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Reviews of Golden Phoenix Hotel Boracay

4 out of 5
Golden Phoenix Hotel Boracay
Boat Station 3, Manoc-Manoc, Boracay Island, Aklan

Reviews

6.4
Rating 10 - Excellent. 14 out of 107 reviews" "
Rating 8 - Good. 35 out of 107 reviews" "
Rating 6 - Okay. 27 out of 107 reviews" "
Rating 4 - Poor. 18 out of 107 reviews" "
Rating 2 - Terrible. 13 out of 107 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Laith

Liked: Cleanliness, staff & service, amenities
Nice place
Stayed 3 nights in Dec 2023

2/10 Terrible

Verified traveller

Stayed 2 nights in Sep 2020

8/10 Good

Jona Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Was amazing.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is situated right in front of the beach which is brilliant. Excellent staff. Very clean room and we’ll maintained pool. Food’s good but lacking fresh fruits. Some of the residents are quite noisy at times.
Stayed 3 nights in Jan 2020
Response from TINA on 13 Jan 2020
Dear Valued Guest, We are pleased to know that you were very satisfied with your stay at the hotel. It is also nice to hear that you appreciated our convenient location, as well as the services of our people. On the other hand, we have taken note of your concern and rest assured that this will be properly addressed in order to avoid any further recurrences in the future. We look forward to welcoming you back on your next visit.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Amor, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staf is very friendly The breakfast buffet was great,the menu is different evryday The entertainer at night is very good And the location is great, you can see the beach while your eating at their dining area
Stayed 3 nights in Dec 2019
Response from TINA on 13 Jan 2020
Dear Mr. Barry, We are happy to know that you were very satisfied during your recent stay with us. We are also grateful for your kind appreciation with regard to the hospitality of our team. Thank you and we look forward to welcoming you back soon!

4/10 Poor

Harry

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
They are not helpful in time of need
There wasa tyhpoon and we had to stay extra night went to front desk they wanted to charge me 4800 peso anight as a walk in i went online and got the room for 2700 peso anight i asled why so exspensive they said i was walkin i didnt even check out of my room yet so they dont care about you just money and also the Chinese had cheaper rate than me for walkin i cant prevent the westher but they should help you not gouge you i spent alot of money there but i will never go back December 4 2019
Stayed 4 nights in Nov 2019
Response from TINA on 5 Dec 2019
Dear Valued Guest, Greetings! Thank you for taking the time to write a comment. We love to hear comment such as this for us to improve further. As any other hotels, we have different rates on different room's category we are sorry to disapoint you on this. Maybe it was not clearly explained to you by our associates. Nevertheless, I hope the manner our sevices were handled is not a disapointment to you. Please let us know next time you are in the island again we will make sure your stay will be a memorable one. Thank you.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2019
Response from VON on 27 Sept 2019
Thank you so much we look forward in welcoming you and your guest here at Golden Phoenix Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

kelvin, hawaii

Disliked: Property conditions & facilities, room comfort
Terrible stay
Air conditioning was not working well. Told the front desk. They said they checked it and it was ok. Room never made it to a comfortable level. Room was booked with a free dinner. Hotel only honored dinner for one night not the two nights booked. At checkout they tried to charge us for the dinner. We had to remind them. Room was noisy till 4:00 am. Hard to sleep.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

4/10 Poor

Anee

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the price
We were in Boracay recently and booked our stay with Golden Phoenix. The first room offered to us had two single beds. The picture used on this website is quite misleading as I was told there are very few rooms in the hotel with a king size bed. Also, the room seemed to have been cleaned but one of the beds had a lot of sand on it. After speaking to reception we were finally given a new room with a king bed. The wifi system is quite annoying as well. At the front desk they display prices for wifi usage but we were given free access, only thing was we had to get a new code every 24hours. The breakfast mainly offers South-east Asian cuisine and nothing to write home about. The hotel is located in Station 3 but if you are a family or a want to get some sleep at night, I would recommend Station 1 or the end of Station 2 closer to Station 1. All in all, I wouldn't recommend this hotel. The money is better spent elsewhere.

