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Reviews of Elgano Hotel

3.5 out of 5
Elgano Hotel
58 Cathedral Road, Cardiff, Wales

Reviews

8.0

Very good

Rating 10 - Excellent. 50 out of 136 reviews" "
Rating 8 - Good. 52 out of 136 reviews" "
Rating 6 - Okay. 20 out of 136 reviews" "
Rating 4 - Poor. 9 out of 136 reviews" "
Rating 2 - Terrible. 5 out of 136 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Andrew, London

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

JULIAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Justin

Stayed 1 night in Jul 2023

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was okay, but the Italian food was to die for. Best seafood pasta Ive had in a long time.
Stayed 1 night in Jul 2023

10/10 Excellent

Drew

Stayed 1 night in Jul 2023

8/10 Good

Manisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with everything
Stayed 1 night in Jun 2023

10/10 Excellent

Jane

Stayed 1 night in Jun 2023

10/10 Excellent

Mark

Stayed 1 night in Jun 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable and very accessible to Bute Park, restaurants, cafes and the city centre. The owners were super helpful and looked after me very well. I really enjoyed my stay and would stay here again if ever I was in Cardiff.
Stayed 1 night in Jun 2023

10/10 Excellent

Lesley

Stayed 1 night in Jun 2023

10/10 Excellent

Graham, Annan

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good location to stay for a trip to Wales Capital
Stayed 1 night in Apr 2023

8/10 Good

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast or facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Dylan E

Stayed 2 nights in Feb 2023

8/10 Good

Lesley

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
we eaten there before, lovely old building, we stay one night for a family meeting
Stayed 1 night in Jan 2023

4/10 Poor

Helene, Arlington

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good location and nice staff. Sadly for us though the mattress and pillows were so uncomfortable, the noice from the street was non-stop all night and the room was very cold. We did not have a good night sleep!

6/10 Okay

Vicki

Travelled with group
Disliked: Amenities, property conditions & facilities
Room was in coaching house to rear of property which was nice and quiet but shower and bathroom arrangements were odd. Room was cold and had to ask for heating to be turned on.

10/10 Excellent

Andrew

Stayed 1 night in Dec 2022

10/10 Excellent

nick

Stayed 1 night in Dec 2022

10/10 Excellent

Emma

Stayed 1 night in Nov 2022

10/10 Excellent

Sanad

Stayed 1 night in Oct 2022

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

Julie

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2022

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Property was ok.no problems at all
Stayed 1 night in Sep 2022

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, great location.
Stayed 1 night in Aug 2022

6/10 Okay

Penny

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a vegan-friendly hotel.
The room was compact and provided me with everything I needed for my one night stay except for non-dairy milk for hot drinks. I asked about it when checking in but was informed that they didn't provide it and there was no offer to get me some either. I found this quite shameful in a day and age and era when we, as a human race, are responsible for the destruction of our planet and are being encouraged to switch to plant based diets. This apparently is still to filter through to service providers who simply do not care.
Stayed 1 night in Jul 2022

10/10 Excellent

Kazu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

E L

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and restaurant
Really lovely hotel, stayed in the Coach House, lovely decor and surroundings, very pretty court yard. We found the bed a little bit uncomfortable as it was very soft. We were wishing they did breakfast, the food in the restaurant is amazing and I'd imagine they would do fantastic breakfast. Lovely place to stay, highly recommend!
Stayed 1 night in Jul 2022

8/10 Good

Beata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Paul

Stayed 1 night in Jun 2022

10/10 Excellent

Charles

Stayed 1 night in Jun 2022

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and pleasant. Quite
Stayed 1 night in Jun 2022

10/10 Excellent

Diane

Stayed 1 night in May 2022

8/10 Good

Richard

Travelled with partner
Liked: Staff & service, amenities
Great location easy walk to the principality stadium. No parking however public parking about 5-7 minutes away.
Stayed 1 night in May 2022

4/10 Poor

Anne

Disliked: Staff & service, property conditions & facilities, room comfort
Looked lovely from outside. Old and traditional, well kept. Rang for reception 4 times before anyone came and were handed a key, told where our room was. Room VERY basic, cold and uninviting - such a disappointment after the outside! Pics show the entirety of wall adornments ! Kettle didn’t work properly either 🙄. Cheap, nasty tea and coffee. Couldn’t get WiFi and NO info on how to. Couldn’t access any staff to ask until evening and still didn’t work. Shower too really nice but tiny beds, small quilts, Ill fitting windows so that EVERY sound and the smokers smoke came in til early hours of the morning😢. Curtains Ill fitting so light shone in from night light too. Worse night in a hotel for a long time. No breakfast available at all. This is obviously just an easy money maker with no effort while they concentrate on the restaurant ( which was really nice ) Definitely DONT recommend, a shame as the owners seem nice .
Stayed 1 night in Mar 2022

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Remember mom was cost abs the bed was comfy. Good nights sleep. Hotel was quiet too
Stayed 1 night in Dec 2021

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean pleasant room
Clean pleasant room with large walk-in shower. Located behind their Italian restaurant so having to go through the restaurant to get to/from the rooms in the coach-house at the back is a minor inconvenience. They are not providing a proper Breakfast service at the moment (due to Coronavirus) - only a bag which you need to collect from the restaurant. Both days the contents were the same - cheese/ham sandwich, banana, small orange juice and a yogurt - a bit disappointing.
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be good to do something about the extractor fan in toilet. It goes on far too long once you left the toilet which meant a disturbed nights sleep as it’s very loud Breakfast more like a lunch pack. Would have been nicer to have something like a croissant and small pot jam than a warm sand which. Other than that had a lovely stay you have lovely friendly staff and room was nice thank you
Stayed 2 nights in Sep 2020

10/10 Excellent

Tracey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff . Food on sat night in restaurant was excellent . Breakfast was ok but could have been a little hotter . Would stay again .
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not really a hotel
This 'hotel' is really a restaurant which also has hotel like rooms. You have to knock to enter and go into the restaurant to sign in. We were then taken out, across a courtyard to an external coach house like building. As it was pouring down all the time we were there this wasnt pleasant. To get out we had to through the restaurant, by unlocking some French windows in an extension standing in the rain between an awning and the building as we did so. My colleagues room was very cold and the hair dryer didn't work. There were no menus for breakfast. We left late as the rain had become snow and blocked some roads but one of the staff walked straight into our rooms without knocking, before checkout time. Still staff were helpful.Good showers.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing! No parking ! Not a good room, service terriable
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Hairs in sink and bed. Bed linen old and worn. No staff around 8am and no breakfast available. Expected reasonable 3 to 4 star quality for price, but would struggle to rate it 2 star. Definitely would not recommend accommodation to anyone nor would contemplate staying again.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well equipped, character, friendly staff, clean and tidy, brilliant Italian restaurant. Parking on street is tricky. Restricted breakfast hours.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location to walk into town. Popular spot but also close to pubs and Cricket Grounds which causes both a noise issue and a parking challenge.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I was very impressed with the onsite Italian restaurant at the Elgano. The food (i had pizza) was excellent.The service & welcome were also very friendly.The room i stayed in was at the back of the restaurant across a neat courtyard in the onsite coach house.It was peaceful & relaxing despite being in the vibrant area of Pontcanna. I have no negative thoughts to pass on as everything was great.!
Stayed 1 night in Jun 2019