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Reviews of Mallberry Suites Business Hotel

3.5 out of 5
Mallberry Suites Business Hotel
Florentino Drive, Beside Robinson Mall, Cagayan de Oro, Northern Mindanao

Reviews

8.0

Very good

Rating 10 - Excellent. 106 out of 360 reviews" "
Rating 8 - Good. 158 out of 360 reviews" "
Rating 6 - Okay. 67 out of 360 reviews" "
Rating 4 - Poor. 18 out of 360 reviews" "
Rating 2 - Terrible. 11 out of 360 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Reah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 3 nights in Mar 2024
Response from GIL on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

marilyn

Travelled with partner
Liked: Cleanliness, amenities
Front desk agent not friendly upon check in. She just gave me the key and didn't tell me where im going same person upon check out didn't even ask me how's my stay poor service of her
Stayed 3 nights in Mar 2024
Response from GIL on 9 Apr 2024
Thank you for your comments. I apologize for the problems that you encountered during your stay. I will discuss this to the management and learn more about how to improve our property and service for you and our other guests in the near future.

8/10 Good

Gregory

Stayed 1 night in Mar 2024
Response from GIL on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Mohamed, Ralleigh

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The please waste good 20 years a go but it needs some refurbishment it is in center of town and walking distance from every thing. We were in town to visit with family and we stayed for a week. I will not recommend it for more than one or two days of you are in town for business. The gym is out of order and the pool is useless and they charge an entry fee for the pool. Breakfast is nothing to write about very limited options and you should be early before it is gone. I'm sorry to say I will not be coming back.
Stayed 8 nights in Feb 2024
Response from GIL on 9 Apr 2024
Thank you for your comments. I apologize for the problems that you encountered during your stay. I will discuss this to the management and learn more about how to improve our property and service for you and our other guests in the near future.

8/10 Good

Rico Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from GIL on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Russell, Cleveland

Stayed 2 nights in Jan 2024
Response from GIL on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mary Ann

Stayed 1 night in Dec 2023
Response from Francis on 4 Feb 2024
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Francis on 4 Feb 2024
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

john

Travelled with family and small children
Liked: Amenities
The staff and security officers are the best!! The restaurant has a poor selection and quality of food.
Stayed 1 night in Dec 2023
Response from Francis on 4 Feb 2024
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.Thanks for staying with us. We appreciate your feedback!

8/10 Good

Brett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Francis on 4 Feb 2024
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute best service of any hotel!!
Stayed 2 nights in Dec 2023
Response from Francis on 4 Feb 2024
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.Thanks for staying with us. We appreciate your feedback!

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free bfast buffet
Stayed 4 nights in Nov 2023

6/10 Okay

graham

Liked: Cleanliness, property conditions & facilities, room comfort
Ok stay
Check in good porter excellent , room fine but pillow to big for my wife and no spare in room . Drainage pipes in wall and a tap had been left on above our room so couldn’t sleep then at 2am reported and tap turned off after 25 more minutes plus they moved us at 2.40am . Great location for the shopping malls and immigration offices . Really wanted a better room but none available on hotels. Com website . Hotel has indoor pool but didn’t realize
Stayed 2 nights in Nov 2023
Response from GIL on 27 Nov 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
The staff was super nice and helpful and walking distance to the malls
Stayed 10 nights in Oct 2023
Response from Gil on 6 Nov 2023
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Leonor

Stayed 2 nights in Oct 2023
Response from Gil on 3 Nov 2023
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.Thanks for staying with us. We appreciate your feedback!

8/10 Good

Aaron

Stayed 2 nights in Oct 2023
Response from GIL on 27 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here lots of times over the years and it is like a home from home and everyone makes me feel very welcome. The room is good as is the location. The choice of food in the Rosso restaurant is not so good following lockdown so I found somewhere nearby to eat in the evenings. I feel very safe there
Stayed 6 nights in Oct 2023
Response from Eve on 31 Oct 2023
thank you for staying with us.

10/10 Excellent

Earl S L

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable rate and accessible
Reasonable room rate and right by Limketkai center where you can easily get cab rides, good food, and other items from the nearby mall
Stayed 3 nights in Oct 2023
Response from Gil on 25 Oct 2023
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.

6/10 Okay

Cela Magdalen

Business traveller
Breakfast buffet spread needs to be improved . But location is perfect with nearby dining and shopping options .
Stayed 2 nights in Sep 2023
Response from May on 2 Oct 2023
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Camilo

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from GIL on 9 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Janice

Business traveller, Travelled with group
Liked: Amenities
All the staffs are very accommodating and courteous
Stayed 1 night in Sep 2023
Response from Gil on 9 Sept 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Colin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Gil on 28 Aug 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Alex

Stayed 1 night in Jul 2023
Response from GIL on 13 Aug 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Cheryelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Jul 2023
Response from Eve on 14 Jul 2023
thank you for staying with us.

10/10 Excellent

Michael Angelo

Stayed 3 nights in Jul 2023
Response from Eve on 11 Jul 2023
thank you for staying with us.It is our pleasure to serve you.

10/10 Excellent

Robert

Stayed 1 night in Jun 2023
Response from Eve on 21 Jun 2023
thank you for staying with us.looking forward to seeing you again.

6/10 Okay

Joseph

Stayed 4 nights in Feb 2023
Response from Eve on 31 May 2023
thank you for staying with us.

8/10 Good

Johnny

Stayed 2 nights in May 2023
Response from Eve on 31 May 2023
thank you for staying with us.

