Premium bedding, down duvets, in-room safe, desk

Reviews of SOLARIA NISHITETSU HOTEL Busan

3.5 out of 5
SOLARIA NISHITETSU HOTEL Busan
20, Seomyeon-ro, Busanjin-gu, Busan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 580 out of 1000 reviews" "
Rating 8 - Good. 321 out of 1000 reviews" "
Rating 6 - Okay. 62 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ana Elisa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. 😍10/10
Stayed 2 nights in Apr 2024
Response from Front desk CHOI. J.W. on 10 Apr 2024
Hello,This is Solaria Nishitetsu Hotel Busan. Thank you very much for staying our hotel. Did you enjoy your trip to Busan? I'm glad that you were satisfied with your stay at the hotel. Thank you so much again. I really look forward to see you again. Have a nice day!

8/10 Good

Mayuko

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is great if you want to have easy access to the Seomyeon station and it's surrounding shopping area. The room is compact, but it had everything we needed. Remember to bring your own tooth brush and paste as they do not provide them.
Stayed 4 nights in Apr 2024
Response from Front desk CHOI. J.W. on 5 Apr 2024
Hello, this is Solaria Nishitetsu Hotel Busan. Thank you for using our hotel this time. Also we are so happy to take your feedback.I think you are satisfied with your stay, so I am very happy and grateful as a member of the hotel staff. In the case of toothbrushes and razors, they are amenities that were previously available, but since 2023, they have been changed to sales products without being placed in the room to reduce disposable products. It may be inconvenient, but we ask for your understanding.Thank you so much again. I really look forward to see you again. Have a nice day!

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sleeping pillow is rather too soft for our liking.
Stayed 4 nights in Mar 2024
Response from Regards, Front desk Kim on 19 Mar 2024
Hello, this is Solaria nisitetsu Hotel Busan. Thank you very much for your precious review. We will try to improve and develop the hotel with the feedback you gave me. Thank you.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a pleasant stay. Location is very convenient and quite central. A few stops to Busan station and also a few stops away from the beach. Room had a humidifier which was great to have. Room towels are not the best material but usable. The room I stayed at sometimes had noises from the plumbing system from the room above - might just be due to sound proofing issues (but the noise was not consistent so had no issues). Would stay here again due to the convenient location - close to a lot of dining options and shopping.
Stayed 4 nights in Mar 2024
Response from Front. Choi on 18 Mar 2024
Hello. This is Solaria Nishitetsu Hotel BusanThank you for your feedback and for choosing to stay with us.We apologize for the inconvenience caused by the noise from the room plumbing and the condition of the Room towels. We will work on improvements to ensure a better experience for our guests at Solaria Hotel.Thank you again for your valuable feedback, and we sincerely look forward to welcoming you back in the future.

8/10 Good

Hyun Baeg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s safe and the staff is kind.
Stayed 7 nights in Feb 2024
Response from Front Staff LEE. on 4 Mar 2024
Hello. This is Solaria Hotel Busan. Thank you for your review. We will always try to make sure that you and your family can stay and go safely. It is fortunate that we can remain a good memory for our trip in Busan. We hope to see you again next time. Have a nice day! Thank you.

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Clean & friendly staff
Stayed 4 nights in Feb 2024
Response from Front desk Jang G.H. on 9 Feb 2024
Hello, this is the Solaria Nishitetsu Hotel. Thank you for using our hotel this time. Also we are so happy to take your feedback.I think you are satisfied with your stay, so I am very happy and grateful as a member of the hotel staff. Did you enjoy your trip to Busan? If you visit Busan next time, I really look forward to see you again. Thank you so much again. Have a nice day!

6/10 Okay

Boyoung

Stayed 1 night in Jan 2024
Response from 프론트 오승준 on 16 Jan 2024
안녕하십니까 솔라리아 니시테츠 호텔 부산입니다.이번 일 정 저희 호텔을 찾아주시고 투숙해주셔서 감사드립니다.앞으로 더 나은 서비스를 제공하여 숙박객 분들의 만족도를 높일 것을 약속드리오니 많은 관심과 재방문 부탁드립니다.추가 문의사항이나 요청사항이 있으시다면 언제든지 호텔로 말씀해주시기 바랍니다.항상 행복만 가득하시길 기원합니다.감사합니다.

