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Reviews of Hotel Boston

2.5 out of 5
Hotel Boston
40 Mt. Hood Rd, Boston, MA

Reviews

6.4
Rating 10 - Excellent. 177 out of 1000 reviews" "
Rating 8 - Good. 265 out of 1000 reviews" "
Rating 6 - Okay. 228 out of 1000 reviews" "
Rating 4 - Poor. 162 out of 1000 reviews" "
Rating 2 - Terrible. 168 out of 1000 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Molly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room with two queen bed reserved--there were 4 travellers. When we arrived they said they overbooked and had to change to a room with 1 bed and they would provide a roll away. This was unacceptable. The rollaway was awful and my husband had to sleep on the floor. They overbooked and we had no alternative.

10/10 Excellent

Ruslan, Centennial

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a bad smell. Smelled like wet carpet or something damp. The pillows on the bed were very small and uncomfortable to sleep on. The shower head had a very small and weak stream of water pouring through it. The shower needs to have a stronger water stream.
Stayed 4 nights in Oct 2022

6/10 Okay

Joe

Travelled with group
Liked: Cleanliness
The room was fine. Don’t expect an ice machine or cups. Basic room but nothing to call home about.
Stayed 1 night in Oct 2022

2/10 Terrible

Nicholas

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2022

2/10 Terrible

Yitzchok

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a trip for a follow up at the hospital with our Daughter who went through Open Hart Surgery, this was not a trip for pleasure nor for business. When we arrived (around 8-9pm) there was no one at the desk, we waited (in this unsafe area) for over 20 minutes for someone to come to the counter. The room was disgusting, when i went to the front desk to complain that there are wet stains in the middle of the bed, we were told "sorry we cant help you". we ended up sleeping in the car.
Stayed 1 night in Sep 2022

2/10 Terrible

Nicholas

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Rough
Rooms were not in good shape smelled like chemicals. Gave multiple of me employees headache’s. Rooms damaged and satained
Stayed 6 nights in Oct 2022

2/10 Terrible

Jessica

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I wouldn’t ever stay here again. Not for the price. Facility is filthy, there were no pillows. Our room was 77 degrees because we were “over the boilers?” Why build a room that way? The solution was to open the window on the first floor. I wouldn’t recommend this place at all unless the price reflected how gross it was. We checked out early and stayed for maybe $40 more at the nicer Marriott down the street. It was disgusting
Stayed 2 nights in Oct 2022

4/10 Poor

Areeya

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The room I stayed smell awful. The water took quite a while to get warm/ hot. The bathroom wall had black stuff on (it might be permanent) but it made it look dirty.
Stayed 2 nights in Oct 2022

2/10 Terrible

Nicholas

Stayed 1 night in Oct 2022

6/10 Okay

John, Douglaston

Travelled with family
Door key uncomfortable and too noses from boilers room.
Stayed 1 night in Oct 2022

6/10 Okay

Laurie

Travelled with family
Liked: Staff & service
Disliked: Amenities
The property is older, and things just don't work well but the area is nice and convenient to the T line.
Stayed 2 nights in Oct 2022

6/10 Okay

A

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
OK hotel. Bad experience
We were scared after reading reviews that the hotel would have been overbooked and would be left with no room. When we reached and the front desk said the reservation got cancelled for overbooking, I felt my fear was coming true. But he informed that he booked another cheaper room and hotels.com would be refunding the difference. He was helpful and kind. After 1 day, no news from hotels.com, so we contacted the customer service which after 2 hours settled everything. Such a pity to loose that time when being on vacation. Hotels.com customer service was helpful too. Need to mention that the same night 2 other couples didn't get any room due to overbooking. Not sure if the real issue comes from the reservations platform or from the hotel, but this is scary. The room itself and furniture is very old but clean enough. The bed was comfortable and we got hot water to shower. It was enough for our short 2 nights stay but the fridge and the microwave didn't seem to be working if this is important. Location is a +, green T line is just 5 min walk away.
Stayed 2 nights in Oct 2022

4/10 Poor

Anthony

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Very Disappointing for $300 but I guess that is the rates in Boston. Would have much rather pay $120 and get a decent hotel
Stayed 1 night in Oct 2022

4/10 Poor

Tammy, SAN ANTONIO

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is dated and not well maintained. The bathroom mirror was missing and there were poorly “patched” holes in the wall where towel bars or towel hooks were previously attached and not replaced. There was no soap or shampoo in the bathroom. There were a few odd items that appeared to be collected from other hotels (make up towellette, conditioner) The carpet was dirty and the walls had various dents and partial patches.
Stayed 1 night in Oct 2022

