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Reviews of Hyatt Regency Boston Harbor

4 out of 5
Hyatt Regency Boston Harbor
101 Harborside Drive, Boston, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 688 out of 1012 reviews" "
Rating 8 - Good. 204 out of 1012 reviews" "
Rating 6 - Okay. 63 out of 1012 reviews" "
Rating 4 - Poor. 30 out of 1012 reviews" "
Rating 2 - Terrible. 27 out of 1012 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary, Mansfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at check in, decent food at the hotel restaurant (that’s saying something for hotel food!) and fabulous harbor view room. Very clean. We left very early (5:30 am) to take the complimentary shuttle to Logan Airport. The shuttle arrived right when we got to the lobby and there wasn’t a crowd waiting to get on. All good!
Stayed 1 night in Apr 2024
Response from Front Office Manager on 3 May 2024
Thank you for your feedback about your recent stay with us. We are happy to hear you enjoyed your visit. Have a great day.

10/10 Excellent

Jynese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick trip option approved We were in town for a Red Sox game 6 miles away and staying overnight. Even though the hotel was at the airport, I didn’t hear any flight traffic. Ferry ride on the weekend a little ($15 each way) pricy due to slow water taxi traffic, but worth the experience. Look forward to another quick trip to take advantage of the dining option at the hotel (great menu!) Free airport shuttle
Stayed 1 night in Apr 2024
Response from Front Office Manager on 3 May 2024
Thank you for your feedback about your recent stay with us. We are happy to hear you enjoyed your visit. Have a great day.

6/10 Okay

Jaime

Travelled with partner
Liked: Staff & service
Near and convenient to airport. Nice views of the city. Rooms are dated and falling apart. Not what you expect from HR.
Stayed 1 night in Apr 2024

8/10 Good

PETER

Stayed 1 night in Apr 2024

10/10 Excellent

Atticus

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very nice people, good price.
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 25 Apr 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay.

10/10 Excellent

Alice Rae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was beautiful and it was quick easy access to/from the airport and the T. The staff was very friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 23 Apr 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay!

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great!!
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 25 Apr 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay!

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Lesli-Ann

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Sehran

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 23 Apr 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay!

10/10 Excellent

Karen

Liked: Property conditions & facilities
Food Grill limited menu. Food: poor to fair. Disappointing… Lovely sunrise over the water! I live in the West Coast, where we have beautiful sunsets.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 23 Apr 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay! I am sorry you were unhappy with the food service; I will forward your comments to the food and beverage team for follow up.

6/10 Okay

Daniel

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The shower door did not stay closed. It kept sliding open as i showered. Had to put my foot as a stop so it wouldnt be wide open while showering. For the cost of staying at this hotel it seemed run down. Little things like this should be fixed. Room 1023.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from Front Office Manager on 3 May 2024
Thank you for your feedback about your recent stay with us. We are happy to hear you enjoyed your visit. Have a great day.

10/10 Excellent

Katherine, Oakland

Stayed 1 night in Apr 2024
Response from Front Office Manager on 3 May 2024
Thank you for your feedback about your recent stay with us. We are happy to hear you enjoyed your visit. Have a great day.

10/10 Excellent

Jorge, The woodlands

Liked: Cleanliness, staff & service, property conditions & facilities
from check in to drop off at airport. we had an amazing time.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 11 Apr 2024
Thank you for your feedback, we are happy to hear you enjoyed your stay!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice size room comfortable bed and good walk-in shower with strong draw and plenty of good scented soap and shampoo.
Stayed 1 night in Apr 2024
Response from Manager On Duty on 9 Apr 2024
Dear Mr. Nathan, Greetings from Hyatt Regency Boston Harbor! I hope this email finds you and your family well. Thank you for staying with us and taking the time to review our property. It is truly heartwarming seeing and receiving positive comments from our valued guest. We work as a team, and we are taking every feedback to each and every one of you seriously. I cannot wait to share this feedback to our team to continuously motivate them to deliberate exceptional service and unforgettable memories. On behalf of Hyatt Regency Boston Harbor, we hope to see you on your next visit.

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect place to spoil myself for the night. The harbor is beautiful.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 9 Apr 2024
Thank you for your feedback! We are happy to hear you enjoyed the views!

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Front Office Manager on 11 Apr 2024
Thank you for your feedback, we are happy to hear you enjoyed your stay!