10/10 Excellent

You Jin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free orange juice when we came into the room, overrall it is a comfortable stay
Stayed 1 night in Dec 2023
Response from Front. Oh on 30 Dec 2023
Thank you for your recent stay at Solaria Nishitetsu Hotel Busan. We're thrilled to hear you had a good experience with our staff. If you have any suggestions or specific feedback to make your next visit even better, please feel free to share. We look forward to welcoming you back soon.Thank you.

10/10 Excellent

Bree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 4 nights in Nov 2023
Response from Front. Hong on 2 Dec 2023
Hello, Thank you for Staying Solaria Nishitetsu Hotel Busan. We really appreciate your feedback. We will make sure to provide better service when you visit our hotel again Thank you once again for your stay and for sharing your experience.

4/10 Poor

Muhammad

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good location, but they charge you for everything so be aware of that.
Stayed 2 nights in Nov 2023
Response from Front desk. Hong on 2 Dec 2023
Hello,This is Solaria Nishitetsu Hotel Busan. Thank you very much for staying our hotel. Also, i'm very glad to receive your feedback. However, we apologize for any inconvenience you may have experienced regarding the use of facilities or purchase of amenities. Solaria Hotel will always improve to ensure that all guests are satisfied with their stay. Thank you again.

4/10 Poor

JULIAN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is a considerable walk from two subway stations not exactly close. Rooms are outdated and feel very grim and dark (similar to a motel). We found a metal clip near our pillows at the beginning of our stay. The desk chair provided was very worn and had several tears to the fabric. Sauna is required to paid which was not explicitly indicated on Expedia. Gym's smith machine was unsafe as it could get unhooked during a bench press easily.
Response from Front desk Jang G.H. on 27 Nov 2023
Hello, This is the Solaria Nishitetsu Hotel Busan. Thank you for using our hotel this time and also thank you for your review.The nearest station is a 7-8 minute walk from our hotel, and you can easily go to various tourist attractions in Busan because you can use two routes. Also, the bus stop is about a 3-minute walk away. It's a more closer from our hotel than the subway, so I recommend you to use the bus next time.And unfortunately, the site you reserved states that you have to pay to use our hotel's sauna. In 'Important information' below.And we will think about the atmosphere of the room you mentioned so that we can improve. Thank you so much for your advice. Lastly, I'm so sorry about the clip that you found next to the pillow. I will forward it to the department in charge and pay more attention to cleaning from now on.Thank you again for coming to our hotel and look forward to seeing you again.

8/10 Good

GO

Stayed 1 night in Nov 2023
Response from 프론트 김지현 on 16 Nov 2023
안녕하십니까, 솔라리아니시테츠호텔 부산점입니다.저희 호텔을 찾아주셔서 대단히 감사드립니다.앞으로도 방문해주시는 고객 여러분들을 위하여 개선되고 우수한 서비스를 제공드릴 수 있도록 노력하겠습니다.감사합니다.

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from KANG on 13 Nov 2023
Thank you for choosing Solaria Nishetetsu hotel for your recent stay. We appreciate you taking the time to share your experience with us.Your feedback is valuable to us, and it motivates our team to continue delivering exceptional service.We hope to have the pleasure of welcoming you back in the future. If there's anything specific you'd like to share or if there are areas where we can further enhance your experience, please feel free to let us know. Thank you.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was outstanding and the staff was excellent. I would for sure stay here again. It would be nice if the hotel allowed early check in if the room is already ready.
Stayed 2 nights in Nov 2023
Response from Front Desk Youngkyung Son on 12 Nov 2023
Hello, This is Solaria Nishitetsu Hotel Busan Front Desk.Thanks for staying with us.We are so happy to take your present feedback.and we'll do the best every-time for best experience in Busan. Also, according to our hotel's regulations, there is an additional charge for early check-in. Please understand that it takes a lot of time to prepare the room. We'll be looking forward to your next visit.Thank you.Best regards,

6/10 Okay

Sujatha

Travelled with family
Liked: Cleanliness, staff & service
Rooms were clean. Mattresses and pillows were uncomfortable. The centralised air conditioning during night was very warm.
Stayed 3 nights in Nov 2023
Response from Front Desk Youngkyung Son on 12 Nov 2023
Hello, This is Solaria Nishitetsu Hotel Busan Front Desk.Thanks for staying with us.We are so happy to take your present feedback.and we'll do the best every-time for best experience in Busan. Also, The heating and cooling of our hotel are managed centrally.So our hotel only operates heating at night when the temperature drops during the change of seasons.We'll be looking forward to your next visit.Thank you.Best regards,