2/10 Terrible

jim, vancouver , canada

Disliked: Property conditions & facilities, room comfort
will not stay there again
The check in was okay , but was disappointed with the room , as no view just cement wall outside the window , had 2 single beds instead of king bed , safe not work had to get another safe . the bed was hard , so not good sleep ! The breakfast was very disappointing , not much choice . Hotel in need of repair as lots of rotten wood

8/10 Good

erkjan, Vancouver, BC

Liked: Cleanliness, property conditions & facilities, room comfort
Beach front
Beach front, nice pool, good breakfast and good security.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

zeny , Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Close to the beach, very clean, staffs are very friendly, very good service! Would come back here again

2/10 Terrible

LP, Australia

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not worth the money.
Checked in nice and easy but soon discovered the "free WiFi" didn't reach our room on the 4th floor. It was Christmas so we wanted WiFi to stay in touch with family. No one seemed to want to help us with this and one employee was very rude. Our air conditioning dripped in the night and got fixed on our last day. The water went off on the last day too, and no explanation was given. The bar sold very few drinks and breakfast was always busy, maybe due to the time of year. It was nice and clean, but I am sure we could have stayed in better places for the price.

4/10 Poor

maria, Australia

Disliked: Property conditions & facilities, room comfort
overall review
Some staff like reception staff are not friendly or smiling. It would be nice if they have a warm smiling faces not sulky. But the rest of the staff are polite and friendly. Pool area slippery dangerous, witness a kid slipped and hurt herself bleeding nose and lump on the head. Staff no clue how to give first aid. No incident report at all which is the management to take the necessary responsibility. No action except ice for the head that's it. Never reported to parents the incident. That's really bad. Room is smelly and leaking Aircondition. Food not bad. Buffet breakfast is limited choices. Building needs some upgrading and improvement. Overall I rate is 2 1/2 star. Please improve floor area on the pool. Make it anti slip flooring.

2/10 Terrible

Albert Medina, Boracay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dec. 31 to Jan 5
Bad Hotel, Stay Away

2/10 Terrible

Øyvind, Norway

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms either have no view at all (looking straight in to the wall of the neighbor building), or looks down on to the neighboring slum neighborhood. Some of the staff were quite friendly, though most don't speak good English, and some are outright rude and unprofessional. The hotel was not cheap either, so all in all it provided very poor value for money.

8/10 Good

Catherine, mandaluyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family room
front desk personnel are so helpful with our needs. Family room very spacious and quiet corner grd floor, pool, garden, frontdesk, restaurant and beach just within our reach.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not returning
The location is great, but way too overpriced for this quality. Breakfast is horrible with very limited choice of buffet. The safe in our room was broken and couldn't be used. The electricity went out twice during our stay.

8/10 Good

skye, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service Staff
We arrived before 1 pm which is over an hour before check in. A staff helped us keep our things first and brought us to the restaurant which is right at the beachfront. Welcome drinks were immediately serve as well as we were waiting for our room to be ready. I was hoping to get checked in early, apparently we had to wait until 2:30 pm before we finally got our room key. Staff were really helpful and pleasant so that made it up with all the wait. In my opinion, this hotel had the most genuinely pleasant and well mannered staff I've ever been so far. We got a family room which is of relatively good size for 4 persons. I'm in fact happy with it, 4 twin sized bed, all the furniture were good, and most importantly they have a safe and the heater was working perfectly well. My kids enjoyed the pool so much and i'm really glad that it was well maintained. There is barely anyone utilizing the pool which may be the reason why there isn't any pool attendant at times. The view was great from outside as you look towards the right side of the beach. Won't beat station 1 beachfront though. Station 1 is about 25 mins to 30 mins by foot and approximately 15 minutes walk to Dmall.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Hard to get to from the street. Don't believe Southwest Tours when they tell you they'll drop you off at your hotel's front door. This was not the case with us. We had to lug our baggage through unpaved back streets through market stalls ourselves. The hotel sent 1 porter who carried 2 out of the 6 luggage we had. Check in was slow. Despite arriving past 3pm, our rooms weren't ready. Our 'welcome drinks' was cheap Tang. Family rooms are spacious but no luggage racks available. The 1 lift constantly reeked of mould due to the wet plastic flooring. Breakfast spread is dismal and caters for the high number (>95%) of Korean/Chinese guests. Wouldn't be surprised if they served dinner leftovers from the night before. Toilet clogged up on third night and we were told not to flush used toilet paper down the toilet. Disgusting. Definitely not staying here again.

8/10 Good

Ethan, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the Money.
Couple in our mid twenties, stayed for 7 nights. The hotel is pretty much what we expected. Easily a 3 star hotel in Europe. The breakfast is oriental but their was still cereal, eggs, toast and pancakes. The hotel is quiet yet a 20 minute walk to dmall. The dinner menu is on par with the rest of the island and the happy hour was well priced. My only criticism is that the pool is kind of cold. Beware of henna, fake tan stains ect. The hotel will charge about 40 usd for each sheet, towel ect stained.

6/10 Okay

phang, Singapore

Disliked: Staff & service, room comfort
golden phoenix
bed was too hard. not enough staff to do house keeping. only 1 iron to be borrowed in the whole hotel

2/10 Terrible

Ian, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel not so good unfortunately
Reading all the bad reviews about the place, you don't believe it. But, I can concur with what everyone has said. Armed guards stop you if you look like you are checking out. The reason is, when you finally do, the guard stands next to you while reception tells you owe them US$150 for a stained 50cent towel. You ask if they offer any help with booking activities on the island. They just obtain a dodgy vendor off the street who rips you off. No activities information available in the hotel. Room not so clean and the bed is very uncomfortable and gives you a week or more of lower back pain after stay. Bed sheets stained and/or dirty. Breakfast food not so good. Good thing is the location.

6/10 Okay

Verified traveller

Disliked: Staff & service
near to station 2 and overall ok.
The hotel is quite clean and overall ok. But was wonder why the reservation staff are never reply the email. I was email a few times to hotel reservation to arrange airport transfer. But no one reply the email. Until called to hotel and was informed by one staff that I should call to reservation which is another number and refused to transfer the call. Then no choice called to another number and the staff told me that they received the email. Ok let it be and I booked the transfer for 2 ways. But when we checked in the reception staff told me that we never book the transport for departure. So I booked for the departure and the staff told me will call to the room and inform us the time. But until last night they never inform us the time and we have to go and check again. They confirmed the departure time as 9:30am. We checked out at 9:00am and wait until 10am but no one come and pick up. I think the receptionist never confirm the transport with their agent and at the end the agent come and fetched at 10:15am which is last minute arrangement. We sure will not choose this hotel again.

10/10 Excellent

AdrianMahen

Liked: Cleanliness, staff & service, room comfort
Good Service
Its a very good hotel with a very good service. Though its quite a distance away from D'Mall, its situated close to the beach and its perfect for a stroll along the beach. Wifi was good in the hotel room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to the beach
Love the view of the hotel.. The staff is friendly..

6/10 Okay

Alex foggy

Disliked: Cleanliness
2nd visiting of Boracay
Want enjoy my holidays in Boracay but It was actually happened. No many guests and still renovation is going on so it is not that much active hotel as I remember.

8/10 Good

Earl the traveler

Liked: Cleanliness, staff & service
Great couple getaway
We enjoyed our stay at Golden phoenix. The staffs are great and friendly. One thing that bothers me is that the smell of our room no. 3011 is not good because of the refrigerator leak. Maybe they should clean and check it out first before the guest check in. The mini bar light are busted, i asked them to change it, they say YES but then on our 4days of stay they even dont remember to change it. The food is good, the pool is really great.

8/10 Good

Darel, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most Memorable Vacation
The hotel is very nice, although a bit far from D'Mall. The Beach front is very good and not too crowded for swimming, specially in the morning. Best location for people who just want to relax and enjoy the beach.

4/10 Poor

A, cebu

Disliked: Staff & service
nice room but
great room nice comfy bed but fairly hard .... balcony had no view as they have built an extention infront ........ the hotel is aimed at the Chinese/japanese market ...... we went else were for breakfast ....... they say room service finishes at 10 pm but the kitchen closes at 9pm !!!!........ if u check in with a filipno gf and u come back at night the guard will think u have picked her up and get u to go to reception and register her even if already done so ..... unless they have seen u go out together .... the gaurds are not friendly ..... the porters are very friendly ...... would i stay there again NO

10/10 Excellent

Earl, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Golden Phoenix
Very good in service. Also foods and the pool we really love it. Ambiance superb. Its just that it was a tiring walk from here to D mall (station 1) but then i can say i would be back here again. Love this place :)

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Old and tired
Doesn't look as new as the photos. Also the cost did not reflect the quality of accommodation we expected. Access is very hard from main road, we had to carry our bags 1km.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but restaurant needs improving
Poor breakfast is the only complaint about this hotel.

6/10 Okay

Gayle, australia

Liked: Room comfort
A little disappointing
There was inconsistency in the service provided by staff - particularly at the front desk. Housekeeping staff were always polite and were receptive to needs. We needed to ask for things that were missing eg. kettle for the room, room service menu (and we were in a suite). Things like an ironing board and iron had to be borrowed from housekeeping and when we asked for our sheets to be changed (after 5 days) it looked as though they didn't have any more double bed sheets so we had single ones put on instead.

