Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of Cardiff Sandringham Hotel

2 out of 5
Cardiff Sandringham Hotel
21 St Mary Street, Cardiff, Wales

Reviews

8.0

Very good

Rating 10 - Excellent. 230 out of 699 reviews" "
Rating 8 - Good. 278 out of 699 reviews" "
Rating 6 - Okay. 142 out of 699 reviews" "
Rating 4 - Poor. 41 out of 699 reviews" "
Rating 2 - Terrible. 8 out of 699 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

John D

Travelled with partner
Liked: Cleanliness, staff & service
Staff, particularly Allison, were wonderful. Good location. All basic needs were met. Room was clean. Hotel a bit worn. Also have to go up 20 stairs to lobby, so maybe not so great for older folks.
Stayed 3 nights in May 2024
Response from Simon on 10 May 2024
Thank you John for your feedback and for choosing to stay with us. We enjoyed meeting you both. Let’s hope we get to see you again sometime in the future.Kind regards, Simon and Alison

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Sandringham is clean and has everything you need - staff are very friendly and helpful. It is very old and is showing its age. Weekend breakfasts are delicious and filling. Very convenient to train station and Principality Stadium. Bars in area can be noisy at night.
Stayed 3 nights in May 2024
Response from Simon on 9 May 2024
Thank you Catherine for your review.It is lovely to know that you have enjoyed your stay and I hope we get to see you again.Kind regards, Simon

10/10 Excellent

M Neysa

It's location, architecture, cleanliness, staff :)
Stayed 1 night in May 2024
Response from Simon on 9 May 2024
Thank you very much for your great rating.I hope we get to welcome you again.Kind regards, Simon

8/10 Good

Dawn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Friendly helpful staff. Building is old and in need of a lot of TLC. Sheets were clean and of good quality. Beds are extremely uncomfortable, at least in our room. Saggy, thin mattress. Can’t beat the location, very central. Noisy, because we are on the Main Street a lot of noise carries up. Walls are thin, you can hear loud voices and the shower on the next room. Overall a decent stay. It doesn’t advertise as a luxury room. For the price it was ok. Can’t beat the location.
Stayed 1 night in Apr 2024
Response from Simon on 1 May 2024
Thank you Dawn for your feedback. A lot of negatives that I will look into but I am glad you still found us value for money.Kind regards, Simon

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent option for a traveller on a budget. The location in the center of Cardiff is super convenient and very close to the train station. I only stayed one night and unfortunately was unable to connect to the hotel's wifi. I am unsure if this is an ongoing issure or simply bad luck. It was not something vital for me during my single night stay, especially as I had excellent cellular reception. However, I would be remiss in not mentioning it for any travellers that rely on hotel wifi.
Stayed 1 night in Apr 2024
Response from Simon on 30 Apr 2024
Thank you Mandy for your review.I am really pleased that you have enjoyed your stay.We have just the one room that is not covered by Wi-Fi properly. We are correcting this.Kind regards, Simon

6/10 Okay

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Simon on 30 Apr 2024
Thank you for your rating.Kind regards, Simon

8/10 Good

Philip

Stayed 3 nights in Apr 2024
Response from Simon on 17 May 2024
Thank you Philip for your rating.I hope to welcome you again.Kind regards, Simon

8/10 Good

Steven

Liked: Cleanliness, staff & service
This was my second stay at the Sandringham Hotel. It is not fancy, but it was clean & the staff were friendly. There is a decent cooked breakfast available on the weekends. It is a short 5 minute walk from Cardiff Central Train Station. There is no lift, & the hotel reception is upstairs from the street.
Stayed 3 nights in Apr 2024
Response from Simon on 24 Apr 2024
Thank you Steven for your review and for choosing to stay with us again.We really appreciate it.Kind regards, Simon

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and service!
Stayed 1 night in Apr 2024
Response from Simon on 22 Apr 2024
Thank you John for giving us top marks which I really appreciate. Hopefully we shall welcome you again.Kind regards, Simon

10/10 Excellent

nerys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location, 5-10 minute walk from Cardiff Central train station. Very busy street so just be aware if you are staying at the weekend. The windows were fab though, you could barely hear anything with them closed. It may be a little dated, but so clean and very comfortable. Plenty of towels, and all the necessities such as hair dryer, kettle and drinks. The staff were so helpful, letting us store our luggage after checkout so we could go shopping. 5 minute walk from Cardiff Castle, 10 minute walk from the National Museum. They had a map for us, gave local information. Would recommend, and already have! Would stay again and book direct with the hotel next time as much nicer to deal with a real person in my opinion. Overall, lovely stay, beds so comfy we slept in almost til checkout time!
Stayed 1 night in Apr 2024
Response from Simon on 15 Apr 2024
Such brilliant feedback. Thank you so much Nerys. I am really pleased that you have enjoyed your stay and that you are happy to recommend us.I hope to see you again.Kind regards, Simon

2/10 Terrible

Michele

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Simon on 12 Apr 2024
I am very sorry that you have obviously disliked your stay.I am surprised as you haven’t said anything to us.Anyway thank you for trying us.Kind regards, Simon

10/10 Excellent

Caroline Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and comfortable rooms. Very helpful staff..
Stayed 1 night in Apr 2024
Response from Simon on 11 Apr 2024
Thank you Caroline so much for your review.Hopefully we shall see you again.Kind regards, Simon

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was it a 5 star hotel? No. But it doesn’t pretend to be. It was however a decent 2 star hotel for the price. Yes, it's dated, but it was clean and had character, and it made a nice change from the soulless chain hotels I normally stop in.
Stayed 1 night in Apr 2024
Response from Simon on 5 Apr 2024
Thank you Jennifer for your comments and for choosing to stay with us this time and hopefully again in the future.Kind regards, Simon

8/10 Good

Brigitte

Travelled with partner
Liked: Staff & service, amenities
Very central. Only 6 minutes walk to the castle. Room was small but bathroom was huge!
Stayed 2 nights in Mar 2024
Response from Simon on 30 Mar 2024
Thank you Brigitte for your feedback.I hope we get to welcome you again.Kind regards, Simon

4/10 Poor

Gwyneth

Travelled with partner
There were no toiletries supplied only toilet paper . Lack of pillows . Found the bed very hard Very dated hotel
Stayed 1 night in Mar 2024
Response from Simon on 24 Mar 2024
I am very sorry that you have not enjoyed your stay.There was a 500ml bottle of hand, hair and bodywash on the bath. More pillows would have been given on request. Beds are new so I am sorry that they were not to your liking.I’m sure we could have helped if you had spoken to us but sadly it seems you have decided not to. Thank you for trying us once. Kind regards, Simon

8/10 Good

Jacquiline

Travelled with family
Fantastic location, you literally step out into the centre. Great value for money but be warned, there are quite a few steps to get up to reception and then your room as there is no lift.
Stayed 2 nights in Mar 2024
Response from Simon on 17 Mar 2024
Thank you Jacqueline for your review.I hope we get the opportunity to welcome you again in the future.Kind regards, Simon

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in the perfect location for us as we traveled to see a band which were playing a street away from the hotel. Was greeted by a lovely lady on reception (sorry don't know name) and she couldn't of been more polite and helpful. Considering the hotel is located in Cardiff city center it wasn't loud at night which was surprising. The room was the right temperature as well. Not too hot or cold. We had a pleasant stay and if we are ever in Cardiff again, this hotel will be our go to.:)
Stayed 2 nights in Mar 2024
Response from Simon on 9 Mar 2024
Thank you so much Adam for your feedback which is gratefully received.We are really pleased that you would choose to stay with us again.Kind regards, Simon

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location wise it's right in the heart of the city, everything is in walking distance which is great. Really friendly staff, would definitely stay again!
Response from Simon on 5 Mar 2024
Thank you so much Gary for your lovely comments. Hopefully we shall see you again.Kind regards, Simon

6/10 Okay

Alison

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent price and rally lovely people but needs a lot of tlc. Shower curtain in the bath definitely needs to go!!
Stayed 2 nights in Feb 2024
Response from Simon on 29 Feb 2024
Thank you Alison for your feedback which I shall investigate.Kind regards, Simon

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely friendly staff and a clean, warm room. 🙏
Stayed 1 night in Feb 2024
Response from Simon on 24 Feb 2024
Thank you Anthony for writing so nicely about us.I hope to welcome you again.Kind regards, Simon

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
Just amazing friendly staff across the board.
Stayed 2 nights in Feb 2024
Response from Simon on 20 Feb 2024
Brilliant comments, thanks Andrew.Hopefully we shall see you again.Kind regards, Simon

