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Good afternoon Michele,I would like to sincerely thank you for choosing to stay with us during your visit to the Dedham area. Your perfect rating of a 5 out of 5 is so very much appreciated. My team and I look forward to seeing you again soon during your next trip to the area.Best regards,Michael LessardGeneral ManagerHilton Dedham
10/10 Excellent
Chris
Travelled with family, Business traveller, Travelled with group
9 May 2024
Very clean. Friendly staff
Chris
Stayed 1 night in May 2024
Response from Mike L. on 14 May 2024
Good evening Chris,Thank you very much for choosing to stay with us and for taking the time out of your day to review our property. Your kind insight regarding our friendly associates and clean hotel is very much appreciated. My team and I look forward to seeing you again soon during your next visit to the Dedham area.Have a great day!Regards,Michael LessardGeneral ManagerHilton Dedham
6/10 Okay
Shannon
8 May 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Shannon
Stayed 6 nights in May 2024
Response from Mike L. on 14 May 2024
Good day Shannon,Thank you very much for choosing to stay with us and for taking the time to post this online ratting. While it seems we missed the mark during your stay, my team and I are committed to doing all that we can to enhance our guest's experience. Please note that we are working diligently to improve, and feedback is always welcomed. I hope that you will stay with us again so we might enhance your ratting next time.Best regards,Michael LessardGeneral ManagerHilton Dedham
2/10 Terrible
Kristin
8 May 2024
Liked: Cleanliness, staff & service
Kristin
Stayed 1 night in May 2024
Response from Mike L. on 14 May 2024
Good evening Kristin,I hope you are doing well. I am so sorry to see you did not enjoy any part of your stay with us. I hope that while you were here, you spoke to one of my leaders about the concerns you had. Everyone here at the Hilton Dedham sincerely strives to provide our guests with a home away from home. I hope that when you return to the area, you will once again choose to stay here...so we might redeem ourselves to you.Best regards,Michael LessardGeneral ManagerHilton Dedham
2/10 Terrible
Ayne
Travelled with family, Travelled with family and small children
Bed and pillows are very very very uncomfortable. The beds are very very hard and uncomfortable. Also the pool being closed was very disappointing. Needs to be fixed. Wouldn't stay there ever again. Not worth the money. Very disappointed.
I was very surprised that there was no microwave in the room. The pool was closed. You have to wonder why the rooms are so expensive? You don't even get the minimum of what I consider to be the basics in a hotel room. nothing special.
The stay was great, comfortable, accommodating, relaxing and enjoyable. Room and facility was clean. Staff was very friendly and helpful. Definitely would book another stay in future.
The pool was not open which was bummer n do u have option to use other Hilton property pool however pain in ass to do so rooms were big but outdated old
This Hilton was very nice. It was clean, and the front desk had excellent customer service. There was a ton of free parking, as they have their own multi-level garage. The room was clean and comfortable. There was a chirping smoke detector that I told them about, and although it wasn't easy to find, they had someone take care of it until it was addressed.
We had to switch rooms @2am there was a mouse in our room. My friend freaked out. I was upset as I am handicap and it hard to move at 2 am after being settled in
Dead flies on the wall in room, pull out sofa had one flat sheet and one fleece blanket, and springs poking through, pool and jacuzzi closed the duration of the weekend.
Shelby
Stayed 1 night in Feb 2024
8/10 Good
Susan, Saco
Travelled with partner
16 Feb 2024
Liked: Amenities
We love the convenience of this hotel! It’s close to great restaurants, Legacy Place for shopping! Great beds, too!