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Reviews of DoubleTree by Hilton Bratislava

4 out of 5
DoubleTree by Hilton Bratislava
Trnavska Cesta 27/A, Bratislava

Reviews

9.0

Wonderful

Rating 10 - Excellent. 193 out of 343 reviews" "
Rating 8 - Good. 114 out of 343 reviews" "
Rating 6 - Okay. 25 out of 343 reviews" "
Rating 4 - Poor. 3 out of 343 reviews" "
Rating 2 - Terrible. 8 out of 343 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dongmei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Really nice hotel! The room size is decent with good food and excellent service from every single staff in the hotel... Strongly recommended!
Stayed 3 nights in Jan 2024
Response from Lubica on 15 Jan 2024
Dear Dongmei,Thank you for this wonderful feedback, it is really nice to hear that you really enjoyed your time with us!We sincerely appreciate your comments, and we are grateful to hear that the highlight was our team's service.We hope you will visit us soon at DoubleTree by Hilton Bratislava again, we are really looking forward to it! Lubica, FO Manager

10/10 Excellent

Yanhui

Stayed 1 night in Jan 2024
Response from Lubica on 4 Mar 2024
Dear Yanhui,I would like to express my gratitude and thanks for your great rating. We greatly value such a high rating. It is of utmost importance for us to provide our guests with professional service and warm hospitality.We all look forward to a chance for welcoming you back soon again.Lubica, FO Manager

10/10 Excellent

Emel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my third or fourth stay in this hotel and it was the best one! Our deluxe room was so big and clean. The hotel facilities such as check-in experience, welcoming gifts, spa center, breakfast, spacious lobby and smiling staffs were amazing thank you!
Stayed 1 night in Sep 2023
Response from Lubica on 25 Sept 2023
Dear Mrs. Emel,Thank you very much for taking your time to complete our survey. We truly appreciate your positive feedback and opinion. It is a great pleasure for us to learn that you found your stay at our hotel pleasant and comfortable. We sincerely hope you will come back to our hotel the next time you’re staying in Bratislava and we look forward to the opportunity to serve your travel needs again.Best regards,Lubica, FO Manager

10/10 Excellent

Emel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Lubica, FO Manager on 5 Sept 2023
Dear Emel,Thank you very much for taking your time to complete our survey. It is a great pleasure for us to learn that you found your stay at our hotel pleasant and comfortable. We sincerely hope you will come back to our hotel the next time you’re staying in Bratislava and we look forward to the opportunity to serve your travel needs again.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Night Stay
Good hotel close to the National Football Stadium, so you can walk to it easily. Good accommodations and very friendly english-speaking employees. Would stay again if in Bratislava.
Stayed 2 nights in May 2023
Response from Lubica on 14 Jun 2023
Dear Mr. James,Thank you for taking a moment to share your experience. I am happy to hear you found our location and staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,Lubica, FO manager

8/10 Good

Emel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in good location
Our stay was good. Hotel is very near to the Central Bratislava. I want to say that in rooms, kettle’s place should be changed. It is hard to use it right under glass shelf. Also in the breakfast room, coffee machines are not working well. It is filling just 1/4 of the glass. The restaurant in the hotel does not have meal differentations. Also does the hotel serve dinner? I have seen dinner in the breakfast room, but I couldnt understand if it is for a special occassion.
Stayed 3 nights in May 2023
Response from Lubica on 11 May 2023
Dear Emel,Thank you for taking your time to complete the survey. We value any honest comment from our guest, be it positive or negative, as this is the way to ensure growth and development of our services. We are glad that overall, you had a pleasant stay. Thanks to your review, I have notified the housekeeping management about the kettles place.Also your note regarding the coffe machine in breakafst room I have forwarded to F&B manager.The lunch and dinner is served in our new designed restaurant Cloud. The diine in breakfast room was organized for a special occassion.Thank you for choosing DoubleTree by Hilton Bratislava. I hope that we will be able to host you in our hotel again.Lubica, FO manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Lubica on 7 Mar 2023
Dear Guest,Thank you for your excellent rating! We hope you will visit again!Lubica, FO manager

