Hotel di Brockway

"The check in was chaotic as I was assigned a room that did not match the description and picture of the room that I had booked online through Expedia. I mentionned to the clerk that I wanted the room that I had specifically booked. The clerk was reluctant , finding multiple excuses for assigning a different room in a different location of the property. She mentionned a change in room would incur additional charges !! She finally changed the room after a long "discussion". I was finally...

"Everything was great!"

"Clean rooms and very close to the lake"

"Staff was great. Room was clean."

"The Franciscan is a real gem on the North Shore."

"Great place to stay in Incline Village. We will be back!"

"Oven didn't work, upper front door hinge very loose, bathroom fan without cover and motor is filthy! Won't ever stay again."

"We loved our stay, guy who works front at night, friendly and amazingly nice, gave everyone his full attention and assistance. Used the firepits both nights, made smores, met some great people, even had a bear get into our trunk, even though we took all food out as asked! (no damage done) It was really nice having the bar for beer and wine as we didn't have to leave for drinks. The hotel is walkable to many restaurants and the lake is right across the road. Our room was nice and large with great...

"I paid for the room at Best Western Plus Truckee-Tahoe Hotel on Expedia. When I arrived they told me the payment would not go through. I had to pay for it again. That took half an hour. The next morning when I checked by credit card I saw that Expedia had paid them. So I argued and they finally credited me with double charge but told me I had to pay $15. to use the parking lot. That fact did not come up on Expedia because I reserved on a cell phone. On a lap top the parking fee will show up if...