Hello everyone, it is difficult to describe our 15 minute stay at the hotel. It started with no one being at the front desk, and we had to wait for more 20 minutes, tired, to check in. We even have called on their phone but no one cared enough to answer. No one even apologized for the wait and not doing their work. We are a family of three, our daughter is 20 years old, we were offered to stay in a room joined to another room from which there was free access to our room, thank god the door was locked, the neighbor behind the wall was in an inadequate state, knocked on our door and tried to open it. There was someone outside of that room too, drunk with a beer bottle in hand, banging on the door and screaming to get inside. We asked the manager to give us another room but we were told that there were no free rooms, the time was 11:45 pm, we had to leave! No one even said sorry and they have not returned our money yet, we felt unsafe and no one offered us help!
