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Reviews of Hotel Espace Cité

2 out of 5
Hotel Espace Cité
132 Rue Trivalle, Carcassonne, Aude

Reviews

8.4

Very good

Rating 10 - Excellent. 68 out of 189 reviews" "
Rating 8 - Good. 83 out of 189 reviews" "
Rating 6 - Okay. 30 out of 189 reviews" "
Rating 4 - Poor. 5 out of 189 reviews" "
Rating 2 - Terrible. 3 out of 189 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Greg, West Sacramento

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one night to explore the old city fortress and enjoyed our stay. It was a 5 minute walk to the main gate and there are several restaurants easily accessible in or outside the main gate. We appreciated having a secured parking spot, and although the room was small, it was clean, functional, and had a great view of the walled city. The staff were friendly and helpful. Overall, a very good stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the staff. Were very patient with our attempts at speaking French and spoke English when required. Breakfast was excellent and served on a looking out over the old Cite of Carcassonne. Room clean and comfortable excellent value for money.
Stayed 2 nights in Sep 2023

2/10 Terrible

Larry

Travelled with family
Disliked: Amenities, property conditions & facilities
Rooms too small. Showers had no door resulting in bathroom getting soaked. Absolutely no storage space. Only two electrical outlets
Stayed 2 nights in Aug 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well located and friendly stay.
Friendly and helpful staff, rooms on smaller size but not a problem, very handy location for ancient and newer parts of city, good breakfast.
Stayed 2 nights in Aug 2023

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, great location for getting to the castle. Room was tiny, but had everything we needed.
Stayed 1 night in May 2023

10/10 Excellent

Michel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nicely placed hotel with friendly and helpful staff. Room clean and spotles
Stayed 2 nights in Sep 2022

10/10 Excellent

Patrick

Stayed 2 nights in Jul 2022

10/10 Excellent

SusanHamilton, Manchester

Travelled with partner
Liked: Staff & service
Excellent location. Staff very helpful. Rooms very clean. Everything changed each day. Super continental breakfast. Great choice. Free parking.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect roadtrip stop and sleep
Perfect roadtrip stop next to the castle and restaurants. I mean, its almost in front of it. Nice parking, friendly service, there is breakfast in the hotel which i recommend because breakfast places in France are not common. Clean room, nice hot shower and bed is ok.
View from room #233
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within a 5 minute walk of the citadel, 10 minutes to the town. Clean, tidy and excellent staff willing to help
Stayed 1 night in Jul 2019

8/10 Good

rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the castle, 5minutes walking to centre. Room small but comfortable. Friendly staff , good continental breakfast. Have stayed here before so was pleased when it came up again on Hotels.com. Free parking
Stayed 1 night in May 2019

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel a short walk from the old town
Very reasonably priced, clean hotel. Friendly staff, with 24 hour reception. It is very conveniently located in sight of and less than 5 minutes walk from the old city walls. There is good free car parking but it can be full. The room was well furnished and very comfortable, if quite small, but with an excellent en suite shower room. As with most French hotels, there is no kettle or tea-making facilities but a cheap and good coffee machine is in the lobby. The free WiFi works but is irritating as it forces frequent re-login and fouled up my browser to the point of being unusable. The solution is to keep one browser open for the WifFi connection and use another to access web pages!
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2017

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for old city
Functional room with quirky en suite toilet and shower. Great location for 3 minute walk to old city entrance, and handy car park too. Wifi in room ok.

8/10 Good

rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel - highly recommended
All staff were extremely welcoming. The whole hotel is absolutely spotless. Rooms slightly small, but big enough for two. Breakfast excellent. Five minutes' walk from the old city. Great views from some bedrooms and from the breakfast room. Nothing negative to say about this hotel. Would definitely stay again. Excellent value - cannot recommend highly enough. The only reason they are a two star is because of the size of the bedrooms.

6/10 Okay

Verified traveller

hoilday
good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful and friendly. The location of the property was amazing. A 5 minute walk into the walled city, a 15 minute walk into the Bastide area, and a 25 minute walk to the Port! The view from the breakfast room cannot be beat.

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best
Hotel dated room was ok but carpet in bathroom had a bad aroma. Bed was clean and fresh but overall the hotel could do with a good clean cobwebs everywhere.