4/10 Poor

Dena

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival after 12 am unofrtunately due to a late flight, waited about 30 minutes while the desk clerk helped another customer. Desk clerk was very nice, but at that hour we wanted nothing more than getting to our room and hitting the pillow. got to our room, opened door and was very unpleasantly surprised. Room does not look like the picture on site. Carpet filthy. Although the bathroom was very clean and the bedding looked very clean. Thre were 3 very flimsly pillows on the bed. Needed more pillows. Room had a musty smell too which also made me very nervous. Probably was there a total of 6 hrs, but still not worth the money. Need to replace carpet. And updat room. Desk clerk was very nice gentleman. Not sure if there was any amemities in the main area or not, it looked like the furniture was all stacked up and boxes around so not sure. spend a bit more and go elsewhere.
Stayed 1 night in Oct 2022

2/10 Terrible

Kathy

Stayed 2 nights in Oct 2022

2/10 Terrible

Monica

Stayed 4 nights in Sep 2022

4/10 Poor

esther

Stayed 2 nights in Oct 2022

4/10 Poor

Marvin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy susio
Stayed 2 nights in Sep 2022

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
It’s a run down motel.
Stayed 1 night in Oct 2022

2/10 Terrible

Tanya

Stayed 1 night in Sep 2022

2/10 Terrible

Mary

Disliked: Cleanliness, property conditions & facilities
This hotel just felt dirty.
Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complete mess.
no address on hotel, hard to find. No person at desk to check in. Terrible pillows and bedding. Filthy bathroom needs complete update. No shower spout at all. Worst experience ever. No soap, nothing. Worst hotel ever.
Stayed 2 nights in Sep 2022

2/10 Terrible

Lauren

Travelled with family
Disliked: Cleanliness, staff & service, amenities
It was 58° in our room so we called down to the front desk to let them know we had no heat. The woman said that the owner doesn’t turn the heat on until November 1st. My husband said so we’re just supposed to freeze I guess. The woman told my husband yeah it’s cold in the office too.
Stayed 1 night in Oct 2022

4/10 Poor

Joshua

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It Works
Easy to navigate to and park at. Space was large but was pretty unkept. There were spots/stains on the floor, the was black mold on the curtains above the AC unit, stains on the curtains and bedding. Would have likely gone somewhere else if not for having already paid for the night.
Stayed 1 night in Sep 2022

8/10 Good

Scott

Liked: Cleanliness, staff & service, room comfort
Overall a good hotel. Small cosmetic issues throughout. Like a hole in the Sheetrock and clothes hook in shower was broken. Everything was clean. Hot water took a long time to get hot, but when it finally did it was a perfect temperature and didn’t run out. They are using “clean” remotes That I guess make it easier for them to clean, but don’t work that well on the tvs. Arrangement of room was awkward, the couch didn’t face the tv. So we had to sit at weird angles to enjoy tv in the evening. A lot of construction going on so I believe they are working on updating their rooms. Staff was very friendly. I believe that $25 a day to park in the parking lot of a hotel i’m already paying to stay at is a little ridiculous. Over all I was pleased with the stay, and would stay here again.
Stayed 3 nights in Sep 2022

6/10 Okay

Taylor

Liked: Cleanliness
Disliked: Staff & service
Not the best, not the worst
Not the nicest, but definitely the cheapest in the area. Had to pay extra for parking, but it wasn’t too expensive. The room seemed a little outdated, but clean and functional. They were short on staff, so the check in process took a long time. Was warned that shampoo and conditioner may not have been available, but luckily there was already some in our room. Overall could have been worse.
Stayed 1 night in Sep 2022

6/10 Okay

Joseph

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Location was great; close to public transportation. free coffee in lobby 24 hours. Comfortable room. Lacked coffee pot in room. lacked a room trash can (there was one in the bathroom). The heater didn't work, so I cuddled up in 2 blankets (short 2 day stay, not worth complaining). No cups/glasses in the room. I would stay again there, it was a great price and commutable compared to the rest of hotel prices in Boston!
Stayed 2 nights in Sep 2022

6/10 Okay

Miguel

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
too old, need updates urgently
Stayed 2 nights in Sep 2022

6/10 Okay

Albert

Travelled with family
Liked: Staff & service
It was affordable. It's located close to several amenities including a grocery store and is located in a quiet neighbourhood. Appliances are very dated and don't have kitchenware despite having a mini kitchen so make sure you bring your own kitchen stuff when you book this room. Staff is very pleasant and accommodating. This room has a particular strong odor that smelled like a smoker smkoed a chimney a day before us. The unlimited tea and coffee is a plus but some coffee pots were already cold when I tried to pour some into my cup. There was no dish and body soap only a hand soap. There was also a fly lurking inside the room but overall it was a comfortable stay for the price.
Stayed 1 night in Sep 2022

2/10 Terrible

Kimberly

Travelled with family
Disliked: Staff & service
The property was overbooked and no one told us until we showed up. I tried to talk to a hotels.com rep but I couldn’t understand her very well and it was unclear to me if we would pay a charge to have hotels.com book us a new room, how long it would take, or if could specify the Boston neighborhood that we needed.
Stayed 1 night in Sep 2022

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Reasonable expectations equals contentment
This isn’t a five star hotel and doesn’t pretend to be. It’s older, was obviously a motel and is pretty dated. However, the staff was nice, friendly and helpful, and the room itself was clean and relatively large. The beds were decent, and the sink and counter by the mini fridge and microwave was a nice touch. The WiFi was a little dodgy at times as was the local tv channel reception. Once we settled in, it suited our purposes nicely. I would recommend sucking it up and paying the $25 a night parking fee. Mount Hood Road is very narrow and finding parking within a reasonable distance consistently is unlikely. Given the prices of other places that we checked out, it’s not a deal breaker if you don’t want to shell out 2-300 bucks a night.
Stayed 4 nights in Sep 2022

8/10 Good

Traci

Liked: Cleanliness, staff & service
This hotel is adequate. If you just need a place to sleep and are not looking for something amazing, you will find it affordable, convenient and reasonable.
Stayed 1 night in Sep 2022

10/10 Excellent

Jeremy

Stayed 1 night in Sep 2022

6/10 Okay

Nichole

Travelled with group
Disliked: Cleanliness, staff & service
Stayed 4 nights in Sep 2022

4/10 Poor

Gigi

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There is a lot of uncleanliness in the hotel, and it has a bad smell also in the room. The floor is filthy and the bathroom tub was as well.
Stayed 2 nights in Sep 2022

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The $25 fee for onsite
Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2022

6/10 Okay

Leanne

Travelled with group
Liked: Room comfort
One night stay
Stay was ok. Very thin walls, and I was quite surprised when I arrived at 3:57 for 4:00 check to be told room may not be ready yet as check in was at 4. I explained that it was 3:57, woman at check in was very abrupt with me, then said I was in luck as they did have a room ready. I guess that is the service you get for ONLY paying $300.00 for one night.
Stayed 1 night in Sep 2022

4/10 Poor

Cheri

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very disappointing
Pictures don’t show it well, but this is a motel. Parking is in front of your unit but you still have to pay $25. The furniture was broken, no one was at the front desk to check in for about 20 min. Limited towels, no room cleaning, random toiletries. Definitely not worth the price.
Stayed 2 nights in Sep 2022

10/10 Excellent

james

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

JANICE

Travelled with family
Disliked: Property conditions & facilities
nothing unique. Hotel was over priced for what you got. Building was old. No shower pressure. No coffee maker in room. No pictures of hotel on website. Had to slam door to make it shut.
Stayed 3 nights in Sep 2022

4/10 Poor

Karen

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dated. Pictures on website not reflective of reality
Stayed 1 night in Sep 2022

2/10 Terrible

Stephen

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far, the worst hotel I have ever stayed in. First, they screwed up my reservation. Then the room. Wow. This was the dirtiest room I have ever stayed in. The floors were damp and saturated with dirt. There were stains on the chair, the futon, the bed, the walls, the bathroom floor. There was peeling wallpaper, no phone, terrible WiFi. It was honestly just a disgusting place. I don't suggest anyone stay there. The photos DO NOT represent this travesty of a hotel. Total scam!
Stayed 4 nights in Sep 2022

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was as advertised. Close to everything. I would stay there again
Stayed 1 night in Sep 2022

4/10 Poor

Jason

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2022

2/10 Terrible

Maria

Travelled with partner
Disliked: Amenities, property conditions & facilities
This is a motel not a hotel, enough said. I was expecting a hotel experience. King size bed with 4 toddler size pillows- really?
Stayed 1 night in Sep 2022

2/10 Terrible

Mei-Chin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty rooms
the room was not ready for checking in at 8 PM. We paid for double Queens bed but got a King bed which was much cheaper than what we paid. The room was not clean AT ALL.
Stayed 1 night in Sep 2022

6/10 Okay

Benjamin

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022