Reception

Reviews of Mercure Canberra

3.5 out of 5
Mercure Canberra
39 Limestone Avenue, Braddon, ACT

Reviews

7.8

Good

Rating 10 - Excellent. 310 out of 1003 reviews" "
Rating 8 - Good. 400 out of 1003 reviews" "
Rating 6 - Okay. 189 out of 1003 reviews" "
Rating 4 - Poor. 75 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Quiet location
Stayed 1 night in Mar 2024

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value and still close to the city, free secure parking and generous sized rooms.
Stayed 1 night in Mar 2024
Response from Lukas Wilfling on 6 Mar 2024
Dear Jason,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lukas Wilfling on 29 Feb 2024
Dear Gregory,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

4/10 Poor

Shigenobu

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was a terrible night and could not sleep well as we had to evacuate two times around 4 am and 4:30 am for the false fire alarms. Staffs should explain why it happened and apologise about false alarms before we ask about it.
Stayed 1 night in Feb 2024
Response from Lukas Wilfling on 21 Feb 2024
Dear Shigenobu,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Magar

Disliked: Property conditions & facilities
The bathroom supplies were not checked
Stayed 3 nights in Jan 2024
Response from Lukas Wilfling on 30 Jan 2024
Dear Magar,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please also allow me to extend my sincere apologies about the bathroom amenities and please rest assured that I will share this with our Housekeeping Team the ensure we regularly check these.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Ting

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Lukas Wilfling on 16 Jan 2024
Dear Ting,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice place to stay
Stayed 1 night in Dec 2023
Response from Lukas Wilfling on 16 Jan 2024
Dear Ting,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Staff lovely, room clean, sofa bed needs to be replaced unserviceable. Property clean and functional but needs a spruce up including paint and new carpets/decor etc.
Stayed 1 night in Dec 2023
Response from Lukas Wilfling on 16 Jan 2024
Dear Kelly,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, in particular when it includes our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

6/10 Okay

Lydia

Stayed 1 night in Dec 2023
Response from Lukas Wilfling on 21 Jan 2024
Dear Lydia,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lukas Wilfling on 16 Jan 2024
Dear Jan,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

6/10 Okay

Simon

Liked: Staff & service
Property smelled musty and the carpets looked old, faded and stained.
Stayed 1 night in Dec 2023
Response from Lukas Wilfling on 16 Jan 2024
Dear Simon,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Lukas Wilfling on 16 Jan 2024
Dear Mark,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

John, Collaroy

Business traveller
Liked: Cleanliness
Good location
Stayed 1 night in Dec 2023
Response from Lukas Wilfling on 18 Dec 2023
Dear John,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

David

Stayed 2 nights in Nov 2023
Response from Lukas Wilfling on 7 Dec 2023
Dear David,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Nov 2023
Response from Lukas Wilfling on 22 Nov 2023
Dear Craig,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Aya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lukas Wilfling on 8 Nov 2023
Dear Aya,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 1 night in Oct 2023
Response from Lukas Wilfling on 1 Nov 2023
Dear Edward,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

David

Travelled with partner
Liked: Amenities
Very good location in a charming building. Lovely garden area and safe and easy parking. Short walk to the main shopping and eating area. Would happily stay here again.
Stayed 2 nights in Oct 2023
Response from Lukas Wilfling on 30 Oct 2023
Dear David,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular our gardeners. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

6/10 Okay

Alana

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Poor EV charger option
I'd recommend getting an EV charger supplier that doesn't require payment on top of the hotel bill. A very slow charger is not worth it and having a fast charger would make you more of a destination and generate more business over time.
Stayed 2 nights in Oct 2023
Response from Lukas Wilfling on 18 Oct 2023
Dear Alana,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
Large airy room. Old world ambience and charm. Needs some repainting. Fitness room small minimal equipment. Very well situated.
Stayed 5 nights in Oct 2023
Response from Lukas Wilfling on 15 Oct 2023
Dear David,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I'm pleased to advise that we have started painting our hallways along with the guest room doors.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

6/10 Okay

Rhonda

Travelled with partner
Disliked: Cleanliness
Was not really impressed
Stayed 3 nights in Oct 2023
Response from Lukas Wilfling on 15 Oct 2023
Dear Rhonda,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice courtyard. Only issue for me is that there are lots of steps
Stayed 1 night in Oct 2023
Response from Lukas Wilfling on 15 Oct 2023
Dear Elizabeth,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This delightful old building has been updated with new ensuite bathroom. Very comfortable and nice and close to city centre.
Stayed 1 night in Sep 2023
Response from Lukas Wilfling on 3 Oct 2023
Dear Mary,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

6/10 Okay

kanan

Stayed 1 night in Sep 2023
Response from Lukas Wilfling on 18 Oct 2023
Dear kanan,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Carmel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient near War Memorial and easy walk into city.
Stayed 3 nights in Sep 2023
Response from Lukas Wilfling on 25 Sept 2023
Dear Carmel,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

2/10 Terrible

Mina

Disliked: Cleanliness, staff & service, property conditions & facilities
Smells old, staff not friendly
Stayed 1 night in Aug 2023
Response from Reception on 4 Sept 2023
Good Morning Mina,Thank you for your feedback. Could we give you a call-in regard to your stay and feedback?Looking forward to hearing back from you.Kind Regards,Rosa

