Bretfeld Palace

Lovely big apartment. Great area. Easy walking to most places. Also plenty of trams. Needed earplugs as busy road outside. Check in wasn't good. Was sent no information. Had to phone to find out where to pick up keys. A place that closed soon after I got there. Would have been good to have been sent that information first, especially as the place to pick them up closes at 11pm. Apart from that the place was great and would stay there again.

The location was the best part of the stay (apart from the breakfast); right in the heart of Old Town and walking distance to everything. Our Uber had to drop us off a very short distance away necessitating us to lug our luggage for 40 secs or so. Not a big deal! Removed 1 star because of a check-in snafu. The room given had 2 single beds (for a couple) because the hotel was fully booked and despite we making the reservations 3 months in advance. The room felt like a converted attic with the beds perpendicular to each other. There wasn't enough space to join them or bring them together. The shower was whole another issue with the showerhead so low that anyone above 5ft7in wouldn't be able to use it properly. We stayed for 2 nights but kept feeling the hotel stiffed us on the room with no compensation / the day manager not even bothering to come and talk to us. The breakfast spread was good and sitting in the room facing the Astronomical Clock Tower was a treat in itself. Would have rated this 7/5 given the history of the building, amenities, location if not for the room issue. Expedia Support was on point and worked with me quickly but they also couldn't do anything.

Room was great. Food was excellent. Loved the pool.