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Reviews of Best Western Plus Desert View Inn & Suites

2.5 out of 5
Best Western Plus Desert View Inn & Suites
31450 Bob Hope Drive, Cathedral City, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 765 out of 1045 reviews" "
Rating 8 - Good. 195 out of 1045 reviews" "
Rating 6 - Okay. 50 out of 1045 reviews" "
Rating 4 - Poor. 19 out of 1045 reviews" "
Rating 2 - Terrible. 16 out of 1045 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place to stay for our concert at the Acrisure Arena… super clean and close to places to eat
Stayed 1 night in Apr 2024

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, and the facility was clean, quiet and comfortable. Would have no problem staying here again on our next road trip.
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Stayed 3 nights in Mar 2024

10/10 Excellent

Kyara

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

10/10 Excellent

Greggi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 3 nights in Apr 2024
Response from DM on 30 Apr 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Your comments will be shared with our team for encouragement.We look forward to serving your lodging needs in the future. Come see us again soon!

10/10 Excellent

Carly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfy hotel. The rooms were nice & the breakfast was great! Staff was nice.
Stayed 4 nights in Apr 2024
Response from DM on 30 Apr 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Your comments will be shared with our team for encouragement.We look forward to serving your lodging needs in the future. Come see us again soon!

10/10 Excellent

Ericka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better rate would have been appreciated
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
We appreciate your kind comments and hope you will stay with us again.Thanks.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Thank you for your kind comments and hope you'll stay with us again. Thanks.

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility with great staff and clean rooms. Breakfast area was great.
Stayed 1 night in Apr 2024
Response from DM on 23 Apr 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Your comments will be shared with our team for encouragement. Come see us again soon!

10/10 Excellent

zaynea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, Thank you!
Stayed 2 nights in Apr 2024
Response from DM on 23 Apr 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Your comments will be shared with our team for encouragement. Come see us again soon!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from DM on 21 Apr 2024
Thank you for taking the time to answer our survey regarding your recent stay with us. Your response will be shared with our team for encouragement.We look forward to serving your lodging needs in the future.

8/10 Good

Armando

Stayed 1 night in Apr 2024
Response from DM on 15 Apr 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Your comments will be shared with our team for encouragement.We look forward to serving your lodging needs in the future.

6/10 Okay

Maria Agnes

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was clean and so are the common areas. One thing that I did not like was the noise from the a/c. The a/c would go on automatically and whenever it does, it would sound like a heavy machinery going off.
Stayed 1 night in Apr 2024
Response from DM on 12 Apr 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. We're sorry about the AC issue. We will have maintenance check out the unit. In future, don't hesitate to inform us of anything that does not meet your expectations so we can remedy the issue immediately.

10/10 Excellent

Hieu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot breakfast daily
Stayed 2 nights in Mar 2024
Response from DM on 6 Apr 2024
Thank you for responding to our survey regarding your recent stay with us. Your comments will be shared with our team for encouragement.We look forward to serving your lodging needs in the future. Come see us again soon!

2/10 Terrible

Eleanor

Travelled with partner
Very poor reception. Unhelpful staff. Felt very unwelcome, a change of what we used to.
Stayed 1 night in Apr 2024
Response from GM on 4 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Plese give us more information so we can address the issue. Thanks

10/10 Excellent

Oscar

Stayed 1 night in Mar 2024
Response from DM on 21 Apr 2024
Thank you for taking the time to answer our survey regarding your recent stay with us. Your response will be shared with our team for encouragement.We look forward to serving your lodging needs in the future.

2/10 Terrible

Shelley

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
In my 50 reviews of different hotels on various sites, I’ve never not given a perfect review. This hotel IS NOT ADA compliment. It was a struggle for us here. It’s truly a great hotel, but please don’t come here if you have any special accommodations with service animals. We’ve never had any issue at any property until now.
Stayed 1 night in Mar 2024
Response from DM on 1 Apr 2024
We're sorry you had such a struggle during your recent stay with us. We are ADA compliant and we love service animals and we rarely have an issue with them, but unattended dogs barking and disturbing other guests are an issue that we have to deal with for the comfort of all our guests. Possibly in the future a room move might have solved your issues. Again, we apologize for the stress you incurred.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and nicely appointed. No tub which was great, glass shower doors and a grab bar. Location convenient to all desert locations.
Stayed 1 night in Mar 2024
Response from DM on 29 Mar 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Your comments will be shared with our team for encouragement.We look forward to serving your lodging needs in the future.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was available. Have stayed before. Nice and clean and quiet even next to freeway. Handy to airport. Always lots of wind but who cares, close to windmills. Secure with upgrades.
Stayed 1 night in Mar 2024
Response from DM on 29 Mar 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Your comments will be shared with our team for encouragement.We look forward to serving your lodging needs in the future. Come see us again soon!

