Dominions Arcade Queen Street, Glamorgan, Cardiff, Wales
Reviews
9.4
Exceptional
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I enjoyed my stay at Hotel Indigo. Property was very clean & in a good/convenient location, even though in the middle of town it was very quiet, parking was a 5 minute walk around the corner and staff members were great.
Rosemary
Stayed 2 nights in Apr 2024
Response from Reception on 29 Apr 2024
Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch, Team Indigo Cardiff
Only arrived early hours and slept but check in was welcoming and quick and facilities were great.
Nicola
Stayed 1 night in Apr 2024
Response from Reception on 29 Apr 2024
Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch, Team Indigo Cardiff
Stayed here a few times and always a positive experience
Sandra
Stayed 2 nights in Apr 2024
Response from Reception on 20 Apr 2024
Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch, Team Indigo Cardiff
Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch, Team Indigo Cardiff
Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch, Team Indigo Cardiff
The hotel itself is very comfortable and located in the heart of Cardiff! The room was well equipped with excellent toiletries and a great shower! I found a very dirty wine glass left in the room and stained mattress cover by the pillow. Some other corners in the room were in need of a wipe. Stained towels in the room are not acceptable! I wasnt impressed by the previous however it was one night it did the job!
Roberto
Stayed 1 night in Mar 2024
Response from Reception on 5 Apr 2024
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo CARDIFF.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Loved the boutique style. Staff were friendly. They were under pressure with having rooms ready, because of staff shortages but they remained helpful and friendly.
Ann
Stayed 1 night in Mar 2024
Response from Aphi on 4 Apr 2024
Shwmae, Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch :) Team Indigo Cardiff
Shwmae, Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch :) Team Indigo Cardiff
Highly recommended hotel no negativity at all from me
Ifan
Stayed 3 nights in Mar 2024
Response from Reception on 2 Apr 2024
Shwmae, Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch :) Team Indigo Cardiff
The decor, breakfast and location are just perfect. I had an accessible room, large and comfortable although, the sink unit in the bathroom could have a 2 tier setup. Otherwise, very good.
Len
Stayed 1 night in Mar 2024
Response from Reception on 2 Apr 2024
Shwmae, Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch :) Team Indigo Cardiff
Great to see the Welsh names in the rooms - special touch
Angharad
Stayed 1 night in Mar 2024
Response from Reception on 2 Apr 2024
Shwmae, Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch :) Team Indigo Cardiff
The hotel was central to all the shops and access to carpark was straight forward.. we parked in the Capitol as we didn't check the discounted rates available with the hotel at other City centre carparks.
The rooms were modern with a boutique feel and I was impressed with the layout and quirky touches.
Our room was inward facing with no windows to the outside. That would have bothered me more had we been staying longer. As it was.. it was a slight inconvenience nothing more.
Didn't take advantage of the hotel breakfast or restaurant for the simple purpose we were on the doorstep of so many more restaurants.
Overall one of the better stays in Cardiff.
Lewis
Stayed 1 night in Mar 2024
Response from Reception on 30 Mar 2024
Shwmae, Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch, Team Indigo Cardiff
We had a lovely stay here, with a quiet nights sleep and the staff couldn't do enough for us. Very clean and a great location. Discount for parking made it £17 for 24 hours. Carpark was very close. Would definitely stay again, very convenient.
Naomi
Stayed 1 night in Mar 2024
Response from Reception on 30 Mar 2024
Shwmae, Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch, Team Indigo Cardiff
Great boutique hotel, with nice decor and welcoming staff
One we'll return to
Anthony
Stayed 1 night in Mar 2024
Response from Reception on 30 Mar 2024
Shwmae, Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch, Team Indigo Cardiff
The hotel is very quirky and stunning. The staff are so friendly from checking to breakfast in the morning they can do enough for you.
Robert
Stayed 1 night in Mar 2024
Response from Jacques Duval on 29 Mar 2024
Shwmae, Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch :)
Incredible room, easily walkable from the city centre
Maisie
Stayed 1 night in Mar 2024
Response from Jacques Duval on 29 Mar 2024
Shwmae, Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch :)
Lovely property clean spacious would highly recommend
paige
Stayed 2 nights in Mar 2024
Response from Jacques Duval on 29 Mar 2024
Shwmae, Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch :)
A gem of a hotel hidden away in the heart of Cardiff. Excellent facilities- amazing breakfast and I want to take that shower home! Friendly, helpful staff- highly recommended and I would certainly stay here again.