8/10 Good

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Duty on 9 Apr 2024
Dear Ms. Tami, Greetings from Hyatt Regency Boston Harbor! I hope this email finds you and your family well. Thank you for staying with us and taking the time to review our property. It is truly heartwarming seeing and receiving positive comments from our valued guest. We work as a team and are taking every feedback to each and every one of you seriously. I cannot wait to share this feedback to our team to continuously motivate them to deliberate exceptional service and unforgettable memories. On behalf of Hyatt Regency Boston Harbor, we hope to see you on your next visit.

6/10 Okay

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service
The rooms are poorly designed- no desk and chair, no place to plug in computer, only one spot to unfold suitcase, limited counter space and towel racks in bathroom, difficult to access toilet paper but great view of harbor. Room with King bed is designed for one occupant not two.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 9 Apr 2024
Thank you for your feedback! We are happy to hear you enjoyed the views!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Faye

Liked: Cleanliness, amenities, property conditions & facilities
Nice facility but isolated.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 3 Apr 2024
Thank you for your feedback and choosing Hyatt Regency. We look forward to welcoming you back!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay!
Stayed 1 night in Mar 2024
Response from Front Office Manager on 2 Apr 2024
Thank you for your feedback! We are happy to see you enjoyed your stay with us!

10/10 Excellent

Lori

Stayed 1 night in Mar 2024
Response from Front Office Manager on 3 May 2024
Thank you for your feedback about your recent stay with us. We are happy to hear you enjoyed your visit. Have a great day.

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay when u have early morning flights
Stayed 1 night in Mar 2024
Response from Front Office Manager on 2 Apr 2024
Thank you for your feedback, we are happy to hear you enjoyed your stay. Have a great day!

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service
The good: Beautiful location right on the water across from the Seaport. Nice walking paths in the area. Good shower, water heated quickly. Very nice staff. The not so good: rooms a bit long in the door. Room could use fresh wall treatment. TV choices limited. Heating/cooling system not user friendly. Litter and trash around the entry area.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 3 Apr 2024
Thank you for your feedback and choosing Hyatt Regency. We look forward to welcoming you back!

2/10 Terrible

John

Stayed 1 night in Mar 2024

8/10 Good

Arian, miami beach

Stayed 1 night in Mar 2024

8/10 Good

Walter

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Front Office Manager on 3 Apr 2024
Thank you for your feedback and choosing Hyatt Regency. We look forward to welcoming you back!

6/10 Okay

Madelaine

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Property is in a great location, close to the beach and surrounded with a variety of amenities and restaurants. There are only two elevators but the staff do a good job at getting everyone to their floors. The penthouse has a wonderful view and it is very quiet. Unfortunately the maintenance of the rooms is very poor. Extremely cheap furniture, dirty vents, scratches and dented walls, bedsheets are not clean. It was very disappointing.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Good afternoon, thank you for your feedback about your stay with us. Are you sure you left a comment at the correct property? We have 3 elevators, not 2, and we are not located on the beach and there are no restaurants next to this hotel. We hope to welcome you to Hyatt in the near future should your travels take you to the Boston area.

8/10 Good

dustin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not inside the airport. A shuttle must be taken to and from.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Good afternoon, thank you for your feedback about your stay with us. We hope to welcome you back to Hyatt in the near future should your travels take you to the Boston area.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Good afternoon, thank you for your feedback about your stay with us. We hope to welcome you back to Hyatt in the near future should your travels take you to the Boston area.

6/10 Okay

Laura

Noisy party people on our floor. There was a wedding going on and we got put on the same floor We have to be at airport at 5am…. Blah
Stayed 1 night in Mar 2024

10/10 Excellent

Christine, Pepperell

Stayed 1 night in Mar 2024
Response from Front Office Manager on 21 Apr 2024
Thank you for your feedback and choosing to stay with us!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Good afternoon, thank you for your feedback about your stay with us. We hope to welcome you back to Hyatt in the near future should your travels take you to the Boston area.

8/10 Good

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Good afternoon, thank you for your feedback about your stay with us. We hope to welcome you back to Hyatt in the near future should your travels take you to the Boston area.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unexpectedly quiet and comfortable for an airport hotel. Made our 6am flight a cinch. Water taxi to the Boston Aquarium and Quincy Market a highlight.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Good afternoon, thank you for your feedback about your stay with us. We are happy to hear you enjoyed your stay.

