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Reviews of Apparthôtel et SPA Cerdanya

Apparthôtel et SPA Cerdanya
3 Rue Du 8 Mai 1945, Bourg-Madame

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 36 reviews" "
Rating 8 - Good. 16 out of 36 reviews" "
Rating 6 - Okay. 5 out of 36 reviews" "
Rating 4 - Poor. 2 out of 36 reviews" "
Rating 2 - Terrible. 1 out of 36 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Expedia said that check-in ended at 8pm, but in fact it is at 5pm except on Friday. Extremely complicated to receive the key of the room, which happened to be in a safe. The code for the safe was emailed by Expedia just a few hours before our arrival, while we were on the train with no access to our email. And on site we did not have a phone connection because of the proximity of the border with Spain. Luckily the weather was great!
Stayed 3 nights in Jul 2019

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and well situated
The apartment was perfect for our short family stay. The staff were welcoming upon arrival and set up a travel cot for us (€5 per night charge). Parking was available at €10 a night, however with ample parking across the street at Carrefour we didn't use it. The apartment's condition was clean & satisfactory, however it was starting to show some age - the cheap sofa has some rips in it and the walls some cracks & holes. However we slept well, were able to cook in the kitchen, and didn't hear the other rooms. The WiFi was perfect at 50Mbps. We'll definitely stay again should we need a place.

2/10 Terrible

Steve, Exeter UK

Disliked: Staff & service, property conditions & facilities, room comfort
Not an experience I would like to repeat.
Awful hotel/apartment in an awful place. Hotel deserted when we arrived at about 5pm, after 15 minutes looking for someone to check us in to we found some keys on a little table with our name on. Found our room which was very disappointing - nasty plastic sofa / sofa bed that was so battered it was really uncomfortable to sit on. Couldn’t have a beer, glass of wine, cup of tea in the room as there was no kettle, bottle opener or corkscrew. Definitely no way you could make any hot food, as there was only one tiny saucepan just big enough for a boiled egg. Don’t know what the Spa was like as there was no one around to let us use it. Didn’t see a single member of hotel staff until we checked out, when some surly women handed us a bill. She didn’t enquire whether we had enjoyed our stay because I assume she really didn’t care. Bourg-Madame is a miserable little place, the neighbouring town of Puigcerda is actually quite charming though.
Stayed 2 nights in Feb 2018

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2018
Response from RECEPCION on 11 Apr 2018
Muchas gracias por su valoracion. Hasta pronto!

10/10 Excellent

Kazuyuki

Business traveller
Liked: Cleanliness, room comfort
Stayed 7 nights in Jun 2023

4/10 Poor

LLUC

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
El alojamiento y la comunicación con recepción muy bien, la decepción fue que nos decidimos por este ApartaHotel porque tenía SPA y justo en nuestra estancia estaba “Temporalmente CERRADO”, por lo que fue una decepción para nosotros. Estaría bien recibir una recompensa del hotel para poder volver otro dia y poder disfrutar del SPA. Repito: por el resto, todo muy correco: bien equipado, limpio, tranquilo, bien comunicado, aparcamiento cerca, personal muy bueno en recepción… etc
Stayed 2 nights in Jun 2023

10/10 Excellent

Verger

Stayed 2 nights in Feb 2023

8/10 Good

David

Travelled with family
Liked: Room comfort
Práctico sin excesos
Calidad precio ajustada. Limpieza poco exaustiva ( útiles de cocina sin limpiar). Algo ruidoso, se escucha vecinos, niños, perros.
Stayed 4 nights in Dec 2022

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Dec 2022

8/10 Good

Jean-Luc

Stayed 2 nights in Feb 2022

8/10 Good

Isabelle

Liked: Cleanliness, room comfort
Séjour agréable
Appart hotel spacieux et propre. Accueil chaleureux Le lit pas très confortable (trop mou) Le reste était appréciable
Stayed 1 night in Sep 2021

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, room comfort
Muy còmoda
Muy silencioso, Camas muy còmoda, cocina muy bien equipada,
Stayed 3 nights in Aug 2021

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2021

10/10 Excellent

Hélène

Travelled with family
Liked: Cleanliness, room comfort
Parfait accueil appartement
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 2 nights in Aug 2020