10/10 Excellent

HE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All frontdesk staff are super friendly.
Response from Lubica on 18 Jan 2023
Dear He,Thank you very much for taking your time to complete our survey. We truly appreciate your positive feedback. It is a great pleasure for us to learn that you found your stay at our hotel pleasant and frontdesk staff freindly. We look forward to your future visit. The DoubleTree by Hilton Bratislava staff are always at your service.Best regards,Lubica, FO manager

10/10 Excellent

Daniel

Stayed 1 night in Dec 2022
Response from Lubica on 21 Dec 2022
Dobry den pan Daniel,dakujeme za Vas pobyt a za skvele bodovanie nasich sluzieb 10/10. Tesi nas, ze ste boli u nas s Vasim pobytom spokojny a verime, ze pri Vasej dalsej navsteve Bratislavy znova zavitate k nam.S pozdravom a prianim peknych sviatkov,Lubica, FO manager

10/10 Excellent

Laszlo

Stayed 1 night in Nov 2022
Response from Lubica on 29 Nov 2022
Dear Mr. Laszlo,Thank you very much for taking your time to complete the survey. We truly appreciate your positive feedback and opinion. It is a great pleasure for us to learn that you found your stay at our hotel pleasant and comfortable. Look forward to welcome you again!Lubica, FO manager

8/10 Good

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel, but it really is not conveniently located if you are a tourist. It’s a business hotel, and is a good 40 minute walk to the closest tourist attractions of Bratislava. Also a 40 minute walk from the train station. As Bratislava is a fairly small town, you could say it’s way out of the way to anywhere a tourist might go. There’s also very little in the way of dining around the hotel, and the hotel restaurant is not great. Not awful. But not great
Stayed 3 nights in Sep 2022
Response from Lubica on 26 Sept 2022
Dear Keith,Thank you for choosing DoubleTree by Hilton Bratislava and for your feedback. Yes, our hotel isnt in the downtown but on the other side we're connected to the Ondrej Nepela Arena and only four kilometers from the city center. The bus stop to the center is right in front of the hotel. It takes 10 minutes by bus.We are glad that overall, you had a pleasant stay.We sincerely hope you will come back to our hotel the next time you’re staying in Bratislava and we look forward to the opportunity to serve your travel needs again.Best regards,Lubica, FO manager

2/10 Terrible

keith

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was really enjoying my stay here at this hotel. It’s not convenient location wise to the old city and castle. But it’s really a business hotel, not a tourist hotel. Plus I really enjoy walking, so I didn’t feel inconvenienced. I decided to extend my stay for a few days and booked the extension on Expedia as I find Expedia convenient and easy to use. I went down to the front desk to pay them the courtesy of letting them know I was extending. The girl at the desk was very very nice, but I think she is new and wasn’t sure what to do, so she called over what i assume was her manager. This woman proceeded to lecture me about how I should be using the Hilton website (which I don’t like using) and how she shouldn’t be letting me stay in my upgraded room (which I never asked for to begin with) because I wasn’t using the Hilton website. But as a favor, she would let me stay in the upgraded room. First of all, I’m a 55 year old man paying full price for a hotel, not an 18 year old backpacker at a hostel. Second, I have gold status with Hilton as an American Express platinum card holder. She wasn’t doing me any favors by giving me an upgrade which I am A-entitled to and B-never asked for in the first place. This whole interaction has left a really bad taste in my mouth and has spoiled what was otherwise a very enjoyable stay. If this is the way Hilton treats their paying customers, I think I will just stay at other hotels in the future.
Stayed 3 nights in Sep 2022

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service,clean hotel, great breakfast. recommended
Stayed 1 night in Aug 2022
Response from Zuzana on 19 Sept 2022
Thank you for your nice review. I am happy that you appreciated our breakfast and service.We would be happy to welcome you back again in the future.Kind regards,Zuzana GanoczyRooms Division Manager

10/10 Excellent

Decio

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from FrontOffice on 28 Jun 2022
Dear guest, Thank you for taking your time to providing us your feedback. It is great to see that overall, you had a satisfactory experience with our hotel. We thank you for choosing DoubleTree by Hilton Bratislava for your stay. We sincerely hope you will come back to our hotel the next time you’re staying in Bratislava and we look forward to the opportunity to serve your travel needs again. Kind regards, Kristína Schwarczová

10/10 Excellent

Brainlab Sales GmbH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2022
Response from Rebeka on 3 Feb 2022
Dear Mr. Brainlab, thank you for your high score. We hope that such positive experience will encourage you to stay with us again Sincerely,

8/10 Good

Werner

Stayed 1 night in Oct 2021
Response from Guest Relation Manager on 3 Nov 2021
Dear Guest, thank you for your high score, Sincerely,

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Miroslav on 17 Aug 2021
Dear Mr. Thomas, Thank you for choosing the DoubleTree by Hilton Bratislava and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Bratislava. Kind Regards, Miroslav Holos Revenue & Reservation Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opcion en Bratislava
El hotel no se encuentra en el centro de la ciudad, pero fuera de eso, he pasado una agradable estadia en el Doubletree. El Staff del hotel fue muy amable y atento. La habitacion muy comoda. Sin duda regresaria al hotel
Stayed 1 night in Aug 2021
Response from Miroslav on 10 Aug 2021
Dear Guest, Thank you for choosing the DoubleTree by Hilton Bratislava and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Bratislava. Kind Regards, Miroslav Holos Revenue & Reservation Manager

10/10 Excellent

Zuzana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Martin on 22 Sept 2020
Dear Zuzana, thank you for your feedback.

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Martin on 12 Aug 2020
Vážený p. Peter, Ďakujeme Vám za Vaše hodnotenie.

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Extremely unresponsive receptionist tending to charge us 112,50 € of a restaurant bill that was generated even one day before after arrival.
Stayed 1 night in Mar 2020
Response from Martin on 9 Mar 2020
Dear Guest, Thank you for taking your time to complete our survey. We value any honest comment from our guest, be it positive or negative, as this is the way to ensure growth and development of our services I sincerely apologize that the level of the service was not up to our usual standards and we thank you for alerting us in this matter.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Martin on 2 Mar 2020
Dear guest, thank you for your feedback.

8/10 Good

Karel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Martin on 4 Feb 2020
Dear Karel, thank you for your feedback.

10/10 Excellent

In heng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
A very good hotel! We were treated a free buffet dinner in Christmas Eve! The food is good staff are friendly and helpful
Stayed 1 night in Dec 2019
Response from Martin on 30 Dec 2019
Dear In Heng, thank you for your feedback.

8/10 Good

Razan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Martin on 27 Dec 2019
Dear Razan, thank you for your feedback!

6/10 Okay

Leszek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is too expensive for the standard that it offers. It is pretty far from the city centre and a bit dated. Not enough electrical outlets in the room. The water in the bath is coming so slow that its gets cold before the bathtub is full. It was very cold in the lobby and the room was also not warm even with heating set on full. On the bright side- the hotel is very clean,the staff is nice and the breakfast was ok.
Stayed 3 nights in Dec 2019
Response from Martin on 16 Dec 2019
Dear mr. Leszek, Thank you for taking your time to complete our survey and for providing us with your feedback.We are very sorry to hear about your stay and the issues you experienced. Please accept our sincerest apologies for the level of service not being up to our usual standards.

8/10 Good

Keith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good standard - as would be expected by a double tree by Hilton. Heated bathroom floors were a nice touch...
Stayed 2 nights in Dec 2019
Response from Martin on 10 Dec 2019
Dear Keith, thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Martin on 5 Dec 2019
Dear Anonymous, thank you for your feedback.

10/10 Excellent

Viera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Martin on 26 Nov 2019
Dear Viera, thank you for your feedback!

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Martin on 6 Nov 2019
Dear Dora, thank you for your feedback!

10/10 Excellent

Chong

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room and the swimming pool +gym and the restaurant.
Stayed 2 nights in Aug 2019
Response from Martin on 28 Aug 2019
Dear Guest, Thank you for your feedback!

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Martin on 15 Aug 2019
Dear Chad, Thank you for your feedback.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Martin on 13 Aug 2019
Dear Guest, thank yo for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good hotel with nice indoor pool and gym, in an area that is quite upmarket compared to the area around the station, for example. Fantastic breakfast, but limited options for dinner and fairly expensive.
Stayed 1 night in Jul 2019
Response from Hotel Management on 5 Aug 2019
Dear Guest, Thank you for your feedback!

10/10 Excellent

Verified traveller

Stayed 7 nights in Jul 2019
Response from Hotel Management on 5 Aug 2019
Dear Guest, Thank you for your feedback!

10/10 Excellent

Khagesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Martin on 29 Jul 2019
Dear Khagesh, Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Huge room with sofa bed ( which was completely prepared to sleep) We had delicious breakfast. Large parking underground and behind the building. Will stay there again.
Stayed 1 night in Jul 2019
Response from Martin on 19 Jul 2019
Dear guest, thank you for your feedback.

10/10 Excellent

Gordon, bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arena hotel
Perfect for the arena, and if you have time the outdoor pool next to hotel. Comfy beds, Aircon that works. Gym etc all included. Rooms are also a decent size. English speaking tv channels, plus various others such as German and French.
Stayed 1 night in Jun 2019
Response from Martin on 1 Jul 2019
Dear mr. Gordon, thank you for your feedback! We appreciate it

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Breakfast service was poor. Every morning i had to find someone in the kitched to make an omlette. I was given a luke warm latte & asked for a fresh one & the staff member brought me same one back heatee from the microwave. Room was spacious but we found rubbish left behind under the bed.
Stayed 2 nights in May 2019
Response from Martin on 15 May 2019
Thank you for choosing DoubleTree by Hilton Bratislava and for your "HHonors" membership. We appreciate you providing us with your feedback as this is the only way to ensure improvements of our services. We are very sorry to hear about your stay and the issues you experienced. Please accept our sincerest apologies for the level of service not being up to our usual standards. I can assure you that your negative experience is currently being resolved with our Food and Beverages department, who will make appropriate corrections

8/10 Good

KYONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough
Comfortable stay as usual in Hilton Lovely bed , linens. Will return!
Stayed 1 night in Apr 2019
Response from Martin on 6 May 2019
Dear mr. Kyoung thank you for your feedback. We are looking forward for your next stay!

6/10 Okay

Ron, Scotland

Travelled with family
Liked: Amenities
The hotel was a bit worn and tired, not the usual hilton standard - swimming pool was good
Stayed 3 nights in Apr 2019
Response from Martin on 25 Apr 2019
Dear Ron, thank you for your feedback!

10/10 Excellent

Ken, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay and good breakfast
All round easy experience. Excellent breakfast.
Stayed 1 night in Apr 2019
Response from Martin on 14 Apr 2019
Dear mr. Ken, thakn you for yur feedback!

8/10 Good

Sveinn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Good hotel. Nice pool and excellent gym. Room was comfy. Nice bathroom. Great breakfast. . Not greatest location but Would use again and great value for money
Stayed 1 night in Feb 2019
Response from Martin on 20 Feb 2019
Dear guest, Thank you for your feedback. We are looking forward for your nex stay

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathtub was awful. Too high. Too slippery. Faucet very hard to figure out.
Stayed 2 nights in Oct 2018

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bratislava!
Decent hotel at amazing price
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brown and dirty
Brown decor with brown art work. Dead insects on windowsill. After returning to my room at 5pm I saw my room had not been cleaned. I was told by hotel it is normal to clean rooms after 5 pm. When I asked to speak to the manager I was told there was no manager there at that time. I had to call Hilton Europe care line to make a complaint. I was told it would be followed up by the hotel manager the next day but it was not. Second day a dirty cleaning cloth left next to sink- maybe so I could clean it myself?
Stayed 4 nights in Aug 2018

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018