Daily local cuisine breakfast for a fee

Reviews of Go Hotels Butuan

2.5 out of 5
Go Hotels Butuan
J.C. Aquino Avenue, Butuan, Agusan del Norte

Reviews

7.6

Good

Rating 10 - Excellent. 56 out of 197 reviews" "
Rating 8 - Good. 73 out of 197 reviews" "
Rating 6 - Okay. 42 out of 197 reviews" "
Rating 4 - Poor. 15 out of 197 reviews" "
Rating 2 - Terrible. 11 out of 197 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Errick, Coral Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Mayvelle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024

10/10 Excellent

Drake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price located at the mall and only a mile or so to the other mall. It's a really solid hotel for foreign travelers. Easy access to transportation including taxis to and from the airport. Staff is very helpful. Not luxury but great beds. Water pressure is not great but adequate. I've stayed there many times and I recommend it.
Stayed 2 nights in Dec 2023

10/10 Excellent

Luzminda, BROOKLYN

Stayed 1 night in Oct 2023

6/10 Okay

Ricky Dean

Travelled with family
C
Stayed 1 night in Sep 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service
Great hotel for the money
Stayed 1 night in Sep 2023

6/10 Okay

Steve

Stayed 2 nights in Sep 2023

8/10 Good

Anesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean. Early in the morning some people running around and the nose on the hall way.
Stayed 7 nights in Aug 2023

10/10 Excellent

Dusty Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service
Stayed 1 night in Aug 2023

10/10 Excellent

Inocencia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to the store and restaurants
Stayed 1 night in Jun 2023

4/10 Poor

Michael

Disliked: Property conditions & facilities
Needs improvement
Stayed 2 nights in Jun 2023

10/10 Excellent

Roseller

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay in this hotel every time i come home for a vacation. I love this hotel.
Stayed 5 nights in May 2023

8/10 Good

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next Robinsons Mall and across the street from the Mitsubishi dealer where we were buying a new truck. High on the convenience score and free bottled water on every floor.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool
Clean place to stay before going to the airport.
Stayed 1 night in Feb 2023

2/10 Terrible

JULIUS, LOS ANGELES

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place needs a little upgrade particularly the shower and the bathroom. I was able to check in a hotel nearby with almost the same price with way larger room and cleanliness.
Stayed 2 nights in Jan 2023

10/10 Excellent

Luis

Stayed 2 nights in Aug 2022

10/10 Excellent

Danilo B

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 4 nights in Jul 2022

8/10 Good

Leonardo Jr.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short night stay
Its my second time stay at the hotel, its good but needed some maintenance inside the room it's looks old now.
Stayed 1 night in Apr 2022

8/10 Good

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Marianne (Operations) on 23 Feb 2021
Thanks for the awesome review, Rose! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It is nice in the picture but when we see in person it’s not the same what we are expecting
Stayed 1 night in Jan 2020
Response from Mayelle (Operations) on 2 Feb 2020
Great day, Greetings from Go Hotel Butuan! We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. We look forward to hearing from you and earning you back.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No need for me to write about this property so I will just hit NEXT
Stayed 2 nights in Oct 2019
Response from Fine on 9 Jan 2020
Dear Guest, Great day! Thank you very much for giving us a perfect rating and for choosing Go Hotel. We will be glad to be of your service on your next visit here in Butuan. Sincerely, Fine Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 18 nights in Dec 2019
Response from Ara on 26 Dec 2019
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Sincerely, Ara (Operations)

10/10 Excellent

Crizzle Anne

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Very convenient everything i need was in the mall and banks all around transportation was wasy to find friendly staff slow to do cleaning service
Stayed 1 night in Dec 2019
Response from Ara on 8 Dec 2019
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Apologies, for the delayed of our Make Up Room Service but we will do our best to expedite it. We value our guest’s opinions and would like to thank you for bringing this to our attention. Come back and see us soon. Sincerely, Ara (Operations)

