Lobby

Reviews of Best Western Premier Calgary Plaza Hotel & Conference Centre

3.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 618 out of 1015 reviews" "
Rating 8 - Good. 271 out of 1015 reviews" "
Rating 6 - Okay. 74 out of 1015 reviews" "
Rating 4 - Poor. 30 out of 1015 reviews" "
Rating 2 - Terrible. 22 out of 1015 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, room was lovely. Good options for vegetarians. Will come again..
Stayed 1 night in May 2024

8/10 Good

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Jhoan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel did not care about the benefits that I have as a gold member, and they tried to charge me for the late check out.
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 4 May 2024
As per the terms of the program, any requests for late check out are subject to availability. There was no availability to honour your request due to the room demand on the day you were checking out. We are sorry to see you feel that our team did not care and we hope you will choose to return to our hotel in the future.

10/10 Excellent

Su

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just off hwy 1, easy to find
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 4 May 2024
We appreciate the 5-star rating and we hope to see you again soon.

8/10 Good

Genevieve Mae

Travelled with group
Liked: Amenities
I didn’t care for wheel chair shower.
Stayed 4 nights in Feb 2024
Response from The Premier Calgary Plaza Team on 3 May 2024
We are sorry to hear you not did care for the shower and we hope you will come back and see us again soon.

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern looking hotel. The room have comfortable beds, and the amenities in the rooms were well thought out. The staff are very friendly and courteous.
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 3 May 2024
We appreciate your kind words and look forward to sharing your compliments with our team. We hope to see you again soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 3 May 2024
Thank you for the 5-star rating and we hope you will visit us again soon.

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 4 May 2024
We appreciate the 5 out of 5 and we hope to see you again soon.

10/10 Excellent

Alexandre

It’s a perfect hotel Clean, good beds, good food , excellent staff , good energy , I love it here
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 3 May 2024
We are glad to hear you had the perfect stay! We appreciate your compliments and we hope you will visit us again soon.

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 2 nights in Apr 2024
Response from The Premier Calgary Plaza Team on 30 Apr 2024
Thank you for you kind words and we look forward to sharing your compliments with our team. We hope to see you again soon.

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property. Friendly staff
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 30 Apr 2024
We are delighted to see you had an enjoyable stay and we hope you will visit us again soon.

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was upgraded and the room was beautiful. Definitely will be back
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 28 Apr 2024
We are delighted to hear you will definitely be back to our hotel and for the 5-star review. We look forward to your next visit.

6/10 Okay

April

Travelled with family
Liked: Cleanliness
Busy area of the city. We used google maps as the address took us to the back entrance (unlabelled) through a series of parking lots that had me concerned we were in the wrong place. The concierge on check in gave minimal information- not much of a customer service person. Explained nothing about checkout. Unit was compact and adequate for pre-departure stay before flying.
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 26 Apr 2024
Thank you for your review. Our hotel does own the parking lot that surrounds our building and there is a sign above the entrance doors that signifies the entry to the lobby. We are sorry you were disappointed with your experience at check in and we will review your comments with our team.

10/10 Excellent

ros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop on our way to canmore
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 25 Apr 2024
We are delighted to see everything was great and we hope you will join us again on your next trip through Calgary.

6/10 Okay

Jacqueline

Travelled with group
Suffering a bit for restaurant staff and maintenance it seems. Pool area needs cleaned, is not checked regularly, shower in womens change room was broken. Have stayed here before , seems to have declined a bit. Several breweries and a cider place within walking distance is a nice bonus.
Stayed 2 nights in Apr 2024
Response from The Premier Calgary Plaza Team on 23 Apr 2024
We are sorry to see that you had experienced some issue that are not in keeping with the standard of service we pride ourselves on providing. We will review your comments with our team, and we appreciate you bringing the issue with the shower to our attention and it has been resolved. We hope that you will visit our hotel again on your next trip to Calgary.

6/10 Okay

Amanda

Travelled with group
Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from The Premier Calgary Plaza Team on 22 Apr 2024
Thank you for rating your experience and we hope you will visit us again soon.

10/10 Excellent

Nami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 25 Apr 2024
Thank you for the 5 out of 5 and we hope you will come back and see us again soon.

10/10 Excellent

James D, Amherst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here a few times now and I have always been impressed by this hotel. The room I had was awesome and spacious. The bed was comfortable and I was close to everything.
Stayed 3 nights in Apr 2024
Response from The Premier Calgary Plaza Team on 22 Apr 2024
Thank you for your wonderful review and the 5 out of 5! We look forward to your next visit.

8/10 Good

Alexandru-Claudiu

Business traveller
Liked: Cleanliness, staff & service
Far away from everything, no sidewalks, car-dependent
Stayed 2 nights in Mar 2024
Response from The Premier Calgary Plaza Team on 22 Apr 2024
We appreciate your rating your stay at our hotel. We are centrally located in Calgary within a 10 minute walk to the nearest C-Train station. We are sorry to see the location was not to your liking and we hope you will visit us again in the future.

8/10 Good

HEATHER

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good for what we needed.
Stayed 2 nights in Apr 2024
Response from The Premier Calgary Plaza Team on 22 Apr 2024
We are happy to see you enjoyed your stay and we hope you will visit us again soon.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here occasionally for work and it's a nice hotel but in a rougher pary of Calgary.
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 17 Apr 2024
We appreciate the 5 out of 5 and we look forward to your next visit.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Premier Calgary Plaza Team on 16 Apr 2024
Thank you for the 5-star review and we hope to see you again soon.

10/10 Excellent

Myla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. Staff are friendly. Close to restaurants and shopping.
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 15 Apr 2024
We appreciate the 5 out of 5 and your kind words. We hope you will come back and visit us again soon.