6/10 Okay

Josep Maria

Disliked: Cleanliness, room comfort
Stayed 3 nights in Aug 2020

8/10 Good

Verified traveller

Disliked: Room comfort
Los lunes tienen cerrado la atención al público. La entrada es por telefono. Las sabanas no estaban muy limpias y el colchón muy incómodo. La distribución del apartamiento muy bien.
Stayed 4 nights in Aug 2020
Response from la recepcion on 11 Aug 2020
Gracias por sus comentarios, nos ayudan a mejorar nuestros servicios y instalaciones. Tomamos nota de la reseña del colchon. Ofrecemos un servicio de check in NO PRESENCIAL, donde enviamos toda la informacion necesaria para poder entrar en el apartamento sin necesidad de contacto directo con el personal. (medidas covid19) Esto facilita al cliente a poder entrar cuando le va mejor. atentamente,

8/10 Good

BARRERE

Liked: Cleanliness
Bien mais attention SPA fermé
Établissement bien situé, confortable , proche commerce, quoique route passante occasionne quelques nuisance la nuit. Bémol, le SPA est fermé - Un mail de prévenance explicatif aurait été le bienvenu, d'autant plus que la raison le COVID, ressemble de plus en plus à une restriction de services sans dédommagement, dommage.
Stayed 3 nights in Jul 2020
Response from la recepcion on 11 Aug 2020
Nous sommes désolés de ne pas pouvoir vous offrir le service SPA (normalement c'est un service en plus à payer) ; mais pour raisons sanitaires nous ne pouvons pas assurer c'est service. Nous avons essayer de bien informer de ça sur toute notre comunication. merci bien de votre évaluation :)

8/10 Good

Michel

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2020
Response from la recepcion on 11 Aug 2020
merci de votre evaluation ! ;))

10/10 Excellent

AUDO

Travelled with family
Liked: Cleanliness, room comfort
très bien.
Personnel tres accueillant. Logement très bien / grande superficie. Le bar/tapas au rdc de l'hôtel est excellent / à recommander vivement
Stayed 1 night in Jul 2020
Response from la recepcion on 11 Aug 2020
merci de votre évaluation :))

10/10 Excellent

ELENA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Eva Maria

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se adecuó mucho a nuestras necesidades, ya que viajamos con un bebé de un año.
Stayed 3 nights in Aug 2019

8/10 Good

Catalina

Liked: Cleanliness, room comfort
Satisfaisant, per total
Super spa
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos gustó mucho el apartamento, tenia todo lo necesario,es muy acogedor y bonito.Pasamos un gran fin de semana en familia y las pistas de esquí están muy cerca.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness
Orientacion, ordenar, limpio, Bonito acogedor. El exterior la entrada y spa regular
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

JORDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LUGAR ESPLENDIDO,BIEN COMUNICADO. MUY BUEN SITIO. LA WIFI PODRIA IR MEJOR. EN LA 307 IBA REGULAR. PERSONAL MUY AMABLE
Stayed 2 nights in Nov 2018

8/10 Good

Romain, Angoulême

Liked: Cleanliness, property conditions & facilities, room comfort
Très bon séjour en Cerdagne
Séjour court mais très bien logé dans un appartement spacieux et propre :)
Stayed 1 night in Jul 2018

4/10 Poor

Pierre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appart hôtel en basse saison .pas de personnel d accueil ,pas de petit déjeuner ,appartement très limite pour la propreté .(pas de kit de nettoyage pour la partie cuisine) À déconseiller en hors saison ....
Stayed 1 night in May 2018

10/10 Excellent

RUDDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable séjour!
Appartement propre et fonctionnel, bien situé à proximité des stations de ski et de la frontière espagnole...personnels charmants et compréhensifs...
Stayed 3 nights in Feb 2018

6/10 Okay

Ferran

Disliked: Cleanliness, staff & service, property conditions & facilities
Se prometia mas de lo que habia
En general aceptable, aunque nunca sirvio el SPA, que dijeron que como no se incluia directamente solo ofecieron un descuento posterior, teniendo en cuenta que somos de otro de continente se me hizo desconsiderado. El aseo debia hacerlo uno porque sino tambien tiene un costo extra.
Stayed 3 nights in Dec 2017
Response from RECEPCION on 13 Feb 2018
Buenos dias, Como les explicamos, el Spa es un servicio complementario que ofrece el Apparthotel. El coste del Spa es de 10€ por persona, para los clientes alojados 8€. Nosotros ofrecimos una compensacion a todos los clientes por igual por el problema que hubo con dicho servicio. En cuanto al servicio de limpieza diario no se incluye en el precio, pero se puede contratar por 15€. Esperamos volver a verlos en otra ocasion. Saludos

6/10 Okay

Verified traveller

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort