Hotel Spa di Casa Grande

"This property needs a massive update and is very dated. The staff at the front desk have zero authority and have to go to someone in a back room to make any decisions. Not only were fees added without my consent but they accused me of being untruthful until I showed them the written communication. Cleaning lady refused to leave at 10 AM even though checkout is 11 AM. Do better for other guests as I will not be returning."

"I was disappointed to see a hefty $68 fee for an early check in and a $21 late check out fee. I knew in advance, but at most properties, you can call and request. If they can accommodate, they will. If not, they won't. Here, I requested and even with the hefty charge, they didn't even bother to notify me if they could accommodate. I had to call and check. I didn't even know I was granted the late check out until it was on my bill when we checked out on time at 11. There was only...

"Very beautiful historic property and the rooms were recently renovated it appeared. Nicely decorated and very clean. Some minor maintenance issues noted like fire pit broken at Rincon pool, loose faucet in bathroom, some broken umbrellas etc. overall great stay and would recommend to others."

"The only thing that was misleading was the fact that we were booking a room at the Lodge and not the Hotel. However, the room at the Lodge was spacious & well appointed. The staff was exceedingly attentive & helpful. We will definitely stay there again when in Tucson."