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Reviews of Ramada Encore Haeundae

4 out of 5
Ramada Encore Haeundae
9, Gunam-ro, Haeundae-gu, Busan

Reviews

8.6

Excellent

Rating 10 - Excellent. 511 out of 1000 reviews" "
Rating 8 - Good. 328 out of 1000 reviews" "
Rating 6 - Okay. 91 out of 1000 reviews" "
Rating 4 - Poor. 46 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rene

Liked: Cleanliness, staff & service

10/10 Excellent

Tiffany

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this location to anyone. Staff was friendly and area was very fun to explore. The beach is beautiful.
Stayed 2 nights in Mar 2024

8/10 Good

Trixia Kristine

Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful
The front desk was very helpful checking us in early, helping us find the best subway lines, and hailing taxis.
Stayed 3 nights in Sep 2023

10/10 Excellent

Ariane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Apr 2023
Response from RamadaEncore Haeundae on 3 May 2023
We were happy to read that you enjoyed the hotel. Thank you for sharing your review following your stay at Ramada Encore Haeundae. We are looking forward to welcoming you again.

10/10 Excellent

Archie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is perfect hotel for tourist bcos’ it is convenient for transportation, dining and attraction.
Stayed 2 nights in Apr 2023
Response from RamadaEncore Haeundae on 26 Apr 2023
We were happy to read that you enjoyed the hotel. Thank you for sharing your review following your stay at Ramada Encore Haeundae. We are looking forward to welcoming you again.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with comfortable beds and a great location close to the subway and Haeundae beach. I would stay here again.
Stayed 3 nights in Apr 2023
Response from RamadaEncore Haeundae on 17 Apr 2023
We were happy to read that you enjoyed the hotel. Thank you for sharing your review following your stay at Ramada Encore Haeundae. We are looking forward to welcoming you again.

10/10 Excellent

Cassandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and well-located hotel
Very reasonably priced room for its great location right at the famed Haeundae beach (about 5min walk away). The area it was in had lots of shops and food options right next to it, including lots of convenience stores. The rooms were very clean and comfortable, and reasonably sized for the price. The staff were also very helpful (in English) with various things, holding our bags in storage both before and after check in.
Stayed 2 nights in Dec 2022
Response from RamadaEncore Haeundae on 5 Jan 2023
We were happy to read that you enjoyed the hotel. Thank you for sharing your review following your stay at Ramada Encore Haeundae. We are looking forward to welcoming you again.

8/10 Good

eunkyeong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Eunyoung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is easy access to restaurants, beach and public transportation. We stayed here for three nights and love this place.
Stayed 3 nights in Oct 2022

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location near beach and subway. Coin laundromat was convenient. The only downside is the small room size that is different from the pictures in the listing.
Stayed 3 nights in Oct 2022

10/10 Excellent

Wayne, San Jose

Stayed 1 night in Oct 2022

10/10 Excellent

SANGYONG

Stayed 2 nights in Oct 2022

8/10 Good

Kyudong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym needs an upgrade and better maintenance and more equipment. Gym sweat towels had bad smells due to humidity in the room.
Stayed 2 nights in Sep 2022

10/10 Excellent

Myung Mo

Stayed 1 night in Sep 2022

8/10 Good

Eun

Travelled with group
Liked: Cleanliness, staff & service
Nice location with subway .
Stayed 1 night in Aug 2022
Response from customer manager on 19 Aug 2022
We were happy to read that you enjoyed the hotel. Thank you for sharing your review following your stay at Ramada Encore Haeundae. We are looking forward to welcoming you again.

10/10 Excellent

Sangmo, Edgewater

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sure It was fabulous staying and experience.
Stayed 3 nights in Jul 2022
Response from customer manager on 22 Jul 2022
We were happy to read that you enjoyed the hotel. Thank you for sharing your review following your stay at Ramada Encore Haeundae. We are looking forward to welcoming you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from customer manager on 14 Jul 2022
안녕하세요, 고객님. 저희 호텔을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

6/10 Okay

Sohyun

Liked: Staff & service
Wifi connection was very poor
Stayed 6 nights in Jun 2022
Response from customer manager on 14 Jul 2022
Thank you for your time to leave a review of your recent stay at Ramada Encore Haeundae. First of all, we sincerely apologize for the inconvenience you experienced during your stay. We are going to check the connection issue and figure it out. We deeply appreciate your valuable comments again and we look forward to welcoming you back in the near future.