10/10 Excellent

Henry

Travelled with family
Clean and comfortable
Stayed 3 nights in May 2023
Response from Eve on 31 May 2023
thank you for staying with us.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed before and very convenient. Knew what to expect Slightly struggling after lock down and one evening all the restaurants closed at 9.30 pm so unable to get any food . That was a surprise and a little incovenient
Stayed 6 nights in Apr 2023
Response from Eve on 24 May 2023
My apology for the inconvenience.After pandemic Rosso Resto is until 10 pm only.thank you for staying with us.

8/10 Good

Santos

Liked: Cleanliness, staff & service
Disliked: Amenities
The staff were very helpful, respectful, and always smiling. They even packed fo me the 2 marang fruits i was to bring back to Manila. Thank you staff! However, I was very disappointed when I had to make a deposit of P150 to get a second card key. I traveled from Dipolog to CDO, stayed in 7 hotels before CDO, and Malberry Suites was the only hotel with such horrible policy. I was occupying a 3-pax room, how could we get along with just 1 card key? Also, this was the only hotel without bidet in the restroom- please install one.
Stayed 2 nights in Mar 2023
Response from GIL on 12 May 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Kenjie

Liked: Cleanliness
Disliked: Staff & service
Staff could be friendlier as some are just kinda rude, also please install a bidet as that should be a staple in the bathroom and also fix the bath tab as there was no stopper.
Response from Eve on 24 May 2023
Thank you for staying with us.My apology for the inconvenience we have caused you.We will address this to HK dept.

10/10 Excellent

Alanna Michelle

Stayed 2 nights in Feb 2023
Response from Eve on 24 Feb 2023
thank you for staying with us.We are happy to serve you.

8/10 Good

Robert

Stayed 1 night in Feb 2023
Response from eve on 11 Feb 2023
thank you for staying with us

10/10 Excellent

Sittienor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Eve on 11 Feb 2023
thank you for staying with us.

6/10 Okay

Brenda

Travelled with family
No comment
Response from Eve on 11 Feb 2023
thank you for staying with us

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
This is nicer hotel in CDO if you’re American you should be comfortable I travel a lot and stayed a week at different hotel locally I wouldn’t recommend the other place but this one is fine for family or business it has a restaurant, bar and cafe nothing extravagant but decent and acceptable by western standards

10/10 Excellent

Asuncion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022
Response from Eve on 11 Feb 2023
thank you for staying with us .

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
This is my go-to hotel in Cagayan de Oro. Within walking distance of 4 malls and many restaurants (and in my case my in-laws as well) so it is perfect for me and my wife. staff is friendly and accommodating. Breakfast is quite good and they are bringing back the buffet. Parts of the hotel still under renovation. I think it's a great value.
Stayed 5 nights in Jul 2022
Response from GM on 3 Aug 2022
Thank you for choosing Mallberry. It is our pleasure to serve you Sir.

8/10 Good

Hazel Ann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from eve on 30 Jul 2022
thank you for staying with us.

8/10 Good

Leila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the location of the hotel to shopping center and restaurant. I am not a fan of additional bed costs plus additional breakfast cost. When you booked for the rooms, breakfast was included yet when you pay for additional person, breakfast should also be included in the deal, but no…you also have to pay for breakfast. It also took a long time for the clerks to checked me in and book the additional room.
Stayed 1 night in Jun 2022

6/10 Okay

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sad the hotel was lacking
The hotel was good air-conditioning was working The Internet not that good and I was sad that the pool was not open considering that Hotel was fully booked and we were all showing our vaccination passes. Wasn’t happy with the breakfast either to be honest
Stayed 1 night in Jun 2022
Response from GM on 30 Jul 2022
Thank you for staying with us. Our apology for the inconvenience.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Service is great but room is not so clean. I can smell something inside the room. When we arrived one of the cups still had traces of coffee inside. And when i left something when i checked out noone called me about it, i had to go back after a few hrs and ask about it at the front desk. i realized housekeeping didnt inform frontdesk about whats left behind when someone checks out. I do like the fact thats theres a nice spa in the hotel and its just right across a mall.
Stayed 2 nights in Jun 2022
Response from GM on 30 Jul 2022
Thank you for staying with us. Our apology for the inconvenience. We valued your feedback to improve our services.

10/10 Excellent

antone

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had absolutely no problems there. Staff were all outstanding. Restaurant was good. Very convenient to the mall and church. We enjoyed our stay there.
Stayed 2 nights in May 2022

10/10 Excellent

Kristine

Stayed 1 night in May 2022

8/10 Good

Karl Patrick

Travelled with family
Liked: Cleanliness, staff & service
Cheap But Nice
The hotel is pretty decent and worth the price. My family enjoyed it except they weren't able to use the pool because it is under maintenance. The front desk and house keeping is hard to reach at night and we have to call many times.
Stayed 1 night in Apr 2022

8/10 Good

Emelina

Liked: Staff & service
Friendly check in clerk
Stayed 1 night in Apr 2022

10/10 Excellent

ERIC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for shopping!
Stayed 8 nights in Feb 2022

8/10 Good

Jethro Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities
Very close to Limketkai Center and highly accessible. Comfort rooms do not have bidets and the water is always cold.
Stayed 2 nights in Jan 2022
Response from paul on 3 Feb 2022
Thank you for choosing Mallberry Suites Business Hotel. we will look into your comments.

10/10 Excellent

Dione Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lacking Bidet
Amazing Hotel a very proper one, but the lacking thing would be a bidet in thier washroom
Stayed 1 night in Jan 2022
Response from paul on 10 Jan 2022
Thank you for choosing Mallberry Suites Business Hotel.