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Reviews of Century Wharf by Urban Space

4 out of 5
Century Wharf by Urban Space
Off Dumballs Road, Cardiff, Wales

Reviews

8.4

Very good

Rating 10 - Excellent. 156 out of 324 reviews" "
Rating 8 - Good. 95 out of 324 reviews" "
Rating 6 - Okay. 43 out of 324 reviews" "
Rating 4 - Poor. 20 out of 324 reviews" "
Rating 2 - Terrible. 10 out of 324 reviews" "

8.2/10

Cleanliness

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luisa

Travelled with family, Travelled with partner
Liked: Amenities
Great property really safe area. One of the flats we had didnt have a working tv and keylock on balcony came out the door (3nice) 82 prague was lovely a little dirty in bathroom (shower screen and bath had mould by tiles) and balcony was really dirty. Other than that the whole stay was lovely and have no other moans
Stayed 2 nights in Feb 2024
Response from The Urban Space Team on 15 Mar 2024
Dear Luisa,Thank you very much for your review and your feedback - I will be sure to pass them onto the relevant departments.We are pleased to know you enjoyed your stay with us and hope to see you again in the future.

10/10 Excellent

Christine

Stayed 4 nights in Feb 2023

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Reservations Team on 24 Jan 2024
Hi Paul,I am sorry to see your stay was not what you expected, please feel free to contact us directly info@theurbanspace.co.uk to discuss.

6/10 Okay

J

Stayed 3 nights in Jan 2024
Response from The Reservations team on 2 Feb 2024
Dear Guest,Thank you for your review.

4/10 Poor

Lucian

Business traveller
Disliked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from The Reservations team on 2 Feb 2024
Dear Lucian,Thank you for your lovely review, we hope to welcome you back again soon.

10/10 Excellent

David

Stayed 3 nights in Dec 2023
Response from The Reservations team on 12 Jan 2024
Dear David,Thank you for your lovely review, we hope to see you soon.

10/10 Excellent

MARIA

Stayed 2 nights in Dec 2023
Response from the reservations team on 11 Jan 2024
Dear Maria,Thank you very much for your review, we hope to welcome you back in the future.

6/10 Okay

Valeria

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very quiet and safe environment. Communication about how to access the building was excellent. The only con is the TV, I would have appreciated a lot if the apartment had a smart TV so that i could access Netflix or other services during my stay. But for the rest it was excellent.
Stayed 5 nights in Dec 2023
Response from The Reservations team on 12 Jan 2024
Dear Valeria,Thank you very much for your lovely review, i will be sure to pass this onto the relevant departments to see if the TV's can be updated.We hope to see you in the future!

8/10 Good

Jennifer, Quebec

Liked: Cleanliness, amenities, property conditions & facilities
Nice big apartment, relatively well equiped. Mine was quite far from the entrance of the complex. Close to the Bay St train station, that brings you to the center in 4 minutes (or you can walk 15min). A thorough cleaning would be needed, you could see dirty stains, paint missing, etc. So not for the pickiest of travelers, but in the ensemble a good option for a stay in Cardiff.
Stayed 2 nights in Dec 2023
Response from The Reservations team on 2 Feb 2024
Dear Jennifer,Thank you for taking the time to leave us this review, we hope to welcome you back again soon.

10/10 Excellent

Navdeep

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Only parking is hard to find you can only park in V visitor spaces which are always busy. Otherwise everything really good and worth.
Stayed 2 nights in Dec 2023
Response from The Reservations team on 12 Jan 2024
Dear Guest,We are glad you had a good stay with us, we do offer designated parking for 10.00 per day.We hope to see you again soon.

8/10 Good

Robert

Liked: Cleanliness, room comfort
Very clean again, and convenient for bay and city. Only thing not perfect was struggling with hot water. There appears to be a water tank, not a boiler, so the hot water ' ran out '. Other than that its great and reasonably priced compared to hotel rooms
Stayed 3 nights in Dec 2023
Response from The Reservations team on 12 Jan 2024
Dear Robert,Thank you for your lovely review, we hope to welcome you back again in the future.

10/10 Excellent

Cathy

Stayed 2 nights in Dec 2023
Response from The Urban Space Team on 11 Dec 2023
Dear Cathy,Thank you for such a lovely review.

