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Reviews of Ibis Budget Brisbane Airport

2 out of 5
Ibis Budget Brisbane Airport
18 Navigator Place, Cnr. Nudgee Road, Hendra, QLD

Reviews

6.8
Rating 10 - Excellent. 215 out of 1003 reviews" "
Rating 8 - Good. 331 out of 1003 reviews" "
Rating 6 - Okay. 207 out of 1003 reviews" "
Rating 4 - Poor. 125 out of 1003 reviews" "
Rating 2 - Terrible. 125 out of 1003 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to airport. Good vending machines with food that could be heated in provided microwave. Bathroom smelt like a urinal and linen smelt like they were not clean, also smelling of urine. Morning staff not very helpful or approachable. Asked for some assistance with pancake machine, they said follow instructions and if it didn’t work it must be broken, they were less then 4 metres away from machine but couldn’t be bothered to assist. When returning room keys, same worker from above, pointed to a box for us to drop them into that was in front of them and did not say a word they also didn’t bother to say a word when we exited with our suitcases, just looked at us. Was not very welcoming at all.
Stayed 1 night in May 2024
Response from Ibis Budget Brisbane Airport on 3 May 2024
Hi, Thank you for your review. We are sorry to hear you experienced issues during your stay. These will be investigated and we hope to improve in the future. Kind regards, Reception.

8/10 Good

Moira

Stayed 1 night in Apr 2024
Response from Ibis Budget Brisbane Airport on 3 May 2024
Hi, Thank you for your review. We hope to see you again soon. Kind regards, Reception.

8/10 Good

Eric

Stayed 1 night in Apr 2024
Response from Ibis Budget Brisbane Airport on 3 May 2024
Hi, Thank you for your review. We hope to see you again soon. Kind regards, Reception.

6/10 Okay

Alex

Business traveller
Liked: Cleanliness
Clean and affordable rooms. No fuss service. Very isolated area.
Stayed 1 night in Apr 2024
Response from Ibis Budget Brisbane Airport on 29 Apr 2024
Hi, Thank you for your review. We hope to see you again soon.Kind regards, Reception.

8/10 Good

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff member at check-in, I believe his name was Ben, was friendly and helpful. He ensured we received the correct room, and assisted us with storing our bikes safely. The room was slightly larger than other Ibis Budget Hotels, and whilst dated, was clean and sufficient. The area felt safe, as it was an industrial area. It was situated next to a major road, however, when the windows were closdd you were unaw to hear the noise. The staff member at check out was friendly, and helped us to retrieve our bikes. Thank you.
Stayed 1 night in Apr 2024
Response from Ibis Budget Brisbane Airport on 26 Apr 2024
Hi, Thank you for your review. We hope to see you again soon. Kind regards, Reception.

4/10 Poor

Taylah

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude, my bed sheets had blood specs on them
Stayed 1 night in Apr 2024
Response from Ibis Budget Brisbane Airport on 25 Apr 2024
Hi, Thank you for your review. We are sorry to hear you experienced issues during your stay. We will investigate this and hope to improve in the future. Kind regards,Reception.

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness
Good value accommodation for a layover, short taxi from the airport. We had a late arrival and they were very efficient in sending access codes and booking us a ground floor room as requested (there’s no lift). Room was very small and a bit tired, but fine for a layover. Bed comfortable, efficient AC, quiet room., good shower. Water from basin tap was brown and we couldn’t drink it. There is no shuttle bus but taxis arrive fast. For a short budget layover this is ideal - happy to save my money for other things.
Stayed 1 night in Apr 2024
Response from Ibis Budget Brisbane Airport on 21 Apr 2024
Hi, Thank you for your review. We hope to see you again soon. Kind regards, Reception.

8/10 Good

laird

Liked: Cleanliness, property conditions & facilities
Not to bad.
Stayed 1 night in Apr 2024
Response from Ibis Budget Brisbane Airport on 19 Apr 2024
Hi, Thank you for your review. We hope to see you again soon. Kind regards, Reception.

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was good for our needs, staff were friendly and helpful. Rooms are small but sufficient for what we needed. Great location, very quiet considering it's location. We enjoyed our time at this motel and will come back if we need accommodation in this area.
Stayed 1 night in Apr 2024
Response from Ibis Budget Brisbane Airport on 15 Apr 2024
Thank you very much for your kind words, we can’t wait to welcome again.

