Property entrance
Check availability

Reviews of Cairns City Palms

4 out of 5
Cairns City Palms
199 Sheridan Street, Cairns North, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 136 out of 298 reviews" "
Rating 8 - Good. 119 out of 298 reviews" "
Rating 6 - Okay. 30 out of 298 reviews" "
Rating 4 - Poor. 11 out of 298 reviews" "
Rating 2 - Terrible. 2 out of 298 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perhaps I just had a poorer room, but I felt lack of privacy
Stayed 2 nights in Apr 2024

8/10 Good

Tess

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Donghai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to relax and stay
Stayed 2 nights in Apr 2024

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Luis, Stanford

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Not the most beautiful area in town. The motel is dated and sold as 4*. I would give him barely 3.
Stayed 1 night in Mar 2024

10/10 Excellent

Bev

Liked: Property conditions & facilities
Staff were helpful and obliging. Couldn’t fault the cleanliness of the room and bedding .
Stayed 1 night in Mar 2024

8/10 Good

Jonathan

Staff friendly and accommodating clean room great facilities. Highly recommend would stay again if in cairns. Thank you
Stayed 1 night in Mar 2024

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed in quite a few motels over the years in Cairns and this haven is the best in all my experiences. So clean, roomy, friendly staff, easily accessible and close to all you need as a guest and visitor to Cairns. It will now be my first preference for life! Well done all! RC
Stayed 1 night in Jan 2024

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good value and convenient with car
Stayed 2 nights in Dec 2023

10/10 Excellent

K M

Stayed 1 night in Jan 2024

8/10 Good

Ingrid

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Great stay but room was very dated. Chips everywhere on tiles, stained grout in bathroom, laminate pealing off cupboard doors in bathroom. Plug for sink wrong size. Still as clean as could be achieved under the circumstances. Booking & check-in excellent.
Stayed 1 night in Jan 2024

10/10 Excellent

Peter, Ottawa

Stayed 2 nights in Jan 2024

6/10 Okay

damian

Stayed 3 nights in Jan 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for an overnight stay before catching an early flight. Very clean, easy parking, good value and wonderful staff. This is the 4th hotel i have used in Cairns for an overnight stay for early flights. I rank it on top!
Stayed 1 night in Dec 2023
Response from Cairns City Palms on 20 Dec 2023
Thanks for excellent review, we do our best to keep everything in excellent shape to make people's stay excellent like yours.Hope to see you again one day.

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
nice and cozy
Stayed 4 nights in Dec 2023

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The detailed attention to room facilities and customer comfort point to thoughtful owner/operator of this establishment
Stayed 2 nights in Nov 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff and good facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean motel.
Stayed 1 night in Nov 2023

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an Older motel that has been very tastfully updated, painted. nice decor even lovely soft music playing when we arrived. All the little things you need provided. Price was good.
Stayed 1 night in Nov 2023

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an excellent quests lounge that we did not see or know about. Never did find out what he or who the scones were for in this area. Look so tasty but wasn't game to sample them.
Stayed 1 night in Oct 2023
Response from Cairns City Palms on 20 Dec 2023
Thanks for the review, the scones are complimentary for guests in the morning from 7.30am to 10.30am.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the step down/up in front of rooms...really is a safety issue...maybe they should have barriers to prevent an accident....
Stayed 5 nights in Oct 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay often
Stayed 1 night in Oct 2023

10/10 Excellent

Nicodemo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms were spacious and the beds were very comfortable. I would only recommend that the pots be upgraded as I was planning to cook some dinners but due to the poor condition of the pots, I was unable to cook for the family. Apart from the cooking utensils, the room was great and would definitely recommend it to family and friends. I would come back and stay in Room 115 again. Thank you.
Stayed 7 nights in Oct 2023

8/10 Good

Kresta, Coomera

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great position but needs a good clean. I went to wipe up something on the floor on arrival with a disinfectant wipe and it was not very clean. Mould in the bathroom everywhere. Floor tile grout was disgustingly dirty. We wore shoes inside all the time.
Stayed 6 nights in Sep 2023

8/10 Good

Illona

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like as clean and a convenient location from airport.
Stayed 1 night in Sep 2023

8/10 Good

Talal

Business traveller
Good place for holiday
Stayed 4 nights in Sep 2023

8/10 Good

Illona

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate that they stay in contact with you about your booking and arrival time. You are notified that the key is in locked safe to access out of reception hours.
Stayed 1 night in Sep 2023

2/10 Terrible

Martha

Travelled with family and small children
Liked: Cleanliness, amenities
Everything was goodbye
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Cairns first stop!!
Very enjoyable stay, comfortable apartment, well equipped, hot water, very friendly and helpful staff particularly Laura who was extremely helpful and very good to talk to for local information.
Stayed 4 nights in Sep 2023

6/10 Okay

Jorge

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lights do not work and mattress that kill your back. Not nice.
Stayed 1 night in Sep 2023

8/10 Good

Cynthia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Close proximity for walking into centre of city. A nice walkway along the waterfront. Enjoyed the vibe of Cairns. Tour packages worth doing.
Stayed 9 nights in Sep 2023

10/10 Excellent

MICHAEL

Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and well equipped
Stayed 1 night in Aug 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great value for money
Stayed 1 night in Aug 2023

8/10 Good

XUEQIANG

Liked: Cleanliness, staff & service
Just as wishes
Stayed 3 nights in Aug 2023

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were facing on to the main road, and it as extremely noisy. Otherwise nice property.
Stayed 1 night in Aug 2023

6/10 Okay

Natalie

Liked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Mary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roomy apartment close to the hospital!
Stayed 2 nights in Aug 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Aug 2023

8/10 Good

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice touch with the scones in the morning. Lovely lady at reception. Clean rooms. Fantastic place.
Stayed 1 night in Aug 2023

10/10 Excellent

Aboli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and polite. The room was welcoming and clean. Was happy with the price and would stay again. Recommended
Stayed 1 night in Jul 2023

6/10 Okay

Jennifer

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were very helpful and there were shops and restaurants nearby. It was fairly noisy; the microwave badly needs replacing.
Stayed 1 night in Jul 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Patrick

Travelled with partner
Liked: Staff & service
You should know that it's a motel, so if that's not your thing then you might want to consider other options. I think it's probably a little far away from the main hub of activity (the Marina), but dining options were good around it. The property itself is generally pretty well-maintained, though we never did get our air conditioning working (luckily we didn't need to).
Stayed 3 nights in Jun 2023

10/10 Excellent

Damien

Stayed 2 nights in May 2023

8/10 Good

Lyncia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy. Easy check in and check out process. Conveniently located
Stayed 1 night in May 2023

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Older facility but clean. Morning scones were nice. Quick walk to the esplanade. Nice for one night.
Stayed 1 night in May 2023