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Reviews of Holiday Inn Express & Suites Boise Airport, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 620 out of 1001 reviews" "
Rating 8 - Good. 202 out of 1001 reviews" "
Rating 6 - Okay. 84 out of 1001 reviews" "
Rating 4 - Poor. 50 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Julio

Travelled with group
Liked: Staff & service, property conditions & facilities
Loved it all
Stayed 1 night in May 2024
Response from Tim Newman | General Manager on 26 May 2024
Hi Julio,Thank you so much for being our guest and for the 5-star rating! We're glad you had a great stay and hope to see you again on your next visit to Boise!

8/10 Good

Amy

Liked: Staff & service, amenities
The hotel as a whole was exactly what you’d expect from a Holiday Inn Express, however I was disappointed and uncomfortable on this stay. The thermostat screen was broken so you could not change the temperature, and the room was freezing.
Stayed 1 night in May 2024
Response from Tim Newman | General Manager on 26 May 2024
Hi Amy,Thank you for being our guest and sharing your experience. I apologize about the issues you had with the thermostat. Usually if the thermostat on the wall is not operable, you can change the temperature on the unit itself. We will get the thermostat replaced so that future guests don't have the same issues. Thank you again for letting us know and I hope that you'll give us the opportunity to serve you again.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tim Newman | General Manager on 26 May 2024
Hi Colleen,Thank you so much for being our guest and for the 5-star rating! We're glad you had a great stay and hope to see you again your next visit to Boise!

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall.
Stayed 1 night in May 2024
Response from Tim Newman | General Manager on 24 May 2024
Hi Gregory,Thank you so much for being our guest! We're glad you had a good stay with us and just wanted to let you know that we appreciate your business. We hope to serve you again on your next visit to Boise!

8/10 Good

Caleb

Liked: Staff & service, amenities, property conditions & facilities
Close to the airport with nice spacious rooms
Stayed 2 nights in May 2024
Response from Tim Newman | General Manager on 22 May 2024
Hi Caleb,Thank you so much for being our guest! Looks like you had a nice stay. We hope you will give us the honor of serving you again on your next visit to Boise!

10/10 Excellent

darren Efton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was extremely friendly. The young lady running the breakfast was so friendly, kind and helpful.
Stayed 4 nights in May 2024
Response from Tim Newman | General Manager on 22 May 2024
Hi DarrenThank you so much for being our guest! We're glad you had a great stay and appreciate the 5 star rating! We hope to see you again on your next visit to Boise!

10/10 Excellent

Gary, Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tim Newman | General Manager on 22 May 2024
Hi Gary,Thank you so much for being our guest! We're glad you had a great stay and appreciate the 5 star rating! We hope to see you again on your next visit to Boise!

10/10 Excellent

Zee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed two seperate times on recent trip. Very convenient with in walking distance of a local Applebee's. Front staff very helpful.
Stayed 1 night in May 2024
Response from Tim Newman | General Manager on 15 May 2024
Hi Zee,Thank you for choosing the Holiday Inn Express & Suites at the Boise Airport! We’re glad you had a great stay with us! We appreciate the wonderful rating and look forward to your next visit to the Boise area! Best travels always!

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpeted hallways could’ve been cleaner
Stayed 2 nights in May 2024
Response from Tim Newman | General Manager on 13 May 2024
Hi Craig,Thank you for being our guest and for sharing your feedback! We appreciate your business and for taking the time to let us know where we can do better. We hope you'll visit us again on your next visit to Boise to see that we listen and we care! Best travels always!

10/10 Excellent

Sonia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and fast check in! Front desk gal was great.
Stayed 1 night in May 2024
Response from Tim Newman | General Manager on 13 May 2024
Hi Sonia, Thank you for being our guest! We're glad you had a great stay with us! Our team works hard to provide clean comfortable rooms, a great hot breakfast and friendly service! Thank you for the great rating! We hope to see you again on your next visit to Boise!

8/10 Good

rodney

Liked: Cleanliness, staff & service, property conditions & facilities
A great value
Stayed 3 nights in May 2024
Response from Tim Newman | General Manager on 7 May 2024
Thank you so much for being our guest and sharing your experience with us! We're glad you had a great stay with us! We appreciate your support and your business! We look forward to your next visit and hope that all your travels are safe and successful. Thanks again!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent - Clean - Quiet and Fantastic Location. Really a Great Hotel !!
Stayed 3 nights in May 2024
Response from Tim Newman | General Manager on 7 May 2024
Thank you so much for being our guest and sharing your experience with us! We're glad you had a great stay with us! We appreciate your support! We look forward to your next visit and hope that all your travels are safe and successful. Thanks again!

6/10 Okay

Brittany, West Warwick

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms were dirty food all over carpet, mattress protectors ripped, nothing was wiped down, candy wrappers under couch cushions. Toilet paper never restocked, and tissues were out. Clearly they only switched sheets out nothing else
Stayed 1 night in May 2024
Response from Tim Newman | General Manager on 7 May 2024
Thank you for being our guest and for giving our hotel a try. It looks like we did not meet your expectations or ours and I would like to take this opportunity to apologize. We strive to make each stay as pleasant and comfortable as possible. Please know, we will use your feedback to help coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception and that we can do better. Thank you again for the opportunity to serve you and for sharing valuable feedback with us! We hope to see you again soon!

10/10 Excellent

Beryl

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. I chose this property for the closeness to the airport.
Stayed 1 night in Apr 2024
Response from Tim Newman | General Manager on 3 May 2024
Hi Beryl,Thank you so much for being our guest and for sharing your experience with us! We're glad you had a great stay and look forward to your next visit!

2/10 Terrible

Carmen

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Tim Newman | General Manager on 2 May 2024
Hi Carmen,Thank you for choosing the Holiday Inn Express & Suites at the Boise Airport! We’re glad you gave our hotel a try! It looks like we may not have met all of your expectations but please know that we strive to make each stay as pleasant and comfortable as possible. We hope you'll give us another try on your next visit to Boise to see that your recent visit was an exception to what most guest experience at our hotel! Stay safe and travel happy!

10/10 Excellent

Zee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Clean and beds wrre great!
Stayed 1 night in Apr 2024
Response from Tim Newman | General Manager on 30 Apr 2024
Hi Zee,Thank you so much for being our guest at the Holiday Inn Express & Suites at the Boise Airport. We're glad you had a great stay with us and truly appreciate the wonderful rating. We appreciate your business and look forward to your next stay in Boise!

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good modern property. Clean, good breakfast, friendly staff.
Stayed 1 night in Apr 2024
Response from Tim Newman | General Manager on 28 Apr 2024
Hi Eric,Thank you so much for being our guest! We're glad you had a great stay with us and look forward to your next visit to Boise!

8/10 Good

Miriam

Stayed 3 nights in Apr 2024
Response from Tim Newman | General Manager on 13 May 2024
Hi Miriam,Thank you for being our guest and for taking the time to rate your stay with us! Our team works hard to make sure each stay is clean and comfortable. We know traveling can be difficult at times and not everything goes as expected but we hope that your stay with us was enjoyable and that you’ll give us the honor of visiting us again! Thank you again for being our guest!

8/10 Good

Jacqueline

Stayed 2 nights in Apr 2024
Response from Tim Newman | General Manager on 13 May 2024
Hi Jacqueline,Thank you for being our guest and for taking the time to rate your stay with us! Our team works hard to make sure each stay is clean and comfortable. We know traveling can be difficult at times and not everything goes as expected but we hope that your stay with us was enjoyable and that you’ll give us the honor of visiting us again! Thank you again for being our guest!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good bed, decent breakfast. Excellent value. Would stay here again
Stayed 1 night in Apr 2024
Response from Tim Newman | General Manager on 15 Apr 2024
Hi Cindy,Thank you so much for being our guest and sharing your experience! We're glad you had a great stay with us! We hope to see you again soon!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Apr 2024
Response from Tim Newman | General Manager on 14 Apr 2024
Hi Dennis,Thank you so much for being our guest and for the 5-star rating! We're glad you had a great stay and look forward to your next visit! Thank you again!

10/10 Excellent

cheryl

Stayed 1 night in Apr 2024
Response from Tim Newman | General Manager on 30 Apr 2024
Hi Cheryl,Thank you so much for being our guest at the Holiday Inn Express & Suites at the Boise Airport. We're glad you had a great stay with us and truly appreciate the wonderful rating. We appreciate your business and look forward to your next stay in Boise!

10/10 Excellent

russell

Liked: Cleanliness, staff & service, property conditions & facilities
the front desk manager was excellent
Stayed 1 night in Apr 2024
Response from Tim Newman | General Manager on 8 Apr 2024
Hi Russell,Thank you so much for being our guest! We're glad you had a great stay at the Holiday Inn Express & Suites at the Boise Airport. Our team works hard to provide clean, comfortable rooms, a great complimentary hot breakfast and of course, friendly service! We hope to see you again soon on your next visit to the Boise area!

4/10 Poor

Aaron

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Tim Newman | General Manager on 3 Apr 2024
Hi Aaron,Thank you so much for being our guest. It looks like you may not have had a great experience with us. Please know that our team does work hard to provide friendly service, clean comfortable rooms and a great complimentary hot breakfast. I am not sure what may have gone wrong with your stay but I hope you will give us another try to see that your recent experience was an exception. We hope to see you again soon!

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when we visit family! Love the bigger rooms!
Stayed 2 nights in Mar 2024
Response from Tim Newman | General Manager on 1 Apr 2024
Hi Kara,Thank you so much for being our guest at the Holiday Inn Express and Suites at the Boise Airport! We're glad you had a great stay with us and that you loved our big and bright rooms! We look forward to your next visit to Boise!

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tim Newman | General Manager on 22 Mar 2024
Hi Marcia,Thank you so much for being our guest at the Holiday Inn Express & Suites at the Boise Airport. We appreciate the wonderful rating and glad that you had a great stay with us. We hope to see you again on your next visit to the Boise area. Travel safe and travel happy!

10/10 Excellent

Beau

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tim Newman | General Manager on 22 Mar 2024
Hi Beau,Thank you so much for being our guest at the Holiday Inn Express & Suites at the Boise Airport. We appreciate the wonderful rating and glad that you had a great stay with us. We hope to see you again on your next visit to the Boise area. Travel safe and travel happy!

10/10 Excellent

Silver

Liked: Cleanliness, staff & service, property conditions & facilities
All good 👍
Stayed 1 night in Mar 2024
Response from Tim Newman | General Manager on 22 Mar 2024
Hi Silver,Thank you so much for being our guest at the Holiday Inn Express & Suites at the Boise Airport. We appreciate the wonderful rating and glad that you had a great stay with us. We hope to see you again on your next visit to the Boise area. Travel safe and travel happy!

10/10 Excellent

Joseph

Stayed 1 night in Mar 2024
Response from Tim Newman | General Manager on 8 Apr 2024
Hi Joseph,Thank you so much for being our guest! We're glad you had a great stay at the Holiday Inn Express & Suites at the Boise Airport. We appreciate the 5-star rating! Our team works hard to provide clean, comfortable rooms, a great complimentary hot breakfast and of course, friendly service! We hope to see you again soon on your next visit to the Boise area!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Tim Newman | General Manager on 18 Mar 2024
Hi Julie,Thank you so much for being our guest at the Holiday Inn Express & Suites at the Boise Airport! We're glad you had a great stay and look forward to your next visit! May all your travels be safe and successful!

6/10 Okay

Tammantha

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tim Newman | General Manager on 18 Mar 2024
Hi Tammantha,Thank you for being our guest. It looks like we may not have met all your needs. I do apologize if we failed. Our team does try to make each stay as clean and comfortable as possible and we don't like to disappoint our guests. I hoe you will give us another try to see that we can do better!

10/10 Excellent

Christi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! Nice place.
Stayed 1 night in Mar 2024
Response from Tim Newman | General Manager on 18 Mar 2024
Hi Christi,Thank you so much for being our guest at the Holiday Inn Express & Suites at the Boise Airport! We're glad you had a great stay and look forward to your next visit! May all your travels be safe and successful!

10/10 Excellent

Karen L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the front desk, who checked me in....she was so bubbly! Very helpful and helpful. Thank you and will be back
Stayed 1 night in Feb 2024
Response from Tim Newman | General Manager on 5 Mar 2024
Hi Karen,Thank you for being our guest! We're glad you had a great stay with us! Our team works hard to provide clean comfortable rooms, a great hot breakfast and friendly service! We hope to see you again on your next visit to Boise! Travel safe, travel happy!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Tim Newman | General Manager on 23 Feb 2024
Looks like you had a great stay with us! Thank you so much for being our guest and for giving us a perfect score! We look forward to your next visit. Happy travels!

2/10 Terrible

joanna

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was fine until we tried to sleep. The heater was loud and banged, hissed and squeaked all night long. We kept turning it down so it wouldn’t come on as often and ended up cold. Worst nights sleep in a long time.
Stayed 1 night in Feb 2024
Response from Tim Newman | General Manager on 23 Feb 2024
Hi Joanna,I am so sorry to hear about your experience. Usually when units act up like that we are able to quickly fix it or we can also move you to different room. We have so many guests that love us and have a great experience! I hope that you will give us another try to see that your experience was an exception and not a normal experience. We hope to see you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Vey nice place
Stayed 1 night in Feb 2024
Response from Tim Newman | General Manager on 19 Feb 2024
Hi James,Thank you so much for being our guest! We're glad you chose our hotel. It looks like you had a nice stay! We appreciate the rating and hope to see you again soon or whenever your travels bring you to the Boise area again! Happy travels!

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Great workers
Stayed 1 night in Jan 2024
Response from Tim Newman | General Manager on 19 Feb 2024
Hi Alondra,Thank you so much for being our guest! We're glad you chose our hotel. It looks like you had a nice stay! Our employees do work hard to provide a clean and comfortable stay and it is nice to see when they are recognized! We appreciate the rating and hope to see you again soon or whenever your travels bring you to the Boise area again! Happy travels!