Laurna
Stayed 1 night in Mar 2024
Response from Reception on 13 Apr 2024
Many thanks for your review! We hope to welcome you back soon.
Hotel was good overall.
Only negatives were that we weren't allowed to check in early. Fair enough but the vast majority of 4* hotels let you.
It would be an idea to provide bigger plates for the cold breakfast buffet too. I understand you are trying to reduce the amount of food consumed but the size of them was absurd
Gareth
Stayed 1 night in Mar 2024
Response from Jacques Duval on 28 Mar 2024
Shwmae, Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch,
The door fell off the cupboard to the fridge the tv never worked the dust behind the tv disgusting and dust on lamp bulbs not working breakfast eggs wasn't cooked had to send back i got £40 back should have had it all back wouldn't stay there again.
Alistair
Stayed 1 night in Mar 2024
Response from Aphi on 26 Mar 2024
Shwmae, Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch, Team Indigo Cardiff
Amazingly quirky but homely hotel. Lovely little touches made it feel very special. Top notch furnishing and design and I loved the fact that they showed respect and love for the Welsh language by using it in the rooms. Diolch yn fawr, caru aros yma ❤️⭐️⭐️⭐️⭐️⭐️
Lynne
Stayed 2 nights in Mar 2024
Response from Cara on 18 Mar 2024
Shwmae, Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch yn fawr!
Great hotel in the middle of the shopping district.
Good breakfast deal on for £10 if booked at check in. Comfy beds. Great shower. We would stay again but will bring our own loo paper. The only issue was the ridiculously cheap toilet roll. One ply - really? Why?
Yvonne
Stayed 2 nights in Mar 2024
Response from Reception on 18 Mar 2024
Shwmae, Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch, Team Indigo Cardiff
10/10 Excellent
Micheala
17 Mar 2024
Micheala
Stayed 1 night in Mar 2024
Response from Reception on 20 Mar 2024
Shwmae, Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch, Team Indigo Cardiff
6/10 Okay
Paul
12 Mar 2024
Room had dirt on the wooden floor, was dark even with lights on. Ordered breakfast and after 20 mins hadn’t come. Reordered and came 10 mins later but one of the eggs was raw but I had to leave then to go for a meeting. Reception staff were very good. Breakfast staff didn’t seem as interested and the restaurant wasn’t busy. There was no milk on my table and very few plates at the continental
Paul
Stayed 1 night in Mar 2024
Response from Maya on 13 Mar 2024
Good Evening Paul,Thank you for taking the time to share your feedback with us. I am so sorry that on this occasion we have fallen short of our usual high standards, rest assured we will be reporting this back to the relevant departments. I hope that you choose to stay with us again so we can show you what a 5* stay looks like here with us!Thank you also for your kind words about the reception team, we'll be sure to pass them along.Kind Regards,Team Indigo
Hotel Indigo is in a good location, close to the castle and right on the heart of the town centre. We liked the decor. Staff were friendly. Breakfast was good. Beds were comfy, the shower wonderful, & hot. All in all, a great place to stay.
Julie
Stayed 1 night in Mar 2024
Response from Cara on 5 Mar 2024
Shwmae, Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch, Team Indigo Cardiff
10/10 Excellent
steven
3 Mar 2024
steven
Stayed 2 nights in Mar 2024
Response from Jacques Duval on 23 Mar 2024
Shwmae, Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch,
Shwmae, Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch, Team Indigo Cardiff
Ok, but no window as such, duvet only came up to two thirds of the bed, so was cold, limited number of tv channels and no sleep timer. Otherwise fine.
Val
Stayed 1 night in Feb 2024
Response from Reception on 28 Feb 2024
Shwmae, Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch, Team Indigo Cardiff
Very friendly and efficient staff, easy & close discounted parking, central location very close to shops, bars, restaurants. Will definitely be returning.
Paul
Stayed 1 night in Feb 2024
Response from Maya on 26 Feb 2024
Thank you for taking the time to leave a fabulous review :)
10/10 Excellent
Chloe
23 Feb 2024
Chloe
Stayed 1 night in Feb 2024
Response from Maya on 21 Mar 2024
Thank you for leaving a fab review!
