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Reviews of Hotel Marcher

2.5 out of 5
Hotel Marcher
10, Heukgyo-ro, Jung-gu, Busan

Reviews

8.6

Excellent

Rating 10 - Excellent. 60 out of 140 reviews" "
Rating 8 - Good. 58 out of 140 reviews" "
Rating 6 - Okay. 19 out of 140 reviews" "
Rating 4 - Poor. 1 out of 140 reviews" "
Rating 2 - Terrible. 2 out of 140 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jemima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Hotel Marcher for 4 nights in the last week of Jan 2024. We felt very at home at the hotel. The hotel staff were very kind and helpful all through our stay. We felt like we had family looking after us. Housekeeping does a great job and I must thank you for the bidet that keeps the seat warm. The hotel and its rooms were all well maintained, designed and intentionally decorated. We will miss staying here, thank you for your hospitality.
Stayed 4 nights in Jan 2024
Response from LIM on 2 Mar 2024
Hello, customer.I couldn't help you much, but thank you for your thoughts.We hope you have good memories at our hotel and that you will always be happy.Thank you very much for taking your valuable time to leave a great review.

10/10 Excellent

nam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 7 nights in Dec 2023
Response from LIM on 9 Jan 2024
Dear customer.Thank you for using our hotel.We will always serve you kindly.Please visit again, and I wish you a happy new year

10/10 Excellent

Kyle

Stayed 2 nights in Jun 2023
Response from LIM on 26 Jun 2023
안녕하세요.저희호텔을 이용해주시고,좋은 점수 주셔서 감사합니다.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, really lovely staff, and a great location!
Stayed 2 nights in May 2023
Response from LIM on 3 May 2023
Dear customer.Thank you for being satisfied with our hotel.There must have been some uncomfortable parts, but thank you for your understanding and for giving me a good score.We hope to see you again next time if there is a chance. Thank you.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 6 nights in Apr 2023
Response from LIM on 8 Apr 2023
Dear customer.Thank you very much for staying at our hotel for a long time and using it cleanly, and thank you for the good score.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful 4 nights
It was a nice stay, with friendly and helpful staff. Able to communicate in limited English with us, through translator app. Response to service requests were prompt. Room was cosy and the toilet is clean. Location is good as it's right beside the BIFF area and various markets.
Stayed 4 nights in Dec 2022
Response from LIM on 15 Dec 2022
Dear customer. Thank you for staying with us. In the meantime, due to Covid, it has been limited to domestic customers only. Suddenly, there were many foreigners.We are looking for English speaking staff. Thank you for your understanding, and thank you for the best review.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Likely the best location when staying in Busan! Walkability to food stalls and the night market made it easy for our group of 6 to lounge around without having a strict itinerary (or car). Front desk staff was extremely kind and helpful in providing suggestions for food and directions to the beach. Of note, room keys are specific to each room and incur a $200 replacement fee
Stayed 2 nights in Nov 2022
Response from LIM on 1 Dec 2022
Dear customer. I hope you will have pleasant memories on your long journey. It was nice to see the whole family traveling happily. Thank you very much for taking the time to post a good article about the advantages of our hotel. I wish you always good health and happiness. I appreciate i

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a great addition to the Nampo area. It’s close to all The sights to see around the area and close to Airport bus and subway. The only two minor issues as a visitor from USA was the towels are very small and the mattress very firm. Both of which you’ll get used to. The rooms are very large and the bath tub is bigger than most tubs in the USA. But the best part of this hotel is the front desk staff who will go out of their way to take care of their guests.
Stayed 6 nights in Dec 2019
Response from LIM on 7 Jan 2020
Hello. First, thank you for using our hotel. Thank you very much for your favorable evaluation of our hotel. It's very natural to guide you or catch a taxi for you Please visit again. Thank you.

8/10 Good

Yong Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from lim on 20 Dec 2019
안녕하십니까 고객님 . 고객님의 소중한 피드백에 감사의 말씀을 전하며, 직원들과 공유하여 더 좋은 호텔이 될 수 있는 바탕이 되도록 하겠습니다. 다시 한 번 감사의 말씀을 전해드리며,재방문도 부탁 드리겠습니다.감사합니다.

10/10 Excellent

Verified traveller

Stayed 5 nights in Dec 2019
Response from LIM on 13 Dec 2019
-안녕하십니까 고객님 . 고객님의 소중한 피드백에 감사의 말씀을 전하며, 직원들과 공유하여 더 좋은 호텔이 될 수 있는 바탕이 되도록 하겠습니다. 다시 한 번 감사의 말씀을 전해드리며,재방문도 부탁 드리겠습니다.감사합니다.

