Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Reviews of COMO Uma Canggu

5 out of 5
COMO Uma Canggu
Jalan Pantai Batu Mejan, Echo Beach, Canggu, Badung

Reviews

9.2

Wonderful

Rating 10 - Excellent. 137 out of 191 reviews" "
Rating 8 - Good. 40 out of 191 reviews" "
Rating 6 - Okay. 5 out of 191 reviews" "
Rating 4 - Poor. 6 out of 191 reviews" "
Rating 2 - Terrible. 3 out of 191 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and amenities
Stayed 4 nights in Apr 2024
Response from HGS on 25 Apr 2024
Dear Jessica,Trust your keeping well. Many thanks for your rating and for your encouraging words. We hope to welcome you back to COMO Uma Canggu in the future. Regards,HenryGeneral Manager

10/10 Excellent

Zeina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Apr 2024
Response from HGS on 15 Apr 2024
Dear Zeina,Thank you for sharing your experience with us and happy to read that you received excellent service. We do trust we can welcome you back in the near future.Best Regards,HenryGeneral Manager

10/10 Excellent

Ellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from HGS on 10 Apr 2024
Thank you Ellie for your rating and trust we can welcome you back to COMO Uma Canggu in the future. Regards,HenryGeneral Manager

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Canggu. Facilities and staff were excellent. Felt very welcomed, 5 stars. Would definitely stay again.
Stayed 4 nights in Mar 2024
Response from HGS on 1 Apr 2024
Dear Alexander,Thank you for sharing your recent experience and we are happy to read that our facilities and staff were excellent. We trust we can provide a return warm welcome in the future. Best Regards,HenryGeneral Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality hotel; brilliant service.
Stayed 2 nights in Mar 2024
Response from HGS on 8 Apr 2024
Dear Stephen,We appreciate your recent stay as well as your comments. Team are very motivated to read that you experienced brilliant service. We trust to welcome you back in the near future. Best Regards,HenryGeneral Manager

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside was the spa experience. The property itself is beautiful. The lagoon pool is large and relaxing. Highly recommend Glow cafe for fresh and delicious food.
Stayed 5 nights in Mar 2024
Response from HGS on 1 Apr 2024
Dear Angelina,Thank you for sharing your recent stay with us. We do appreciate your comments and our happy to read that our glow cafe was a highlight for you. Please do accept our apology for your spa experience in which I will get more details from our Wellness Manager. Our COMO Shambhala spa is well known of for its treatments and experiences so again will need to look at where we fell short so that we can improve on this. Nevertheless, we trust that we can welcome you back in the near future. Best Regards,HenryGeneral Manager

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at Como uma for our honeymoon and absolutely loved it. The staff were very friendly and attentive . The beach club was awesome to overlooking the surf beach. Easy walk to rent a board or take your own. Definitely coming back and will be recommending to all our friends and family who want to visit Canggu.
Response from Wayan Wiranti - Front Office Manager on 13 Mar 2024
Dear Sam, Greeting from COMO Uma Canggu, Thank you so much for taking the time to share such a kind and positive review with us about your stay here in our hotel. We are so glad to know that you had great experience. We look forward to seeing you back again for many years to come!

10/10 Excellent

Jason Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was great
Stayed 4 nights in Jan 2024
Response from Wayan Wiranti - Front Office Manager on 27 Feb 2024
Dear Jason Paul, Greeting from COMO Uma Canggu, Thank you so much for taking the time to share such a kind and positive ratting for us about your stay here in our hotel. We are so glad to know that you had great experience. We look forward to seeing you back again for many years to come! Sincerely,Wayan Wiranti Front Office Manager

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Wayan Wiranti - Front Office Manager on 27 Feb 2024
Dear Valerie,Greeting from COMO Uma Canggu, Thank you so much for taking the time to share such a kind and positive ratting for us about your stay here in our hotel. We are so glad to know that you had great experience. We look forward to seeing you back again for many years to come! Sincerely,Wayan Wiranti Front Office Manager