8/10 Good

sandy b, Surrey, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice basic hotel, good location, great value
Spent three nights here, would happily stay again. It's well located on the doorstep of the citadel. The rooms aren't huge but perfectly adequate. well appointed, quiet and most importantly spotlessly clean. Modern bathroom with great shower. Your normal selection of continental breakfast items. The breads and croissants were all lovely and fresh. There isn't a lift, but quite frankly unless you have mobility problems you don't need one as it only has a ground and first floor. two very short flights of stairs and that's it. Good value for money.

10/10 Excellent

Jason, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for visiting the fortress of Carcassonne
If you want to stay close to the fortress of Carcassonne then this is the place! Located just a block or two from the main gates you really can't go wrong with this very affordable, clean and well-located option.

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kimberly, Port Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel is about two blocks from the walled city. Perfect location for a quick visit.

10/10 Excellent

Ana, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location.
Highly recommended: good price for location, very clean, room a bit small, but you have everything including table & view on the cherry tree. Breakfast is buffer with fruits cheese & ham. Excellent coffee.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Visitors from the UK
The hotel was very near the entrance to the citie, and was very clean. It was good value for money. I would like to have had tea/coffee making facilities in the room as in most hotels now. There is no bar in the hotel either.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
3 mins walk to historic city walls
Small functional rooms. Modeen.Clean,utilarian. Staff good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great budget hotel close to citadelle
I stayed two nights and had not opted for a room on the medieval city, but probably should have. No complaints about the hotel but the standard double room would be tight for a couple. The rooms are very functional and in great condition but the built-in wardrobe design did not include a shelf or some form of nightstand for a book and a phone. The breakfast food was nice but the selection was quite limited by the time I got there and I was not the last. Otherwise, the location is perfect and the small car park a plus. The hotel is also open 24/7, which is great if you go out at night, or check in late.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smart hotel,excellent location
Good location easy to find from autoroute.. Friendly receptionist when we arrived (male) , moved his car and gave us his car park spot as all parking spots fuĺl. Room small and compact with quality fittings and furnishings Carcassonne Old city 5 minute walk from hotel

8/10 Good

Lesley, London

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the Medieval City.
We stayed 2 nights at the Espace Cite. We chose this hotel because of its proximity to the Medieval City and were not disappointed, its about a 5 minute walk away. The staff were excellent - helpful, polite, efficient and friendly. The hotel was spotlessly clean. Breakfast was very good value for money and the breakfast room was pleasant with amazing views of the Castle. The room was small but we did not find it a problem at all. Our room was very quiet and we slept very well. The one and only thing we were not too keen on was the bathroom as it wasn't a separate room but behind a glass partition and did not offer much privacy. Not really a problem for couples but for people travelling as friends, it could be a bit uncomfortable. Would recommend for those who are not too fussy about size of room or privacy when using bathroom!

6/10 Okay

barry, uk

Liked: Cleanliness, staff & service, room comfort
Very convenient for the walled city
Easy to find and with free car parking if you get there early. Very convenient for city. Rooms clean, small and basic. Bathroom fully tiled with integral shower floor. Breakfast reasonable with choice of cereals breads etc but again it was not anything special. Basic hotel for one night, we were looking for something a little extra. If we were travelling and wanted a quick overnight stop them may stay again but we would look at alternatives first.

8/10 Good

Breandán, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, Attractive Location, Nice Staff
The hotel is well-located, very close to the Cité. The surroundings are quiet. It is clean and comfortable, although the rooms are small. The staff is friendly and helpful and the buffet breakfast is ample, although the coffee is from a machine and the cheese is processed. We stayed on a Saturday night, which was expensive.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Wouldn't go back to this hotel
This hotel is ideally placed to visit the medieval city. The room was small but adequate. The bed was really hard and not comfortable. The air conditioning in our room was not working and so we spent a very uncomfortable night.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for visiting Dali Museum
Easy to get to, very close to Dali Museum. Fun, funny decor. Loved the rooftop terrace.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Old City
Close to walled city (main attraction). Parking on-site and convenient. Room was clean and bed was comfortable. Bathroom was "modern" - lacked a bit of privacy (smoked glass barrier rather than solid wall). Need to ask front desk staff turn in AC (not a problem).

8/10 Good

Stephen, Abergavenny, Wales, U.K.

Liked: Cleanliness, staff & service, property conditions & facilities
Our visit to Caracassonne
Its very close to the main entrance to Carcassonne and although the rooms are small the staff are friendly, the place is spotlessly clean and the price is reasonable.

