Pool

Reviews of Brookings Inn Resort

2 out of 5
Brookings Inn Resort
1143 Chetco Avenue, Brookings, OR

Reviews

6.0
Rating 10 - Excellent. 115 out of 978 reviews" "
Rating 8 - Good. 232 out of 978 reviews" "
Rating 6 - Okay. 236 out of 978 reviews" "
Rating 4 - Poor. 233 out of 978 reviews" "
Rating 2 - Terrible. 162 out of 978 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Clayton

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and the best breakfast with the most choices and the woman working kept it well stocked and she was very kind and helpful. Large area and good food.
Stayed 1 night in Apr 2024
Response from Brookings Inn Resort Management on 10 Apr 2024
Dear Clayton,Thank you for sharing your delightful experience with us! We are thrilled to hear that you found our rooms clean and enjoyed our extensive breakfast selection. Our team takes great pride in ensuring our guests feel welcomed and well-cared for. Your kind words will be shared with our dedicated staff, especially the woman you mentioned. We look forward to welcoming you back soon for another enjoyable stay.Kind Regards,Brookings Inn Resort Management

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great deal - very good and very reasonably priced.
Stayed 1 night in Mar 2024
Response from Brookings Inn Resort Management on 8 Apr 2024
Dear Grace,We're thrilled to hear that you found our accommodations to be a great deal, offering both quality and affordability.  Thank you for choosing to stay with us, and we hope to welcome you back again soon for another excellent experience.Kind Regards,Brookings Inn Resort Management

6/10 Okay

Angel, Central point

Travelled with family, Travelled with family and small children, Travelled with group
The room was okay outdated the pool was nice but out tube was out of service but all side price was good 👍
Stayed 1 night in Mar 2024
Response from Brookings Inn Resort Management on 2 Apr 2024
Dear Angel,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our pool facilities. We apologize for any inconvenience regarding the outdated room and the out-of-service hot tub. Your comments are important to us, and we'll use them to enhance our services. We hope to welcome you back for an improved experience in the future.Kind Regards,Brookings Inn Resort Management

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Brookings Inn Resort Management on 1 Apr 2024
Dear Samantha,Thank you for choosing to stay with us and for taking the time to share your feedback. We are thrilled to hear that you enjoyed your experience at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority. Your kind words motivate us to continue delivering memorable stays. We look forward to welcoming you back on your next visit.Kind Regards,Brookings Inn Resort Management

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my room. Bed was humongous, could have easily slept three people. The room was almost too big for myself.
Stayed 1 night in Mar 2024
Response from Brookings Inn Resort Management on 19 Mar 2024
Dear Kristie,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your spacious accommodations and the comfort of our generously sized bed. Your feedback is appreciated, and we strive to provide a comfortable stay for all our guests. We look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,Brookings Inn Resort Management

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, convenient to downtown and a convenience store nearby for late night snacks :D
Response from Brookings Inn Resort Management on 19 Mar 2024
Dear Kristie,Thank you for choosing to stay with us and for sharing your positive experience. We're delighted to hear that our convenient location met your needs, and that you found our proximity to downtown and nearby convenience store beneficial. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Kind Regards,Brookings Inn Resort Management

10/10 Excellent

Moria

Stayed 2 nights in Mar 2024
Response from Brookings Inn Resort Management on 8 Apr 2024
Dear Moria,Thank you for a Perfect Score Rating on your stay at Brookings Inn Resort.  We are glad you enjoyed your stay.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are appreciated.  We would love to host you again for your next visit.Kind Regards,Brookings Inn Resort Management

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been coming here for years and they have just remodeled so it is even nicer now! We appreciate the great hospitality, affordability and great location. A great choice for anyone who wants to enjoy the beautiful coast.
Stayed 1 night in Mar 2024
Response from Brookings Inn Resort Management on 13 Mar 2024
Dear Sylvia,Thank you so much for your continued loyalty and kind words. We're delighted to hear that you've noticed and enjoyed our recent renovations. It's always a pleasure to provide our guests with a great experience, combining hospitality, affordability, and a prime location. We look forward to welcoming you back for many more years of coastal enjoyment.Kind Regards,Brookings Inn Resort Management