10/10 Excellent

Rebekah

Travelled with partner
Liked: Staff & service, amenities
Beautiful resort located in the heart of Canggu. With beach side views. Will definitely be staying here again.
Stayed 9 nights in Jan 2024
Response from Wayan Wiranti - Front Office Manager on 27 Feb 2024
Dear Rebekah, Greeting from COMO Uma Canggu, Thank you so much for taking the time to share such a kind and positive ratting for us about your stay here in our hotel. We are so glad to know that you had great experience. We look forward to seeing you back again for many years to come! Sincerely,Wayan Wiranti Front Office Manager

8/10 Good

Anthea

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Wayan Wiranti - Front Office Manager on 27 Feb 2024
Dear Anthea, Greeting from COMO Uma Canggu, Thank you so much for taking the time to share such a kind and positive ratting for us about your stay here in our hotel. We are so glad to know that you had great experience. We look forward to seeing you back again for many years to come! Sincerely,Wayan Wiranti Front Office Manager

8/10 Good

Chanika

Stayed 1 night in Jan 2024
Response from Wayan Wiranti - Front Office Manager on 27 Feb 2024
Dear Chanika, Greeting from COMO Uma Canggu, Thank you so much for taking the time to share such a kind and positive ratting for us about your stay here in our hotel. We are so glad to know that you had great experience. We look forward to seeing you back again for many years to come! Sincerely,Wayan Wiranti Front Office Manager

10/10 Excellent

Hope

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, staff friendly, super clean and good vibes all round.
Stayed 5 nights in Nov 2023
Response from wayan wiranti - Front Office Manager on 16 Nov 2023
Dear PaulGreetings from COMO Uma Canggu! Thank you so much for taking the time to share such a kind and positive review with us about your stay. We are so glad to know that your experience, our team member and cleanliness as well as the hotel vibe made such an amazing impact towards your stay. We look forward to seeing you back again for many years to come! Sincerely, Wayan WirantiFront Office Manager

10/10 Excellent

Sufen

Liked: Cleanliness, amenities, property conditions & facilities
Minimalist decor with great amenities - the como spa is a must and the beach club is really relaxing. However, it is the staff who make the difference as they readily anticipate your needs. A pleasure
Stayed 1 night in Oct 2023
Response from wayan wiranti - Front Office Manager on 16 Nov 2023
Dear Sufen, Greetings from COMO Uma Canggu! Thank you so much for taking the time to share such a kind and positive review with us about your stay. We are so glad to know that your experience, our team member and our beach club made such an amazing impact towards your stay. We look forward to seeing you back again for many years to come! Sincerely, Wayan WirantiFront Office Manager

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a stunning beach resort on the quieter end of Canguu, staff were incredible , rooms were beautiful , pools were lovely and the breakfast was amazing. Can it fault this hotel , they went above and beyond o make our stay very special. I would highly recommend, this is a true 5 star resort
Stayed 4 nights in Oct 2023
Response from wayan wiranti - Front Office Manager on 13 Oct 2023
Dear Tania, Greetings from COMO Uma Canggu! Thank you so much for taking the time to share such a kind and positive review with us about your stay in our hotel. We are so glad to know that your experience, our facilities and the service made such an amazing impact towards your stay. We look forward to seeing you back again for many years to come! Sincerely, Wayan WirantiFront Office Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from wayan wiranti - Front Office Manager on 13 Oct 2023
Dear James, Greetings from COMO Uma Canggu! Thank you so much for taking the time to share such a great score with us about your stay in our hotel. We are so glad to learned from the score that you satisfied with your stay . We look forward to seeing you back again for many years to come! Sincerely, Wayan WirantiFront Office Manager

10/10 Excellent

Alastair

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful facility
Stayed 1 night in Oct 2023
Response from wayan wiranti - Front Office Manager on 13 Oct 2023
Dear Alastair, Greetings from COMO Uma Canggu! Thank you so much for taking the time to share such a kind and positive review with us about your stay here in our hotel. We are so glad to know that your experience, our location and facilities made such an amazing impact towards your stay. We look forward to seeing you back again for many years to come! Sincerely, Wayan WirantiFront Office Manager