8/10 Good

Larry

Stayed 1 night in Apr 2024

10/10 Excellent

Sambo

Liked: Staff & service, property conditions & facilities
Close to where we need to ba
Stayed 2 nights in Apr 2024
Response from The Premier Calgary Plaza Team on 14 Apr 2024
We are delighted to see you had a 5-star experience and we look forward to your next visit.

6/10 Okay

Rodrick

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 14 Apr 2024
Thank you for rating your experience with us and we hope you will visit us again soon.

6/10 Okay

Karen, Red Deer County

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My room was very hot and when I called the front desk to talk to them about it I was told the A/C was shut off for the 'winter' so there was nothing they could do.
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 15 Apr 2024
Our air conditioning is controlled by the ambient temperature outside and was fully functional during your stay. We are sorry to hear that you had an issue with the heat and we will have our Maintenance team check into the unit in your room to ensure everything is in good working order. We hope you will come back and visit us again soon.

8/10 Good

Gladys

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Dr Office.. great breakfast. Missed the hot tub however it was vring repaired.
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 12 Apr 2024
Thank you for your review and we appreciate you understanding regarding our hot tub repairs. We hope you will visit us again soon.

10/10 Excellent

Joan

Travelled with family
Excellent upgraded rooms. Very comfortable!
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 9 Apr 2024
We are delighted to read you had a comfortable stay and appreciate the 5-star rating. We hope you will visit us again soon.

10/10 Excellent

WENYI

Stayed 1 night in Mar 2024
Response from The Premier Calgary Plaza Team on 25 Apr 2024
We appreciate the 5-star review and we hope you will visit us again soon.

8/10 Good

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Premier Calgary Plaza Team on 22 Apr 2024
We appreciate your rating your experience with us and we hope you will visit us again soon.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from The Premier Calgary Plaza Team on 1 Apr 2024
We appreciate the 5-star review and are delighted to shad a great stay. We hope to see you again soon.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Mar 2024
Response from The Premier Calgary Plaza Team on 1 Apr 2024
Thank you for the wonderful comments and we hope you will visit us again soon.

10/10 Excellent

Wayne

Stayed 1 night in Mar 2024
Response from The Premier Calgary Plaza Team on 22 Apr 2024
We appreciate the 5-star rating and we hope you will visit us again soon.

10/10 Excellent

Yifan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TNT supermarket nearby
Response from The Premier Calgary Plaza Team on 1 Apr 2024
We are delighted to see you had a 5-star experience and we hope you will visit us again soon.

10/10 Excellent

Keara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Premier Calgary Plaza Team on 1 Apr 2024
Thank you for the 5 out of 5 we hope to see you again soon.

8/10 Good

C, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Premier Calgary Plaza Team on 1 Apr 2024
Thank you for rating your experience with us and we hope you will come back and visit us again soon.

2/10 Terrible

Prescilla

Travelled with family, Business traveller, Travelled with partner
Disliked: Staff & service
I booked a room with breakfast included thru online. But we end up paying for breakfast. This is not good
Stayed 1 night in Mar 2024
Response from The Premier Calgary Plaza Team on 29 Mar 2024
The room you had reserved through Expedia did not include breakfast. We are sorry to see that you chose to only rate your stay as 1 out of 5 based on that fact. Should you wish to discuss further, please feel free to reach out and speak with a member of our management team.

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient.
Stayed 1 night in Mar 2024
Response from The Premier Calgary Plaza Team on 29 Mar 2024
Thank you for the 5-star review and we hope you will visit us again soon.

10/10 Excellent

Yohannes, calgary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from The Premier Calgary Plaza Team on 25 Mar 2024
Thank you for the compliments and we look forward to sharing your comments with our team.

10/10 Excellent

darius, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an easy check in. The front counter staff was very friendly and had really good customer service.
Stayed 2 nights in Mar 2024
Response from The Premier Calgary Plaza Team on 18 Mar 2024
We are delighted to read your compliments and we hope you will come back and see us again soon.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Premier Calgary Plaza Team on 18 Mar 2024
Thank you for rating your stay and we hope to see you again on your next trip through Calgary.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Premier Calgary Plaza Team on 18 Mar 2024
We appreciate you rating your experience and we hope you will visit us again soon.

10/10 Excellent

Jin Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Premier Calgary Plaza Team on 18 Mar 2024
Thank you for the 5-star review and we hope to see you again soon.

10/10 Excellent

June

Stayed 1 night in Mar 2024
Response from The Premier Calgary Plaza Team on 16 Mar 2024
We appreciate the 5-star rating we hope you will visit us again soon.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!!
Stayed 1 night in Mar 2024
Response from The Premier Calgary Plaza Team on 13 Mar 2024
Thank you for the 5-star review and we hope to see you again soon.

6/10 Okay

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy room, comfortable bed, reasonable price. Decent, semi industrial location with plenty of dining options nearby. 2 shortcomings: - HVAC system loud and of questionable effectiveness - A very loud family decided to hang out for several hours in corridor outside my room (admittedly not really hotels fault)
Stayed 1 night in Mar 2024
Response from The Premier Calgary Plaza Team on 13 Mar 2024
We appreciate your comments and we are sorry to hear that another group of guests had caused a disturbance during your stay. We hope you will visit us again soon.

8/10 Good

Emma

Stayed 1 night in Mar 2024
Response from The Premier Calgary Plaza Team on 28 Mar 2024
Thank you for rating your experience and we hope you will visit us again soon.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Premier Calgary Plaza Team on 4 Mar 2024
Thank you for reviewing your experience with us and we hope to see you again soon.