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Reviews of Alexandra Hills Hotel Suites

4.5 out of 5
Alexandra Hills Hotel Suites
Cnr McDonald Road & Finucane Rd, Alexandra Hills, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 221 out of 326 reviews" "
Rating 8 - Good. 79 out of 326 reviews" "
Rating 6 - Okay. 16 out of 326 reviews" "
Rating 4 - Poor. 5 out of 326 reviews" "
Rating 2 - Terrible. 5 out of 326 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

india

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked my elderly parents in for 5 nights. The staff went out of their way to assist and were all friendly and helpful.
Stayed 5 nights in Apr 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Apr 2024

4/10 Poor

Mayuri

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I liked the general layout and my suite. What I did not like is that the staff hung up on me when I had a query.
Stayed 1 night in Apr 2024
Response from Deb on 24 Apr 2024
Hello, can you please email me at deborah@mcguireshotels.com.au so I can investigate your staff concern. We do pride ourselves on our 4.5 Star service and product. Thank you,

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed older accommodation, on the premises
Stayed 1 night in Apr 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They've done a really good job. The food at the restuarant is fantastic.
Stayed 1 night in Apr 2024

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Magdalin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

REBEL

Liked: Cleanliness
Stayed 2 nights in Mar 2024

8/10 Good

Tracey, Capalaba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what I liked was that my room 114 was large, comfortable, the TV worked, and the shower was set at exactly the right temperature I liked that the kitchen was open from 6am till 10pm and there was a variety of choice
Stayed 3 nights in Mar 2024

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility and friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Toni

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay with lovely room service options
Stayed 5 nights in Feb 2024

8/10 Good

Mitchell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need detailed info on how to use the lifts, very confusing.
Stayed 1 night in Feb 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front desk when I arrived was very lovely and accommodating
Stayed 1 night in Feb 2024

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay to attend wedding
Attended wedding and stayed the night. The room was very modern and very clean. Could not fault anything.
Stayed 1 night in Feb 2024

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Unfortunately our room safe had been locked by the previous occupants and staff were unable to open it to make it usable. They use an outside service that was not available on the weekend.
Stayed 5 nights in Jan 2024

10/10 Excellent

Roslyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheryl in the restaurant is amazing. So helpful. The property is great, our room was impressive. The 4 stars is for the huge spider the took up residence. Otherwise its great. The staff are incredibly helpful and professional
Stayed 3 nights in Jan 2024

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to say, a pub meal could be of a better quality for the price.
Stayed 1 night in Jan 2024

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Very average Bed linen average Not enough accessible power points No knives and forks or microwave.
Stayed 3 nights in Jan 2024

6/10 Okay

Sarsha

Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Quiet and peaceful
Stayed 1 night in Jan 2024

10/10 Excellent

Bhan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and had all facilities like bar and dining. Only thing missing was a toaster and microwave with bit of cutlery would have been great.
Stayed 4 nights in Jan 2024

10/10 Excellent

Devendra

Stayed 8 nights in Dec 2023

10/10 Excellent

Nita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room upgrade, best bed we have ever slept in, clean & very roomy - great stay
Stayed 1 night in Jan 2024

10/10 Excellent

Rebeccah

Stayed 1 night in Dec 2023

2/10 Terrible

Gentille

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We booked a room via last-minute.com which stated clearly that it slept 3 people, had a King bed, Queen sofa bed extra rollaway or trundle upon request. After driving for 18 hours for a family funeral, the 3 of us were exhausted & greeted upon arrival by hotel staff who informed us that our room only had 1 bed, no sofa bed as stated by LASTMINUTE.COM & no extra beds of any description available for the night. We then had the choice of either sleeping in our car or having 1 or 2 persons share the bed & the remainder to sleep on the floor with no extra bedding even though we had paid for the extra person & the bigger room that could accommodate. The hotel told us to take it up with LASTMINUTE.COM because they were at fault for advertising the incorrect room description. LASTMINUTE.COM told us to send screenshots etc to support our case so we did. They did not reply after this so we emailed, spoke via chat to several people & also called. They were not empathetic in the slightest & did not try to help at all even though they knew how distressed we already were from travelling for the funeral of a loved one & having such an inconvenience forced upon us the night before the funeral. I will NEVER book via LASTMINUTE.COM ever again & advise everybody else to use another booking service because if something goes wrong, they do not want to know about it. Safe travels to all & best of luck if you still decide to book with this unethical company!
Stayed 1 night in Dec 2023

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, the onsite dining and bar facilities made catching up with friends easy
Stayed 2 nights in Dec 2023

10/10 Excellent

Eileen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking, that ended up being a great choice, new fav place to stay when visiting family in Cleveland. Was impressed with breakfast on Christmas Day, we got to choose our options and it was delivered on time. Beds were comfortable and lovely fluffy pillows. Checked in on Saturday, room was cleaned Sunday even Christmas Day which was fantastic. Checkin and checkout was easy and staff are great. Was told that the Garden Room that we were in was the old section…looking forward to checking out the new renovated Rooms.
Stayed 3 nights in Dec 2023

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms
Stayed 1 night in Dec 2023

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Central city
Waa a lovely warm.welcome, rooms were Clean, spacious and comfortable, Would stay again.
Stayed 5 nights in Dec 2023

2/10 Terrible

Neville

Disliked: Cleanliness
Not much
Stayed 3 nights in Dec 2023

10/10 Excellent

Christie

Stayed 1 night in Dec 2023

8/10 Good

ALAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
smoking area on each level
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Emms

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed. Lovely staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great.
Stayed 1 night in Nov 2023

8/10 Good

Brock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Meg

Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Stayed 1 night in Nov 2023

10/10 Excellent

Kym

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 1 night in Nov 2023

6/10 Okay

Roland

Ok stay.
Good location, stayed in the older chalets , park the car right outside, clean bedding and pleasant .But the floors inside and out are dirty attention to detail , cleaning overall very poor.
Stayed 2 nights in Nov 2023

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bush land and garden surrounds
Stayed 1 night in Nov 2023

10/10 Excellent

Tamarra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the putt putt golf so close by. Rooms were comfortable and spacious too
Stayed 1 night in Nov 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service, food and drinks were great, only issues were the room wasn't swept properly so was grit on the floor and open shower meant the whole bathroom was covered in water after a shower
Stayed 1 night in Oct 2023

10/10 Excellent

ANDREA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to The Chicks concert at Sirromet wines, Alexandria Hills hotel was only 8.5km away, accomodation great and reasonable, we had lunch down stairs watching the footy on the big screen and the live music, just goid vibe and the food was good too, so we will be back.
Stayed 1 night in Oct 2023

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Sharren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice , it had everything. well worth the money
Stayed 1 night in Oct 2023