4/10 Poor

Natalie

Travelled with partner
Disliked: Cleanliness
Very unclean - the floor was dusty and dirty, the bathroom wasn’t very clean as there was stale urine stains on the toilet bowl. We had to wash all of the plates and cups before we used them and we didn’t dare use any of the pans as they were covered in grease. We opted to use the visitor parking, which is limited so we were unable to come and go as we pleased as we wouldn’t have been able to get another parking space. The other option was to pay £10 a day for a designated space, which we considered to be outrageous money just for a parking space. Unfortunately, we won’t be staying here again.
Stayed 2 nights in Dec 2023
Response from The Reservations team on 12 Jan 2024
Dear Natalie,Apologies for the uncleanliness on arrival, this will be forwarded to the housekeeping manager for further review.

4/10 Poor

Lynne

Stayed 2 nights in Dec 2023
Response from The Reservations team on 2 Feb 2024
Dear Lynn,Thank you for taking the time to leave us feedback.

8/10 Good

Claire

Stayed 2 nights in Dec 2023
Response from The Reservations team on 12 Jan 2024
Dear Claire,Thank you for a lovely review, we hope to welcome you back in the future.

10/10 Excellent

Amanda

Travelled with family
Liked: Property conditions & facilities
Lovely apartment 6 floor with roof top balcony over looking the river, warm and cosy with everything you need. Clean lift and shared area. Felt very safe and parking was very close by.
Stayed 2 nights in Dec 2023
Response from The Urban Space Team on 11 Dec 2023
Dear Amanda,Thank you very much for such a lovely review, we hope to welcome you back in the future.

10/10 Excellent

Miss Esra A

Stayed 3 nights in Nov 2023
Response from The Reservations team on 12 Jan 2024
Dear Guest,Thank you for your kind review, we do hope to see you again soon.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from The Urban Space Team on 4 Dec 2023
Dear Matthew,Thank you very much for taking the time to leave us this lovely review.

10/10 Excellent

charles

Liked: Cleanliness, amenities, property conditions & facilities
The communication and response to our questions was immediate.
Stayed 3 nights in Nov 2023
Response from The Urban Space Team on 4 Dec 2023
Dear Charles,Thank you for your kind review, we hope to see you again soon!

8/10 Good

Jane

Stayed 2 nights in Nov 2023
Response from The Urban Space Team on 4 Dec 2023
Dear Jane,Thank you for taking the time to leave us a review, we hope to see you again in the future!

10/10 Excellent

KEVIN

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location with stunning views and brilliant facilities. The balcony was a great addition overlooking the river Taf.
Stayed 2 nights in Nov 2023
Response from The Urban Space Team on 4 Dec 2023
Dear Kevin,Thank you so much for such a lovely review, we hope to welcome you back soon.

6/10 Okay

Helen

Stayed 2 nights in Nov 2023
Response from The Urban Space Team on 4 Dec 2023
Dear Helen,Thank you for taking the time to leave us a review.

10/10 Excellent

philip

Stayed 3 nights in Oct 2023
Response from The Urban Space Team on 4 Dec 2023
Dear Phil,Thank you for your lovely review, we hope to welcome you back in the future!

8/10 Good

Sarah

Stayed 2 nights in Oct 2023
Response from The Urban Space Team on 31 Oct 2023
Dear Sarah,Thank you for your review, we hope to welcome you back in the future!

8/10 Good

RAYMOND KIM

Liked: Cleanliness, room comfort
Stayed 5 nights in Sep 2023
Response from The Urban Space Team on 31 Oct 2023
Dear Raymond,Thank you very much for your review, we hope to see you again soon!

4/10 Poor

Vicky

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was extremely dirty when we arrived, coffee stains in cups, old food on cutlery and plates, oven greasy and dirty. Fingerprints on every window and glass surface, carpets very dusty. Baths and showere covered with black mould.
Response from The Urban Space Team on 4 Dec 2023
Dear Vicky,Thank you for taking the time to leave us feedback - I apologise that you arrived and the apartment was not clean to the standards that we expect. This will be passed onto the housekeeping team so we can identify why these issues were not picked up before your arrival

8/10 Good

Russell

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from The Urban Space Team on 25 Oct 2023
Dear Russell,Thank you very much for your review.

10/10 Excellent

Libby

Liked: Cleanliness, room comfort
Very clean! Nice and warm aswell love the access to the swimming pool
Stayed 2 nights in Oct 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Libby,Thank you for such a lovely review, we are so pleased you enjoyed your stay with us and hope to see you again in the near future!

10/10 Excellent

Tammi

Stayed 2 nights in Sep 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Tammi,Thank you very much for your lovely review, we hope to welcome you back soon!

10/10 Excellent

Sascha

Liked: Cleanliness, room comfort
Great stay
Great base for bay and city centre Very clean and quiet
Stayed 3 nights in Sep 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Sascha,Thank you very much for your lovely review, we hope to welcome you back in the near future!

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Greg,Thank you very much for your lovely review, we hope to see you again soon!

