All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This hotel did not care about the benefits that I have as a gold member, and they tried to charge me for the late check out.
Jhoan
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 4 May 2024
As per the terms of the program, any requests for late check out are subject to availability. There was no availability to honour your request due to the room demand on the day you were checking out. We are sorry to see you feel that our team did not care and we hope you will choose to return to our hotel in the future.
Clean and modern looking hotel. The room have comfortable beds, and the amenities in the rooms were well thought out. The staff are very friendly and courteous.
Norman
Stayed 1 night in May 2024
Response from The Premier Calgary Plaza Team on 3 May 2024
We appreciate your kind words and look forward to sharing your compliments with our team. We hope to see you again soon.
I was upgraded and the room was beautiful. Definitely will be back
Kimberley
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 28 Apr 2024
We are delighted to hear you will definitely be back to our hotel and for the 5-star review. We look forward to your next visit.
6/10 Okay
April
Travelled with family
25 Apr 2024
Liked: Cleanliness
Busy area of the city. We used google maps as the address took us to the back entrance (unlabelled) through a series of parking lots that had me concerned we were in the wrong place. The concierge on check in gave minimal information- not much of a customer service person. Explained nothing about checkout.
Unit was compact and adequate for pre-departure stay before flying.
April
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 26 Apr 2024
Thank you for your review. Our hotel does own the parking lot that surrounds our building and there is a sign above the entrance doors that signifies the entry to the lobby. We are sorry you were disappointed with your experience at check in and we will review your comments with our team.
Response from The Premier Calgary Plaza Team on 25 Apr 2024
We are delighted to see everything was great and we hope you will join us again on your next trip through Calgary.
6/10 Okay
Jacqueline
Travelled with group
22 Apr 2024
Suffering a bit for restaurant staff and maintenance it seems. Pool area needs cleaned, is not checked regularly, shower in womens change room was broken. Have stayed here before , seems to have declined a bit. Several breweries and a cider place within walking distance is a nice bonus.
Jacqueline
Stayed 2 nights in Apr 2024
Response from The Premier Calgary Plaza Team on 23 Apr 2024
We are sorry to see that you had experienced some issue that are not in keeping with the standard of service we pride ourselves on providing. We will review your comments with our team, and we appreciate you bringing the issue with the shower to our attention and it has been resolved. We hope that you will visit our hotel again on your next trip to Calgary.
6/10 Okay
Amanda
Travelled with group
22 Apr 2024
Liked: Cleanliness
Amanda
Stayed 2 nights in Apr 2024
Response from The Premier Calgary Plaza Team on 22 Apr 2024
Thank you for rating your experience and we hope you will visit us again soon.
I have stayed here a few times now and I have always been impressed by this hotel. The room I had was awesome and spacious. The bed was comfortable and I was close to everything.
James D
Stayed 3 nights in Apr 2024
Response from The Premier Calgary Plaza Team on 22 Apr 2024
Thank you for your wonderful review and the 5 out of 5! We look forward to your next visit.
8/10 Good
Alexandru-Claudiu
Business traveller
21 Apr 2024
Liked: Cleanliness, staff & service
Far away from everything, no sidewalks, car-dependent
Alexandru-Claudiu
Stayed 2 nights in Mar 2024
Response from The Premier Calgary Plaza Team on 22 Apr 2024
We appreciate your rating your stay at our hotel. We are centrally located in Calgary within a 10 minute walk to the nearest C-Train station. We are sorry to see the location was not to your liking and we hope you will visit us again in the future.
Response from The Premier Calgary Plaza Team on 14 Apr 2024
We are delighted to see you had a 5-star experience and we look forward to your next visit.
6/10 Okay
Rodrick
13 Apr 2024
Liked: Cleanliness, staff & service
Rodrick
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 14 Apr 2024
Thank you for rating your experience with us and we hope you will visit us again soon.
6/10 Okay
Karen, Red Deer County
Travelled with pets
13 Apr 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My room was very hot and when I called the front desk to talk to them about it I was told the A/C was shut off for the 'winter' so there was nothing they could do.
Karen
Stayed 1 night in Apr 2024
Response from The Premier Calgary Plaza Team on 15 Apr 2024
Our air conditioning is controlled by the ambient temperature outside and was fully functional during your stay. We are sorry to hear that you had an issue with the heat and we will have our Maintenance team check into the unit in your room to ensure everything is in good working order. We hope you will come back and visit us again soon.
Response from The Premier Calgary Plaza Team on 1 Apr 2024
Thank you for rating your experience with us and we hope you will come back and visit us again soon.
2/10 Terrible
Prescilla
Travelled with family, Business traveller, Travelled with partner
28 Mar 2024
Disliked: Staff & service
I booked a room with breakfast included thru online. But we end up paying for breakfast. This is not good
Prescilla
Stayed 1 night in Mar 2024
Response from The Premier Calgary Plaza Team on 29 Mar 2024
The room you had reserved through Expedia did not include breakfast. We are sorry to see that you chose to only rate your stay as 1 out of 5 based on that fact. Should you wish to discuss further, please feel free to reach out and speak with a member of our management team.
Tidy room, comfortable bed, reasonable price. Decent, semi industrial location with plenty of dining options nearby. 2 shortcomings:
- HVAC system loud and of questionable effectiveness
- A very loud family decided to hang out for several hours in corridor outside my room (admittedly not really hotels fault)
Paul
Stayed 1 night in Mar 2024
Response from The Premier Calgary Plaza Team on 13 Mar 2024
We appreciate your comments and we are sorry to hear that another group of guests had caused a disturbance during your stay. We hope you will visit us again soon.
8/10 Good
Emma
7 Mar 2024
Emma
Stayed 1 night in Mar 2024
Response from The Premier Calgary Plaza Team on 28 Mar 2024
Thank you for rating your experience and we hope you will visit us again soon.