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Reviews of The Great House Hotel & Restaurant

3 out of 5
The Great House Hotel & Restaurant
High Street, Laleston, Bridgend, Wales

Reviews

8.8

Excellent

Rating 10 - Excellent. 54 out of 101 reviews" "
Rating 8 - Good. 34 out of 101 reviews" "
Rating 6 - Okay. 10 out of 101 reviews" "
Rating 4 - Poor. 2 out of 101 reviews" "
Rating 2 - Terrible. 1 out of 101 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean friendly beautiful place
Stayed 1 night in Oct 2023

6/10 Okay

Avril

Travelled with partner
Liked: Cleanliness
Interesting building but some communal areas scruffy and need to be decorated. We had room 8, good size, plenty of space for clothes, and spotless. Bathroom looks stylish but not practical - mirror over washbasin positioned for someone taller than 5ft 2in (my height) all I could see was my forehead!! Getting in and out of the bath to use the shower was risky - nothing to hold onto and no bath mat (how does that comply with Health & Safety?) Two of the windows were at the side of the building above the noisy air-conditioning unit, we had to keep the windows open all night due to hot weather. Breakfast both days ok but noticed other guests who ordered cooked food left most of it. Not enough staff for the number of overnight guests but they were pleasant and helpful.
Stayed 2 nights in Sep 2023

10/10 Excellent

Susan

Stayed 1 night in Sep 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning grade 2 listed building, beautiful room, staff can't do enough for you and the food was exquisite
Stayed 1 night in Sep 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Steve

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay. Pleasant hotel. Nothing really negative and nothing outstanding..
Stayed 2 nights in Jun 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful old (16th Century) building about 2 miles from Bridgend and close to Ogmore by Sea (visit highly recommended). We were lucky to visit on a sunny day and to take advantage of the garden while having a drink (cocktails very good!) and snack for lunch. We were very warmly welcomed at Reception and loved our large room. Very good value for money - to stay at a character property. There's a bus stop opposite which was really helpful as we were expecting to walk the 2 miles to a train station to go to Cardiff.A real unexpected bonus was how beautiful the nearby coastal area was.
Stayed 1 night in Jun 2023

8/10 Good

Jonathan

Stayed 1 night in Apr 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, friendly & efficient staff.
Stayed 3 nights in Apr 2023

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Quaint but in need if sine TLC
Staff friendly and helpful. Communal areas in better state than main building rooms and corridors. Food excellent as was service.
Stayed 1 night in Mar 2023

10/10 Excellent

Mr J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

i

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Stayed 1 night in Feb 2023

10/10 Excellent

Nigel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Unpretentious but fully functional room with fantastic shower (room 4) but noisy as nearby church bell rang every hour throughout the night. The restaurant was good despite a limited choice menu, the breakfast was excellent but the service a bit inattentive. Plenty of parking. Overall, good VFM and a good base for the nearby Heritage Coast.
Stayed 1 night in Feb 2023

6/10 Okay

Marcus

Stayed 1 night in Feb 2023

10/10 Excellent

Nicola

Stayed 1 night in Feb 2023

8/10 Good

Nikos

Stayed 1 night in Jan 2023

10/10 Excellent

Ruth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Lovely place to stay. I stayed for work, really nice people and comfortable rooms. Will defo stay again
Stayed 1 night in Jan 2023

10/10 Excellent

Yvette

Stayed 1 night in Jan 2023

10/10 Excellent

Ian

Stayed 1 night in Jan 2023

2/10 Terrible

Clive

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not such a Great House Hotel
Dreadful hotel with poor facilities, old uncomfortable beds.
Stayed 1 night in Dec 2022

6/10 Okay

Jamie

6/10 Okay

Chris

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
One night stay
Room was clean and comfortable but very tired. Food was fine but insufficient serving staff.
Stayed 1 night in Dec 2022

8/10 Good

Stuart

Stayed 1 night in Nov 2022

10/10 Excellent

TE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Brilliant. Lovely breakfast. Very accommodating. Great staff. Recommended for a great Ishtar away.
Stayed 1 night in Sep 2022

10/10 Excellent

John

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nice room comfortable bed nice pint
Stayed 1 night in Sep 2022

10/10 Excellent

John

Stayed 1 night in Aug 2022

10/10 Excellent

John

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Best pint of lager
Nice will be going back next week, only marked down on dust under rad when I took my top of the rad, there was a line of dust along the bottom, tv took about 10 min to turn on could do with a new remote, best pint of lager i have had in a long time, nice staff. Wish it was my local, thanks letting me stay
Stayed 1 night in Aug 2022

6/10 Okay

Nigel

Business traveller
Disliked: Property conditions & facilities
Overnight stay.
It was OK. A pity the restaurant wasn’t open, but there’s a good (but expensive) restaurant a five minute walk away. The rooms are tired (cracked mirror on wardrobe door, cracked hand basin, bedroom door a bit flimsy) but it looks like there’s a refurbishment programme underway. Breakfast was OK. The outside of the building is lovely; the interior is nowhere near as pleasant.
Stayed 1 night in Aug 2022