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Tim Newman | General Manager on 19 Feb 2024
Hi James,Thank you so much for being our guest! We're glad you chose our hotel. It looks like you had a nice stay! We appreciate the rating and hope to see you again soon or whenever your travels bring you to the Boise area again! Happy travels!

10/10 Excellent

Carl

Stayed 1 night in Feb 2024
Response from Tim Newman | General Manager on 20 Mar 2024
Hi Carl,Thank you so much for being our guest at the Holiday Inn Express & Suites at the Boise Airport. We appreciate the wonderful rating and happy that you had a great stay with us! We look forward to seeing you again on your next visit to Boise!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 1 night in Feb 2024
Response from Tim Newman | General Manager on 19 Feb 2024
Hi Kevin,Thank you so much for being our guest! We're glad you chose our hotel. It looks like you had a nice stay and enjoyed our complimentary hot breakfast! We appreciate the rating and hope to see you again soon or whenever your travels bring you to the Boise area again! Happy travels!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tim Newman | General Manager on 19 Feb 2024
Hi Nicole,Thank you so much for being our guest! We're glad you chose our hotel. It looks like you had a nice stay! We appreciate the rating and hope to see you again soon or whenever you visit the Boise area again! Thanks again and safe travels always!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Tim Newman | General Manager on 23 Jan 2024
Thank you for choosing the Holiday Inn Express & Suites at the Boise Airport! We’re glad you had a great stay with us! We appreciate the wonderful rating and look forward to your next visit to the Boise area! Stay healthy and travel happy!

8/10 Good

Kyle

Liked: Cleanliness
Response from Tim Newman | General Manager on 19 Feb 2024
Hi Kyle,Thank you so much for being our guest! We're glad you chose our hotel. It looks like you had a nice stay! We appreciate the rating and hope to see you again soon or whenever you visit the Boise area again! Thanks again and safe travels always!

2/10 Terrible

Cindy

Stayed 3 nights in Jan 2024
Response from Tim Newman | General Manager on 23 Jan 2024
Hi Cindy,Thank you for choosing the Holiday Inn Express & Suites at the Boise Airport! We’re glad you gave our hotel a try! It looks like we may not have met all of your expectations but please know that we strive to make each stay as pleasant and comfortable as possible. We hope you'll give us another try on your next visit to Boise to see that we can do better and that your recent experience was an exception! Stay healthy and travel happy!

10/10 Excellent

Frank A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business / Airline Commuter
Stayed 2 nights in Dec 2023
Response from Tim Newman | General Manager on 23 Jan 2024
Hi Frank,Thank you for choosing the Holiday Inn Express & Suites at the Boise Airport! We’re glad you had a great stay with us! We appreciate the wonderful rating and look forward to your next visit to the Boise area! Stay healthy and travel happy!

10/10 Excellent

Natalie

Travelled with family
Liked: Amenities
We have been going back and fourth from Boise to Seattle as my daughter was attending BSU. This is by far the best hotel we have stayed at! Breakfast spread was amazing! Checkout was noon which was nice to not have to spend so much time at the airport. Very centrally located between the airport and BSU. Staff was very sweet and helpful. Thank you for the great accommodations!
Stayed 2 nights in Jan 2024
Response from Tim Newman | General Manager on 23 Jan 2024
Hi Natalie,Thank you for being our guest! We're glad you had a great stay with us! Our team works hard to provide clean comfortable rooms, a great hot breakfast and friendly service! We hope to see you again on your next visit to Boise! Travel happy and stay healthy!

10/10 Excellent

Cody

Stayed 1 night in Jan 2024
Response from Tim Newman | General Manager on 23 Jan 2024
Hi Cody,Thank you for choosing the Holiday Inn Express & Suites at the Boise Airport! We’re glad you had a great stay with us! We appreciate the wonderful rating and look forward to your next visit to the Boise area! Stay healthy and travel happy!

10/10 Excellent

Harvey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tim Newman | General Manager on 23 Jan 2024
Hi Harvey,Thank you for choosing the Holiday Inn Express & Suites at the Boise Airport! We’re glad you had a great stay with us! We appreciate the wonderful rating and look forward to your next visit to the Boise area! Stay healthy and travel happy!

10/10 Excellent

Jordyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tim Newman | General Manager on 23 Jan 2024
Hi Jordyn,Thank you for choosing the Holiday Inn Express & Suites at the Boise Airport! We’re glad you had a great stay with us! We appreciate the wonderful rating and look forward to your next visit to the Boise area! Stay healthy and travel happy!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, nice hotel .
Exceptional service, very clean, modern. And personal is helpful, friendly.
Stayed 2 nights in Dec 2023
Response from Tim Newman | General Manager on 23 Jan 2024
Hi Maria,Thank you for being our guest! We're glad you had a great stay with us! Our team works hard to provide clean comfortable rooms, a great hot breakfast and friendly service! We hope to see you again on your next visit to Boise! Travel happy and stay healthy!