2/10 Terrible

Jodie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was like walking into a backpacker hostel - I was interrogated at the desk because I had recently changed my name to my husbands name. They were creepy as. I had already paid so I took the key and went to the room. Smelt like black mould, all facilities were old and I felt very unsafe there. It was dark and dingy! I felt like I was watched by other creepy guests when getting out of my car to the room seeing which room I went into. I stayed about 30 seconds and decided to leave and book somewhere else for the night. I felt that unsafe that I didn't even go back to reception (if you could call it that) and return the key - I left it in the room.....They shouldn't be calling themselves an Ibis and they should charge much less. If there was a rating below terrible I would have chosen it.
Stayed 1 night in Apr 2024
Response from Ibis Budget Brisbane Airport on 12 Apr 2024
Interrogated ? its only for your safety that we require ID on check in (it would be nice if the ID matched the Booking) We are sorry that you felt unsafe and watched by other guest ! 1-We are sorry you had a bad experience; we are constantly working on improving and hope to exceed your expectation next time you stay with us.

10/10 Excellent

Ana J

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything except the toilet smelt of urine
Stayed 1 night in Apr 2024
Response from Ibis Budget Brisbane Airport on 9 Apr 2024
Hi, Thank you for your review. We hope to see you again soon. Kind regards, Reception.

10/10 Excellent

Ishrel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn't a lot of places to eat within walking distance.
Stayed 1 night in Apr 2024
Response from Ibis Budget Brisbane Airport on 9 Apr 2024
Hi, Thank you for your review. We hope to see you again soon.Kind regards, Reception.

4/10 Poor

John, Sooke

Stayed 1 night in Apr 2024
Response from Ibis Budget Brisbane Airport on 25 Apr 2024
Hi, Thank you for your review. We hope to see you again soon. Kind regards,Reception.

4/10 Poor

Archy

Stayed 1 night in Mar 2024
Response from Ibis Budget Brisbane Airport on 21 Apr 2024
Hi, Thank you for your review. We hope to see you again soon. Kind regards, Reception.

2/10 Terrible

Luke

Stayed 1 night in Mar 2024
Response from Ibis Budget Brisbane Airport on 21 Apr 2024
Hi, Thank you for your review. We hope to see you again soon. Kind regards, Reception.

6/10 Okay

Julia, Huntingdon

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was a property needing work doing. I had to stand on stool to reach the switch for air con as there was no remote( staff member said they were no long made) No lift. Upside was that the staff were very helpful and at 4.30 am a taxi was hovering outside the entrance so I didnt have to ring for one. Convenient for the airport
Stayed 1 night in Mar 2024
Response from Ibis Budget Brisbane Airport on 31 Mar 2024
We are sorry you had a bad experience; we are constantly working on improving and hope to exceed your expectation next time you stay with us.

8/10 Good

Adrien

Stayed 1 night in Mar 2024
Response from Ibis Budget Brisbane Airport on 19 Apr 2024
Thank you very much for your Feedback. we can’t wait to welcome again

8/10 Good

Beryl

Travelled with partner
Liked: Cleanliness, staff & service
The kettle was not working properly so knocked the power out in the room. The place is looking old and worn. The washing soap dispenser was empty and we had to ask for toilet paper. It’s convenient and well priced.
Stayed 1 night in Mar 2024
Response from Ibis Budget Brisbane Airport on 31 Mar 2024
Thank you ,we are constantly working on improving and hope to exceed your expectation next time you stay with us.

6/10 Okay

Christopher

Stayed 1 night in Mar 2024
Response from Ibis Budget Brisbane Airport on 16 Apr 2024
Hi, Thank you for your review. We hope to see you again soon. Kind regards, Reception.

6/10 Okay

Ross, Mountain View

Liked: Cleanliness
This hotel delivered exactly what it promised: A very basic hotel, close to the airport. Be warned that the hotel doesn't have an elevator, so if you don't like carrying luggage up/down flights of stairs, then you should try to get a room on the ground floor
Stayed 1 night in Mar 2024
Response from Ibis Budget Brisbane Airport on 29 Mar 2024
Your feedback is very important to us, we have started working on the issues that you mentioned and hope to welcome you back soon.

6/10 Okay

Karryn

Liked: Cleanliness, staff & service
Convenient to the Airport. Quite outdated but served its purpose.
Stayed 1 night in Mar 2024
Response from Ibis Budget Brisbane Airport on 29 Mar 2024
Thank you very much for your Feedback

8/10 Good

JANET

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small but very clean - great shower -location was perfect for airport -everything we needed for an overnight stay
Stayed 1 night in Mar 2024
Response from Ibis Budget Brisbane Airport on 24 Mar 2024
Thank you very much for your positive feedback

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but tiny rooms. Bathroom completely soaked after a shower since the curtain does little to contain water. Close to airport and met all my needs so I would stay here again despite the soaked bathroom:)
Stayed 1 night in Mar 2024
Response from Ibis Budget Brisbane Airport on 23 Mar 2024
Thank you ,we are constantly working on improving and hope to exceed your expectation next time you stay with us.