10/10 Excellent

Wassem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breathtaking property, I would say it may be the best property in all of Bali.
Stayed 2 nights in Oct 2023
Response from wayan wiranti - Front Office Manager on 13 Oct 2023
Dear Wassem, Greetings from COMO Uma Canggu! Thank you so much for taking the time to share such a kind and positive review with us about your stay in our hotel. We are so glad to know that your experience, our property made such an amazing impact towards your stay. We look forward to seeing you back again for many years to come! Sincerely, Wayan WirantiFront Office Manager

10/10 Excellent

Juliaty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a one bed room unit for a week, it was so spacious and accommodating to my Business pleasure trip in Canggu Bali. The staffs are so friendly and helpful. It’s really worth the money that we spent for this resort.
Stayed 3 nights in Aug 2023
Response from wayan wiranti - Front Office Manager on 6 Oct 2023
Dear Ms. Juliaty, Greeting from COMO Uma Canggu, First of all we would like to thank for your consideration to choose COMO Uma Canggu as one of your accommodation during in Bali. We are happy to hear that you are satisfied to the room as well as the service from our staff. We really hope to serve you again in the near future.Best Regards, Wayan WirantiFront Office Manager

10/10 Excellent

LIJUN VERONICA

Liked: Cleanliness, staff & service, amenities
Widi was super helpful and friendly from check in till helping me during my stay till checking out. I got Upgraded with my Expedia status to a 1 bedroom residence which was v lovely and the complimentary 1 hour massage was fantastic. My friends stayed in the 2 bedroom with private pool. The finishing were abit tacky and less appealing with a very short morning sun on their private pool area, the rest of the day it was just too cold to take a swim there. One other thing was their corridors were a pretty dark at night.. might be better with a little more illumination please.
Stayed 2 nights in Sep 2023
Response from wayan wiranti - Front Office Manager on 15 Sept 2023
Dear Lijun Veronica, Greetings from COMO Uma Canggu! Thank you so much for taking the time to share such a kind and positive review with us about your stay here in our hotel. We are so glad to know that your experience, our team member and the room made such an amazing impact towards your stay. Thank you for your compliment to Widi and i have share your comment to him. We look forward to seeing you back again for many years to come! Sincerely, Wayan WirantiFront Office Manager

10/10 Excellent

Emma

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from wayan wiranti - Front Office Manager on 4 Sept 2023
Dear Emma, Greetings from COMO Uma Canggu! Thank you so much for taking the time to share such a kind and positive ratting with us about your stay. We are so glad to know that your experience, our team member and breakfast made such an amazing impact towards your stay. We look forward to seeing you back again for many years to come! Sincerely, Wayan WirantiFront Office Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from wayan wiranti - Front Office Manager on 4 Sept 2023
Dear JamesGreetings from COMO Uma Canggu! Thank you so much for taking the time to share such a kind and positive ratting with us about your stay. We are so glad to know that your experience, our team member and breakfast made such an amazing impact towards your stay. We look forward to seeing you back again for many years to come! Sincerely, Wayan WirantiFront Office Manager

10/10 Excellent

Benjamin Luke Justice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the noise from the gym at 6 in the morning
Stayed 4 nights in Aug 2023
Response from wayan wiranti - Front Office Manager on 21 Aug 2023
Dear Mr. Benjamin, Greetings from COMO Uma Canggu! Thank you so much for taking the time to share such a kind and excellent ratting for us about your stay here in our hotel. Please accept our apology in regard with the gym noise that you heard in the morning, we have been shared your concern to our wellness team for future improvement. We look forward to seeing you back again for many years to come! Sincerely, Wayan WirantiFront Office Manager

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from wayan wiranti - Front Office Manager on 7 Aug 2023
Dear Simone, Greetings form COMO Uma Canggu, Thank you so much for taking the time to share such a kind and positive ratting with us about your stay. We are so glad to know that your experience was great which reflected from the score you gave to us. We look forward to seeing you back again for many years to come! Sincerely, Wayan WirantiFront Office Manager

