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Reviews of The Palms Ceningan Hotel

3 out of 5
The Palms Ceningan Hotel
Jalan Ceningan 2, Lembongan, Ceningan Island

Reviews

7.4

Good

Rating 10 - Excellent. 7 out of 12 reviews" "
Rating 8 - Good. 1 out of 12 reviews" "
Rating 6 - Okay. 0 out of 12 reviews" "
Rating 4 - Poor. 1 out of 12 reviews" "
Rating 2 - Terrible. 3 out of 12 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent view and hospitality, great get away from the hustle and bustle. Will return.
Stayed 1 night in Aug 2022
Response from Jay on 26 Aug 2022
What a pleasure having you Luke We are glad you enjoyed our piece of Paradise & we hope to see you again soon

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020
Response from Palms on 16 Jan 2020
thank you for your great feedback

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here, the food, surf, staff and facilities were all amazing. We stayed with our two children (7&8 years) and they loved it also. Highly recommend.
Stayed 4 nights in Jul 2019
Response from Ayu on 6 Aug 2019
Thank you for your stay. We hope to see you again in the future. Kind regards,

4/10 Poor

Suzanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as advertised
The hotel was closing for renovation the day after we left. There were no staff, only the manager. Our room was not cleaned, we had to ask for a room key, towels, toilet paper. The satellite tv wasn’t hooked up.
Stayed 2 nights in Jan 2019
Response from Wayan on 24 Aug 2019
We are truelly sorry that you were not satisfied As you know We closed the palms for renovation and had not so many staff at the time You were one of last customers before renovations commenced Apologies for any inconvenience caused

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful facility in an amazing place!! Great for relaxing Well managed!!
Stayed 3 nights in Nov 2018
Response from Wayan Ayu on 24 Aug 2019
Thank you for your kind review We enjoyed having you stay The palms

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Stayed 5 nights in Nov 2018

10/10 Excellent

LaurIanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une bonne adresse à Cenigan
Hôtel très agréable surplombant la mer. Belle piscine à débordement. Staff tes prévenant. Une bonne adresse à Ceningan.
Stayed 1 night in Aug 2019
Response from Ayu on 20 Aug 2019
Hello Laurlanne, Thank you for your stay and your review. It was our pleasure to host you and we hope you will return and stay longer with us next time. Best wishes and we hope to see you again. Ayu and The Palms Ceningan Team

10/10 Excellent

Nermina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunset paradise
Our stay at the Palms was wonderful. The atmosohere is very relaxed, beautiful rustic hotel, amazing sunsets everyday. The owners are very kind and so is the staff. We coulnt have been happier to stay there and felt sad to leave.
Stayed 5 nights in Aug 2019
Response from Ayu on 20 Aug 2019
Pagi Nerima, It was truly a pleasure to meet you and we are happy you enjoyed your stay and the island. Please come back soon... the sunsets will be waiting. All the best from the staff and your new friends at The Palms Ceningan

2/10 Terrible

Jesper

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Wayan on 17 Jul 2019
Dear Jesper, We are very sorry you were not satisfied with your stay. We take great pride in ensuring guests enjoy their holidays and are deeply sorry you were unsatisfied. With sincerity, Wayan

8/10 Good

Fleur, Utrecht

Leuk, ontspannen hotel met prachtig uitzicht.
De plek is prachtig, en de kamers zijn prima. Hangt een hele ontspannen sfeer!
Stayed 5 nights in Jul 2018

2/10 Terrible

Matías

Liked: Cleanliness, property conditions & facilities, room comfort
MALA EXPERIENCIA
No respetaron nuetra última noche de reserva. Nos dieron la opción de devolvernos el dinero y que buscaramos otro hotel, lo cuál significaba perder tiempo de nuestras vacacines o cambiarnos a otro hotel de inferior categoría devolviendo la diferencia que obviamente se producía. Nos vimos obligados a aceptar esto último pasando el final de nuestras vacaciones en la isla Ceningan en un hotel que yo jamás habría elegido. Dejo en claro que la reserva y el pago del hotel la hice en el mes de Enero y viajamos en Junio por lo que hubiese esperado como mínimo acto de responsabilidad, un mail o llamada del hotel para informarnos sobre la dificultad que tenían y así con tiempo haber podido buscar otra alternativa de hotel de la categoría que a mi me gusta. Pésima experiencia. Por su falta de responsabilidad nos hicieron pasar la peor experiencia de nuestro viaje.
Stayed 3 nights in Jun 2018

10/10 Excellent

Aideé, México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente vista, el trato de todos es muy amigable, la comida es rica y el hotel te hace sentir en el paraíso.
Stayed 2 nights in May 2018