowhere, was the hotel, a restaurant and a gas station. This place is nice and worth stopping at, I'm glad I chose it.
Stayed 1 night in May 2024

6/10 Okay

Elizabeth

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms seemed recently updated but the outside was dingy. The restaurant has seen better days but food ok. Refrigerator did not work and property is literally steps from the freeway.

4/10 Poor

James

Liked: Staff & service, amenities
If you want to experience a "middle of nowhere" motel, stop here. They were in the process of fixing things up, but it was still acceptable. Shower and bathroom had been remodeled and it looks like they are working on the pool.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Stayed 1 night in Apr 2024

2/10 Terrible

Jacqueline

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled clean that's about the best i can say. It is a dry town so no alcohol for 30 minutes. I say drive extra 30 minutes much cleaner rooms and friendlier staff. I could barely understand the front desk attendant and his teeth were black, there were gnats flying around in the office. We got a refund and left after about 10 minutes. . Definitely would not recommend staying here
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
An oais for a good nights sleep after a hard slog of driving
Stayed 1 night in Apr 2024

10/10 Excellent

Russell

Stayed 1 night in Apr 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sanjay on 10 Apr 2024
Thank you Mark for giving us good rating and glad you liked staying with us at Surestay by BW near Petrified forest.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sanjay on 10 Apr 2024
Thank you Ryan for giving us five star ratings and glad you enjoyed staying with us at Surestay by BW near Petrified forest.

6/10 Okay

Joy

Travelled with family
Breakfast at connected restaurant was nice touch. Room was comfortable.
Stayed 1 night in Mar 2024
Response from Sanjay on 30 Mar 2024
Dear Joy,Thank you for your time to write us review and glad you liked the breakfast at our restaurant.

2/10 Terrible

Alesha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a giant hole in my ceiling in the bathroom. The bed kept trying to flip over if either of us moved. The road noise from the highway was atrocious. The restaurant was a joke and the food was gross DO NOT RECOMMEND
Stayed 1 night in Mar 2024
Response from Sanjay on 30 Mar 2024
Dear Alesha,Sorry to hear you did not like the room and ameneties. We are still working hard to make it better. Please do visit us again.

4/10 Poor

Catherine

Disliked: Property conditions & facilities
Room was acceptably clean, had working tv, and was decently recently refurbished decor wise, except for a decrepit stained chaise couch. Most importantly however, the toilet DID NOT WORK. It was not able to flush, could not be “fixed” by jiggling or removing lid to pull flush! EXTREMELY INCONVENIENT to say the least.
Stayed 1 night in Mar 2024

2/10 Terrible

Debra

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water brown coming out of faucet, no hot water, tv didn’t work, phone didn’t work, tape over smoke detector, toilet hadn’t been cleaned
Stayed 1 night in Jan 2024

10/10 Excellent

ghislain

Liked: Cleanliness, staff & service, property conditions & facilities
Un peu trop retiré
Stayed 1 night in Apr 2024

2/10 Terrible

Ludger ter

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Check in was very long ! Also take to much money from me! Hope Tomorrow I will get my money back !!
Stayed 1 night in Feb 2024
Response from Sanjay on 23 Feb 2024
Dear Ludger,Apology for any inconvenience caused and thank you for your feedback. We refunded the money and it should have been in your account by now. Thank you.

4/10 Poor

Jeanne

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Trop proche de l’autoroute
Stayed 1 night in Jan 2024