6/10 Okay

Verified traveller

Disliked: Amenities
Stayed 14 nights in Nov 2019
Response from Ara on 6 Dec 2019
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Sincerely, Ara (Operations)

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Butuan go hotels one of the best options in the city, they have a wonderful staff, polite, well trained and able to solve any complaint
Stayed 3 nights in Nov 2019
Response from Ara on 6 Dec 2019
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Sincerely, Ara (Operations)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, connected to Robinson Mall, and a 24hr Jollibee across the street.
Stayed 2 nights in Nov 2019
Response from Ara on 24 Nov 2019
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Sincerely, Ara (Operation)

8/10 Good

Esperanza

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Ara (Operations) on 21 Nov 2019
Thanks for the awesome review, Esperanza! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Sincerely, Ara (Operations)

10/10 Excellent

Chrish, Madagascar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and quite accessible to airport and nightlife areas
Stayed 1 night in Oct 2019
Response from Mayelle on 4 Nov 2019
Thanks for the awesome review, Chrish! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.

10/10 Excellent

Diosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, spacious bed, nice selection of tv channels
Stayed 3 nights in Oct 2019
Response from Mayelle on 4 Nov 2019
Thanks for the awesome review, Diosa! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's definitely good.
Stayed 1 night in Oct 2019
Response from Mayelle on 22 Oct 2019
Great day! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Sincerely, Kristine Mayelle G. Libarios Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very close to every thing, and basically clean and tidy.
Stayed 1 night in Oct 2019
Response from Marianne (Operations) on 19 Oct 2019
Thank you for the kind words! We’re so happy your stay at our hotel went so smoothly. Would you mind sharing with your friends who are about to visit the area too? We’d love to continue providing great service to awesome guests like you. Thanks again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean and comfortable. The price is affordable and it’s near Robinson’s mall.
Stayed 1 night in Oct 2019
Response from Mayelle on 8 Oct 2019
Great day from Go Hotel Butuan! Thank you for the kind words. We’re so happy your stay at our hotel went so smoothly. Would you mind sharing with your friends who are about to visit the area too? We’d love to continue providing great service to awesome guests like you. Thanks again! Sincerely, Kristine Mayelle G. Libarios Duty Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the fact that it was very convenient and close to everything. Plenty of places to eat and shop. The staff was very friendly and nice
Stayed 2 nights in Sep 2019
Response from Mayelle on 26 Sept 2019
Great Day, Greetings from Go Hotel Butuan! We’re so happy your stay at our hotel went so smoothly. Would you mind sharing with your friends who are about to visit the area too? We’d love to continue providing great service to awesome guests like you. Thanks again! Sincerely, Kristine Mayelle G. Libarios Duty Manager

10/10 Excellent

Earl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The king bed was huge. Clean towels and bottled water every day. They have their own entrance to the mall, therefore no need to go to the main entrance. They held my suitcase for a few hours after checkout while I waited for my transportation. The location was ideal.
Stayed 3 nights in Sep 2019
Response from Marianne (Operations) on 11 Sept 2019
Hi Earl, We are happy to hear that you got exactly what you wanted out of your accommodations with us at Go Hotel - Butuan! We wish you safe travels and look forward to seeing you again soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk no service at all
Stayed 1 night in Sep 2019
Response from Marianne (Operations) on 7 Sept 2019
Hello Anonymous, We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Being known for our great customer service, it came as a surprise. We are truly sorry that you felt differently and therefore like to apologize. We value our guest’s opinions and would like to thank you for bringing this to our attention. We look forward to hearing from you and earning you back.