2/10 Terrible

Kate

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I checked in though the hotel looked unkept before entering the front doors. I then went through the dirty entryway and stairwell to the third floor. I walked down the dirty, and loud, hallway to my room. I immediately knew upon walking into the hotel room that I did not want to bring my bags into the room because I did not want to set my things or myself onto any surface of that room. I booked another hotel room while I stood there in my Ibis Budget room and I left without looking back.
Stayed 1 night in Mar 2024
Response from Ibis Budget Brisbane Airport on 23 Mar 2024
We are sorry you had a bad experience; we are constantly working on improving and hope to exceed your expectation next time you stay with us.

6/10 Okay

Andres

Travelled with partner
Liked: Cleanliness, staff & service
No lifts Very small rooms Very small TV
Stayed 1 night in Mar 2024
Response from Ibis Budget Brisbane Airport on 21 Mar 2024
Your feedback is very important to us, we have started working on the issues that you mentioned and hope to welcome you back soon.

8/10 Good

Josephine

Travelled with partner
Liked: Staff & service
Friendly staff. Room was clean. Bed comfortable. Pillows could have been a bit plumper. Overall pretty good value for money.
Stayed 1 night in Mar 2024
Response from Ibis Budget Brisbane Airport on 18 Mar 2024
Hi, Thank you for your review. We hope to see you again soon. Kind regards,Reception.

6/10 Okay

Steve

Stayed 1 night in Mar 2024
Response from Ibis Budget Brisbane Airport on 18 Mar 2024
Hi, Thank you for your review. We hope to see you again soon. Kind regards,Reception.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service
Liked…. Staff Disliked…. miss leading name and confusion over the TWO ‘Ibis Airport’ hotels - we went to wrong Ibis Airport hotel first and incurred $60 worth of taxi services. Many many people make the same mistake which is very unfair. The name should be changed.
Stayed 1 night in Mar 2024
Response from Ibis Budget Brisbane Airport on 16 Mar 2024
Hi, Thank you for your review. We are sorry to hear you experienced issues during your stay. We will take your feedback under advisement in the future and hope to see you again soon. Kind regards, Reception.

6/10 Okay

Kerry

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ibis Budget Brisbane Airport on 16 Mar 2024
Hi, Thank you for your review. We hope to see you again soon. Kind regards, Reception.

10/10 Excellent

Christine

Staff extremely helpful. Thanks
Stayed 1 night in Mar 2024
Response from Ibis Budget Brisbane Airport on 8 Mar 2024
Thank you very much for your kind words, we can’t wait to welcome again.

10/10 Excellent

Kaylene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly this is a budget hotel. We stayed here as we had a very early flight the next morning. Check in was very smooth. We walked down Nudgee Rd to the new North Shore area which is a fun spot to visit. The room itself was clean and compact. We have stayed at Ibis hotels in Paris and knew what to expect. It's a no frills place and a very good and inexpensive option for a stopover. Our Uber to the airport was approx 13.00 AUS. There's a kettle and tea and coffee in the room which was an added bonus. Thanks guys. Highly recommend for stopover
Stayed 1 night in Feb 2024
Response from Ibis Budget Brisbane Airport on 29 Feb 2024
Thank you very much for your kind words, we can’t wait to welcome again.

6/10 Okay

Lois

Very run down. Clean sheets and bathroom ok for very short overnight before flight.
Stayed 1 night in Feb 2024
Response from Ibis Budget Brisbane Airport on 24 Feb 2024
Hi, Thank you for your review. We hope to see you again soon. Kind regards, Reception.

2/10 Terrible

Amba

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room gave me a cold. Either the stained bed or the gross air conditioner that whined all night.
Stayed 1 night in Feb 2024
Response from Ibis Budget Brisbane Airport on 24 Feb 2024
Hi, Thank you for your review. We are sorry to hear you did not enjoy your stay with us. Kind regards, Reception.

8/10 Good

Lyn

Travelled with group
Liked: Cleanliness, staff & service
Hello, my friend and I stayed twice with your place, and found it very suitable for our needs, your Manager Ben has been of friendly and helpful on both occassions, will stay again on my next trip
Stayed 1 night in Feb 2024
Response from Ibis Budget Brisbane Airport on 20 Feb 2024
Hi, Thank you for your review. We are glad to hear you enjoyed your stay and hope to see you again soon.Kind regards, Reception.

4/10 Poor

Anne

Disliked: Cleanliness, amenities, property conditions & facilities
Kinda crusty for the price. Wouldn’t book again.
Response from Ibis Budget Brisbane Airport on 20 Feb 2024
Hi, Thank you for your review. We are sorry to hear you didn't enjoy your stay with us and hope to see you again soon.Kind regards, Reception.

8/10 Good

henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and polite
Stayed 1 night in Feb 2024
Response from Ibis Budget Brisbane Airport on 14 Feb 2024
Hi, Thank you for your review. We hope to see you again soon. Kind regards, Reception.