8/10 Good

Susan

It was fine
Stayed 2 nights in Mar 2024
Response from Brookings Inn Resort Management on 12 Mar 2024
Dear Susan,We're grateful for your stay and feedback. While we're glad to hear your experience was satisfactory, we're committed to ensuring every guest enjoys an exceptional stay. We'd love to know more about how we can elevate your experience next time. Your insights are invaluable in helping us improve. Thank you for choosing us, and we look forward to welcoming you back for an even better stay.Kind Regards,Brookings Inn Resort Management

8/10 Good

Timothy

Liked: Cleanliness, staff & service
clean easy access Soda machine by room 302 would not take cash
Stayed 2 nights in Mar 2024
Response from Brookings Inn Resort Management on 5 Mar 2024
Dear Timothy,Thank you for taking the time to share your feedback. We appreciate your positive comments on our cleanliness and easy access. We apologize for any inconvenience with the soda machine by room 302 not accepting cash. Our team is investigating the issue to ensure a smoother experience for future guests. Your feedback is valuable, and we look forward to welcoming you back for an improved stay.Kind Regards,Brookings Inn Resort Management

6/10 Okay

Katie Marie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The hot tub was not available and there was no breakfast as advertised. I did appreciate that we were allowed to check in early at 1230 and didn't have to wait till 3.
Stayed 1 night in Feb 2024
Response from Brookings Inn Resort Management on 8 Feb 2024
Dear Katie,Thank you for sharing your experience with us. We apologize for any inconvenience regarding the hot tub and breakfast. We understand the importance of these amenities and regret any disappointment caused. We appreciate your acknowledgment of our early check-in flexibility. Our team is committed to improving our services, and your feedback helps us in this endeavor. We hope to welcome you back soon for a more seamless and enjoyable stay.Kind Regards,Brookings Inn Resort Management

8/10 Good

Desiree

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was very pleased!
Stayed 1 night in Jan 2024
Response from Brookings Inn Resort Management on 23 Jan 2024
Dear Desiree,Thank you for sharing your positive experience with us! We are thrilled to learn that you were pleased with your stay at our hotel. Your satisfaction is our utmost priority, and we appreciate your kind words. Our team is dedicated to providing exceptional service, and we look forward to welcoming you back for another enjoyable visit. If there's anything specific you loved about your stay, please feel free to share, as we always strive to exceed our guests' expectations.Kind Regards,Brookings Inn Resort Management

10/10 Excellent

Cindy

Will stay again
Large clean room. Very friendly staff.
Stayed 1 night in Dec 2023
Response from Brookings Inn Resort Management on 1 Feb 2024
Dear Cindy,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you enjoyed our spacious and clean rooms, as well as the friendliness of our staff. It was our pleasure to have you as our guest, and we look forward to welcoming you again on your next visit. Your feedback is truly appreciated.Kind Regards,Brookings Inn Resort Management

8/10 Good

Michelle

Liked: Cleanliness
Peaceful stay
Stayed 2 nights in Dec 2023
Response from Brookings Inn Resort Management on 29 Dec 2023
Dear Michelle,Thank you for choosing our hotel and taking the time to share your experience. We are delighted to hear that you enjoyed a peaceful stay with us. Providing a serene environment for our guests is our top priority, and we are pleased to have met your expectations. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another tranquil experience.Kind Regards,Brookings Inn Resort Management

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Been here many times
5th time here and we really like it here
Stayed 2 nights in Dec 2023
Response from Brookings Inn Resort Management on 26 Dec 2023
Dear Erika,Thank you for choosing our hotel repeatedly—we're honored to welcome you back for the fifth time. Your loyalty is truly appreciated, and it's wonderful to know that you've consistently enjoyed your stays with us. Our team is committed to maintaining the high standards that keep you coming back. We look forward to exceeding your expectations on your future visits. Should you have any specific preferences or requests, please feel free to share them with us. Your comfort is our priority.Kind Regards,Brookings Inn Resort Management

4/10 Poor

Flo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
room smelled bad,lights not working on bathroom sink area,noisy fighting,arguing,neighbors in the middle of the night,felt unsafe.
Stayed 1 night in Nov 2023
Response from Brookings Inn Resort Management on 7 Dec 2023
Dear Flo,Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay. We are addressing the issues with room odor and faulty lights immediately. We regret any disturbance caused by neighboring guests and assure you that guest safety is our top priority. Please contact our front desk directly in the future so we can promptly address any concerns. We appreciate your feedback and hope to have the opportunity to provide you with an improved stay in the future.Sincerely,Brookings Inn Resort Management

8/10 Good

Jana

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Brookings Inn Resort Management on 28 Nov 2023
Dear Jana,Thank you so much! Knowing that you enjoyed your time with us indeed makes our day. We truly appreciate your positive rating and hope you will stay with us again next time you visit the area.Kind Regards,Brookings Inn Resort Management

10/10 Excellent

Tom

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Brookings Inn on 6 Nov 2023
Thank you for reviewing!