8/10 Good

Oliver

Liked: Staff & service
Hotel is in a prime position in city centre. Located directly above a busy bar/club, so expect some noise! Decent sized rooms and very friendly staff. Nice place, cheap aswell
Stayed 1 night in Feb 2024
Response from Simon on 20 Feb 2024
Thank you Oliver for leaving a positive review about us.I hope we get the chance to welcome you again. Kind regards, Simon

8/10 Good

Aphra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Simon on 16 Feb 2024
Thank you Aphra for your rating.I hope we get to welcome you again.Kind regards, Simon

8/10 Good

Ian

Stayed 1 night in Feb 2024
Response from Simon on 9 Feb 2024
Thank you Ian for your rating.Hopefully we shall see you again.Kind regards, Simon

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Simon on 20 Mar 2024
Thank you David for giving us a great rating.Hopefully we shall see you again.Kind regards, Simon

8/10 Good

Caieyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Simon on 2 Feb 2024
Thank you very much for your rating.Hopefully we shall see you again.Kind regards, Simon

10/10 Excellent

Shui Ying

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best affordable & comfortable hotel in Cardiff
There are 3 of us, a very comfortable stay. Very quiet though in the city centre. Easy to walk to most of the famous 'must go' areas within 10-30 munutes. Great service at any time of your need. Great affordable price. The most impresssive thing is - there are 3 very comfortable armchairs in the room. We all loved to stay in this hotel.
Stayed 3 nights in Jan 2024
Response from Simon on 2 Feb 2024
Thank you so much for giving us such positive feedback. It is great to read. It was an absolute pleasure for us to meet you all and I hope to see you again.Kind regards, Simon

10/10 Excellent

Tom

Stayed 1 night in Jan 2024
Response from Simon on 30 Jan 2024
Thank you Tom for giving us top marks.We are very happy to receive them and hope to welcome you again.Kind regards, Simon

10/10 Excellent

Mayra

Liked: Staff & service, amenities, property conditions & facilities
Ideal choice for a short stay in the city. The rooms are spacious, clean, and equipped with all the necessary amenities, including comfortable beds and a hot shower. The staff are friendly and accommodating, ensuring a warm welcome and a pleasant stay. It's just a short walk from Cardiff Central Station, making it a convenient base for exploring. Overall, excellent value for money and a solid option for travelers looking for comfort and convenience.
Stayed 2 nights in Jan 2024
Response from Simon on 28 Jan 2024
Thank you so much Mayra for giving us such fantastic feedback. I really appreciate it and hope to see you again.Kind regards, Simon

8/10 Good

Gerard

Travelled with partner
All good, friendly helpful staff.
Stayed 1 night in Jan 2024
Response from Simon on 28 Jan 2024
Thank you Gerard for rating us so highly.Hopefully we shall welcome you again.Kind regards, Simon

6/10 Okay

Verified traveller

Liked: Staff & service
Great location
Great locality for City Centre; good price for weekday stay. Staff friendly & helpful. Hotel does need a bit of an update.
Stayed 1 night in Jan 2024
Response from Simon on 24 Jan 2024
Thank you for choosing to stay with us.I hope you will consider visiting us again.Kind regards, Simon

8/10 Good

Yingfei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The property is old building but overall clean and good. Just one thing pity is no own parking. You have to park nearby NCP parking lot which was quite expensive but you can get discount code at hotels. The parking is the only issue. Hotel location is just at the center of the city. Close to shopping mall and the castle.
Stayed 2 nights in Jan 2024
Response from Simon on 22 Jan 2024
Thank you very much for your review.I hope we get the opportunity to welcome you again in the future.Kind regards, Simon

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Simon on 20 Jan 2024
Thank you Christina for giving us the highest score.Hopefully we shall see you again.Kind regards, Simon

10/10 Excellent

Trisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the fact that it’s family owned and just simple and nice. Be aware that there is no elevator and just stairs but it’s all good. Clean and friendly staffs as well.
Stayed 2 nights in Jan 2024
Response from Simon on 19 Jan 2024
Thank you so much Trisha for your lovely review. I hope we get to welcome you again.Kind regards, Simon

10/10 Excellent

Ross

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff = Incredible!!
Stayed 1 night in Dec 2023
Response from Simon on 9 Jan 2024
Thank you so much Ross for giving us the highest score.Hopefully we shall see you again.Kind regards, Simon

