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Reviews of Country Inn & Suites by Radisson, Washington, D.C. East - Capitol Heights, MD

2.5 out of 5
Country Inn & Suites by Radisson, Washington, D.C. East - Capitol Heights, MD
8850 Hampton Mall Drive North, Capitol Heights, MD

Reviews

7.0

Good

Rating 10 - Excellent. 326 out of 1002 reviews" "
Rating 8 - Good. 272 out of 1002 reviews" "
Rating 6 - Okay. 134 out of 1002 reviews" "
Rating 4 - Poor. 111 out of 1002 reviews" "
Rating 2 - Terrible. 159 out of 1002 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

BLANCHE

Travelled with family, Business traveller
Ac was cold
Stayed 2 nights in Apr 2024

6/10 Okay

James

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for. It’s cheap but there’s a reason. Good for a cheap night stay.
Stayed 2 nights in Apr 2024

2/10 Terrible

Traimont

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were good. But my room wasn't very clean at all. Stained carpet, dirty tub, food residue on the phone, dirty fridge, etc. Fortunately I ended up changing room after complaint. The king suite was better but stains on the couch, blown light bulbs and intermittent thermostat.
Stayed 1 night in Apr 2024
Response from Sam on 26 Apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

2/10 Terrible

Quintessa

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sam on 26 Apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

2/10 Terrible

Philcetta

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked for 4 guests for two nights, we only had 2 towels and two washcloths. I requested more supplies around 0800, as we had to go out. I never received it until we left the hotel around 1200. Secondly, their dinner is too small and the breakfast is a joke. We had to go out for breakfast. The place is not organized and everything is a mess. I know I will never go there again.
Stayed 2 nights in Apr 2024
Response from Sam on 26 Apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

10/10 Excellent

Bria

Stayed 1 night in Mar 2024
Response from Sam on 26 Apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

6/10 Okay

Jose, Dorchester

Travelled with family and small children
Liked: Staff & service
There were people everywhere like hustling. Having kids not really a good environment
Stayed 2 nights in Apr 2024
Response from Sam on 22 Apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

2/10 Terrible

Philcetta

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sam on 22 Apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was quiet
Stayed 1 night in Apr 2024
Response from Sam on 22 Apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

4/10 Poor

Winter

Disliked: Cleanliness, property conditions & facilities
Internet is not good. Heater need fix.
Stayed 11 nights in Apr 2024
Response from Sam on 22 Apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

8/10 Good

Kennar

Stayed 2 nights in Mar 2024
Response from Sam on 22 Apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Lakisha, Newport News

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The area
Stayed 1 night in Jan 2024
Response from Sam on 22 Apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and stay is always a pleasure
Stayed 2 nights in Feb 2024
Response from Sam on 22 Apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always have a great time here
Stayed 4 nights in Mar 2024
Response from Sam on 22 Apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend the jacuzzi suite. Much needed relaxation
Stayed 4 nights in Feb 2024
Response from Sam on 22 Apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. Always a pleasure
Stayed 3 nights in Mar 2024
Response from Sam on 22 Apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always amazing and courteous
Stayed 4 nights in Mar 2024
Response from Sam on 22 Apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy my stay here
Stayed 4 nights in Mar 2024
Response from Sam on 22 Apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
If you’re looking for a peaceful and comfortable stay I definitely recommend
Stayed 3 nights in Mar 2024
Response from Sam on 22 Apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

6/10 Okay

Makiko

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Sam on 22 Apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

4/10 Poor

Winter

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Internet is no good.
Stayed 7 nights in Apr 2024
Response from Sam on 22 Apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend for a peaceful stay
Stayed 3 nights in Mar 2024
Response from Sam on 22 Apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

4/10 Poor

Matt

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sam on 22 Apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

6/10 Okay

Deon

Stayed 1 night in Mar 2024
Response from Sam on 22 Apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