4/10 Poor

Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not very clean. I can see that they are trying to update but this should have been communicated. Poor TV reception, no blow dryer, no hanger to hang up our coats. No very clean in the room. The only good thing was that the beds were comfortable. But I reserved a King bed and got 2 queens...
Stayed 1 night in Oct 2023
Response from Brookings Inn Resort Management on 19 Oct 2023
Dear Elizabeth,Thank you for taking the time to share your feedback with us. We sincerely apologize for the cleanliness issues you encountered during your stay. Your comments are invaluable in helping us make necessary improvements and enhance our guest experience.We regret the inconvenience with TV reception and the amenities provided. Please know that we take your feedback seriously and will work diligently to rectify these issues.We apologize for the mix-up regarding your bed preference and will ensure better communication in the future. We appreciate your positive note about our comfortable beds.We hope to have the opportunity to welcome you back and provide a much-improved experience.Sincerely,Brookings Inn Resort Management

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Brookings Inn Resort Management on 19 Oct 2023
Dear Doug,Thank you for staying with us when you visited Brookings Inn Resort. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Brookings Inn Resort!Kind Regards,Brookings Inn Resort Management

4/10 Poor

Ronald

Disliked: Cleanliness, property conditions & facilities, room comfort
Let's try this again...
Looked like the Inn was in an incomplete transition. My partner was disappointed in a haggard appearing carpet that desperately needed a cleaning.
Stayed 1 night in Oct 2023
Response from Brookings Inn Resort Management on 16 Oct 2023
Dear Ronald,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your recent stay. Our team is committed to continuous improvement, and we have taken note of your concerns regarding the carpet. Please be assured that we are actively addressing this matter to ensure a more pleasant experience for our guests in the future. We appreciate your valuable input and hope to welcome you back for a more enjoyable stay.Kind Regards,Brookings Inn Resort Management

8/10 Good

Grace

Liked: Cleanliness, staff & service, amenities
Front desk worker who checked me in was nice, I was disappointed their hot tub is not longer available (it’s boarded up), the pool looked nice tho, and my room definitely needs some new carpet, general maintenance, and an update
Stayed 1 night in Oct 2023
Response from Brookings Inn Resort Management on 12 Oct 2023
Dear Grace,Thank you for sharing your feedback with us. We're pleased to hear you had a positive interaction with our front desk team. We apologize for any inconvenience regarding the hot tub's unavailability; we're in the process of making improvements. Your comments about the room have been duly noted, and we are working to enhance the overall experience. We appreciate your valuable input and hope you'll consider staying with us again in the future.Kind Regards,Brookings Inn Resort Management

2/10 Terrible

Les

Stayed 1 night in Oct 2023
Response from Brookings Inn Resort Management on 1 Nov 2023
Dear Les,Thank you for taking the time to review your stay. We apologize for any inconvenience and hope you give us another chance to deliver you the best-in-class hospitality we are recognized for.Sincerely,Brookings Inn Resort Management

10/10 Excellent

Joe, Kalispell

Liked: Amenities
Everything was just what I needed
Stayed 3 nights in Sep 2023
Response from Brookings Inn Resort Management on 4 Oct 2023
Dear Joe,Thank you for taking the time to share your feedback with us. We are delighted to hear that your stay met your expectations and provided you with everything you needed. It's our utmost priority to ensure our guests have a comfortable and enjoyable experience. We look forward to welcoming you back in the near future and continuing to exceed your expectations.Kind Regards,Brookings Inn Resort Management

6/10 Okay

David

Travelled with family
Disliked: Staff & service
Stayed 2 days no maid service after day 1
Stayed 2 nights in Sep 2023
Response from Brookings Inn Resort Management on 27 Sept 2023
Dear David,Thank you for choosing to stay with us and for taking the time to share your feedback. We sincerely apologize for the oversight in providing maid service during your stay. This does not reflect our usual standards of service, and we have addressed this with our housekeeping team to ensure it doesn't happen again. We appreciate your patience and hope to welcome you back for a more seamless experience in the future.Kind Regards,Brookings Inn Resort Management