10/10 Excellent

Peter

Stayed 3 nights in Jun 2023
Response from wayan wiranti - Front Office Manager on 7 Aug 2023
Dear Peter, Greetings from COMO Uma Canggu, Thank you so much for taking the time to share such a kind and positive review with us about your stay. We are so glad to know that you had a great experience with us. We look forward to seeing you back again for many years to come! Sincerely, Wayan WirantiFront Office Manager

10/10 Excellent

Rasmus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Wiranti - Front Office Manager on 7 Jul 2023
Dear Ramus, Greetings from COMO Uma Canggu! Thank you so much for taking the time to share such a kind and positive review with us about your stay. We are so glad to know that your experience, our team member and breakfast made such an amazing impact towards your stay. We look forward to seeing you back again for many years to come! Sincerely, Wayan WirantiFront Office Manager

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but needs some touches
Lovely place, great rooms and good food/service just sadly over run with children. There should be an adults only area if you want to try and describe the pool at beach as a beach club.
Stayed 4 nights in Jun 2023
Response from Wiranti - Front Office Manager on 7 Jul 2023
Dear Derek, Thank you very much for your recent visit and for taken the time to share your experience. We’re especially delighted you enjoyed room, food and the service, event the weather not really good during your visit. So thank you very much for taking the time to share. We hope that we will have the opportunity of welcoming you back to our resort in the future.Best Regards, Wayan WirantiFront Office Manager

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were marvelous right from check in to check out. They were extremely accommodating to our needs and went above and beyond to ensure our comfort. Am looking forward to my next visit to Como Canggu!
Stayed 2 nights in Jun 2023
Response from wayan wiranti - Front Office Manager on 15 Jun 2023
Dear Nicole, Thank you so much for taking the time to share such a kind and positive review with us about your stay here in our hotel. We are so glad to know that you had a great experience, from arrival until check out . We look forward to seeing you back again for many years to come! Best Regards, Wayan WirantiFront Office Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from wayan wiranti - Front Office Manager on 10 Jun 2023
Dear Sir/Madam, Greetings from COMO Uma Canggu! Thank you so much for taking the time to share such a kind and positive review with us about your stay in our hotel. We look forward to seeing you back again for many years to come! Front Office Manager

8/10 Good

Melissa

Stayed 4 nights in May 2023
Response from wayan wiranti - Front Office Manager on 10 Jun 2023
Dear Melissa, Greetings from COMO Uma Canggu! Thank you so much for taking the time to share such a kind and positive review and rating with us about your stay in our hotel. We look forward to seeing you back again for many years to come! Sincerely, Wayan WirantiFront Office Manager

10/10 Excellent

KR

Stayed 1 night in May 2023
Response from Wiranti - Front Office Manager on 4 Jun 2023
Dear Kr, Greetings from COMO Uma Canggu! Thank you so much for taking the time to share such a kind and positive review with us about your stay here in our hotel. We look forward to seeing you back again for many years to come! Sincerely, Wayan WirantiFront Office Manager

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Wiranti - Assistant Front Office Manager on 15 May 2023
Dear Tom, Greetings from COMO Uma Canggu, Thank you so much for taking the time to share such a kind and positive review with us about your stay here in our hotel. We look forward to seeing you back again for many years to come! Sincerely, Wayan WirantiAssistant Front Office Manager

10/10 Excellent

Heather

Stayed 1 night in Apr 2023
Response from HGS on 4 Apr 2023
Hi Heather,Greetings from COMO Uma Canggu. Thank you for your kind rating of your overall stay. We do trust we can welcome you back in the near future.Be Well,HenryGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute luxury and VIP treatment
We loved staying at the Como Uma Canggu. The staff were exceptional and so accommodating with me as I was on crutches for the entire trip! No task was too great and we were driven from room > pool > reception at our request. We were greeted by our names and met with a smile and service wherever we went. We booked two nights at the start of our trip and ended up booking our last night in Bali back at the Como because of the great experience we had. Rooms were super comfortable and the vibe of the hotel was awesome.
Stayed 1 night in Mar 2023
Response from HGS on 14 Mar 2023
Dear David,Happy to read that you all enjoyed your COMO Uma Canggu stay and that our team members were accomodating as you recovered from your leg condition. Also great to read that you all returned to us and experienced the same attentive service. Our property is located in the most popular destination in Bali and we do have a playful vibe that is suitable for all types of guest. We wish you a speedy recovery and trust we can welcome you all back in the future. Best Regards,HGS