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint hotel in village
Business stopover. Clean with really friendly staff and a brilliant restaurant right next door. No need for plastic small shampoo bottles, otherwise all good.
Stayed 1 night in Jul 2022

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities
Quiet, staff friendly, easy to do early checkout. Room clean and spacious.
Stayed 1 night in Jun 2022

10/10 Excellent

Graham

Stayed 1 night in Apr 2022

10/10 Excellent

Melanie, Hook

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fascinating historical building with lovely refurbished stylish rooms. The restaurant food was one of the best meals I’ve had with great service and top quality presentation and taste.
Stayed 1 night in Apr 2022

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed in Bridgend several times before but never here, and this was a great find. Room was lovely and very friendly staff.
Stayed 2 nights in Feb 2022

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, room comfort
Excellent service from staff and food was exceptional for the price.
Stayed 1 night in Feb 2022

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Ok room but noisy neighbours
The room was the last they had and was small for what we normally go for as there was no where to put our suitcase without tripping over it. The room was clean and warm but couldn't sleep for the noisy loud neighbours who kept us awake until 3.00 . The breakfast was ok but would prefer back bacon nor undercooked streaky.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, convenient and welcoming
Stayed 1 night in Nov 2021

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class
First class hotel friendly efficient staff refurbished 1856 building simply stunning. Food out of this world. Highly recommend ❤️
Stayed 1 night in Nov 2021

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely old house, full of character and history, slightly marred by the modern furniture and wallpaper. we hoped to enjoy the uniqueness, history and character of this hotel as displayed on the website. Unfortunately we were sadly disappointed. After browsing the lovely rooms and descriptions on the website we were led to believe that is what we had booked . Unfortunately on arrival we were put in a "Garden Suite", which was not in the garden, it was in the carpark, and it was not a suite it was one room. A modern annex devoid of character, clean, comfortable, but not what we were expecting. I feel slightly decieved and very disappointed. it was only the very friendly and helpful staff that redeemed it.
Stayed 1 night in Nov 2021

8/10 Good

gareth

Liked: Staff & service, room comfort
Great
Room very big. Bed very comfortable. Refurb needed and furniture needs a deep clean. Forgivable as theyve probably not had an easy time due to covid. Excellent friendly service. Great food in restaurant, nice bar.
Stayed 1 night in Nov 2021

8/10 Good

Nigel

Liked: Cleanliness, staff & service, room comfort
Great Old Manor House in Bridgend
In the area to play golf. Location was easy to find and lovely old Manor House for Accomodation. No lifts and stairs were a little tight to get all bags upstairs to rooms. Rooms were pleasant and comfortable. Bathroom could do with some upgraded plumbing as getting a comfortable heat in the shower was difficult with old mixer taps. As we would expect, the rooms were a little smaller than modern hotels, and electric sockets were a little sparse for modern living. The meal we had at the hotel was superb and the service was excellent; would thoroughly recommend. We were a little disappointed when checking out that we were presented with an incorrect bill (which was amended following our query). Friends who were also staying staying had the same and they will be looking for a refund as they have paid when booking. No pleasantries were expressed when we left, such as asking whether we had an enjoyable stay?” Not a big thing but left our final impression as a little flat. Would definitely stay there again.
Stayed 2 nights in Sep 2021

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel, great value for money in a really lovely village with a couple of traditional pubs nearby.
Stayed 1 night in Sep 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed two nights. Lovely breakfast comfortable bed and very helpful, friendly staff. Couldn’t have been better.
Stayed 2 nights in Aug 2021

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ok stay
I had booked as a surprise for my husbands birthday. Looking at the pictures on website the rooms and hotel connubial areas looked stunning However I was somewhat disappointed to find our room although clean was very dated and needed attention in lots of areas. The headboard moved and make a noise every time I moved. The mattress was lumpy. Pillows were lumpy. There were dust webs across ceiling. The bathroom had dust webs down side of bath. The fan did not function. The over mirror light did not stay on. Kept flashing. Again a shower over the bath is difficult to get into and old fashioned. Although the website said rooms were serviced. We came back to find this had not be done. We asked and staff remarked that it was due to covid. However we did ask for our cups to be replaced and our tea and coffee to be replenished which staff did. The website should state that this is not a service being offered at this time. The staff were very friendly and attentive. We dinned in the Resteraunt on the first evening. Food was really lovely. A small but select menu. A good choice of meals. The breakfast was disappointing not to have any choice of fresh fruit or continental. However the menu for cooked was excellent. The first morning the chef was late and a young lady cooked out meals so was running late in delivering the food as we were not the only guests in the breakfast room. However she did a fab job. Over all a nice stay however would not stay in that room again.
Stayed 2 nights in Aug 2021