8/10 Good

Low

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1sf time and would like to stay again
We stayed on 7th floor. Nice patio. Housekeeping was great. Front desk can't speak so much English but they are warm people. Simple breakfast is free. Coffee you can drink anytime. There is a lift between exit 3 and exit 5 of Jagalchi station. BIFF is within 8 minute walk. Go there for Ssiat Hotteok. Bupyeong market is just behind the hotel. Go there for Geoin Chicken.
Stayed 2 nights in Dec 2019
Response from lim on 8 Dec 2019
Hello, customer. Thank you for using our hotel. We are very happy to have you staying at our hotel. We are also very grateful for the satisfaction of our surrounding attractions. We will try to make your stay more comfortable in the future. Thank you very much.

10/10 Excellent

Michelle, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Marcher was a gem. Staff were very sincere. We arrived in the cold and the 2 ladies at front desks reminded me of how mums would welcome their kids back, after a long journey. They made us so welcome. The room was simple, clean and neat. it had all we need. The bathroom was wonderful with a tub and very useful toilet seat, which gave warm seat in the cold weather. It wasn't next to the subway but could walk to in 3 to 5 mins. It's in front of a huge market with food. We settled our short meals everyday. There's a stall that sells the best hottaek in the night after 8pm. It's one of those stall s set up in the middle during the night. Check in and out were very easy. Love this place!
Stayed 2 nights in Nov 2019
Response from 이지은 on 8 Dec 2019
Hello, this is Marche Hotel. I'm so impressed that I can't think of strong words. Thank you very much. I would be grateful if you were left with a page in your wonderful life. I pray that you will always be happy and happy. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from lim on 1 Aug 2019
Thank you for using the hotel. Good comments are always a great strength to us. We will try to be a hotel that can receive good comments from now on.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great tub and nice room in Jagalchi
Great tub, nice room. Only cons were a pretty hard bed and the fact that the power turned off when you left the room.
Stayed 3 nights in May 2019
Response from lim on 2 Aug 2019
Thank you for using our hotel. We will do our best to provide better service. The power is turned off when the key is removed. If you need power, you can request one more room key from the front desk. Thank you.

10/10 Excellent

Cherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious and clean. it is about 8 mins walk from the train station. Breakfast is very simple, only has bread, soup, egg, cereal, coffee and tea.
Stayed 2 nights in Apr 2019
Response from lim on 1 May 2019
Hi. Hotel Marcher. We are pleased that you are satisfied with our hotel room. Breakfast is prepared at the service level.  Some foreigners can not eat Korean food. So I have a simple preparation. Thank you for your understanding. I really appreciate the good reviews.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Valuable
Wonderful hotel, but the room is dusty and the English proficiency of staff need to improve
Stayed 5 nights in Mar 2019
Response from lim on 26 Mar 2019
Hi. Hotel Marcher. We apologize for the inconvenience.  I think we had a problem replacing the employee some time ago. We will educate you not to feel uncomfortable in the future. Thank you for your genuine review.

10/10 Excellent

Philomena Suling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
It was amazing and the staff all friendly. Big bonus, they can communicate in English which make it easier.
Stayed 3 nights in Mar 2019
Response from lim on 11 Mar 2019
Good morning, sir. Thank you for your feedback and we will share it with our employees to make it a better hotel. Once again, I would like to thank you. I look forward to your next visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great location with plenty of good eats surrounding the hotel and attractions within walking distance. Excellent staff that are always pleasant and genuinely willing to make your stay as comfortable as possible. Breakfast is limited but it’s included in the price so nothing to complain about.
Stayed 9 nights in Feb 2019
Response from lim on 22 Feb 2019
Hi. Hotel Marcher. Thank you for your comfortable stay. Breakfast is our concern. Foreigners may not be satisfied with Korean food, It is simply a free service. There are not many kinds such as toast, milk, juice, cereal, boiled egg, soup. Nevertheless, thank you for your understanding. Thanks for the good reviews.

6/10 Okay

Noe

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad customer service
1.) First day of cleaning of room wasnt done! Reasons ( cos we had card insert in room) and offers a upgrade for a clean room..but after looking at the room the offer wasnt any upgrade more like a downgraded room wasnt as spacious as what we had. Was a disappointment. End up we waited till 1am after we got our room clean up and go back again with all our luggage. 2.)Breakfast was told from 0700 to 0930 when we got down at 0730 been told it was not ready. And the next day we ring up the front desk to check again what time the breakfast till...was told 0930, we got down at 0920 to our surprise everything has been clear...it was a super basic and easy breakfast setting they have which only takes them 10min to clear up... the breakfast was a disappointment as well...its been so clear when a guest called u should know better they are coming for the breakfast... 3.) Room light couldn't turn off on the 4th night which makes us lost our sleeps as the light was just right above the bed...called the front desk he came up to look even try to reset the board still its not working. Everything got turn off only the main light above us wont turn off till early morning it got turn off after we try once again. As so we request for a late check out from ya hotel manager (korean lady) instead of doing some services recovery she trying to push the blame on us. And only allows a 45min of late check out and giving me a rude face. Which i dont think any guest should be treated this way.. and
Stayed 4 nights in Jan 2019
Response from hwang on 25 Jan 2019
I am really sorry to make you feel uncomfortable while staying in our hotel. The point you pointed out should be corrected as soon as possible. We will thoroughly train staff and inspect facilities. I will say sorry again and promise you the best service if you come back again. Thank you.

8/10 Good

Lim

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from lim on 25 Dec 2018
댓글이 없으셔서 아쉽지만,감사합니다.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from lim on 20 Dec 2018
최고의 점수를 주셔서 감사드립니다. 재방문 해주신다며 꼭 ㅐㅅ글을 부탁드리겠습니다. 감사합니다.

8/10 Good

C, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間整體乾淨，住的是3人房，空間寛敞，馬桶自動冲厠。走路5分鐘左右便可到札嗄其站，再向前步行短距離到南浦洞站及南浦洞商圈，購物方便。富平市場與酒店只是一街之隔，出酒店就有不少美食店，附近也有小型超市。札嘎其站有巴士直逹甘村洞文化村，方便。職員不懂英語，也可幫忙叫炸雞及查詢往首爾的班次和訂位情況，讃～
Stayed 1 night in Jun 2018
Response from lim on 25 Jun 2018
感谢您的感谢。 对由此造成的任何不便，我们深表歉意。 一些口译员很有帮助，一些新员工正在接受基本的服务培训。当客人要求时，有一位新员工。 我会进一步教育你。 谢谢。

6/10 Okay

Gunwoo

Stayed 1 night in May 2018
Response from lim on 3 Jun 2018
후기 올려주셔서 감사드립니다.

10/10 Excellent

zvi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel perfect erea
Response from lim on 7 May 2018
Marche hotel. Thank you so much for the good luck. There were a lot of guests this time, and there were some things that I did not care about. I am ashamed to understand everything. Always happy!

8/10 Good

Ai Ping, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff
The hotel staff were very helpful and patient. They recommended places to eat and helped arranged transportation especially with the drivers. Great service. Room and toilet are big. There are many good places around the hotel, mostly open in the evening. Hotel is bit of a walk from the station. Bed is slightly hard for my own preference. On the last night of our stay, we could smell smoke in the toilet which we think it could be due to smoking from neighboring room.
Stayed 3 nights in Apr 2018
Response from lim. on 7 Apr 2018
Marche hotel. Sorry for the inconvenience. The smell of the cigarette that the guest spoke of is going to make sure we have a problem. Our hotel has individual air vents, and I will check with the interior team again. Again sorry, thank you.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay indeed!
It's a great experience and hotel manager Jay is very nice and friendly. The place is very convenient located just at the Jagalchi area near to metro and bus station.
Stayed 4 nights in May 2017
Hi, Amy. It's too fast to keep your memory at here. How's going on? Just thanks for your nice comment, and waiting for your return with your nice friends!! Hope to see you soon. Have a good day. From your Jay.

8/10 Good

Fumi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても綺麗な部屋でした。スタッフの対応もよく、観光地まで歩いて行ける立地で、また利用したいです。
Stayed 2 nights in Dec 2023
Response from LIM on 9 Jan 2024
親愛なる顧客。当ホテルをご利用いただきありがとうございます。またお越しの際もスッキリご用意いたします。明けましておめでとうございます

10/10 Excellent

YING CHUANG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地理位置非常好👍
三人房都只給一條大浴巾，但是都可以再多要二條，瓶裝水也可以跟櫃台多要，床是硬的，但是算舒服的，浴缸超級大，假如都在釜山塔一帶玩，交通非常方便，國際市場就在旁邊的巷子，早餐到晚餐都可以解決
Stayed 4 nights in Dec 2023
Response from LIM on 9 Jan 2024
尊敬的顧客。感謝您使用我們酒店。如果您需要任何物資，請隨時告知我們，我們將免費提供。感謝您抽出寶貴的時間留下好評。

8/10 Good

seo young

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
개별 난방이 아니라서 좀 추웠던것 빼곤 무난하니 다 괜찮았습니다
Stayed 2 nights in Dec 2023
Response from LIM on 25 Dec 2023
안녕하세요.고객님께 불편을 드려서 죄송합니다.더욱 신경써서 불편하시지 않도록 노력 하겠습니다.담사합니다.

8/10 Good

AKI

Travelled with group
Liked: Staff & service, amenities
良いところ→コンビニがすぐ近くにある、ホテルのスタッフ皆さま親切、歩いて市場やショッピング街やご飯屋さんへ行ける、部屋の中が意外ときれい イマイチだったところ→ツインなのにバスタオルが1枚の用意(フロントへ言えばくださいます)、虫が出る
Stayed 2 nights in Nov 2023
Response from LIM on 8 Nov 2023
親愛なるお客様、まず私たちのホテルをご利用いただきありがとうございます。当ホテルは釜山市で主管する衛生管理最優秀等級を3年連続受賞したホテルです。 専門消毒業者が当ホテルを管理もしています。おそらく、客室清掃時に換気のために常に窓を開けて清掃をするのに、外から入ってきたようです。どうやらホテル位置が市場に近いのでそうです。たくさん驚かせて申し訳ありません。さらにスッキリ管理いたします。大切な時間内シアで率直な後期残してくれてありがとう。

10/10 Excellent

DAISHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフが親切です！
Stayed 1 night in Aug 2023
Response from LIM on 20 Aug 2023
親愛なるお客様。当ホテルをご利用いただき、満足していただきありがとうございます。 常に親切にお迎えいたします。

8/10 Good

YILING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
找不到什麼缺點～怎麼辦
服務態度親切～浴缸超大，小孩愛翻，步行幾分鐘可至各知名市場～美食主戰區也在步行5分鐘內就可抵達，飯店旁邊10公尺就是7-11,金字塔頂端的便利
Stayed 4 nights in Aug 2023
Response from LIM on 7 Aug 2023
親愛なるお客様。私たちのホテルの施設と場所に満足していただきありがとうございます。いつも頑張りましょう。

6/10 Okay

KAZUHIKO

Travelled with family
Liked: Staff & service
グランドスイ－トに宿泊しましたが。部屋が狭いのでビックリした。フロントのスタッフはとても親切でした。
Stayed 2 nights in Jul 2023
Response from LIM on 19 Jul 2023
こんにちは、お客様。私たちのホテルをご利用いただきありがとうございます。ロイヤルスイートルームには2種類あります。屋外にバスタブがある客室は内部スペースが小さく、客室内にバスタブがある客室は内部空間が大きいです。

8/10 Good

Yao Wen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodation
good location and good service. it's good choice for family trip.
Stayed 4 nights in Jul 2023
Response from LIM on 17 Jul 2023
Dear customer, thank you for using our hotel.We will meet you more kindly next time.Thank you for leaving a review.

6/10 Okay

Seisho

Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2023
Response from LIM on 7 Jun 2023
안녕하세요.저희 호텔을 이용해주셔서 감사합니다.부족한 부분은 더욱 노력하겠습니다.감사합니다.

10/10 Excellent

SHINJI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
マルシェ良し
過ごしやすいホテルでした。 立地も良く。 ホテルの方も日本語を勉強されてる感じがして。 助かりました。
Stayed 2 nights in Apr 2023
Response from LIM on 2 May 2023
こんにちは、お客様。当ホテルでゆっくりお越しいただきありがとうございます。いつもきれいにご用意いたします。良いレビューにも感謝します。

10/10 Excellent

Mi ae

Stayed 1 night in Jan 2023
Response from catherine on 10 Jan 2023
마르쉐를 이용하시고 칭찬글까지 남겨 주셔서 진심 감사드립니다. 보다 더 나은 써비스로 모시도록 최선을 다 하겠으며 다음에도 반갑게 뵙기를 희망 합니다 건강하시고 행복 하세요.

6/10 Okay

yong gak

Travelled with family
Stayed 2 nights in Dec 2022
Response from LIM on 28 Dec 2022
안녕하세요.고객님.다음에 만점받도록 더욱 노력 하겠습니다.감사합니다.

6/10 Okay

yong gak

Stayed 2 nights in Dec 2022
Response from LIM on 26 Dec 2022
안녕하세요.고객님.다음에 만점받도록 더욱 노력 하겠습니다.감사합니다.

10/10 Excellent

WANIDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Many resturants and shopping center around the location. Staff is so nice.
Stayed 3 nights in Oct 2022
Response from LIM on 9 Nov 2022
Thank you for your satisfaction with our hotel. If you have a chance, please visit again. Thank you for the high score.

6/10 Okay

Joon Sung

Business traveller
Stayed 1 night in Oct 2021
Response from LIM on 9 Nov 2022
부족한 부분이 많았던것 같습니다.더욱 노력하여 불편하시지 않게 준비하겠습니다.감사합니다.

6/10 Okay

yooshin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
이용후기
친절하신 직원분이 계셔서 편하게 잘 체크인했습니다. 늦게 도착해서 주차 공간이 없었는데, 친절하게 안내해주셔서 무리 없이 주차했어요. 위치가 좋고, 방도 넓어서 잘 묵었습니다.
Stayed 1 night in Feb 2021
Response from 손석진 과장 on 1 Mar 2021
여행길이 행복 하셨으면 좋겠습니다. 좋은 말씀 감사드립니다.다음번엔 더욱 편안히 쉬 실수 있는 장을 마련 하겠습니다.건강 하시고 행복 하시구요.

10/10 Excellent

JUNG WOO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from lim on 19 Dec 2020
안녕하십니까. 호텔 마르쉐 입니다. 코로나로 인해 어려운 시기에 저희 호텔을 방문해주셔서 진심으로 감사드립니다. 건강 조심하시고,너무나 감사드립니다.

8/10 Good

philipsystem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
재래시장이 가까운 숙소
어느 정도 적당한 숙소. 큰 불편도 큰 감동도 없는 딱 적당한. 재래시장이 바로 앞이어서 좋은 점이 많음. 각 방에 욕조가 있어서 좋음.
Stayed 2 nights in Dec 2020
Response from lim on 15 Dec 2020
안녕하십니까. 호텔마르쉐 입니다. 소중한 이용후기에 감사드리며 고객님께 감동이되는 호텔이 되도록 더욱더 노력하겠습니다. 건강유의하시고,행복하시갈 바라겠습니다. 감사합니다.

10/10 Excellent

Kwansoo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from lim on 29 Nov 2020
안녕하십니까. 호텔마르쉐 입니다. 저희 호텔을 이용해주시고, 좋은 점수를 주셔서 진심으로 감사드립니다. 코로나로 인해 모두 힘든때에, 건강조심하시고,하시는 일도 번창하시길 바라겠습니다. 감사합니다.

8/10 Good

kyongwok

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2020
Response from lim on 21 Nov 2020
안녕하십니까. 호텔 마르쉐입니다. 저희호텔을 이용해주셔서 감사드리고, 더욱 발전하는 호텔이 되도록 노력하겠습니다. 감사합니다.

10/10 Excellent

Hyesun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
부평깡통시장 먹자골목과 인접 여행이 용이합니다.
Stayed 1 night in Apr 2020
Response from lim on 18 Apr 2020
안녕하십니까. 호텔 마르쉐 입니다. 저희 호텔을 이용해 감사드립니다. 또한 저희 호텔의 저희 호텔의 위치에 만족해 주셔서 대단히 감사드립니다. 코로나로 인한 건강 조심하시고, 더욱 친절히 모시겠습니다. 감사합니다.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好很滿意
服務很好 員工很友善 房間整體乾淨整潔 只是床褥有點硬 附近有小型超市很方便
Stayed 4 nights in Feb 2020
Response from 이지은 on 14 Feb 2020
你好 床是乳膠的，所以一定很舒服。 我希望再次來韓國見 謝謝啦

8/10 Good

SOOTAK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from lim on 23 Jan 2020
안녕하십니까 고객님 . 고객님의 소중한 피드백에 감사의 말씀을 전하며, 직원들과 공유하여 더 좋은 호텔이 될 수 있는 바탕이 되도록 하겠습니다. 다시 한 번 감사의 말씀을 전해드리며,재방문도 부탁 드리겠습니다.감사합니다.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
보일러가 데워지는데 너무 오래걸려요 3시간은 벌벌 떨었음 체크인 할 때 알려주셨어야 보일러 켜놓고 나갔을텐데 알려주지 않아서 엄청 추웠습니다.
Stayed 1 night in Jan 2020
Response from lim on 23 Jan 2020
안녕하십니까.고객님 고객님께 프론트에서 보일러에 대해 충분한 안내가 되 지 않아 불편하게 해드려서 대단히 죄송합니다. 직원 교육을 다시 시켜서 고객님들께 이용하시는데불편하시지 않도록 하겠습니다. 소중한 후기에 감사드립니다.