2/10 Terrible

Kem

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not Recommended. Please Trust Me
The only things good about this hotel were the people and the location. Staff was excellent. Everything else was filthy and hard to bare. Food and shopping are at your doorstep. Room, bathroom, toilet were disgusting. Towels had a very bad smell. Had to buy my own. Air conditioner had two functions....on/off. Wifi was awful. Had to go to the coffee shop to get online. It was so bad that I actually tried to book another hotel and leave. But I stayed for two days until rooms were available elsewhere. I've traveled the world and I must say that this is the second worse hotel I've ever stayed in.
Stayed 2 nights in Aug 2019
Response from Fine on 17 Aug 2019
Dear Mr. Kem, Good day! First and foremost, thank you for taking the time to leave a feedback. We always want to hear from our guests about their experience. I am so sorry to hear that you had a bad experience with us. We are looking into this matter seriously. Duty Managers will discuss the cleanliness, smelly towels and slow wifi connection concerns that you encountered and will take immediate actions and solutions. There is no excuse for a guest to feel disgusted during his stay. Once again, we really appreciate your feedback as this would help us correct and improve our services and give our future guests better experience. It would be such a pleasure to be of your service in your next visit here in Butuan. Thank you very much and God bless!

10/10 Excellent

Wilfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of the Hotels that i liked
Everything is perfect and also the receptionist gave to warm welcome and also the staffs and the maintenances and the room also is beautiful the only thing that bothers me is that i cannot open the tv using the remotes but it is not a minor set back of all the things that is so astonishing there all in all it is a Pop for me
Stayed 1 night in Aug 2019
Response from Marianne (Operations) on 7 Aug 2019
Thanks for the awesome review, Wilfred! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
over all it was ok location was good
their complimentary is not complete..water in their shower room spill out inside in the shower room..though the staff are very accomodating & respectful...over all i enjoy cause its convinient for me to go anywhere in the city to visit my relatives,friends & my purpose while im there..
Stayed 1 night in Jul 2019
Response from Marianne (Operations) on 7 Aug 2019
Hello Ma'am/Sir, We understand your disappointment with the shower and agree that this is not acceptable. It’s important to us that our guests are more than satisfied and we would like to resolve this issue immediately. We value our guest’s opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Marianne (Operations) on 7 Aug 2019
Michael, thank you for the great review! We’re so happy you loved your stay at our hotel and can’t wait to have you back at our hotel. We wish you safe travels and look forward to seeing you again soon!

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Accessibility was the main only reason why I chose to stay here. The amenities were just okey.
Stayed 1 night in Jul 2019
Response from Marianne (Operations) on 7 Aug 2019
Hello Sir/Ma'am, We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Being known for our great customer service, it came as a surprise, and we would like to make things right. We will be reaching out soon to determine how we can provide you with a solution that makes you smile.

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Accescibility to the mall
Stayed 1 night in Jul 2019
Response from Marianne (Operations) on 7 Aug 2019
Hi Sir/Ma'am, We are happy to hear that you got exactly what you wanted out of your accommodations with us at Go Hotel - Butuan. We wish you safe travels and look forward to seeing you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its quite neat and clean, the shower and toillet rum are separated which is for me its good, the price is reasonable. Just a few steps to Robinson, Its a plus when you want to eat something and shopp!
Stayed 1 night in Jul 2019
Response from Marianne (Operations) on 6 Jul 2019
Thank you for the kind words! We’re so happy your stay at our hotel went so smoothly. Would you mind sharing with your friends who are about to visit the area too? We’d love to continue providing great service to awesome guests like you. Thanks again!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
No closet, small room hand held shower, bathroom has funny smell
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019
Response from Marianne (Operations) on 7 Aug 2019
Hi Sir/Ma'am, thank you for the review! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for guests like you. We look forward to welcoming you again soon!

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019
Response from Marianne (Operations) on 7 Aug 2019
Dear Sir/Ma'am, We want to sincerely apologize for your negative experience at our hotel. We'd like to learn more about your situation and what exactly happened. We want to make things right. We look forward to hearing from you and earning you back.

6/10 Okay

Michael

Liked: Staff & service
Stayed 6 nights in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
The staff were nice & well mannered. But the smell of the toilet & their towels - I'm sorry but it's unbearable.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like they didnt have refrigerators or that housekeeping was poor
Stayed 15 nights in Mar 2019