10/10 Excellent

Neil

Stayed 4 nights in Sep 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Neil,Thank you for your lovely review, we are pleased you enjoyed your stay with us and hope to see you in the near future!

10/10 Excellent

Anurudha

Stayed 6 nights in Sep 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Anurudha,Thank you very much for your lovely review, we hope to welcome you back in the near future!

6/10 Okay

Victoria

Stayed 3 nights in Sep 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Victoria,Thank you for your review.We hope to see you again in the future!

10/10 Excellent

Gary

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Gary,Thank you for your lovely review.We hope to see you again in the near future!

4/10 Poor

Lucian

Stayed 3 nights in Sep 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Lucian,Thank you for your review, we hope to welcome you back soon.

6/10 Okay

Gary

Stayed 3 nights in Sep 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Gary,Thank you for your review.We hope to see you again soon

8/10 Good

Jenni

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Trouble with key drop off arrangements as this was not as described by the greater. No toilet roll, however this was instantly fixed with a drop off following a phone call. Hand towels not provided. No bin liner provided, but was able to resolve ourselves. Despite the above would happily stay again.
Stayed 2 nights in Sep 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Jenni,Thank you for all of your feedback we take every bit of feedback seriously, i will be sure to pass this onto the team.Bin liners are provided in the cleaning pack that should have been in your apartment on arrival, and we have just recently started giving hand towels as well.We do hope you come to stay with us again.

10/10 Excellent

alan

Travelled with family
Liked: Cleanliness, room comfort
Family holiday
Went down to Cardiff to visit family as we do every year and always look for apartments to stay in, this was our first time with urban space and must say wasn't disappointed very clean, spacious and well situated will definitely be using them again
Stayed 7 nights in Aug 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Alan,Thank you for this very kind review, we are so happy you and your family were able to stay with us and relax.We hope to see you again soon!

6/10 Okay

Jake

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Location - very good, around 15 minute walk to Cardiff Bay and 20/25 mins walk to Cardiff Central/train station. Check in/check out - straight forward and easy instructions despite us arriving around 11pm Property - Felt safe within the complex, didn't use the leisure facilities so can't comment on this. The kitchen had plentiful items and had everything needed to cook a full family meal, nice touch with the milk in the fridge to make a hot drink on arrival. However, the bathroom didn't have a bath mat so had to be very careful when getting in and out of the bath, also noticed what looked like mould on some of the tiling, maybe extractor fan not working? Also noticed in the bedroom that there was cobwebs gathered in the corner near the window/ceiling, so does need a proper clean at some point! Overall a comfortable stay, not in the property much as exploring Cardiff/local areas, walkable to the main attractions/locations. Just needs a few touches added
Stayed 3 nights in Aug 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Jake,Thank you very much for your review, we are happy to know you felt safe and secure.I will be sure to pass all of your feedback to the relevant departments.We hope to welcome you back again in the future!

8/10 Good

Tracy

Stayed 3 nights in Aug 2023
Response from The Urban Space Team on 20 Oct 2023
Hi Tracy,Thank you for your review, we hope to welcome you back again soon!

2/10 Terrible

Caroline

Disliked: Cleanliness, room comfort
Stay Away
Pictures don't tell a true story. Flat horrible, tired, bed had plenty of stains, too warm, very noisy, welcome pack a joke, concierge SO unhelpful. Would not stay even if I was paid too.
Stayed 3 nights in Aug 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Caroline,Thank you for your review, we appreciate all feedback and I will pass this onto the team so we can ensure every guest gets the same amount of customer service.

10/10 Excellent

Denzil

Stayed 3 nights in Aug 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Denzil,Thank you very much for your lovely review, we hope to welcome you back in the near future!

10/10 Excellent

Denzil

Stayed 3 nights in Aug 2023
Response from The Urban Space Team on 20 Oct 2023
Dear Denzil,Thank you very much for your lovely review, we hope to welcome you back in the near future!

10/10 Excellent

Thierry

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Aaliyah

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Amanda

Stayed 2 nights in Aug 2023

8/10 Good

Gillian

Liked: Room comfort
Property is a little tired
Location is good. Plenty of space. Lack of certain cutlery and plates. Hob in the kitchen was dirty. Hand towels not provided. Good communication when there was an initial problem with parking, it was sorted within 10 minutes however telephone communication on Saturday morning was not good. Had to resort to an email. Since then have received an answer to my query but a little late as we are now at home.
Stayed 2 nights in Aug 2023

8/10 Good

David

Stayed 2 nights in Aug 2023

8/10 Good

Ross

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice apartment
Stayed 3 nights in Jul 2023