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is terrible! Ragged carpet, filthy furniture, rude staff all make for a poor experience.
Stayed 1 night in Sep 2023
Response from Brookings Inn Resort Management on 27 Sept 2023
Dear John,We deeply regret to hear about your recent experience at our property. Please accept our sincere apologies for falling short of your expectations. Your feedback is invaluable to us, and we take it seriously. We are actively addressing the issues you've raised to ensure a more pleasant stay for all our guests in the future. We hope you will give us another chance to provide you with the exceptional service and comfort that we are known for.Sincerely,Brookings Inn Resort Management

10/10 Excellent

Finuviel

Stayed 1 night in Sep 2023
Response from Brookings Inn Resort Management on 27 Sept 2023
Dear Finuviel,Thank You for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner.Kind Regards,Brookings Inn Resort Management

6/10 Okay

Larry

Travelled with family
Disliked: Amenities
Only one chair, two hangers, dirty carpet and nothing to put a suitcase on.
Stayed 2 nights in Sep 2023
Response from Brookings Inn Resort Management on 22 Sept 2023
Dear Larry,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comments have been noted, and we will take immediate action to address these issues to ensure a more comfortable and enjoyable stay for our future guests. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved experience.Kind Regards,Brookings Inn Resort Management

8/10 Good

Mariann E.

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There was no hairdryer, The staff was pleasant and informative and it was fairly quiet. We had some noisy, bumping around upstairs people the first night there.
Stayed 2 nights in Sep 2023
Response from Brookings Inn Resort Management on 14 Sept 2023
Dear Mariann,Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding our pleasant and informative staff and the generally quiet atmosphere. We apologize for any inconvenience caused by the noise disturbance during your first night. Your comfort is important to us, and we will take steps to address this issue and ensure a more enjoyable stay in the future. We hope to have the opportunity to welcome you back and provide an even better experience.Kind Regards,Brookings Inn Resort Management

6/10 Okay

David

Stayed 1 night in Sep 2023
Response from Brookings Inn Resort Management on 13 Sept 2023
Dear David,Thank you for leaving us a rating of your stay. We hope to have the opportunity to welcome you again to provide you with a better experience in the future. Thank you for choosing to stay with us at Brookings Inn Resort.Kind Regards,Brookings Inn Resort Management

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great. Super value.
Stayed 1 night in Sep 2023
Response from Brookings Inn Resort Management on 12 Sept 2023
Dear Kathy,Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed our pool and found your stay to be a great value. We strive to provide exceptional experiences for our guests, and your kind words motivate us to continue our efforts. We look forward to welcoming you back for another wonderful stay in the future. Safe travels!Kind Regards,Brookings Inn Resort Management

10/10 Excellent

Casey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, very close to the beach. Also check out the donut shop just a short stroll down the road!
Stayed 1 night in Sep 2023
Response from Brookings Inn Resort Management on 12 Sept 2023
Dear Casey,Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed our hotel's convenient location near the beach. We appreciate your recommendation of the nearby donut shop as well. It's our aim to provide a pleasant and memorable stay for all our guests, and your kind words are greatly appreciated. We look forward to welcoming you back in the future.Kind Regards,Brookings Inn Resort Management

4/10 Poor

James

Didn't get to make it... Fire blocking road to coast
Stayed 1 night in Sep 2023
Response from Brookings Inn Resort Management on 12 Sept 2023
Dear James,Thank you for taking the time to share your experience, though we're truly sorry to hear that your stay with us was disrupted due to unforeseen circumstances. Safety is our utmost priority, and we understand that incidents like road closures can be frustrating. We hope that you'll give us another opportunity to host you in the future when the situation is more favorable, so you can fully enjoy your visit to the coast. Please don't hesitate to reach out if you have any questions or need assistance with future reservations.Sincerely,Brookings Inn Resort Management

4/10 Poor

Brian

Disliked: Property conditions & facilities
The staff is nice, but the exterior of the place is so rundown. There is mildew on the painted areas and torn carpet outside. Long overdue for paint. The chairs inside my room were so badly stained. I dare not sit down on one of them. Way way over priced For this sort of condition. Cannot blame it on the staff, but to charge that amount of money for a rundown motel was insulting.
Stayed 1 night in Sep 2023
Response from Brookings Inn Resort Management on 12 Sept 2023
Dear Brian,Thank you for sharing your feedback with us. We genuinely appreciate your kind words about our staff and their dedication to ensuring a pleasant stay. We're truly sorry to hear about your disappointment with the exterior and room conditions. Please know that we take your comments seriously, and we will be addressing these issues promptly to enhance the overall guest experience. We apologize for not meeting your expectations in terms of pricing and assure you that we constantly strive to offer competitive rates. We hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future. Your feedback is valuable to us.Sincerely,Brookings Inn Resort Management