10/10 Excellent

Marichelle

Stayed 4 nights in Oct 2023
Response from Front Staff. BANG on 14 Nov 2023
Hello, This is Solaria Nishitetsu Hotel Busan.Thank you for your stay at our hotel.How was your stay at our hotel? I hope you found it satisfactory. I am looking forward to your next visit.Thank you:)

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice new property in the heart of Busan.
Stayed 2 nights in Oct 2023
Response from FRONT Kim on 12 Oct 2023
Thank you for your valuable feedback! Your feedback helps us improve. We hope to have the opportunity to welcome you back to Solaria Nishitetsu in Busan in the future. Thank you for choosing to stay with us!

8/10 Good

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean! Would recommend to anyone looking for a stay in Seomyeon.
Stayed 1 night in Sep 2023
Response from Front Hong on 24 Sept 2023
Hello, This is Soleria Nishitetsu Hotel Busan. Thank you very much for your visit to our hotel. We are always committed to providing the highest level of convenience and ensuring that our guests stay comfortable. I hope you will welcome us again during your next visit to Busan, and I promise to make efforts for a better accommodation experience. Thank you again!

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice, the room was comfortable and clean. We just spent one night but it was the perfect hotel to charge energy to visit Busan.
Stayed 1 night in Aug 2023
Response from Front desk. Hong on 30 Aug 2023
Hello, this is Solaria Nishitetsu Hotel Busan. Our hotel staff always strive to provide the best service, offering comfortable and clean rooms for our guests. We hope you have filled up with joyful and vibrant energy during your stay and we look forward to the opportunity to welcome you again in the future. Thank you very much.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff!
Stayed 4 nights in Aug 2023
Response from Front, KIM J.H. on 28 Aug 2023
Hello, This is Solaria Nishitetsu Hotel Busan. Thank you for staying. Also we are happy that you were satisfied with staying our hotel. We always try to offer better service. Thank you.Best regards,

10/10 Excellent

Hyun soo

Stayed 2 nights in Aug 2023
Response from 프론트 김지현 on 3 Sept 2023
안녕하십니까. 솔라리아 니시테츠 호텔 부산입니다.고객님 이번 일정은 저희 호텔을 선택해주시고 소중한 후기 남겨주셔서 감사드립니다.앞으로도 좋은 방향으로 나아가며 성장하는 솔라리아 부산이 되겠습니다.오늘 하루도 좋은 하루 되시기를 바랍니다.감사합니다.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 4 nights in Jul 2023
Response from Front desk, J.H.KIM on 11 Aug 2023
Hello, thank you for staying in Solaria Nishitetsu Hotel Busan. we'll meet you with better service on your next visit!I hope you always have a wonderful day.

8/10 Good

Aelan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was good except that they don't provide a toothbrush and a paste due to the reason of saving the planet. However the irony is they are selling the disposable toothbrush and paste which were provided for free in the past.
Stayed 2 nights in Jul 2023
Response from Front desk, JH.KIM on 29 Jul 2023
Hello, This is Solaria Nishitetsu Hotel Busan. Thanks for staying with us. We are so happy to take your feedback. Disposable products are planning to sell amenities such as multi-use toothbrushes and razors after exhausting the existing inventory before. Thank you for the great feedback again. We will continue to make efforts to protect the environment sustainably. And We are glad you're satisfied with our hotel. We always try to offer better service. We'll be looking forward to your next visit. Thank you.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and had everything I needed. The staff were very helpful. It was in a great location. There are only two lifts which could be a bit slow at times, and the aircon in my room would become louder now and again blowing out air. But other than those two minor things, great hotel.
Stayed 3 nights in Jul 2023
Response from Front Desk Youngkyung Son on 4 Jul 2023
Hello, This is Solaria Nishitetsu Hotel Busan Front Desk.Thanks for staying with us.We are so happy to take your feedback.And We are glad you're satisfied with our hotel.But We apologize for the inconvenience caused by the hotel facilities. We'll try to fix it as much as possible.We will try to make you more satisfied with the hotels service.We'll be looking forward to your next visit.Thank you.Best regards.