8/10 Good

Paul, Chesapeake VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moderately priced hotel just outside the wall.
This hotel is a five minute walk from one of the two entrances to the walled citadel of Carcassone and about a twenty minute walk to the historic part of the main city. Clean, friendly and moderately priced with free parking on site.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carcassonne
The hotel is perfectly situated for the old city of Carcassonne. It's literally 5-8 minute walk to the site and a little longer to the bars and restaurants. Hotel, again perfect, a little on the compact size but for the price and location very good. Breakfast is ad hoc so you needn't decide until the morning whether to take it or not. Got value and a good selection. Great place would highly recommend

8/10 Good

peter, Macclesfield

Liked: Cleanliness, staff & service, property conditions & facilities
Great for an overnight stop
Room small but well designed and complete. Staff were very pleasant and helpful. Location excellent, would use again

8/10 Good

Carrie, Oldham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top spot close to Le Cite with FREE parking!
Ultra modern hotel with great decals in common areas as well as room. Lovely wet room and bedroom with modern facilities.

8/10 Good

s, s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, comfortable,quiet,clean. Helpful staff
Had a great weekend. Hotel was good. Room was small but adequate. Very close to the castle and restaurants.

8/10 Good

Robin, Loucrup

Liked: Cleanliness, property conditions & facilities
Great Location
Very simple, well designed hotel with functional rooms perfectly located for exploring the old city. Bathroom is small, as commented elsewhere, so if you are of N American proportions and struggle to fit in coach class then you may get stuck in the shower. The rest of humanity can enjoy a compact, convenient, clean and functional room. However cat swinging will hurt the animal and leave marks on all 4 walls....

8/10 Good

Angela, South Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent position
It is in a very convenient position for exploring the old town and well worth taking the train tour around the castle.

2/10 Terrible

Claude Goldberger, Canada

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Close to Medieval Village
The rooms in the hotel are extremely small with very little space to manoeuvre. Hardly any space to hang clothing or store your belongings. The hotel does not supply bars of soap nor face cloth to wash yourself and furthermore the shower is so small that an average size person would have difficulties moving around the shower. When showering the toilet gets all wet as does the floor of the bathroom. Single beds are very small and mattresses are hard. My sister had another room not too far from mine and water from the upstair room was leaking through the ceiling of her room. Some of the front desk staff is not very friendly and also gave erroneous information on several questions. Overall I would not recommend this hotel to anyone. Its only saving grace is that it happens to be very close to the Medieval Village of Carcassonne.

8/10 Good

Happy, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Location of hotel to Carcassonne medieval city. Nice air conditioned room.

10/10 Excellent

Heather, Sacramento, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to Cite
The room was small, but clean (preferable to big and dirty!). The hotel is very close to the Cite - maybe a 5 minute walk. Walking to the hotel from the train station (about 20 minutes) would be difficult if you aren't carrying a backpack because the sidewalks are very narrow and some of them are in poor condition depending on the streets you take.

8/10 Good

DT, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and helpful staff
We thoroughly enjoyed our stay, the location is within walking distance to the castle and free parking is available if you come in with the car. The room might be a bit small if you have big luggages, but we managed and it wasn't a big deal. The room is clean, wifi works well and that is the main thing we need. The front staff hotel couldn't be more helpful and I would stay here again if we visit Carcassonne.

8/10 Good

Pete and Christine, yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities
great location
Room compact but well equipped bar a kettle. Air con excellent, WiFi OK. The big plus is being just 5 mins from the old city. The airport bus dropped us within 50 yds. No noise problems, easy to walk to the new city for trips on the canal midi or for trains.

8/10 Good

Canadian travel, Qc

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Good Hotel! Great location!!
Perfect location, walking distance from the medieval city of Carcassonne! Really efficient staff but cold relation. Good bed! Noisy in the morning because of door locks. Shower is too close of the toilet, everything is wet after usage. But overall good experience! Recommended!

10/10 Excellent

Gerigenie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service over and above normal expectations
I have stayed at this hotel before which is why I was anxious to return. This time again, a most enjoyable stay. The receptionist was incredibly helpful when, due to the French Air Traffic Controllers' strike, my flight from Carcassone back to London was cancelled. I had to get back to London that day and she checked on the trains, availability and prices so quickly that I was able to purchase almost the last available ticket on Eurostar that evening. Top marks for all help. Would definitely stay again.