2/10
Avoid at all costs. The only thing the property has going for it is the area, but there are much better options available elsewhere.
At the time of the booking in 2023 the property was listed as Hotel Cafe Pacific. It is not a hotel.
Upon access to the property and entry into the building, the superior room that had been booked bore little resemblance to the pictures included in the hotel listing and facilities that were included per the listing were not present.
Due to the issues we identified, we decided to stay to book alternative accommodation and stay there instead. We complained directly to Smartflats, outlining the issues in detail - with Expedia’s help we were able to get a refund.
The following issues were present with the room:
- the floors/wall/balcony were dirty
- most of the lights did not work
- the bed linen was not clean
- the towels were not clean
- safety and security concerns with the room/common areas:
- broken smoke alarm in the lobby
- broken window at front of the property
- broken lights in the lobby area
- there are no lights in the common area between the elevator and our room.
Other facilities that were meant to be available per the listing were not present:
- there is no wi-fi
- no TV in the room
- no coffee/tea making equipment
- no rubbish bins
- other decor such as wall pictures (seen in photographs advertising the room) were missing