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a quick 1 night stay before heading to the airport. It was clean, felt safe, and breakfast was good as far as free hotel breakfasts go (had protein options and not just a bunch of bread items).
Stayed 1 night in Mar 2024
Response from DM on 29 Mar 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Your comments will be shared with our team for encouragement.We look forward to serving your lodging needs in the future. Come see us again soon!

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Location was convenient but not attractive. Beds were fine.. a little firm and squeaky.
Stayed 1 night in Mar 2024
Response from DM on 19 Mar 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Your comments will be shared with our team for encouragement and improvement.We look forward to serving your lodging needs in the future.

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall this hotel is OK... Nothing special, but OK. What I really object to is paying $300 per night and yet all breakfast "crockery" and "cutlery", together with the beverage service in the bedrooms is disposable. I know this is an American thing, but BW could take a look at Staybridge Suites, which will be my preference when available..
Stayed 7 nights in Mar 2024
Response from DM on 15 Mar 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Your comments will be shared with our team as we endeavor to improve the service we offer our guests.

10/10 Excellent

Debbie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay in the spacious, clean and quiet rooms. Conveniently located to dining options, Indian wells, and Joshua tree. If you have kids, the living desert zoo is close by and fun too. The staff was exceptionally friendly and helpful, and breakfast had one of the best menu options I’ve seen including hearty and healthy choices! We will definitely be back when we are in the area!
Stayed 2 nights in Mar 2024
Response from DM on 10 Mar 2024
Thanks so much for taking the time to respond to our survey regarding your recent stay with us. Your comments will be shared with our team for encouragement. (And we're always looking for ways to improve our breakfast-- potatoes coming!)We look forward to serving you lodging needs in the future. Come see us again soon.

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and courteous, and rooms are very clean and bright - they feel brand new.
Stayed 1 night in Mar 2024
Response from DM on 9 Mar 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Your comments will be shared with our team for encouragement.We look forward to serving you lodging needs in the future. Come see us again!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was great
Stayed 1 night in Mar 2024
Response from DM on 6 Mar 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. We will share your comments with our team for encouragement.We look forward to serving your lodging needs in the future. Come see us again soon!

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DM on 6 Mar 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. We will share your comments with our team for encouragement.We look forward to serving your lodging needs in the future.

8/10 Good

Ginny

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I was in the area working for the weekend. This hotel was nice and convenient. Will def stay again when in the area.
Stayed 4 nights in Feb 2024
Response from DM on 6 Mar 2024
Thanks so much for taking the time to respond to our survey regarding your recent stay with us. We will share your comments with our team for encouragement.We look forward to serving your lodging needs in the future. Come see us again soon!

10/10 Excellent

Denise

Stayed 3 nights in Feb 2024
Response from DM on 20 Mar 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. We will share your comments with our team for encouragement.We look forward to serving your lodging needs in the future.

6/10 Okay

Barbara

Liked: Staff & service
Near the freeway
Stayed 5 nights in Feb 2024
Response from DM on 25 Feb 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Sorry about that freeway noise.We look forward to serving your lodging needs in the future. Please mention the freeway and we'll endeavor to find the quietest room for you.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean with lots of counter space in bathroom.
Stayed 1 night in Feb 2024
Response from DM on 23 Feb 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Your comments will be shared with our team for encouragement.We look forward to serving your lodging needs in the future.

10/10 Excellent

Glenn

Stayed 1 night in Feb 2024
Response from DM on 25 Feb 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Your comments will be shared with our team for encouragement.We look forward to serving your lodging needs in the future.