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a place to stay in busan
Stayed 3 nights in Jun 2023
Response from Front Staff. BANG on 4 Jul 2023
Hello, This is Solaria Nishitetsu Hotel Busan.Thank you very much for using our hotel during your visit to Busan.We will always try to provide the best service.We look forward to your next visit.Thank you:)

8/10 Good

Bing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Front Desk Youngkyung Son on 6 Jul 2023
Hello, This is Solaria Nishitetsu Hotel Busan Front Desk.Thanks for staying with us.We are so happy to take your feedback.And We are glad you're satisfied with our hotel.We'll be looking forward to your next visit.Thank you.Best regards.

8/10 Good

Lynn, Elk Grove

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly and helpful. It was central to all the food vendors, shops and public transportation. The only thing we didn’t like was the mold on the edges of the ceiling. It seemed like it was just painted over and the wallpaper in those areas were pealing too. We smelled a hint of mildew/mold but it was very faint. Overall good experience especially the staff.
Stayed 2 nights in Jun 2023
Response from Front, J.H.KIM on 2 Jul 2023
Hello, This is Solaria Nishitetsu Hotel Busan. Thanks for staying with us. We are so happy to take your feedback. And also We are very sorry for the inconvenience caused regarding the condition and cleanliness of the room. We will try to improve on the problem. We always try to offer better service. We'll be looking forward to your next visit. Thank you.

10/10 Excellent

Christian

Stayed 2 nights in Jun 2023
Response from Front, J.H.KIM on 21 Jul 2023
Hello, This is Solaria Nishitetsu Hotel Busan. Thanks for staying with us. We are so happy to take your feedback. We always try to offer better service. We'll be looking forward to your next visit. Thank you.

10/10 Excellent

Johann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Solaria is very well located, with easy access to transport, restaurants, and shopping centers. Very good relationship between price and value perceived.
Stayed 4 nights in Jun 2023
Response from Front Staff. BANG on 4 Jul 2023
Hello, This is Solaria Nishitetsu Hotel Busan.Thank you very much for using our hotel.I'm glad you had a satisfactory stay.Please use it again next time.Thank you:)

10/10 Excellent

Andrea

Stayed 2 nights in Jun 2023
Response from Front desk, Kim on 13 Jul 2023
Hello, thank you for staying in Solaria Nishitetsu Hotel Busan. we'll meet you with better service on your next visit!I hope you always have a wonderful day.

6/10 Okay

Eddy

Stayed 4 nights in Jun 2023
Response from Front desk SON on 14 Jun 2023
Hello, This is Solaria Nishitetsu Hotel Busan.Thank you very much for using our hotel. We look forward to your next visit.Best regards.

10/10 Excellent

Candice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Front Desk Youngkyung Son on 14 Jun 2023
Hello, This is Solaria Nishitetsu Hotel Busan.Thanks for staying with us.We are so happy to take your feedback.And We are glad you're satisfied with our hotel.We'll be looking forward to your next visit. Thank you.Best regards.

2/10 Terrible

Mei

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I don’t think the hotel was accommodating as some other hotels we stayed. Communication was clearly an issue. I reserved a family suite with a king bed and 2 twins for 4 family members. When we got to the hotel around 2:30 pm, I asked the front desk if it was just one single room or a suite as I was confused and the room picture looked like no divider between the king bed and 2 twin beds. I was told it was just one room. Hearing and thinking everyone sharing one bedroom, I asked if we could switch to 2 rooms with 2 twin beds. I was told no. I had no choice but booked another room right away through Expedia . We had to wait in a small lobby to check in a few minutes before 3:00. When I complained about having to book another room during the check in, I was told by another staff I had booked 2 reservations and they could not refund me as I paid Expedia for both already. When I got to the room with the king bed, I found out there is a glass wall and door between 2 bed rooms with 2 bathrooms.
Stayed 2 nights in May 2023
Response from Front Jang G.H. on 3 Jun 2023
Hello, I'm Solaria Nishitetsu Hotel Busan.First of all, I apologize. I'm sorry that you seem to have had a lot of inconvenience using the room due to communication problems with our staff. The room you reserved is divided into one double bed and two single beds. I think there was a problem in conveying this part. Once again, I apologize. I hope your trip to Busan left only good memories.We would like to promise you that we will provide the best service consistently. Have a nice day!

