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Very friendly and caring check-in experience. While some aspects of the room were tired, it was perfectly clean, comfortable and quiet.
Susan
Stayed 1 night in May 2024
Response from Mellisa on 16 May 2024
Dear Susan, On behalf of the entire hotel team, I want to thank you for sharing about yours experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
2/10 Terrible
Trae
Travelled with family
29 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
I booked a 2 bed balcony suite. Drove for 6 hours to be told they didnt exist! I didnt get a drop in rate for the room. They charged me full price for a worse room. No explanation ..
Trae
Stayed 1 night in Apr 2024
Response from Mellisa on 29 Apr 2024
Dear Trae, Thank you for choosing to stay at the Four Points by Sheraton Hotel & Suites Calgary West and providing your honest feedback on the Guest Satisfaction Survey.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your survey with all hotel department managers in an effort to not only meet, but exceed expectations for future stays.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Calgary.
Dear Derek, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Great staff. The living room of the suites are dark with no windows.
Cathy
Stayed 1 night in Mar 2024
Response from Mellisa on 24 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Our first room had issues. When we messaged the GM, they quickly offered to re-room us and this room was much better. The hotel was in a convenient location and worked well for our needs.
Edward
Stayed 4 nights in Mar 2024
Response from Mellisa on 24 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Good access to Hiway 16. Can get an early start in the morning.
Ronald
Stayed 1 night in Apr 2024
Response from Mellisa on 3 Apr 2024
Dear Ronald, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soo
Dear Donna, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soo
Beautiful hotel and perfect location. Parking right at the hotel and very friendly staff.
Rebecca
Stayed 1 night in Mar 2024
Response from Mellisa on 3 Apr 2024
Dear Rebecca, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon
Not a bad looking hotel with some nice amenities. The only old looking thing is the carpet in the room. But everything was nice and clean. Would recommend.
Rebecca
Stayed 1 night in Mar 2024
Response from Mellisa on 3 Apr 2024
Dear Rebecca, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon
6/10 Okay
Dennis
28 Feb 2024
NA
Dennis
Stayed 2 nights in Feb 2024
Response from Mellisa on 3 Apr 2024
Dear Dennis, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon
Dear Trysta, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon
Great accommodations for my one night stay in the area. The queen 1 bedroom suite was perfect.
Brian
Stayed 1 night in Feb 2024
Response from Mellisa on 3 Apr 2024
Dear Brian, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon
All the staff were incredibly friendly. The pool was nice had great seating. The location was accessible, but not very walkable.
Jessica
Stayed 1 night in Jan 2024
Response from Mellisa on 3 Apr 2024
Dear Jessica, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon
10/10 Excellent
Richard
5 Feb 2024
Richard
Stayed 1 night in Feb 2024
Response from Mellisa on 3 Apr 2024
Dear Richard, On behalf of the entire hotel team, I want to thank you for sharing about your experiences with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon
Friendly and pleasant staff at the front desk and in the restaurant.
Verified traveller
Stayed 4 nights in Jan 2024
Response from Mellisa on 26 Jan 2024
Dear Anonymous, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Very convenient location, very warm and attentive service, great facilities.
Si
Stayed 5 nights in Jan 2024
Response from Mellisa on 15 Jan 2024
Dear Si, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Hot tub jets not working. Apparently it's an on going issue. Asked why this wasn't indicated on their website. I was met with only an apology.
Also teenagers running around banging on doors until 3am.
Ian
Stayed 1 night in Jan 2024
Response from Mellisa on 15 Jan 2024
Dear Ian, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the general manager.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Dear Tracy,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Derek, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Kerri, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Property was fine but no notice that restaurants etc were closed
Glen
Stayed 2 nights in Dec 2023
Response from Mellisa on 31 Dec 2023
Dear Glen, I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. This has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
2/10 Terrible
Faye, whitecourt
30 Dec 2023
Faye
Stayed 1 night in Dec 2023
Response from Mellisa on 26 Jan 2024
Dear Faye, Thank you for taking the time to share your thoughts regarding this issue.. I appreciate you bringing it to our attention. I will share your message with all leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
6/10 Okay
Denis
Travelled with family
26 Dec 2023
Liked: Cleanliness, staff & service
Denis
Stayed 1 night in Dec 2023
Response from Mellisa on 29 Dec 2023
Dear Denis, Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your survey with all hotel department managers in an effort to not only meet, but exceed expectations for future stays.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Calgary.
Dear Matthew,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Huiting, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 Good
Jayson
Travelled with family and small children
21 Dec 2023
Liked: Cleanliness, staff & service
Jayson
Stayed 1 night in Dec 2023
Response from Mellisa on 21 Dec 2023
Dear Jayson, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Clare,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Tracy. On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Jesse,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Krystal, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Loretta
30 Nov 2023
Loretta
Stayed 1 night in Nov 2023
Response from Mellisa on 20 Dec 2023
Dear Loretta, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
4/10 Poor
Daniel
28 Nov 2023
Disliked: Cleanliness
Room never got clean once and i was there for 3 night, not impressed
Daniel
Stayed 3 nights in Nov 2023
Response from Mellisa on 15 Dec 2023
Dear Daniel, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the general manager.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
10/10 Excellent
Thomas
27 Nov 2023
Thomas
Stayed 1 night in Nov 2023
Response from Mellisa on 15 Dec 2023
Dear Thomas, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Paulette, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Great check in, got upgraded to a suite from the friendly front desk!
sarah
Stayed 1 night in Nov 2023
Response from Mellisa on 28 Nov 2023
Dear Sarah, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Claire
23 Nov 2023
Claire
Stayed 1 night in Nov 2023
Response from Mellisa on 15 Dec 2023
Dear Claire, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Colton, Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your survey with all hotel department managers in an effort to not only meet, but exceed expectations for future stays.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Calgary.
Room was clean, staff was great and breakfast was better than most hotel breakfasts buffets. Would come back.
Catherine
Stayed 2 nights in Oct 2023
Response from Mellisa on 23 Oct 2023
Dear Catherine, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Debra, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Bradley, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Stella, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon
2/10 Terrible
Ricardo
15 Oct 2023
Liked: Cleanliness
Disliked: Staff & service
Ricardo
Stayed 1 night in Oct 2023
Response from Mellisa on 16 Oct 2023
Dear Ricardo, Thank you for taking the time to let us know about your experience while staying with us. Your experience of the room is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
6/10 Okay
Thomas
11 Oct 2023
Liked: Cleanliness, staff & service
Thomas
Stayed 1 night in Oct 2023
Response from Mellisa on 13 Oct 2023
Dear Thomas, Thank you for choosing to stay at the Four Points by Sheraton Hotel & Suites Calgary West and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your survey with all hotel department managers in an effort to not only meet, but exceed expectations for future stays. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Calgary.
Very nice affordable hotel. Nice clean rooms, very comfortable bed and pillows. Very good pool, hot tub and fitness centre. Staff were friendly, helpful and professional. This was my second time staying here. Highly recommend.
Connie
Stayed 2 nights in Oct 2023
Response from Mellisa on 12 Oct 2023
Dear Connie, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 Good
Hartaj
11 Oct 2023
Hartaj
Stayed 1 night in Oct 2023
Response from Mellisa on 28 Nov 2023
Dear Hartaj, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
4/10 Poor
Jordan
9 Oct 2023
Jordan
Stayed 1 night in Oct 2023
Response from Mellisa on 28 Nov 2023
Dear Jordan, Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your survey with all hotel department managers in an effort to not only meet, but exceed expectations for future stays.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Calgary.