4/10 Poor

Serena

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay again
Stayed 2 nights in Mar 2024
Response from Your Hyatt Regency Boston Harbor Team on 14 Mar 2024
Thank you for taking the time to share your feedback regarding your stay at the Hyatt Regency Boston Harbor. We are very sorry that your stay was not up to our standards of providing exceptional service and hospitality to our guests. We wish you safe travels, and hope to see you again soon.

10/10 Excellent

Julia

Stayed 1 night in Mar 2024
Response from Front Office Manager on 3 Apr 2024
Thank you for your feedback and choosing Hyatt Regency. We look forward to welcoming you back!

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem was got stuck in parking lot as ticket didnt work.
Stayed 1 night in Mar 2024
Response from Your Hyatt Regency Boston Harbor Team on 12 Mar 2024
Thank you for sharing your experience with us! We are so glad to know that you enjoyed your stay and we look forward to welcoming you again soon.

10/10 Excellent

Elena, Tallahassee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very convenient! Very nice and helpful staff, nice dining and fast and attentive service! The shuttle to the airport and the renal car was very convenient. Not far from Boston with a short convenient Uber ride. The view of a harbor was very spectacular! We very much enjoyed our stay there.
Stayed 3 nights in Mar 2024
Response from Your Hyatt Regency Boston Harbor Team on 18 Mar 2024
Thank you for sharing your experience with us! We are so glad to know that you enjoyed your stay and we look forward to welcoming you again soon.

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities
Very well established; good quality and service
Stayed 1 night in Mar 2024
Response from Your Hyatt Regency Boston Harbor Team on 8 Mar 2024
Thank you for sharing your experience with us! We are so glad to know that you enjoyed your stay and we look forward to welcoming you again soon.

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I was greatly disappointed that we had to pay for parking that is just plain wrong when you are paying for the room and to have the added expense is not appealing. 50 plus dollars for parking is a bit much. only one set of towels in the bathroom is a no no the room was dated as in no USB ports or updated tech advances like motels/hotels have. Definitely room for improvements.
Stayed 1 night in Mar 2024
Response from Your Hyatt Regency Boston Harbor Team on 6 Mar 2024
Thank you for taking the time to share your feedback regarding your stay at the Hyatt Regency Boston Harbor. We are very sorry that your stay was not up to our standards of providing exceptional service and hospitality to our guests. We will share your feedback with the appropriate department to remedy these issues immediately. We wish you safe travels, and hope to see you again soon.

10/10 Excellent

Ana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking rate too expensive and the extra taxes at the hotel too expensive !!!
Stayed 1 night in Feb 2024
Response from Your Hyatt Regency Boston Harbor Team on 4 Mar 2024
Thank you for taking the time to share your feedback regarding your stay at the Hyatt Regency Boston Harbor. We are very sorry that your stay was not up to our standards of providing exceptional service and hospitality to our guests. We will share your feedback with the appropriate department to remedy these issues immediately. We wish you safe travels, and hope to see you again soon.

10/10 Excellent

norman, bridgeton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, nice rooms and beautiful views of Boston
Stayed 1 night in Feb 2024
Response from Your Hyatt Regency Boston Harbor Team on 4 Mar 2024
Thank you for sharing your experience with us! We are so glad to know that you enjoyed your stay and we look forward to welcoming you again soon.

6/10 Okay

Becky

Stayed 1 night in Feb 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Your Hyatt Regency Boston Harbor Team on 27 Feb 2024
Thank you for sharing your experience with us! We are so glad to know that you enjoyed your stay and we look forward to welcoming you again soon.

10/10 Excellent

jeremy keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view. Nice rooms. The most amazing clam chowder and boston creme pie!
Response from Your Hyatt Regency Boston Harbor Team on 26 Feb 2024
Thank you for sharing your experience with us! We are so glad to know that you enjoyed your stay and we look forward to welcoming you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
This is a fine hotel at the airport. The staff is friendly and helpful, and the property is clean and nice. There are nice views looking toward the Boston Skyline. Only negative is that the hotel is at a major, busy airport, so the surroundings are not particularly plesant.,
Stayed 1 night in Feb 2024
Response from Your Hyatt Regency Boston Harbor Team on 27 Feb 2024
Thank you for sharing your experience with us! We are so glad to know that you enjoyed your stay and we look forward to welcoming you again soon.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean room.
Stayed 1 night in Feb 2024
Response from Your Hyatt Regency Boston Harbor Team on 26 Feb 2024
Thank you for sharing your experience with us! We are so glad to know that you enjoyed your stay and we look forward to welcoming you again soon.