4/10 Poor

Paul

Stayed 1 night in Aug 2023
Response from Lukas Wilfling on 25 Sept 2023
Dear Paul,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager

6/10 Okay

GLENN

Stayed 2 nights in Aug 2023
Response from Lukas Wilfling on 31 Aug 2023
Dear Glenn,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always like staying here, close to shops and eateries, quiet, large room and bed, good breakfast
Stayed 2 nights in Aug 2023
Response from Lukas Wilfling on 21 Aug 2023
Dear Jane,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world charm, friendly & efficient staff. Secure car park much appreciated. Great location. Our room, the deluxe loft was great if you don't mind stairs. All in all, an enjoyable couple of days.
Stayed 2 nights in Aug 2023
Response from Lukas Wilfling on 21 Aug 2023
Dear Jillian,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, especially when it includes our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Lukas Wilfling on 16 Aug 2023
Dear Robert,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Caroline

Travelled with group
Liked: Cleanliness, staff & service
I enjoyed my stay, I upgraded to a courtyard room and loved it. Mini bar and movie purchases way too expensive. The staff were great. On site Restaurant not available so ate in Bistro..pub like atmosphere, bit noisy but food was great.
Stayed 1 night in Jul 2023
Response from Lukas Wilfling on 18 Jul 2023
Dear Caroline,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, especially when it includes our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Rooms were big and nice and clean, great bathrooms. Liked the high ceilings. Overall hotel was missing a warm and inviting environment. Dining facilities were average.
Stayed 1 night in Jul 2023
Response from Lukas Wilfling on 18 Jul 2023
Dear Mark,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please also allow me to extend my sincere apologies in regard to your dining experience and please rest assured that I will share this feedback with our Food & Beverage Manager and our Executive Chef.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Nikki

Stayed 1 night in Jul 2023
Response from Lukas Wilfling on 1 Aug 2023
Dear Nikki,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff and clean and quiet room.
Stayed 1 night in Jul 2023
Response from Lukas Wilfling on 14 Jul 2023
Dear John,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, especially when it includes our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Paivi

Stayed 2 nights in Jun 2023
Response from Lukas Wilfling on 25 Jun 2023
Dear Paivi,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities
A nice old hotel, with a bit of quality.
Stayed 4 nights in Jun 2023
Response from Lukas Wilfling on 25 Jun 2023
Dear FRANK,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A unique and beautiful property with coziness and comfort and wonderful staff , management, cleaning staff and reception staff.
Stayed 2 nights in Jun 2023
Response from Lukas Wilfling on 21 Jun 2023
Dear Helen,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, in particular when it is directed at our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Sharon

Stayed 4 nights in Jun 2023
Response from Lukas Wilfling on 18 Jun 2023
Dear Sharon,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

6/10 Okay

Trudy

Liked: Staff & service
Disliked: Property conditions & facilities
I was disappointed initially and had to change rooms due to mouldy curtains, issues with the toilet and noise. They upgraded me for free and the room I was moved to was much better. Is a great location but personally wouldn’t stay there again.
Stayed 3 nights in Jun 2023
Response from Lukas Wilfling on 12 Jun 2023
Dear Trudy,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I'm working with our Housekeeping team on your feedback and that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

ALAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Delightful place to stay. We’ll be back!
Response from Lukas Wilfling on 12 Jun 2023
Dear ALAN,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

6/10 Okay

Tracy

Disliked: Cleanliness, staff & service
The receptionist was rude and difficult to understand. And housekeeping was not great either. Room service arrived cold and again server rude.
Stayed 2 nights in May 2023
Response from Lukas Wilfling on 30 May 2023
Dear Tracy,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will share your feedback with the relevant department heads and that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Stephen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Very friendly and helpful staff but have to pay ofr parking g
Stayed 3 nights in May 2023
Response from Lukas Wilfling on 30 May 2023
Dear Stephen,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, in particular when it includes our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Lukas Wilfling on 30 May 2023
Dear Patricia,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Warm and charming building, although we paid for a room only the add ons like breakfast and parking make you think we could have been offered a deal especially when we checked out i was asked to pay 98 cents because i was under charged when i checked in, very odd experience.
Stayed 2 nights in May 2023
Response from Lukas Wilfling on 30 May 2023
Dear Frank,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Lukas Wilfling on 22 May 2023
Dear James,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Stuart

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Lukas Wilfling on 10 May 2023
Dear Stuart,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice heritage hotel. Different experience from others
Stayed 6 nights in Apr 2023
Response from Lukas on 24 Apr 2023
Dear Wei,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Lukas Wilfling on 13 Apr 2023
Dear Andrew,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

6/10 Okay

Bill

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The accommodation was ok to good. hallways were very narrow, fire doors even narrower could barely fit a trolly through, But worst of all the toilet paper was so thin, I wouldn't even call it 1 ply. it was that bad. You would think for the almost AU$300 we paid for the night's accommodation they would have at least had better than convict toilet paper. Enough said.
Stayed 1 night in Apr 2023
Response from Lukas Wilfling on 13 Apr 2023
Dear Bill,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager