All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for your great rating! I'm happy to hear that you enjoyed your stay as well as extended it. We look forward to serving you on future visits as well.
I'm sorry there were not sufficient funds available on your credit / debit card to cover the damage deposit which is required to be able to check in. Our damage deposit requirements are disclosed on online booking venues.
6/10 Okay
Sarah
Travelled with family and small children
27 Apr 2024
I liked the property it was just that some of the stuff was dirty like the bath mat it was dirty it looked like it had blood on it.
Sarah
Stayed 1 night in Apr 2024
Response from Dee - GM on 28 Apr 2024
Thank you for your rating and feedback. I sincerely apologize that there were issues with your room cleanliness. This is not our standard at all. I will be sure to address your comments and concerns with our housekeeping staff. I hope all other aspects of your stay were acceptable.
Thank you for your great rating. We are pleased to hear that you enjoyed your recent stay with us. I will be sure to pass your kind words on to Cristian. Please come back and see us again.
We were going to an event at the theater just across the parking lot, couldn't have been more convenient.
Robert
Stayed 1 night in Apr 2024
Response from Dee - GM on 13 Apr 2024
Thank you for your excellent rating and review! We are pleased to hear that you enjoyed your recent stay with us and that we were conveniently located to the theater in which you were going to. Please come back and see us again.
6/10 Okay
Melodie
Travelled with partner
8 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was nice but one of our two nights, there was a kid i. The room next to ours that was super loud until about 3 am. Tried calling front desk no answer.
Next night an alarm clock was left set in that room that was going off at 5am for about 10 min. Again no answer at front desk.
Melodie
Stayed 2 nights in Feb 2024
Response from Dee - GM on 10 Apr 2024
Thank you for your rating and feedback. I'm sorry to hear of the noise disturbance you experienced from another guest. We appreciate you taking the time to express your concerns and look forward to better serving you in the future.
I had a package delivered to this hotel. USPS put it in a lock box that was associated with this location. They told me they didn’t have it. As it turns out they had it before I arrived and didn’t check the lock box. I went to the USPS Office twice and they had proof of delivery. They said the lock box could only be open by the owner, since he was the only one with the key. They said he was out of town and had NO IDEA when he would return. Magically, a key appeared and I received my package 2 days later. Very POOR Management at this location.
Delwin
Stayed 3 nights in Apr 2024
Response from Dee - GM on 10 Apr 2024
I am sorry to hear that your stay was less than exceptional. Our mail delivery is located off-site and checked early in the morning. Your package was not there at the time the mail was checked on Wednesday or Thursday. However, once I was notified that you had notification of a delivery, we went to the offsite location and retrieved your delivery. I am sorry for the delay this caused for you. I hope all other aspects of your stay were acceptable and enjoyable. Please come back and see us again.
Staff was welcoming, room was clean and comfortable. Pool was open and very well taken care of. Enjoyed the breakfast. Will stay again when in Branson
Dawn
Stayed 2 nights in Apr 2024
Response from Dee - GM on 7 Apr 2024
Thank you so much for your great rating and positive feedback! We are pleased to hear that you enjoyed your stay and look forward to serving you again on return visits.
My wife and I was happy with our stay. Our room was very comfortable. Bed was very comfortable and everything was clean. We have like to see a little bit more lighting in the room. We were happy enough with our stay that we booked another two nights in May.
Bill
Stayed 2 nights in Mar 2024
Response from Dee - GM on 31 Mar 2024
Thank you so much for your excellent rating and review. We appreciate your business and feedback and look forward to serving you again on future visits.
People where being loud at midnight and letting kids run around. I called front desk and they were quick to take care of it
Megan
Stayed 2 nights in Mar 2024
Response from Dee - GM on 25 Mar 2024
Thank you for your feedback. I apologize for the inconsideration of other guests but am pleased that the staff was able to quickly remedy the situation. Please come back and see us again.
10/10 Excellent
Donesha
24 Mar 2024
Donesha
Stayed 2 nights in Mar 2024
Response from Dee - GM on 15 Apr 2024
Thank you for your excellent rating. We look forward to serving you again on future visits.
8/10 Good
hilda
Travelled with family and small children
24 Mar 2024
Liked: Cleanliness, staff & service, amenities
Good stay
hilda
Stayed 2 nights in Mar 2024
Response from Dee - GM on 24 Mar 2024
Thand you for your great rating of your recent stay with us. We appreciate your business and look forward to serving you again.
10/10 Excellent
Robin
Travelled with family and small children
22 Mar 2024
Good location and property was in good condition
Robin
Stayed 2 nights in Mar 2024
Response from Dee - GM on 23 Mar 2024
Thank you for your excellent rating and review. We are pleased to hear that you enjoyed your stay with us and look forward to return visits from you.