4/10 Poor

Stanley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sam on 22 Apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

8/10 Good

Adekunle

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 7 nights in Mar 2024
Response from Sam on 22 Apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 Terrible

Shawn

Stayed 1 night in Apr 2024
Response from Sam on 26 Apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

4/10 Poor

Bindhyachal

Liked: Cleanliness
Too far from Washington tourist places
Stayed 3 nights in Mar 2024
Response from Sam on 22 Apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I consider it a home away from home 🙂
Stayed 4 nights in Mar 2024
Response from Sam on 1 Apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Danika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam on 1 Apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 Terrible

Amaiya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam on 26 Mar 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

6/10 Okay

Quanisha

Stayed 1 night in Mar 2024
Response from Sam on 22 Apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

2/10 Terrible

Deirdre, Sneads Ferry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked 3 nights, had to check out early to go to another hotel due to finding a live bedbug crawling in bed in the morning. Took the photo to the front desk, they refunded our remaining stay and previous night. Had to waste a day of vacation washing all our luggage/belongings at laundromat as well as cleaning out our car. Hotel was very run down, dirty. Breakfast was awful. Only booked this hotel because we book frequently at a County Inn Suites in another state for regular sports tournaments and never had an issue. They are definitely not all the same! Will never use any brand of Choice Hotel again.
Stayed 3 nights in Mar 2024
Response from Sam on 15 Mar 2024
Hello,We are sorry to know that you had a negative experience, we take these comments very seriously, our hotel has a contract with the top pest control company and we always have all reports negative as our hotel is completely pest free. This specific room has been checked thoroughly and not a single sign of any insects found. We hope to allow us to serve in the future.Sincerely,General Manager

10/10 Excellent

Tsega

Liked: Property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from Sam on 14 Mar 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Bria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 1 night in Mar 2024
Response from Sam on 14 Mar 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my stay. It was just what I needed.
Stayed 2 nights in Mar 2024
Response from Sam on 9 Mar 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 Terrible

Jesus

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Response from Sam on 4 Mar 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

4/10 Poor

Regina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Wouldn’t stay here again
Response from Sam on 4 Mar 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

8/10 Good

Carine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam on 4 Mar 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 Terrible

Rakim

Stayed 1 night in Feb 2024
Response from Sam on 26 Mar 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

6/10 Okay

Inga

Stayed 2 nights in Feb 2024
Response from Sam on 26 Feb 2024
Thank you very much for your feedback, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 Terrible

Ylianny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very bad in all aspects. The rooms were dirty and unkept. The rooms smelled like smoke (the sheets and the beds specifically). It was muggy which I am assuming there was some molding. The walls were paper thin and you could hear your neighbors conversation verbatim. The beds were so hard you could feel the bed springs inside. Very unpleasant environment. The pictures on Expedia are really false advertising and do not display how the rooms actually look. Conditions were so unbearable that i ended up checking out early and requesting a refund. Please find another hotel to stay in before considering this one.
Stayed 2 nights in Feb 2024
Response from Sam on 19 Feb 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

4/10 Poor

Adam

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room and furniture felt tired. The first room smelled very bad of smoke but they helpfully moved me to another room which smelled better. The staff was all very pleasant to deal with.
Stayed 2 nights in Feb 2024
Response from Sam on 19 Feb 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sam on 19 Feb 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 Terrible

erika

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sam on 3 Feb 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

10/10 Excellent

Reginald

Stayed 1 night in Jan 2024
Response from Sam on 3 Feb 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

4/10 Poor

LaKeisha, Wadesboro

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smells like heavy smoke, rooms need upkeep and remodeling.
Stayed 2 nights in Jan 2024
Response from Sam on 30 Jan 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

10/10 Excellent

Sharlanae

Stayed 1 night in Jan 2024
Response from Sam on 30 Jan 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

scharlane

Stayed 1 night in Jan 2024
Response from Sam on 30 Jan 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sam on 26 Jan 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager