Hotel Butik di Pinggir Pantai Pasifik Sentral

"We arrived excited for a stay at Shana. This was a splurge for us. Excited to see wildlife and enjoy the jungle setting near the beach. While the property was beautiful—steep but manageable—the service was inconsistent. The front desk staff were kind in person, but communication through WhatsApp failed, especially regarding birthday decorations I had arranged in advance. Also, when we returned my friend ordered a hamburger and fries. A bacon double cheeseburger arrived with a quesadilla. She...

"Beautiful resort, HOWEVER, if you aren't an entomologist you might not like your stay here. The doors don't seal, the windows don't seal, the outdoor shower doesn't seal, and that results in every bug and small animal in your villa. That is unacceptable for a "4 star" resort. While it wasn't the end of the world for us, having a June bug fly in your hair while in bed can be very unnerving or the squawk of a lizard on the ceiling at 3am can be annoying. We're not talking about a little gecko...

"First hotel I've ever been to that all the staff knew our names. Extremely helpful and accommodating. Absolutely amazing views from our room, the pool, and dining room."

"We had a wonderful time! Our room was lovely and the staff very friendly. We loved the property and our kids had a great time!"

"pool needs to be heated, and rooms are ok"