6/10 Okay

Expat 007

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Great Location & Staff, Rooms need Improvement
I recently stayed at the Golden Phoenix during the last week of October. Overall, the trip was great, the hotel was decent but definitely overpriced considering the quality of rooms. Here are the Pros : Great Location, Great Service, Buffet Breakfast is included with your stay, Awesome pool. Here are the Cons: Rooms aren't truly cleaned daily ( Just beds made & floors swept), Worn out furniture in the Angol Suites, poor drainage in bathroom tub, and overall poor quality tub fixtures ( constant leaks)

10/10 Excellent

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Located directly at the beach, stunning pool. The only negative would be the breakfast, it was to Chinese inspired

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Lito, South San Francisco, CA, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad location and dirty surroundings
It was a bad experience staying with this hotel. First the location is away from the main road. The road is flooded and bumpy and is about 10-15 minutes walk from main road. While your walking you will see a lot homeless sleeping in the talipapa market at night. My room has no AC, no screen window, my view is garbage, no nose tissue, no cap shower, very old scrapy furniture, broken chair, very hard bed mattress, two tiny smelly towel. I suppose to stay 3 nights on this hotel but I did not want to ruin my vacation. I decided to check out next morning and transfer to Discovery Shore Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Great hotel, super nice staff, clean and great breakfast.

4/10 Poor

George

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not your best option in Boracay
The hotel is recently built, but doesn't always show it. We visited on a rainy weekend, so there was water everywhere, in the restaurant, hallway and in some of the rooms. We had the deluxe room, which has nothing 4 stars about it, try to get one of the better ones. Breakfast was Another problem is the access to the hotel from the street. All cars and tricycles stop 300 meters away from the hotel and you have to walk that distance through a dirt road (that becomes a pig puddle during rainy days).

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Terrible Management of Nice Property
Reserved 2 rooms... both oceanfront at high cost per night ... was promised in-room internet which I have come to expect from any quality hotel and which I need for business when I travel .. 1st room had no working air con so room transfer was necessary .,.,. 2nd room had no internet service and hotel technician's remedy was to open my windows letting in mosquitoes to pick up wifi from Pita Hut down the beach which had virtually no signal ...we had late flight so I requested 1 hour additional time to check out and was denied for both rooms ... at checkout was charged for broken ashtray and so requested credit for no internet service ...again denied 100% ... big patio on ocean but only 2 small hard chairs and tiny cheap table...the only thing management did was play the Korean flute in the afternoon ... would never stay there again ...

6/10 Okay

Maroun, Australia

Liked: Cleanliness, property conditions & facilities
convenient location , clean hotel & rooms , quite @ night time so you will get a good night sleep , only set back shower fluctuates from hot to cold with little warning .

8/10 Good

Mariciel

Liked: Cleanliness
The staffs are very friendly,
The staffs are very friendly, always with a big smile. Nice view and clean facilities. Just be watchful of your keycard

8/10 Good

ZHANNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Приятный отель
Хороший бюджетный вариант на первой линии, прямо на пляж выходите из отеля. Очень удобные кровати, чистое белье, приветливый персонал. В наличии все нужные услуги в номере: сейф, холодильник, чайник и чайные принадлежности, телевизор со множеством каналов, кондишка сплит система, бассейн, хороший спа салон при отеле, шведский стол. И я это перечисляю не просто так, потому что для Боракай в отелях средней цены это большая редкость. При бронировании обязательно просите номера 3-4 этаж будет посветлее. Во всех номерах отсутствует вид из окна, от слова совсем, окна выходят на стены соседних отелей и номера очень темные, дневной свет не попадает, балконов нет. Есть люксы с видом на море и с личной террасой, в количестве 4 шт на весь отель. Нам понравилось в целом, отелем довольны.
Stayed 14 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
L'hôtel est bien situé, tout près de la plage et en plus il y a une piscine. Les wc ne sont pas équipés de douchette et en plus il ne faut pas jeter de papier toilette dedans sous peine de les boucher, aussi il faut se doucher après avoir fait ses besoins. Le wifi était en panne et le réseau téléphonique de Boracay aussi. Les fast-foods de Boracay sont bruyants et il y a plus de monde que dans ce de Manille. Je ne retournerai plus jamais à Boracay.
Stayed 4 nights in Dec 2019