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Response from Tim Newman | General Manager on 26 May 2024
Hi Julio,Thank you so much for being our guest and for the 5-star rating! We're glad you had a great stay and hope to see you again on your next visit to Boise!
8/10 Good
Amy
25 May 2024
Liked: Staff & service, amenities
The hotel as a whole was exactly what you’d expect from a Holiday Inn Express, however I was disappointed and uncomfortable on this stay. The thermostat screen was broken so you could not change the temperature, and the room was freezing.
Amy
Stayed 1 night in May 2024
Response from Tim Newman | General Manager on 26 May 2024
Hi Amy,Thank you for being our guest and sharing your experience. I apologize about the issues you had with the thermostat. Usually if the thermostat on the wall is not operable, you can change the temperature on the unit itself. We will get the thermostat replaced so that future guests don't have the same issues. Thank you again for letting us know and I hope that you'll give us the opportunity to serve you again.
Response from Tim Newman | General Manager on 26 May 2024
Hi Colleen,Thank you so much for being our guest and for the 5-star rating! We're glad you had a great stay and hope to see you again your next visit to Boise!
Response from Tim Newman | General Manager on 24 May 2024
Hi Gregory,Thank you so much for being our guest! We're glad you had a good stay with us and just wanted to let you know that we appreciate your business. We hope to serve you again on your next visit to Boise!
Response from Tim Newman | General Manager on 22 May 2024
Hi Caleb,Thank you so much for being our guest! Looks like you had a nice stay. We hope you will give us the honor of serving you again on your next visit to Boise!
Very clean and staff was extremely friendly. The young lady running the breakfast was so friendly, kind and helpful.
darren Efton
Stayed 4 nights in May 2024
Response from Tim Newman | General Manager on 22 May 2024
Hi DarrenThank you so much for being our guest! We're glad you had a great stay and appreciate the 5 star rating! We hope to see you again on your next visit to Boise!
Response from Tim Newman | General Manager on 22 May 2024
Hi Gary,Thank you so much for being our guest! We're glad you had a great stay and appreciate the 5 star rating! We hope to see you again on your next visit to Boise!
Stayed two seperate times on recent trip. Very convenient with in walking distance of a local Applebee's. Front staff very helpful.
Zee
Stayed 1 night in May 2024
Response from Tim Newman | General Manager on 15 May 2024
Hi Zee,Thank you for choosing the Holiday Inn Express & Suites at the Boise Airport! We’re glad you had a great stay with us! We appreciate the wonderful rating and look forward to your next visit to the Boise area! Best travels always!
Response from Tim Newman | General Manager on 13 May 2024
Hi Craig,Thank you for being our guest and for sharing your feedback! We appreciate your business and for taking the time to let us know where we can do better. We hope you'll visit us again on your next visit to Boise to see that we listen and we care! Best travels always!
10/10 Excellent
Sonia
Travelled with family, Travelled with family and small children
Response from Tim Newman | General Manager on 13 May 2024
Hi Sonia, Thank you for being our guest! We're glad you had a great stay with us! Our team works hard to provide clean comfortable rooms, a great hot breakfast and friendly service! Thank you for the great rating! We hope to see you again on your next visit to Boise!
Response from Tim Newman | General Manager on 7 May 2024
Thank you so much for being our guest and sharing your experience with us! We're glad you had a great stay with us! We appreciate your support and your business! We look forward to your next visit and hope that all your travels are safe and successful. Thanks again!
Excellent - Clean - Quiet and Fantastic Location. Really a Great Hotel !!
Steven
Stayed 3 nights in May 2024
Response from Tim Newman | General Manager on 7 May 2024
Thank you so much for being our guest and sharing your experience with us! We're glad you had a great stay with us! We appreciate your support! We look forward to your next visit and hope that all your travels are safe and successful. Thanks again!
The rooms were dirty food all over carpet, mattress protectors ripped, nothing was wiped down, candy wrappers under couch cushions. Toilet paper never restocked, and tissues were out. Clearly they only switched sheets out nothing else
Brittany
Stayed 1 night in May 2024
Response from Tim Newman | General Manager on 7 May 2024
Thank you for being our guest and for giving our hotel a try. It looks like we did not meet your expectations or ours and I would like to take this opportunity to apologize. We strive to make each stay as pleasant and comfortable as possible. Please know, we will use your feedback to help coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception and that we can do better. Thank you again for the opportunity to serve you and for sharing valuable feedback with us! We hope to see you again soon!
Clean and comfortable. I chose this property for the closeness to the airport.
Beryl
Stayed 1 night in Apr 2024
Response from Tim Newman | General Manager on 3 May 2024
Hi Beryl,Thank you so much for being our guest and for sharing your experience with us! We're glad you had a great stay and look forward to your next visit!
2/10 Terrible
Carmen
1 May 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Carmen
Stayed 1 night in Apr 2024
Response from Tim Newman | General Manager on 2 May 2024
Hi Carmen,Thank you for choosing the Holiday Inn Express & Suites at the Boise Airport! We’re glad you gave our hotel a try! It looks like we may not have met all of your expectations but please know that we strive to make each stay as pleasant and comfortable as possible. We hope you'll give us another try on your next visit to Boise to see that your recent visit was an exception to what most guest experience at our hotel! Stay safe and travel happy!
Response from Tim Newman | General Manager on 30 Apr 2024
Hi Zee,Thank you so much for being our guest at the Holiday Inn Express & Suites at the Boise Airport. We're glad you had a great stay with us and truly appreciate the wonderful rating. We appreciate your business and look forward to your next stay in Boise!
Good modern property. Clean, good breakfast, friendly staff.
Eric
Stayed 1 night in Apr 2024
Response from Tim Newman | General Manager on 28 Apr 2024
Hi Eric,Thank you so much for being our guest! We're glad you had a great stay with us and look forward to your next visit to Boise!
8/10 Good
Miriam
21 Apr 2024
Miriam
Stayed 3 nights in Apr 2024
Response from Tim Newman | General Manager on 13 May 2024
Hi Miriam,Thank you for being our guest and for taking the time to rate your stay with us! Our team works hard to make sure each stay is clean and comfortable. We know traveling can be difficult at times and not everything goes as expected but we hope that your stay with us was enjoyable and that you’ll give us the honor of visiting us again! Thank you again for being our guest!
8/10 Good
Jacqueline
21 Apr 2024
Jacqueline
Stayed 2 nights in Apr 2024
Response from Tim Newman | General Manager on 13 May 2024
Hi Jacqueline,Thank you for being our guest and for taking the time to rate your stay with us! Our team works hard to make sure each stay is clean and comfortable. We know traveling can be difficult at times and not everything goes as expected but we hope that your stay with us was enjoyable and that you’ll give us the honor of visiting us again! Thank you again for being our guest!
Response from Tim Newman | General Manager on 14 Apr 2024
Hi Dennis,Thank you so much for being our guest and for the 5-star rating! We're glad you had a great stay and look forward to your next visit! Thank you again!
10/10 Excellent
cheryl
7 Apr 2024
cheryl
Stayed 1 night in Apr 2024
Response from Tim Newman | General Manager on 30 Apr 2024
Hi Cheryl,Thank you so much for being our guest at the Holiday Inn Express & Suites at the Boise Airport. We're glad you had a great stay with us and truly appreciate the wonderful rating. We appreciate your business and look forward to your next stay in Boise!
Response from Tim Newman | General Manager on 8 Apr 2024
Hi Russell,Thank you so much for being our guest! We're glad you had a great stay at the Holiday Inn Express & Suites at the Boise Airport. Our team works hard to provide clean, comfortable rooms, a great complimentary hot breakfast and of course, friendly service! We hope to see you again soon on your next visit to the Boise area!
4/10 Poor
Aaron
1 Apr 2024
Liked: Staff & service
Disliked: Cleanliness
Aaron
Stayed 1 night in Mar 2024
Response from Tim Newman | General Manager on 3 Apr 2024
Hi Aaron,Thank you so much for being our guest. It looks like you may not have had a great experience with us. Please know that our team does work hard to provide friendly service, clean comfortable rooms and a great complimentary hot breakfast. I am not sure what may have gone wrong with your stay but I hope you will give us another try to see that your recent experience was an exception. We hope to see you again soon!
We always stay here when we visit family! Love the bigger rooms!
Kara
Stayed 2 nights in Mar 2024
Response from Tim Newman | General Manager on 1 Apr 2024
Hi Kara,Thank you so much for being our guest at the Holiday Inn Express and Suites at the Boise Airport! We're glad you had a great stay with us and that you loved our big and bright rooms! We look forward to your next visit to Boise!
Response from Tim Newman | General Manager on 22 Mar 2024
Hi Marcia,Thank you so much for being our guest at the Holiday Inn Express & Suites at the Boise Airport. We appreciate the wonderful rating and glad that you had a great stay with us. We hope to see you again on your next visit to the Boise area. Travel safe and travel happy!
Response from Tim Newman | General Manager on 22 Mar 2024
Hi Beau,Thank you so much for being our guest at the Holiday Inn Express & Suites at the Boise Airport. We appreciate the wonderful rating and glad that you had a great stay with us. We hope to see you again on your next visit to the Boise area. Travel safe and travel happy!
Response from Tim Newman | General Manager on 22 Mar 2024
Hi Silver,Thank you so much for being our guest at the Holiday Inn Express & Suites at the Boise Airport. We appreciate the wonderful rating and glad that you had a great stay with us. We hope to see you again on your next visit to the Boise area. Travel safe and travel happy!
10/10 Excellent
Joseph
16 Mar 2024
Joseph
Stayed 1 night in Mar 2024
Response from Tim Newman | General Manager on 8 Apr 2024
Hi Joseph,Thank you so much for being our guest! We're glad you had a great stay at the Holiday Inn Express & Suites at the Boise Airport. We appreciate the 5-star rating! Our team works hard to provide clean, comfortable rooms, a great complimentary hot breakfast and of course, friendly service! We hope to see you again soon on your next visit to the Boise area!
Response from Tim Newman | General Manager on 18 Mar 2024
Hi Julie,Thank you so much for being our guest at the Holiday Inn Express & Suites at the Boise Airport! We're glad you had a great stay and look forward to your next visit! May all your travels be safe and successful!
Response from Tim Newman | General Manager on 18 Mar 2024
Hi Tammantha,Thank you for being our guest. It looks like we may not have met all your needs. I do apologize if we failed. Our team does try to make each stay as clean and comfortable as possible and we don't like to disappoint our guests. I hoe you will give us another try to see that we can do better!
Response from Tim Newman | General Manager on 18 Mar 2024
Hi Christi,Thank you so much for being our guest at the Holiday Inn Express & Suites at the Boise Airport! We're glad you had a great stay and look forward to your next visit! May all your travels be safe and successful!
The young lady at the front desk, who checked me in....she was so bubbly! Very helpful and helpful.
Thank you and will be back
Karen L
Stayed 1 night in Feb 2024
Response from Tim Newman | General Manager on 5 Mar 2024
Hi Karen,Thank you for being our guest! We're glad you had a great stay with us! Our team works hard to provide clean comfortable rooms, a great hot breakfast and friendly service! We hope to see you again on your next visit to Boise! Travel safe, travel happy!
Response from Tim Newman | General Manager on 23 Feb 2024
Looks like you had a great stay with us! Thank you so much for being our guest and for giving us a perfect score! We look forward to your next visit. Happy travels!
2/10 Terrible
joanna
Travelled with family
22 Feb 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was fine until we tried to sleep. The heater was loud and banged, hissed and squeaked all night long. We kept turning it down so it wouldn’t come on as often and ended up cold. Worst nights sleep in a long time.
joanna
Stayed 1 night in Feb 2024
Response from Tim Newman | General Manager on 23 Feb 2024
Hi Joanna,I am so sorry to hear about your experience. Usually when units act up like that we are able to quickly fix it or we can also move you to different room. We have so many guests that love us and have a great experience! I hope that you will give us another try to see that your experience was an exception and not a normal experience. We hope to see you again.
Response from Tim Newman | General Manager on 19 Feb 2024
Hi James,Thank you so much for being our guest! We're glad you chose our hotel. It looks like you had a nice stay! We appreciate the rating and hope to see you again soon or whenever your travels bring you to the Boise area again! Happy travels!
Response from Tim Newman | General Manager on 19 Feb 2024
Hi Alondra,Thank you so much for being our guest! We're glad you chose our hotel. It looks like you had a nice stay! Our employees do work hard to provide a clean and comfortable stay and it is nice to see when they are recognized! We appreciate the rating and hope to see you again soon or whenever your travels bring you to the Boise area again! Happy travels!
Response from Tim Newman | General Manager on 19 Feb 2024
Hi James,Thank you so much for being our guest! We're glad you chose our hotel. It looks like you had a nice stay! We appreciate the rating and hope to see you again soon or whenever your travels bring you to the Boise area again! Happy travels!
10/10 Excellent
Carl
6 Feb 2024
Carl
Stayed 1 night in Feb 2024
Response from Tim Newman | General Manager on 20 Mar 2024
Hi Carl,Thank you so much for being our guest at the Holiday Inn Express & Suites at the Boise Airport. We appreciate the wonderful rating and happy that you had a great stay with us! We look forward to seeing you again on your next visit to Boise!
Response from Tim Newman | General Manager on 19 Feb 2024
Hi Kevin,Thank you so much for being our guest! We're glad you chose our hotel. It looks like you had a nice stay and enjoyed our complimentary hot breakfast! We appreciate the rating and hope to see you again soon or whenever your travels bring you to the Boise area again! Happy travels!
Response from Tim Newman | General Manager on 19 Feb 2024
Hi Nicole,Thank you so much for being our guest! We're glad you chose our hotel. It looks like you had a nice stay! We appreciate the rating and hope to see you again soon or whenever you visit the Boise area again! Thanks again and safe travels always!
Response from Tim Newman | General Manager on 23 Jan 2024
Thank you for choosing the Holiday Inn Express & Suites at the Boise Airport! We’re glad you had a great stay with us! We appreciate the wonderful rating and look forward to your next visit to the Boise area! Stay healthy and travel happy!
8/10 Good
Kyle
21 Jan 2024
Liked: Cleanliness
Kyle
Response from Tim Newman | General Manager on 19 Feb 2024
Hi Kyle,Thank you so much for being our guest! We're glad you chose our hotel. It looks like you had a nice stay! We appreciate the rating and hope to see you again soon or whenever you visit the Boise area again! Thanks again and safe travels always!
2/10 Terrible
Cindy
20 Jan 2024
Cindy
Stayed 3 nights in Jan 2024
Response from Tim Newman | General Manager on 23 Jan 2024
Hi Cindy,Thank you for choosing the Holiday Inn Express & Suites at the Boise Airport! We’re glad you gave our hotel a try! It looks like we may not have met all of your expectations but please know that we strive to make each stay as pleasant and comfortable as possible. We hope you'll give us another try on your next visit to Boise to see that we can do better and that your recent experience was an exception! Stay healthy and travel happy!
Response from Tim Newman | General Manager on 23 Jan 2024
Hi Frank,Thank you for choosing the Holiday Inn Express & Suites at the Boise Airport! We’re glad you had a great stay with us! We appreciate the wonderful rating and look forward to your next visit to the Boise area! Stay healthy and travel happy!
10/10 Excellent
Natalie
Travelled with family
14 Jan 2024
Liked: Amenities
We have been going back and fourth from Boise to Seattle as my daughter was attending BSU. This is by far the best hotel we have stayed at! Breakfast spread was amazing! Checkout was noon which was nice to not have to spend so much time at the airport. Very centrally located between the airport and BSU. Staff was very sweet and helpful. Thank you for the great accommodations!
Natalie
Stayed 2 nights in Jan 2024
Response from Tim Newman | General Manager on 23 Jan 2024
Hi Natalie,Thank you for being our guest! We're glad you had a great stay with us! Our team works hard to provide clean comfortable rooms, a great hot breakfast and friendly service! We hope to see you again on your next visit to Boise! Travel happy and stay healthy!
10/10 Excellent
Cody
12 Jan 2024
Cody
Stayed 1 night in Jan 2024
Response from Tim Newman | General Manager on 23 Jan 2024
Hi Cody,Thank you for choosing the Holiday Inn Express & Suites at the Boise Airport! We’re glad you had a great stay with us! We appreciate the wonderful rating and look forward to your next visit to the Boise area! Stay healthy and travel happy!
Response from Tim Newman | General Manager on 23 Jan 2024
Hi Harvey,Thank you for choosing the Holiday Inn Express & Suites at the Boise Airport! We’re glad you had a great stay with us! We appreciate the wonderful rating and look forward to your next visit to the Boise area! Stay healthy and travel happy!
Response from Tim Newman | General Manager on 23 Jan 2024
Hi Jordyn,Thank you for choosing the Holiday Inn Express & Suites at the Boise Airport! We’re glad you had a great stay with us! We appreciate the wonderful rating and look forward to your next visit to the Boise area! Stay healthy and travel happy!
Exceptional service, very clean, modern. And personal is helpful, friendly.
Maria
Stayed 2 nights in Dec 2023
Response from Tim Newman | General Manager on 23 Jan 2024
Hi Maria,Thank you for being our guest! We're glad you had a great stay with us! Our team works hard to provide clean comfortable rooms, a great hot breakfast and friendly service! We hope to see you again on your next visit to Boise! Travel happy and stay healthy!