10/10 Excellent
Myrvet
15 Feb 2024
Disliked: Cleanliness
Myrvet
Stayed 2 nights in Feb 2024
Response from Reception on 17 Feb 2024
Shwmae, Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back in the near future! Diolch, Team Indigo Cardiff
We stayed during one of the home matches of the Six Nations Rugby and were very impressed with how well the hotel coped with being completely full. In particular breakfast was very well organised, service was rapid but never rushed, and was excellent.
Katherine
Stayed 2 nights in Feb 2024
Response from Maya on 5 Feb 2024
Thank you for taking the time to leave your feedback! :)
Hotel was clean and staff were friendly. There was very limited follow through on restocking of coffee and minibar which was supposed to be complimentary.
Laura
Stayed 4 nights in Jan 2024
Response from Maya on 5 Feb 2024
Thank you for taking the time to leave your feedback! :)
10/10 Excellent
Rob
Travelled with partner
4 Feb 2024
From arrival to departure all staff were excellent. Friendly, attentive (but not intrusive)
A great experience and defiantly would revommend.
Rob
Stayed 2 nights in Feb 2024
Response from Maya on 5 Feb 2024
Thank you for taking the time to leave your feedback! :)
10/10 Excellent
Andrew
2 Feb 2024
Andrew
Stayed 1 night in Feb 2024
Response from Maya on 5 Feb 2024
Thank you for taking the time to leave your feedback! :)
10/10 Excellent
Mandy
Travelled with partner
2 Feb 2024
Reception staff were very professional and friendly, room was lovely and decorated in a very unique way and had a very clean fresh smell.
Situated right in the centre for shopping, restaurants and bars
Mandy
Stayed 1 night in Feb 2024
Response from Reception on 3 Feb 2024
Shwmae! Thank you for a great review. We hope to welcome you back in the near future.
4/10 Poor
Paul
1 Feb 2024
Paul
Stayed 1 night in Nov 2023
Response from Reception on 3 Feb 2024
Thank you for leaving us a review. We hope to welcome you back in the near future.
Great location, very clean and nice, very nice staff, great breakfast and restaurant.
Steven
Stayed 3 nights in Jan 2024
Response from Jacques Duval on 30 Jan 2024
Shwmae,Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope to welcome you back in the near future!Diolch,
Service exemplary.
The staff at this hotel were, without exception fantastic.
Love the decor and theme of the hotel.
Our room was very comfortable and spotlessly clean.
Won't hesitate to return!
Caroline
Stayed 1 night in Jan 2024
Response from Cara on 29 Jan 2024
Shwmae! Thank you for taking the time to let us know about your stay with us. All feedback is valuable to us and will be passed to the relevant departments. We hope to welcome you back soon. All the best, Team Indigo
Had a lovely weekend. Hotel is in central position to the town centre. Very comfortable room.
Stayed in room 311 which quiet.
Anne
Stayed 2 nights in Jan 2024
Response from Cara on 28 Jan 2024
Shwmae! Thank you for taking the time to let us know about your stay with us. All feedback is valuable to us and will be passed to the relevant departments. We hope to welcome you back soon. All the best, Team Indigo
10/10 Excellent
Kimberley
27 Jan 2024
Kimberley
Stayed 1 night in Jan 2024
Response from Cara on 29 Jan 2024
Shwmae! Thank you for taking the time to let us know about your stay with us. All feedback is valuable to us and will be passed to the relevant departments. We hope to welcome you back soon. All the best, Team Indigo
8/10 Good
David
26 Jan 2024
David
Stayed 1 night in Jan 2024
Response from Jacques Duval on 28 Jan 2024
Shwmae,Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope to welcome you back in the near future!Diolch,
10/10 Excellent
Alex
26 Jan 2024
Alex
Stayed 1 night in Jan 2024
Response from Jacques Duval on 28 Jan 2024
Shwmae,Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope to welcome you back in the near future!Diolch,
10/10 Excellent
Nicholas
25 Jan 2024
Nicholas
Stayed 3 nights in Jan 2024
Response from Jacques Duval on 28 Jan 2024
Shwmae,Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope to welcome you back in the near future!Diolch,
Great location and breakfast. Fair price and nice rooms.
Noel
Stayed 1 night in Jan 2024
Response from Jacques Duval on 28 Jan 2024
Shwmae,Thank you for taking the time to tell us about your experience at Hotel Indigo CARDIFF.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope to welcome you back in the near future!Diolch,