10/10 Excellent

Kwok Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Response from wayan wiranti - Front Office Manager on 16 Nov 2023
Dear Kwok WeiGreetings from COMO Uma Canggu! Thank you so much for taking the time to share such a kind and positive review with us about your stay. We are so glad to know that your experience, our accommodation made such an amazing impact towards your stay. We look forward to seeing you back again for many years to come! Sincerely, Wayan WirantiFront Office Manager

10/10 Excellent

Lois

Response from Wiranti - Assistant Front Office Manager on 11 Mar 2023
Dear Lois, Warmest greeting from COMO Uma CangguThank you so much for taking the time to share such a kind and positive review with us about your stay here in our hotel. We are so glad to know that you had a great time with us. We look forward to seeing you back again for many years to come!

10/10 Excellent

Junkai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very stylish hotel
Response from HGS on 21 Dec 2022
Dear Junkai,Season's greetings from COMO Uma Canggu. Thank you for your recent stay and for your review. We trust we can welcome you to Canggu in the future. Happy Holidays,Henry ScottGeneral Manager

10/10 Excellent

Narelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort. Amazing facilities, amazing staff. Will be back for sure!
Stayed 8 nights in Oct 2022
Response from HGS on 19 Dec 2022
Dear Narelle,Season's greetings from COMO Uma Canggu. Thank you for your kind words of encouragement as they will bring smiles and motivation to the team. Looking forward to your return. Regards,Henry ScottGeneral Manager

4/10 Poor

Jonathan

Travelled with family
Liked: Amenities
Como UMA definitely didn't feel like a 5 star hotel. The cleanliness and service (or lack thereof) left us feeling like we wished we'd booked elsewhere, with the service from one front desk member in particular rude and unhelpful. To start, we arrived at 2.45pm for a 2pm checkin. The room wasn't ready and we had to wait in the lobby until it was ready at 3pm. While being taken to the room, the front desk person who showed us to our room spent the entire time telling us about how we'd been upgraded, while neglecting to mention where the pool, breakfast, beach club, gym, etc., were. Upon walking into the room, we could see the upgraded room overlooked a construction site and rubbish-strewn river next door. The room wasn't soundproof from outdoors, which was annoying given there is a beach club on the property. The room hadn't been cleaned properly, with used tea bags in the kitchen, and marks on the tiled floor suggesting it hadn't been mopped. The shower smelt awful, and one of the taps was leaking. At some point during our stay, a rodent nibbed through the packaging of the mini bar snacks on the kitchen bench. We tried to book into the complimentary yoga class, however there is only one per day with a maximum of 8 people. Not sure how they thought that was going to work for a hotel. Service at breakfast was ok. The only highlight was the spa therapist (Ayu) who was amazing. We clearly would not stay here again.
Stayed 2 nights in Sep 2022
Response from HGS on 19 Dec 2022
Dear Johnathan,Thank you for your patience and for taking the time in providing your constructive comments all of which assist us to advance as we grow.I would like to also express on behalf of the entire COMO Uma Canggu family, our most sincere apology for the shortcomings you encountered during your stay. Your disappointment and dissatisfaction is fully understandable and this is certainly not the lasting memories we wish our guests to remember us by. We have reviewed with our leadership team and made adjustments. If there’s a possibility of you returning to Canggu, it would be our greatest ambition to regain your confidence and provide an improved experience.Best Regards,Henry ScottGeneral Manager