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
3rd tine here, it was a lot better then the first 2 times!! Really quiet this time. I recommend getting softer beds, but thats it...thank you!
Stayed 4 nights in Aug 2023
Response from Brookings Inn Resort Management on 31 Aug 2023
Dear Erika,Thank you for choosing to stay with us again and for sharing your feedback. We're delighted to hear that your third visit was a more enjoyable experience. Your suggestion about the beds is duly noted, and we'll definitely consider it for future improvements. We're glad you found the environment peaceful this time. Looking forward to welcoming you and your family back for an even more comfortable stay next time.Kind Regards,Brookings Inn Resort Management

4/10 Poor

Desiree

Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
No microwave in the room. At 224 a night I would like to heat up my dinner. Bedding and mattress were terrible. Didn’t even bother to attempt the pool. The only plus was pet friendly.
Stayed 4 nights in Aug 2023
Response from Brookings Inn Resort Management on 31 Aug 2023
Dear Desiree,Thank you for sharing your feedback with us. We truly value your input and apologize for any inconvenience you experienced. We're sorry that the absence of a microwave and the quality of the bedding didn't meet your expectations. We appreciate your understanding and are glad that you found our hotel to be pet-friendly. We're continuously working to enhance our guests' experiences and hope to have the opportunity to welcome you back in the future for an improved stay.Kind Regards,Brookings Inn Resort Management

4/10 Poor

M

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
This is a very old motel that they have added a few new bed spreads and are charging prices for a decent room. The counter was broken and the walls were dirty. I wouldn't have paid to stay here if I had seen it first.
Stayed 1 night in Aug 2023
Response from Brookings Inn Resort Management on 31 Aug 2023
Dear M,We appreciate your feedback and regret any inconvenience you experienced during your stay. We're actively working to improve the overall condition of our property to provide a better experience for all guests. Our team is dedicated to making necessary updates and ensuring a clean, comfortable environment. We hope you might consider giving us another chance in the future to showcase these improvements. Your input is invaluable in our journey towards enhancing our guests' satisfaction.Sincerely,Brookings Inn Resort Management

6/10 Okay

Pennie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The tub was filled with scum and the floors were very dirty. The coffee maker was unusable because a dirt and grime.
Stayed 1 night in Aug 2023
Response from Brookings Inn Resort Management on 28 Aug 2023
Dear Pennie,We truly appreciate your feedback regarding your recent stay. Our sincere apologies for the inconvenience you experienced with the cleanliness of the room and amenities. We take these concerns seriously and will address them promptly with our housekeeping team to ensure a more pleasant experience for our guests. Your input is invaluable in helping us improve. We hope to have the opportunity to provide you with a better stay in the future. Thank you for bringing this to our attention.Kind Regards,Brookings Inn Resort Management

6/10 Okay

jim

Stayed 1 night in Aug 2023
Response from Brookings Inn Resort Management on 12 Sept 2023
Dear Jim,Thank you for reviewing your stay at Brookings Inn Resort. We hope you enjoyed our on-site amenities and enjoyed our convenient location in Brookings.Kind Regards,Brookings Inn Resort Management

8/10 Good

Austin

Business traveller
Liked: Cleanliness, staff & service, room comfort
It’s ok, clean
Stayed 1 night in Aug 2023
Response from Brookings Inn Resort Management on 23 Aug 2023
Dear Austin, Thank you for your feedback! We're glad you found our hotel clean and satisfactory. Your comfort is our priority, and we hope to welcome you back for an even better experience in the future.Kind Regards,Brookings Inn Resort Management

10/10 Excellent

benjamin, Lake Oswego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Brookings Inn Resort Management on 22 Aug 2023
Dear Benjamin,Thanks so much for giving us your take on how we are doing. We're glad that customers like you have a great experience at Brookings Inn Resort.Kind Regards,Brookings Inn Resort Management