6/10 Okay

Lyn

Travelled with group
Liked: Staff & service
Disliked: Amenities
The staff, especially the Manager was very welcoming and Went out of his way to help you
Stayed 1 night in Feb 2024
Response from Ibis Budget Brisbane Airport on 13 Feb 2024
Hi, Thank you for your review. We hope to see you again soon.Kind regards, Reception.

10/10 Excellent

marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to the airport and is affordable.
Stayed 2 nights in Feb 2024
Response from Ibis Budget Brisbane Airport on 8 Feb 2024
Hi Marion, Thank you for taking the time to provide your rating. It is great to read you enjoyed our location and price point. We look forward to welcoming you back again soon.

2/10 Terrible

Lori

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This place is a dive. Cold water from the shower. A drunk guy yelling at everyone near the entrance. Check in machine broken. No elevator and my room was on the top floor. Spend a few dollars and get a shower that works. Do not recommend.
Stayed 1 night in Feb 2024
Response from Ibis Budget Brisbane Airport on 10 Feb 2024
Hi, Thank you for your review. We are sorry to hear you experienced issues during your stay. Your feedback will be taken under consideration and we hope to improve in the future.Kind regards, Reception.

6/10 Okay

Philip

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Ibis Budget Brisbane Airport on 8 Feb 2024
Thankyou for your rating. If there is anymore feedback you would like to provide, please feel free to contact us.

6/10 Okay

Margie

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ibis Budget Brisbane Airport on 8 Feb 2024
Thankyou for your rating. If there is anymore feedback you would like to provide, please feel free to contact us directly.

6/10 Okay

Robyn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The property is very convenient when you have an early flight. Staff very helpful and could not do enough. Very outdated. In need of upgrade, especially carpets in halls. Overall it suited our needs
Stayed 1 night in Jan 2024
Response from Ibis Budget Brisbane Airport on 10 Feb 2024
Hi, Thank you for your review. We are sorry to hear you experienced issues during your stay and hope to see you again soon. Kind regards, Reception.

4/10 Poor

John

Liked: Cleanliness
Typical budget hotel, very clean, reasonable bed comfort, a bit prison like, nice reception staff member, noisy air conditioner.
Stayed 1 night in Jan 2024
Response from Ibis Budget Brisbane Airport on 10 Feb 2024
Hi, Thank you for your review. We hope to see you again soon. Kind regards, Reception.

6/10 Okay

Ayla

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ibis Budget Brisbane Airport on 8 Feb 2024
Thankyou for your rating. If there is anymore feedback you would like to provide, please feel free to contact us directly.

2/10 Terrible

Simone

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The only good thing about this place is the very nice staff . For an Accors Hotel it’s a disgrace.
Stayed 1 night in Jan 2024
Response from Ibis Budget Brisbane Airport on 10 Feb 2024
Hi, Thank you for your review. We are sorry to hear you experienced issues during your stay and hope to see you again soon. Kind regards, Reception.

2/10 Terrible

Janice

Stayed 1 night in Jan 2024
Response from Ibis Budget Brisbane Airport on 8 Feb 2024
Thankyou for your rating. If there is anymore feedback you would like to provide, please feel free to contact us directly.

6/10 Okay

Garry

Liked: Cleanliness
The halls and stairs need a revamp . Room was ok . Located near airport
Stayed 1 night in Jan 2024
Response from Ibis Budget Brisbane Airport on 10 Feb 2024
Hi, Thank you for your review. We hope to see you again soon. Kind regards, Reception.

8/10 Good

marion

Liked: Cleanliness, staff & service, amenities
It's close to the airport and is affordable
Stayed 1 night in Jan 2024
Response from Ibis Budget Brisbane Airport on 8 Feb 2024
Hi MarionThank you for taking the time to provide your rating. It is great to read you enjoyed our location and price point. We look forward to welcoming you back again soon.

2/10 Terrible

paul

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This ibis was so disappointing there was no lift, so had to carry your bags upstairs. website says airport shuttle, but none. Room was dirty dust bunnies over the floor bathroom sink didn't drain. As well as floors could do with a scrubbing brush on. We have stayed at a few ibis and this one was disappointing
Stayed 1 night in Jan 2024
Response from Ibis Budget Brisbane Airport on 10 Feb 2024
Hi, Thank you for your review. We are sorry to hear you experienced issues during your stay. Your feedback will be taken under consideration and we hope to improve in the future.Kind regards, Reception.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, room basic but comfortable. Weather was very hot in Brisbane … aircon temp was not able to be changed so a little uncomfortable.
Stayed 1 night in Jan 2024
Response from Ibis Budget Brisbane Airport on 10 Feb 2024
Hi, Thank you for your review. We hope to see you again soon. Kind regards, Reception.