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel with bath
Interior of the hotel is a bit outdated, but clean and functional. Small electric heating. It took time to heat the room, but after it stay nice warm for all our stay. Good value for money. Unlike another budget hotels, this one has a bath! No lift in the hotel
Stayed 2 nights in Dec 2023
Response from Simon on 1 Jan 2024
Thank you Jan for giving us ten out of ten which we are very grateful for.I hope to see you again.Kind regards, Simon

10/10 Excellent

Mustafa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Simon on 26 Dec 2023
Thank you so much for giving us top marks.We hope to see you again.Kind regards, Simon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Perfect location
The front desk staff were friendly and helpful. It's in a perfect location, for sure. As others have said, it's a bit tired and could use some updates.
Stayed 1 night in Dec 2023
Response from Simon on 23 Dec 2023
Thank you for your review.Kind regards, Simon

10/10 Excellent

Christina

Stayed 1 night in Dec 2023
Response from Simon on 17 Dec 2023
Thank you Christina for giving us top marks.Hopefully we shall welcome you again.Kind regards, Simon

8/10 Good

Justin

Stayed 1 night in Dec 2023
Response from Simon on 15 Dec 2023
Thank you Justin for your rating.Hopefully we shall see you again.Kind regards, Simon

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location hotel with pleasant staff
Convenient location. Pleasant room. Good for a city location. Good prices. Very friendly and helpful staff. Be prepared for lots of stair climbing if carrying many bags!
Stayed 1 night in Dec 2023
Response from Simon on 12 Dec 2023
Thank you Lee for your review.It is great to read that you have enjoyed your stay and I hope to welcome you again.Kind regards, Simon

10/10 Excellent

Tracey

Stayed 1 night in Dec 2023
Response from Simon on 10 Dec 2023
Thank you Tracey for giving us the top marks.I hope we get to see you again.Kind regards, Simon

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here on a number of occasions and the friendliness and accommodating staff are wonderful maybe all these chain hotels need to take a leaf out of this hotels book. Thank you all for the wonderful stay
Stayed 3 nights in Nov 2023
Response from Simon on 30 Nov 2023
Thank you so much Amanda for not only this great review but also your continued support.It is really appreciated.Kind regards, Simon

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, and centrally located hotel in the middle of Cardiff! Only negative the fire alarm went off in the middle of the night due to a guest showering and leaving the door open!
Stayed 1 night in Nov 2023
Response from Simon on 29 Nov 2023
Thank you David for your review.Apologies about the fire alarm. I hope you felt it was dealt with quickly.Kind regards, Simon

4/10 Poor

Randy

Disliked: Cleanliness, amenities, property conditions & facilities
I liked the fact it was in the centre of town.
Stayed 1 night in Nov 2023
Response from Simon on 28 Nov 2023
Thank you.Kind regards, Simon

4/10 Poor

angelina

Stayed 1 night in Nov 2023
Response from Simon on 15 Dec 2023
Thank you for your rating.Kind regards, Simon

8/10 Good

Sian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very good location and the staff were great. Shower wasn't working properly, am sure it would have been fixed but we had to leave fairly early.
Stayed 1 night in Nov 2023
Response from Simon on 19 Nov 2023
Thank you Sian for your positive review.I am really sorry about the shower and will get this looked at.I hope to see you again.Kind regards, Simon

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be staying here again.
Lovely place to stay. Staff are friendly and welcoming, place is nice and clean, and the beds are more than comfortable. Great location for anything in the middle of Cardiff too (and it's surprisingly quiet considering it's in the middle of St Mart's street). Will be staying here again.
Stayed 2 nights in Nov 2023
Response from Simon on 19 Nov 2023
Thank you Alexander for writing so nicely about us.It is really appreciated. Hopefully we shall welcome you again in the future.Kind regards, Simon

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower update
All good. Staff amazing .shower needs updating as took ages to balance the water temperature out threw the tap system
Stayed 3 nights in Nov 2023
Response from Simon on 16 Nov 2023
Thank you Amy for rating us so highly.We are updating the showers as finance permits.Hopefully we shall see you again soon.Kind regards, Simon

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and a nice, clean room. Thank you!
Stayed 1 night in Oct 2023
Response from Simon on 9 Nov 2023
Thank you Anthony for reviewing us so nicely.It is great to read that you have enjoyed your stay. Hopefully we shall see you again.Kind regards, Simon