4/10 Poor

Desiree

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place smelled awful. The floors were so dirty and disgusting. Wires were hanging out and the blow dryer handle was broken. Will not stay here again or recommend to anyone.
Stayed 1 night in Aug 2023
Response from Brookings Inn Resort Management on 17 Aug 2023
Dear Desiree,We deeply value your feedback and apologize for any inconvenience you experienced during your stay. Your concerns regarding cleanliness and maintenance have been noted, and we are committed to addressing these issues promptly. We appreciate your input as it helps us improve our services. We hope you reconsider and give us another chance to provide you with a better experience in the future.Sincerely,Brookings Inn Resort Management

6/10 Okay

Tearra

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Room walls were nasty, bathroom dirty, table and chairs extremely stained and dirty.
Stayed 3 nights in Aug 2023
Response from Brookings Inn Resort Management on 16 Aug 2023
Dear Tearra,Thank you for sharing your feedback. We're sorry to hear about your experience. Please accept our sincere apologies for any inconvenience you encountered during your stay. We take your concerns seriously and will address these issues promptly to ensure a more comfortable and enjoyable stay for all our guests. Your input helps us improve, and we hope to have the opportunity to welcome you back for a better experience in the future.Kind Regards,Brookings Inn Resort Management

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Convenient location
Convenient location, check in was easy, service was good.
Stayed 2 nights in Aug 2023
Response from Brookings Inn Resort Management on 16 Aug 2023
Dear Guest,Thank you for taking the time to share your experience. We're delighted to hear that our convenient location, smooth check-in process, and attentive service left a positive impression on you. We look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,Brookings Inn Resort Management

4/10 Poor

darriel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled and had insects
Stayed 1 night in Aug 2023
Response from Brookings Inn Resort Management on 16 Aug 2023
Dear Darriel,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take guest concerns seriously and will address the issues with our maintenance team immediately. We appreciate your valuable input and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Brookings Inn Resort Management

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property. The staff is extremely friendly and helpful. The rooms are just as pictured. Clean updated and well stocked.
Stayed 1 night in Aug 2023
Response from Brookings Inn Resort Management on 11 Aug 2023
Dear Richard,Thank you for your wonderful feedback! We're thrilled that you enjoyed your stay with us. Our team takes pride in providing exceptional service, and we're delighted to hear that you found our staff friendly and helpful. It's fantastic that the rooms met your expectations, offering the comfort and cleanliness you deserve. We look forward to welcoming you back for another enjoyable experience.Kind Regards,Brookings Inn Resort Management

10/10 Excellent

Lorene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Only problem we had were the occupied rooms upstairs. Extremely loaf and noisy.
Stayed 3 nights in Aug 2023
Response from Brookings Inn Resort Management on 11 Aug 2023
Dear Lorene, Thank you for choosing our hotel and sharing your feedback. We're pleased you enjoyed our excellent location. Our team is committed to ensuring a comfortable stay for all guests, and we apologize for any inconvenience caused by noise. We appreciate your understanding and hope to welcome you back for a more peaceful experience in the future.Kind Regards,Brookings Inn Resort Management

8/10 Good

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Brookings Inn Resort Management on 11 Aug 2023
Dear Garrett,Thank you for choosing to stay with us when you visited Brookings.  It makes me happy to hear see you enjoyed your stay. We hope to be able to host you again soon at Brookings Inn Resort!Kind Regards,Brookings Inn Resort Management

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service
Staff were friendly, but no coffee before 8 am except at the gas station next door where they had very good coffee. Yummy bakery down the street too.
Stayed 3 nights in Aug 2023
Response from Brookings Inn Resort Management on 11 Aug 2023
Dear Michelle,We greatly appreciate your feedback and are pleased to hear that you found our staff friendly. We understand the importance of early morning coffee and apologize for any inconvenience caused. It's wonderful to know you enjoyed the coffee options at the nearby gas station and the delicious bakery down the street. Your insights will help us enhance the guest experience. Thank you for choosing our hotel, and we hope to welcome you back in the future.Kind Regards,Brookings Inn Resort Management

8/10 Good

Maureen, Pahoa

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient stop heading to OR Coast. Mom poo
Stayed 1 night in Aug 2023
Response from Brookings Inn Resort Management on 11 Aug 2023
Dear Maureen,Thank you for choosing our hotel as a convenient stop on your journey to the Oregon Coast. We appreciate your feedback and are glad to have provided a comfortable stay. If there's anything specific you'd like to share about your experience, please feel free to reach out. We hope to welcome you back on your future travels.Kind Regards,Brookings Inn Resort Management