10/10 Excellent

Andreas

Travelled with family
Excellent
Stayed 4 nights in Jun 2022
Response from customer manager on 14 Jul 2022
안녕하세요, 고객님. 저희 호텔을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, Convenient location, Room is smaller than what's on website photo.
Stayed 2 nights in Jun 2022
Response from customer manager on 14 Jul 2022
Thank you for your time to leave a review of your recent stay at Ramada Encore Haeundae. On behalf of the entire team members, we are so pleased that you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Taylor

Stayed 1 night in Jun 2022
Response from customer manager on 14 Jul 2022
안녕하세요, 고객님. 저희 호텔을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

8/10 Good

Tasneem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend this. Metro, shopping and bars on your doorstep. Few blocks to the beach. Rooms were clean and spacious but basic and dull. Could do with a colour! Carpets need changing. Service was fine.
Stayed 2 nights in Jun 2022
Response from customer manager on 17 Jun 2022
Thank you for your time to leave a review of your recent stay at Ramada Encore Haeundae. On behalf of the entire team members, we are so pleased that you enjoyed your stay with us. We look forward to welcoming you back soon. Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from customer manager on 10 Jun 2022
안녕하세요, 고객님. 저희 호텔을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

10/10 Excellent

Kilbae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from customer manager on 16 May 2022
안녕하세요, 고객님. 저희 호텔을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

10/10 Excellent

Hailong

Stayed 3 nights in May 2022
Response from customer manager on 16 May 2022
안녕하세요, 고객님. 저희 호텔을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from customer manager on 2 May 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from customer manager on 4 Mar 2022
안녕하세요, 고객님. 저희 호텔을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

10/10 Excellent

Chad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the late check-in time (1500 hrs.) and the distance to the smoking area (outside), my friends and I enjoyed our stay.
Stayed 2 nights in Feb 2022
Response from customer manager on 4 Mar 2022
Dear, Chad Thank you for your time to leave a review of your recent stay at Ramada Encore Haeundae. On behalf of the entire team members, we are so pleased that you enjoyed your stay with us. We look forward to welcoming you back soon. Regards,

10/10 Excellent

Seunghyun

Stayed 1 night in Jan 2022
Response from customer manager on 4 Feb 2022
안녕하세요, 고객님. 저희 호텔을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

8/10 Good

YEUJIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great experience
Great location, hospitality and they offer a free parking service. Affordable price is a plus
Stayed 1 night in Dec 2021
Response from customer manager on 7 Jan 2022
Thank you for your time to leave a review of your recent stay at Ramada Encore Haeundae. On behalf of the entire team members, we are so pleased that you enjoyed your stay with us. We look forward to welcoming you back soon. Yours sincerely,

10/10 Excellent

Hailee S

Stayed 3 nights in Dec 2021

8/10 Good

Won and

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from customer manager on 25 Oct 2021
안녕하세요, 고객님. 저희 호텔을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

10/10 Excellent

Jenny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite and kind staffs
Stayed 2 nights in Sep 2021
Response from customer manager on 1 Oct 2021
Thank you for your time to leave a review of your recent stay at Ramada Encore Haeundae. On behalf of the entire team members, we are so pleased that you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Eva

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from customer manager on 1 Oct 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from customer manager on 1 Oct 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

One night stay in Busan.
For a one night stay it was ok. The room wasn’t the cleanest but it was ok.
Stayed 1 night in Sep 2021
Response from customer manager on 24 Sept 2021
Dear, our guest Thank you for using Ramada Encore Haeundae. Thank you also for taking your valuable time to leave a review. We will do our best to provide greater satisfaction than expected in the future.. We look forward to welcoming you back soon. Best regards,

8/10 Good

Dahye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from customer manager on 27 Aug 2021
안녕하세요, 고객님. 저희 호텔을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

8/10 Good

Jaeyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Kamaludin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from customer manager on 24 Sept 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location. Not oceanfront but still had an ocean view plus a nice view of the street/plaza with the main shopping and eating shops. Clean, comfortable and well equipped room. Would stay there again when in Busan.
Stayed 3 nights in Jun 2021
Response from customer manager on 2 Jul 2021
Thank you for your wonderful review about your stay with us at Ramada Encore Haeundae. We are truly delighted to hear you had such great time with us and It will give us a great pleasure to welcome you back again. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, refreshing stay. The room was exactly as advertised, the staff were very accomodating and informative. The breakfast buffet was less than satisfactory but given the business of the season and pandemic conditions, it was understandable.
Stayed 1 night in Jun 2021
Response from customer manager on 24 Jun 2021
Thank you for your kind review about your stay with us at Ramada Encore Haeundae. We are delighted to read that you were pleased with the hotel in overall. We hope to welcome you back to Ramada Encore Haeundae in the not too distant future. Yours sincerely,

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Someone smoked in their bathroom and the smell carried into my room. There was so much smoke smell that it was suffocating inside my room.
Stayed 3 nights in Jun 2021
Response from customer manager on 24 Jun 2021
Thank you for your time to leave a review of your recent stay at Ramada Encore Haeundae. First of all, we sincerely apologize for the inconvenience you experienced due to the call. Although our hotel is non-smoking hotel and we notice this everytime at check-in, there are still some customers who do smoke in rooms making other customers feel unpleasant. Accordingly, we always have to check the condition of the rooms after customers check-out and during the process, the situation was happened. We deeply feel sorry for the situation you had. We are also carefully reviewing your other comments and promise you that we will make further improvements to serve you better. We deeply appreciate your valuable comments again and we look forward to welcoming you back in the near future. Best regards,

8/10 Good

TAE SEOK

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good except elevator
Stayed here for 2 days and Most of service cleanliness and experience was good. Except I had a hard time taking elevator around the check out and check in time, it took us to wait around 15min to take the elevator.
Stayed 2 nights in May 2021
Response from customer manager on 20 May 2021
First of all, we sincerely apologize for the inconvenience you experienced due to elevators issue during your stay at our hotel. Although we try to do our best to make convenient arrangement for the elevators, we feel very sorry for that our customer still feel inconvenient to use. Your feedback is important for us to serve you better and We ensure you that we make further improve our commitment to delivering better service to our customers. We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
The property is in a good location for the Haeundae Beach walking area. Near many of the reasons that you would go to the beach (restaurants, Open air markets, clubs, bars, general entertainment, etc.) What was disappointing about the property was in a few areas. 1) Room climate control is centralized so rooms could be in full heating when you need cooling. Room was 80 degrees and climbing. Hotels solution was to bring a fan. 2) Hotel staff not knowledgeable on hotel room amenities such as which sockets provide 110V. Staff advised Wife to plug in 110V baby bottle warmer into 220v socket- I was able to catch this in time.
Stayed 3 nights in Apr 2021
Response from customer manager on 27 Apr 2021
Thank you for your time to leave a review of your recent stay at Ramada Encore Haeundae. First of all, we sincerely apologize for the inconvenience you experienced during your stay. We have already forwarded your complaint and will make sure you will not experience the same inconvenience by training and managing our staff thoroughly. We are also carefully reviewing your comments and promise you that we will try to do our best to make further improvements to serve you better. We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace. Kind Regards,

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2021
Response from customer manager on 27 Apr 2021
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Favorite part of the stay was that the rooms were really comfortable and clean. I did not like that there we were placed on the side with construction that was really loud and a bad view.
Stayed 2 nights in Mar 2021
Response from customer manager on 14 Apr 2021
Thank you for your time to leave a review of your recent stay at Ramada Encore Haeundae. First of all, we sincerely apologize for the inconvenience you experienced due to the place of construction. We will do our best to serve you better. Thank you for choosing us again, and we look forward to welcoming you back soon. Best regards,

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from customer manager on 29 Mar 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Corner suite worth the extra. Gym kind of sucks. Very clean.
Stayed 2 nights in Feb 2021
Response from customer manager on 5 Mar 2021
We were happy to read that you enjoyed the hotel. Thank you for sharing your review following your stay at Ramada Encore Haeundae. We are looking forward to welcoming you again.

4/10 Poor

Sung

Liked: Cleanliness, staff & service
The 2 things that were very disappointing is the shower and parking. Shower hot water doesn’t seem to be all that hot and in this cold weather, it just doesn’t want to make u take showers because the water isn’t that hot. To take your car out the valet parking is a massive pain. One car at a time and people are waiting for them one by one. Just gets frustrating.
Stayed 2 nights in Nov 2020
Response from customer manager on 8 Jan 2021
Thank you for your time to leave a review of your recent stay at Ramada Encore Haeundae. First of all, we sincerely apologize for the inconvenience you experienced during your stay. We are carefully reviewing your comments and promise you that we will try to do our best to make further improvements to serve you better. We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.