6/10 Okay

Soon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room’s carpet is dirty Breakfast menu is so limited
Stayed 3 nights in May 2023
Response from Front Desk. Oh on 27 May 2023
Hello, This is Solaria Nishitetsu Hotel Busan.Thank you for sharing your feedback. We apologize for the inconvenience caused during your stay.I'll hand it over to the housekeeping department to keep the carpet clean.I'm sorry, but we'll improve and provide better service in the future. we'll meet you with better service on your next visit! I hope you always have a wonderful day. Thank you. Best Regards,

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff are all very helpful from check in to check out including houskeeping. Location is not very near to subway so need to prepare to walk a bit if you are planning to travel via subway. Hotel room size is acceptable. We do not like the hotel shut down AC as the room get very stuffy so we end up opening the window to have the air flowing but with noisy traffic flowing in as well, maybe can offer a fan or place a fan in the room for this purpose. Other tha that, the room is good.
Stayed 2 nights in Apr 2023
Response from Front. Choi on 3 May 2023
Hello, this is the Solaria Nishitetsu Hotel. Thank you for taking the time to share your feedback. Regarding the air conditioning, we will take your feedback into consideration as we continuously strive to improve our guests' experience.We hope to have the opportunity to welcome you back in the future.Thanks

10/10 Excellent

Abegain, Fontana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Front. Kang on 9 May 2023
Hi this is Solaria Nishitetsuhotel busan.Thank you for staying with us and for taking the time to leave a review. We are delighted to hear that you had a pleasant stay at our hotel.We appreciate your kind words and positive feedback. It motivates us to continue delivering exceptional service and maintaining the high standards that we strive for. Should your travels bring you back to our hotel, we would be honored to welcome you once again.Thank you for choosing our hotel, and we look forward to serving you again in the future.。

10/10 Excellent

Jisun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For those who are looking for affordable yet greatest service and clean hotel, this is the place to be!
Stayed 3 nights in Apr 2023
Response from 호텔 관리진 on 15 Apr 2023
Hello,This is Solaria Nishitetsu Hotel Busan. Thank you very much for staying our hotel. Did you enjoy your trip to Busan? I'm glad that you were satisfied with your stay at the hotel. Thank you so much again. I really look forward to see you again. Have a nice day!Front Jang G.H.

8/10 Good

RO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from 프론트 김채영 on 4 Apr 2023
안녕하십니까 솔라리아 니시테츠 호텔 부산입니다. 고객님의 이번 일정에 저희 호텔을 이용해 주시고 평점 남겨 주셔서 감사드립니다. 앞으로도 좋은 서비스와 쾌적한 객실 제공하기 위해 최선을 다하겠습니다. 항상 행복한 일만 가득하시길 바라며, 또다시 저희 호텔을 찾아주시길 기다리고 있겠습니다. 감사합니다.

10/10 Excellent

DEXTER

Stayed 2 nights in Mar 2023
Response from Front Desk. BANG on 25 Mar 2023
Hello, thank you for staying in Solaria Nishitetsu Hotel Busan. Our hotel is located in Seomyeon downtown, so it is convenient for shopping and City tour.We will be happy to see you again at our Solaria Nishitetsu Hotel Busan. Thank you so much.