6/10 Okay

Min Hoi

Travelled with family and small children
Stayed in penthouse but felt it’s not worth the price due to the functionality of the room. One of the room doors can see-through. As well as toilets. Towels and bath robe are stained too. Doesn’t feel well maintained.
Stayed 3 nights in Oct 2022
Response from HGS on 19 Dec 2022
Dear Min Hoi,A warm greeting from COMO Uma Canggu. Thank you for bringing this up to our attention and please be assured that corrective actions have been taken to rectify these shortfalls. I am happy to share that we have since added an additional privacy layer to the sliding doors that prevent see-through. I have also shared with our housekeeping team your observations of our towels and bathrobes as these should have never made it to your room. Please accept our apology for our shortcomings and do hope to regain your trust to visit us again in the near future. Best Regards,Henry ScottGeneral Manager

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most amazing hotel! Great location, beautiful rooms, friendly staff! We were in Bali for our honeymoon and they really made us feel special. Couldn’t say enough great things, highly recommend to anyone and we can’t wait to come back!
Stayed 2 nights in Sep 2022
Response from HGS on 9 Oct 2022
Dear Amanda,Happy to hear that you enjoyed your stay with us and congratulations on your recent wedding. Bali is a magical destination and perfect for a honeymoon. Appreciate your comments and rating. Wish you both a wonderful journey ahead and hope to welcome you back to Canggu.Best,HGS

10/10 Excellent

PEter

Stayed 2 nights in Aug 2022
Response from HGS on 5 Sept 2022
Dear Peter,Greetings from the Island of the Gods - Bali. Thank you once again for staying with us here at The COMO Uma Canggu Bali. It was a pleasure to welcome you during your vacation in Bali. We trust you to have had pleasant travels following your stay with us and greatly appreciate your rating of 10 out of 10.We truly hope to have the pleasure to welcome you back to the shores of Canggu.Regards,HGS

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. Healthy food and never wanted to leave
Stayed 3 nights in Aug 2022
Response from HGS on 26 Aug 2022
Dear Barbara,Thank you for choosing COMO Uma Canggu! On a more personal note, thank you for your rating and comments as it lifted the teams spirit. We sincerely wish that you are always happy, safe and healthy!

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very bad service with attitude.
Stayed 2 nights in Aug 2022
Response from HGS on 9 Aug 2022
Dear Sir/Madame, From your rating, we did not perform well during your visit. My sincere apology as it is not our intent for our team to deliver bad service and especially with attitude. We are very appreciative of each guest and honored to serve each one. Should you wish to share in more detail how we can better serve, please reach out to the hotel direct. Best, HGS

10/10 Excellent

Isabella

Stayed 2 nights in Jul 2022
Response from Wiranti on 21 Dec 2022
Dear Isabella, Thank you for choosing COMO Uma Canggu as one of your accommodation during in Bali. we would like to thank for your rating, we believe your great ratting will lifted up our team spirit. We wish that you are always happy, stay safe! Regards, Wayan WirantiAssistant Front Office Manager

2/10 Terrible

Parleerat

Stayed 1 night in Jul 2022
Response from HGS on 9 Aug 2022
Dear Parleerat, Thank you for your patience in our response. From your rating, we failed to deliver a positive COMO Experience; for this I am truly sorry. Should you wish to share your experience, kindly contact the hotel as we would like to understand how we can be better. Regards, HGS

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022
Response from HGS on 24 May 2022
Dear Jordan, Thank you for the score of 5/5, we trust this reflects your satisfaction with your stay with us and the service that was experienced. Best, HGS

8/10 Good

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 7 nights in Apr 2022

10/10 Excellent

leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible resort to stay at. The best of the best in the area. Incredible food. Service spa and gift shop. Was only isssaponted there were not daily fitness classes and they could not arrange my surfing.
Stayed 1 night in Mar 2022
Response from HGS on 23 Mar 2022
Dear Leanne, Once again we appreciate your encouraging review and happy to share that our instructors should arrive into Bali soon and our activities program will be more extensive moving forward. We are also proud of our culinary program that offers signature COMO Shambhala dishes as well as global and local cuisine. Be well, HGS