Seasonal outdoor pool, pool cabanas (surcharge), pool umbrellas
Check availability

Reviews of The Colonnade Hotel Back Bay

4 out of 5
The Colonnade Hotel Back Bay
120 Huntington Avenue, Boston, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 950 out of 1418 reviews" "
Rating 8 - Good. 290 out of 1418 reviews" "
Rating 6 - Okay. 93 out of 1418 reviews" "
Rating 4 - Poor. 52 out of 1418 reviews" "
Rating 2 - Terrible. 33 out of 1418 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mansoor, stevenson ranch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it
Stayed 5 nights in May 2024
Response from The Colonnade Hotel on 20 May 2024
Yea! We are glad you liked it!

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Friendly and helpful!
Stayed 1 night in May 2024
Response from The Colonnade Hotel on 20 May 2024
Thank you for the 5! We have shared your comments with our team!

10/10 Excellent

Breanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely time at a lovely hotel. Safe and convenient option for staying downtown
Stayed 2 nights in May 2024
Response from The Colonnade Hotel on 15 May 2024
Thank you for staying with us! We are so pleased you enjoyed your stay!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, awesome views. Friendly and professional staff
Stayed 2 nights in May 2024
Response from The Colonnade Hotel on 14 May 2024
Thank you for staying with us! We are glad your stay was a success!

6/10 Okay

Kristin

The Colonnade is in a convenient location - very close to shopping and nice restaurants. The room was clean. Housekeeping was nice. The breakfast restaurant staff and menu were friendly and good quality. The cons are that hallways are dark so not sure how clean they are, the ventilation seem s a little stale, the front desk staff is so-so (a little young with a bit of an edgy attitude, maybe its generational), and the pool is not open until Memorial Day, so pictures of that online are a little misleading.
Stayed 3 nights in May 2024
Response from The Colonnade Hotel on 20 May 2024
Thank you for staying with us. We have taken your comments and shared them with our operations team so we can improve our service and product.

8/10 Good

Nathaniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect location for Berklee College of Music graduation Hub
Stayed 3 nights in May 2024
Response from The Colonnade Hotel on 14 May 2024
Thank you for staying with us! Congratulations on your Graduate! So glad to be a part of the celebration!

8/10 Good

Amanda Lorraine

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from The Colonnade Hotel on 14 May 2024
Thank you for staying with us!

8/10 Good

Loretta, Hilton Head Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staying in town for my daughter's graduation.. Sticker shock with parking charge, but yes, it is Boston. Room was good; bathroom was not the best...no fan, pocket door would not close completely and there was dirt hair on the inside of the bathroom door. Front desk staff very gracious. I check in on line. but still had to check in to register car, keys, etc....
Stayed 2 nights in May 2024
Response from The Colonnade Hotel on 13 May 2024
Thank you for staying with us while you celebrated your daughter's graduation!

6/10 Okay

Alyssa

Travelled with family
Liked: Cleanliness
Couldn’t access the closet without shimmying in, too close to the bed. Couldn’t open closet doors fully. Floor lamp too close to window, got knocked over when opening/closing curtains. Bathroom could use a refresh. 3 nights cost 1850, I expect more for those prices.
Stayed 3 nights in May 2024
Response from The Colonnade Hotel on 13 May 2024
We apologize your stay did not meet your expectations. We have shared your concerns with our operations team.

10/10 Excellent

MARIA DEL CARMEN

Liked: Cleanliness, staff & service, property conditions & facilities
All the Staff was so kind.
Stayed 5 nights in May 2024
Response from The Colonnade Hotel on 8 May 2024
Thank you for choosing to stay with us and for your comments!

10/10 Excellent

Troy, Hillsboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was excellent and very helpful ☺️
Stayed 5 nights in May 2024
Response from The Colonnade Hotel on 14 May 2024
Thank you for the 5 rating! We agree with you - the Staff is great!

10/10 Excellent

alexander

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
we have stayed many times, the service has improved in the last year
Stayed 6 nights in Apr 2024
Response from The Colonnade Hotel on 8 May 2024
Your comments mean the world to us! Thank you!We look forward to welcoming you back!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location convenient
Stayed 3 nights in May 2024
Response from The Colonnade Hotel on 6 May 2024
Thank you for the 5!