8/10 Good

Minsun, Porter Ranch

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean property. The room was spacious. The only downside was the freeway noise. However, being very close to freeway, it has easy access for people traveling through. Not much to do around the hotel, but the Palm Springs area is very close by.
Stayed 1 night in Dec 2023
Response from DM on 20 Feb 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Your comments will be shared with our team for encouragement.We look forward to serving your lodging needs in the future.

10/10 Excellent

Yulian

Stayed 1 night in Feb 2024
Response from DM on 20 Mar 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. We will share your comments with our team for encouragement.We look forward to serving your lodging needs in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding staff! Nice breakfast!
Stayed 1 night in Feb 2024
Response from DM on 18 Feb 2024
Thank you for taking the time to respond to our survey. Your comments will be shared with our team.We look forward to serving your lodging needs in the future. Come see us again!

10/10 Excellent

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin people were excellent. Smart nice people.
Stayed 2 nights in Feb 2024
Response from DM on 18 Feb 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us, and for your kind comments. They will be shared with our team for acknowledgement and encouragement.We look forward to serving your lodging needs in the future. Come see us again soon!

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from DM on 18 Feb 2024
Thank you for taking the time to respond to our survey. Your comments will be shared with our team.We look forward to serving your lodging needs in the future.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean. Friendly staff. Excellent hot breakfast. We will definitely stay here again.
Stayed 1 night in Feb 2024
Response from DM on 18 Feb 2024
Thank you for taking the time to respond to our survey. Your comments will be shared with our team for encouragement.We look forward to serving your lodging needs in the future. Come see us again!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check lady is sharp and friendly.
Stayed 1 night in Feb 2024
Response from DM on 18 Feb 2024
Thank you for taking the time to respond to our survey. Your comments will be shared with our team for encouragement.We look forward to serving your lodging needs in the future. Come see us again!

10/10 Excellent

CARMELITA, VICTORVILLE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like that our room and bathroom shower is spacious. Great staff friendly.
Stayed 1 night in Feb 2024
Response from DM on 11 Feb 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Your comments will be shared with or team for encouragement.We look forward to serving your lodging needs in the future.

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Feb 2024
Response from DM on 11 Feb 2024
Thank you for your kind comments regarding your recent stay with us. They will be shared with our team for encouragement.We look forward to serving your lodging needs in the future. Come see us again soon!

10/10 Excellent

Leticia, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DM on 12 Feb 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Your comments will be shared with our team for encouragement.We look forward to serving you lodging needs in the future.

10/10 Excellent

manya

Stayed 1 night in Feb 2024
Response from DM on 20 Mar 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. We will share your comments with our team for encouragement.We look forward to serving your lodging needs in the future.

10/10 Excellent

Mindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is brand new. It had very spacious rooms. The property was very clean. It even smelled clean. Lots of stuff keeping the property clean. The breakfast buffet was amazing and I love the coffee bar open 24 hours.
Stayed 3 nights in Feb 2024
Response from DM on 11 Feb 2024
Thank you for your kind comments regarding your recent stay with us. They will be shared with our team for acknowledgement and encouragement.We look forward to serving your lodging needs in the future. Come see us again soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DM on 11 Feb 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Your comments will be shared with or team for encouragement.We look forward to serving your lodging needs in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay.
Stayed 2 nights in Dec 2023
Response from DM on 11 Feb 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Your comments will be shared with or team for encouragement.We look forward to serving your lodging needs in the future.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been here a few times already & each time we come it’s always fast & easy check in/check out Clean quiet rooms breakfast is good too
Response from DM on 5 Feb 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Your kind comments will be shared with our team for encouragement.We look forward to serving your lodging needs in the future. Come see us again soon.

10/10 Excellent

Linda

Stayed 2 nights in Jan 2024
Response from DM on 20 Mar 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. We will share your comments with our team for encouragement.We look forward to serving your lodging needs in the future.

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DM on 3 Feb 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Your comments will be shared with our team for encouragement.We look forward to serving your lodging needs in the future.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DM on 31 Jan 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. We will share your comments with our team for encouragement.We look forward to serving your lodging needs in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to feel welcomed and comfortable
Staff and facilities were great. Breakfast was straightforward but good. Lots of sitting areas. Wonderful location.
Stayed 2 nights in Jan 2024
Response from DM on 31 Jan 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. Your kind comments will be shared with our team for encouragement.We look forward to serving your lodging needs in the future. Come see us again soon!