10/10 Excellent
Ashley
22 Mar 2024
Ashley
Response from Dee - GM on 23 Mar 2024
Thank you for your excellent rating. We appreciate your business and look forward to serving you again in the future.
The staff was incredibly nice and helpful. Our rooms were very clean and we had a wonderful time at the pool. Only criticism would be the bed linens weren't super comfy and the beds were a little too firm..but that's me being picky. Overall a wonderful stay!
Julie
Stayed 2 nights in Mar 2024
Response from Dee - GM on 20 Mar 2024
Thank you for your excellent rating and review! We are pleased to hear you enjoyed your stay with us and look forward to serving you again.
Thank you for your feedback, Please come back and see us again.
8/10 Good
Jessica
Travelled with family and small children
17 Mar 2024
Liked: Cleanliness, staff & service, amenities
The hotel was clean, the staff was friendly and helpful, the breakfast was edible at best, the hotel smelled loud if you know what I mean, and there is only one elevator for the whole hotel. Overall, would stay here again.
Jessica
Stayed 2 nights in Mar 2024
Response from Dee - GM on 20 Mar 2024
Thank you for your rating and response. We appreciate your business and look forward to return visits from you.
The hotel and our room were very nice and clean.
The walls didn’t block and of the noise from the room occupants next to us.
Nor, the occupants who were walking in the hall.
We had to constantly listen to the occupants conversations and people talking loudly up and down the halls.
We also had to also listen to the very constant and loud noise of the ice machine in the hallway.
Millicent
Stayed 2 nights in Mar 2024
Response from Dee - GM on 20 Mar 2024
Thank you for your feedback. I am sorry to hear that your stay was disrupted by noisy guests. That is unfortunate to hear. Please come back again.
Thank you for your great rating and kind words. We look forward to serving you again in the future.
4/10 Poor
Travis
Travelled with family
15 Mar 2024
Trash and dirty towels in the hallway.
Travis
Stayed 1 night in Mar 2024
Response from Dee - GM on 16 Mar 2024
I'm sorry to hear that you experience with us was less than exceptional. Yes, we are in the heavy travel season of spring break and unfortunately with the tremendous amount of checkouts on a daily basis, the linens are in the hallway from departed rooms to go to laundry. Thankfully, because of our hardworking and dedicated staff, they aren't there for a very long period of time. I hope all other aspects of your stay were accommodating.
Our stay was fantastic!! Everything and everyone was wonderful. 5 stars ***** and 5 thumbs up 👍 👍👍👍👍
Kathryn
Stayed 2 nights in Mar 2024
Response from Dee - GM on 13 Mar 2024
We are so happy to hear you enjoyed your stay with us! Thank you for the excellent rating and review. We look forward to serving you again on return visits.
Thank you for your great rating. We are pleased to hear that you enjoyed your recent stay with us and look forward to serving you again on return trips.
Thank you for your feedback. I'm sorry to hear that your stay was less than exceptional. I have reviewed your reservation and do not see that you reported any issues during your stay. If you did report an issue and we failed to address, I sincerely apologize. I hope you will give us another opportunity in the future to better serve your needs.
We only stayed one night, but the hotel was clean and staff was friendly. The breakfast area was clean and very spacious.
Casey
Stayed 1 night in Jan 2024
Response from Dee - GM on 20 Jan 2024
Thank you so much for the excellent rating and review! We are very happy to hear that you enjoyed your recent stay with us and look forward to serving you again in the future.
Location is convenient to shopping and dining but noisy. Clean, comfortable and updated. Breakfast was ok, eggs were watery and some trays were empty but staff replenished and was very helpful. Our room was on the end near elevator so it was noisy, hard to enjoy the room with so much commotion right outside the door.
Andrea
Stayed 1 night in Dec 2023
Response from Dee - GM on 10 Jan 2024
Thank you for your great rating and feedback. We are pleased to hear that you enjoyed your recent stay with us and look forward to serving you again.
Stay here each time we are in Branson on New Years Eve. Pierce Arrow Theatre, across the street, is an awesome New Years Eve celebration. This coupled with this awesome hotel, make for a wonderful time. Staff are courteous and friendly. The property is very well kept and if there are any issues, the staff fix it as quickly as possible.
Larry
Stayed 2 nights in Dec 2023
Response from Dee - GM on 7 Jan 2024
Thank you for your excellent rating and review! We are pleased to hear that you once again enjoyed your stay at our establishment. We look forward to return visits from you.
10/10 Excellent
Bryan
1 Jan 2024
Bryan
Stayed 2 nights in Dec 2023
Response from Dee - GM on 21 Jan 2024
Thank you for your excellent rating! We appreciate your business and look forward to serving you again.