10/10 Excellent

Neidel Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed her 4 nights felt safe. The staff at the friends my desk to housekeeping were excellent!
Stayed 4 nights in Apr 2024
Response from The Colonnade Hotel on 6 May 2024
Thank you for staying with us! We have shared your kind comments with the team!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 3 May 2024
Thank you for the 5* ! We are glad you were our guest!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Colonnade Hotel on 22 May 2024
Thank you for choosing the Colonnade and for the 5 rating!

10/10 Excellent

Tom

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely nice and accommodating. Rooms were very clean and comfortable. Pet friendly was an added bonus. Will definitely stay here again next time I am in Boston.
Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 3 May 2024
Thank you for staying with us! We have shared your kind words with our team! We look forward to welcoming you back to the Colonnade!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay with more than helpful staff. I will stay here again on my next trip!!
Stayed 1 night in Apr 2024
Response from The Colonnade Hotel on 30 Apr 2024
Thank you for staying with us! We look forward to welcoming you back to Boston!

8/10 Good

Steve, Brooklyn

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Apr 2024
Response from The Colonnade Hotel on 20 May 2024
Thank you for staying at the Colonnade Hotel.

8/10 Good

Zina

Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 20 May 2024
Thank you for staying with us!

8/10 Good

Charles, Middleboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Colonnade Hotel on 20 May 2024
Thank you for choosing the Colonnade Hotel!

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from The Colonnade Hotel on 29 Apr 2024
Thank you for staying with us and for rating your stay a 5!

10/10 Excellent

Kelly

Stayed 1 night in Apr 2024
Response from The Colonnade Hotel on 20 May 2024
Thank you for staying with us!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Colonnade Hotel on 29 Apr 2024
Thank you for staying with us and for the 5!

10/10 Excellent

Erick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thanks for the great stay!
Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 24 Apr 2024
Thank you for staying with us! We are pleased you gave us a 5!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are very great service and professional.
Stayed 4 nights in Apr 2024
Response from The Colonnade Hotel on 23 Apr 2024
Thank you for choosing to stay at the Colonnade! We have shared your great comments with our team!

8/10 Good

Lisma

Stayed 5 nights in Apr 2024
Response from The Colonnade Hotel on 13 May 2024
Thank you for the 4 and for choosing the Colonnade Hotel.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Colonnade Hotel on 13 May 2024
Thank you for staying with us! We love the 5 rating!

8/10 Good

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 10 May 2024
Thank you for staying with us!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from The Colonnade Hotel on 19 Apr 2024
Thank you for staying with us and for the 5!

10/10 Excellent

Jeanine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for our visit to Northeastern University. It was an easy taxi ride to the airport and an easy walk or subway ride to campus. Great shopping and dining across the street, and the hotel stored our luggage until our departure in the evening.
Stayed 1 night in Apr 2024
Response from The Colonnade Hotel on 18 Apr 2024
Thank you for staying with us! We are glad you enjoyed your visit to Northeastern University! We hope you will call the Colonnade Hotel home when you next visit Boston!

10/10 Excellent

Joseph, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOCATION: very convenient, across from Prudential center and Green E Line, walking distance to Back Bay HOTEL ROOMS: rooms are fairly spacious for Boston, good amenities, equipped with minifrigs DINING: many food options a short distance from hotel - including an Eataly in the Prudential center VALUE: for the location, the Colonnade is one of the best value options
Stayed 3 nights in Apr 2024
Response from The Colonnade Hotel on 17 Apr 2024
Thank you for staying with us and your thoughtful comments! We look forward to welcoming you back soon!

10/10 Excellent

Michelle, Waterford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 6 nights in Apr 2024
Response from The Colonnade Hotel on 17 Apr 2024
Thank you for staying with us! We love the 5!

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hospitality. Crazy weekend with the Marathon yet they remained calm, cool, collected, helpful and curitious. Louis at the front desk was especially helpful. I think that was his name. He was on at night. The morning crew was great too! The guys stood at the front door so no one who wasn't a guest were awesome! Both of them. One gentlemen was black and the other a big white gentlemen. Excellent. Room was great. First room had a perfume odor and I really dislike that. Louis moved rooms around and found me a new room. Both rooms were clean and the second one didn't have a perfume smell. It was a fragrance, not a bad smell. It was just very strong. Shirley was on the floor and was immediately attentive. She is AWESOME!!! So great. She saw me talking with another person cleaning rooms who didn't understand what I was saying. She came over, super polite and helped me from there. Give her a raise!!! lol I travel to Boston for work. I am the owner of Bridgewater Chocolate. We just opened a pop-up shop on Newbury. I visit often. I am a customer of The Lenox but if for some reason, they don't have a room, I will come over to The Colonnade. I heard from each of you that you share rooms if necessary. I will continue to stay at The Lenox but will be happy to reserve a room with you guys if the Lenox is not available. I just want to say great job! Best, Andrew Blauner
Stayed 1 night in Apr 2024
Response from The Colonnade Hotel on 18 Apr 2024
Thank you for staying with us! We are glad to be your home away from the Lenox :) ... Marathon is a special time in the city and we are glad you choose to stay with us! We have shared your heartwarming comments with our team!

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from The Colonnade Hotel on 17 Apr 2024
Thank you for the 4 rating!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from The Colonnade Hotel on 6 May 2024
Thank you for staying with us!

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice find for a weekend in Boston. Great location to get around town.
Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 15 Apr 2024
Thank you for staying with us! We are glad you enjoyed your stay!

8/10 Good

Ying

Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 6 May 2024
Thank you for staying with us!

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 3 May 2024
Thank you for staying with us!

10/10 Excellent

Adam, Minot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay here was very nice. Staff was great and helped us find a good dinner spot. Rooms are large and clean
Stayed 1 night in Mar 2024
Response from The Colonnade Hotel on 15 Apr 2024
Thank you for staying with us, again!! We love to be your home away from home!

6/10 Okay

Dorian

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Disappointing. Restaurant was closed and no room service— which wasn’t made clear at time of booking. Room was fine but very generic and almost industrial vibe.
Stayed 1 night in Apr 2024
Response from The Colonnade Hotel on 15 Apr 2024
We apologize for not being able to accommodate your dining needs. We have let our food and beverage team know of your concerns. We are working with Expedia to ensure hours of operation are clear.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really great venue and location. The staff were excellent very friendly and took time to make us feel welcome
Stayed 5 nights in Apr 2024
Response from The Colonnade Hotel on 15 Apr 2024
Thank you for staying with us! We love the 5! We have shared your kind comments with the team!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 15 Apr 2024
Thank you for the 5!

10/10 Excellent

Erika Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Good location
Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 15 Apr 2024
Thank you for staying with us!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is 2nd time staying here and hotel continues to deliver excellent service. Staff are very friendly especially Norman, doorman who was very accommodating and arranged taxi and recommendations to suit each individual. Room extremely clean and spacious. Clean Hotel very central directly across from prudential centre where there are wide selection of shops and eating places. Would stay here again when next planning trip to Boston.
Stayed 9 nights in Apr 2024
Response from The Colonnade Hotel on 15 Apr 2024
Thank you for staying with us! We think Norman rocks!

10/10 Excellent

Andrew, White River Junction

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk, Restaurant Staff, Housekeeping and Norman are all top notch!
Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 15 Apr 2024
Thank you for your kind comments!

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my top choice when staying in back bay. Staff is friendly and location is walkable. Definitely recommend!
Stayed 6 nights in Apr 2024
Response from The Colonnade Hotel on 15 Apr 2024
Thank you for your continued support! We are so happy to welcome you whenever you are in Boston!

10/10 Excellent

Jason Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Easy to navigate Boston from here.
Stayed 7 nights in Apr 2024
Response from The Colonnade Hotel on 9 Apr 2024
Thank you for staying with us! We love our location, too!

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prudential T stop in front of hotel. Great location and safe. Will stay here again
Stayed 3 nights in Apr 2024
Response from The Colonnade Hotel on 9 Apr 2024
Thank you for staying with us! We look forward to welcoming you back!

10/10 Excellent

Saumeet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 10 Apr 2024
Thank you for staying with us! We are glad you enjoyed your stay!