2/10 Terrible

Michele

Travelled with group
Disliked: Staff & service, property conditions & facilities
My friend and I stayed at the hotel for 3 days this month. Location wise, it's great as it has close access to big shopping malls, convenience stores and train/bus station. But in terms of hotel service, not so great, for a few distinctive reasons. Firstly, the A/C temperature was locked at 27.5 degrees Celsius and could not be adjusted at all. We first thought the A/C remote was faulty but upon calling the hotel staff, only then did they mention this temp. setting was fixed for the months of spring and tried to settle the issue by giving us a fan. We tried to open the window to stay cool as well but were "welcomed" with construction sounds coming from the building opposite us. So we decided to turn off the A/C, closed the window, and slept through the clicking sounds of the fan as the fan head turned. Secondly, we noted an unpleasant smell coming from the drain of the bathroom for the duration of our stay, even when we had cleaning service each day. Air freshener of some sorts would have been pleasant. For a hotel with such ratings, I really had high expectations. Overall, a disappointing experience.
Stayed 3 nights in Mar 2023
Response from Front Desk. BANG on 25 Mar 2023
Hello, thank you for staying in Solaria Nishitetsu Hotel Busan. First I'm very sorry for the inconvenience of using the air conditioner. Currently, it is in-between seasons, so The air conditioner is operated by crossing cooling and heating. It seems to have caused more inconvenience because individual control is not possible in our hotel. I'm sorry, but we'll improve and provide better service in the future. And we are very sorry for the inconvenience caused by the smell during your stay. The front desk is staffed 24 hours a day, so if you contact us immediately at any time, we will take action as quickly as possible. We are very sorry again for the disappointing experience.we'll meet you with better service on your next visit!I hope you always have a wonderful day. Thank you.

8/10 Good

Aelan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and affordable lodging.
Stayed 1 night in Mar 2023
Response from Front Desk. BANG on 25 Mar 2023
Hello, thank you for staying in Solaria Nishitetsu Hotel Busan. Our hotel is located in Seomyeon downtown, so it is convenient for shopping and City tour.We will be happy to see you again at our Solaria Nishitetsu Hotel Busan. Thank you so much.

10/10 Excellent

JianPing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Front Desk SON Y.K. on 16 Mar 2023
Hello, This is Solaria Nishitetsu Hotel Busan.Thanks for staying with us.We are so happy to take your feedback.We look forward to your next visit.Best regards.

8/10 Good

Touhidur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was really nice, close to various eateries, public transport and malls.
Stayed 4 nights in Feb 2023
Response from Front Desk. Hong on 18 Feb 2023
Hello, This is Solaria Nishitetsu Hotel Busan.Thanks for staying with us.We are so happy to take your feedback.We'll do the best every-time for best experience in Busan. Thank you.Best regards.

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Its ok
Stayed 1 night in Feb 2023
Response from Front jang on 8 Feb 2023
Hello, this is Solaria Nishitetsu Hotel Busan.Thank you very much for visiting Solaria Nishitetsu Hotel.Thank you again for leaving a valuable review with a high rating.I am glad that you were satisfied with your stay.Solaria Hotel will continue to strive to provide satisfactory service to our customers.I hope you have a day full of smiles today.thank you

10/10 Excellent

Seirim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staffs, near the subway and Lotte department store. But you have to bring your own toothbrush and paste as they’re not provided.
Stayed 1 night in Feb 2023
Response from Front jang on 8 Feb 2023
Hello, this is Solaria Nishitetsu Hotel Busan. I'm grateful that you had a satisfactory stay.Since January 1, 2023, toothbrushes and razors have been converted into sales and in effect due to the government's revised law. We ask for your understanding.I look forward to your next stay. Thank you.

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Just a hotel. Nothing special.
Stayed 1 night in Jan 2023
Response from Staff S.E.LEE on 29 Jan 2023
Hello. This is Solaria Nishitetsu Hotel Busan. Thank you for staying with us on this trip. Next time you visit, we will welcome you better. Best wishes for a Happy New Year. thank you.

10/10 Excellent

Joshua

Stayed 5 nights in Jan 2023

10/10 Excellent

sutan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel on the good location, close to metro, bus, restaurant
Response from Front J.H. KIM on 20 Jan 2023
Hello, thank you for staying in Solaria Nishitetsu Hotel Busan. Our hotel is located in Seomyeon downtown, so it is convenient for shopping and City tour.We will be happy to see you again at our Solaria Nishitetsu Hotel Busan. Thank you so much.Many Thanks

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!
Response from Front Desk. Oh on 15 Jan 2023
Hello, This is Solaria Nishitetsu Hotel Busan. Thanks for staying with us. We are so happy to take your feedback.And We are glad you're satisfied with our hotel. We always try to offer better service. We'll be looking forward to your next visit. Thank you.

10/10 Excellent

Claire

Stayed 3 nights in Jan 2023
Response from Front.Oh on 15 Jan 2023
Hello, This is Solaria Nishitetsu Hotel Busan. Thank you for staying.Our hotel is trying to provide a variety of amenities, clean rooms, and friendly service.We always try to offer better service. Thank you. We hope to see you again :)