Exterior

Reviews of Best Western Vista Inn At The Airport

2.5 out of 5
Best Western Vista Inn At The Airport
2645 W Airport Way, Boise, ID

Reviews

8.2

Very good

Rating 10 - Excellent. 470 out of 1000 reviews" "
Rating 8 - Good. 261 out of 1000 reviews" "
Rating 6 - Okay. 150 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Lambert, Goldens Bridge

Liked: Cleanliness, staff & service, property conditions & facilities
I love that you can walk here from the airport. Just follow the sidewalk from the baggage claim area along the right side of the road.
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Thank you for staying with us! See you soon!

6/10 Okay

Shirley A

Business traveller, Travelled with group
Hot tub
Stayed 1 night in Apr 2024
Response from General Manager on 13 May 2024
Thank you for rating your stay with us! We hope you come back soon.

8/10 Good

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Ashley B. - Assistant General Manager on 9 May 2024
Shelly, Thank you for taking the time to write this review of our property. We are happy to see that you enjoyed you stay, we hope to see you again during your next visit to Boise.

10/10 Excellent

Steven

Stayed 1 night in May 2024
Response from Ashley B. - Assistant General Manager on 9 May 2024
Steven, Thank you for taking the time to review our property. We appreciate your feedback. We hope to see you again during your next visit to Bosie.

8/10 Good

Jeanette

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Ashley B. - Assistant General Manager on 9 May 2024
Jeanette, Thank you for taking the time to write this review of our property. We are happy to see that you enjoyed you stay, we hope to see you again during your next visit to Boise.

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
One of the quietest hotels that I have stayed in. Comfortable bed, close to airport, free shuttle
Stayed 1 night in Apr 2024
Response from Ashley B. - Assistant General Manager on 9 May 2024
Kent, Thank you for taking the time to write this review of our property. We are happy to see that you enjoyed your stay, we hope to see you again during your next visit to Boise.

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Very basic. TV remote didn’t work. Uncomfortable bed.
Stayed 1 night in Apr 2024
Response from Ashley B. - Assistant General Manager on 27 Apr 2024
Thank you for taking the time to write this review of our property. I am sorry to hear you were dissatisfied with your stay. We hope that you will come visit us again so we can try to make it up to you.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed
Stayed 6 nights in Apr 2024
Response from Ashley B. - Assistant General Manager on 27 Apr 2024
Michael, Thank you for taking the time to review our property. I am happy to hear that you enjoyed your stay. We hope to see you again during your next visit to Boise.

10/10 Excellent

MiKayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family hotel
Stayed 2 nights in Apr 2024
Response from Ashley B. - Assistant General Manager on 25 Apr 2024
MiKayla, Thank you for taking the time to write this review of our property. We are so happy we were able to welcome you and your family. We hope to see you again during your next visit to Boise!

8/10 Good

Dezmond

Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Thank you for rating your stay with us! We appreciate you staying and hope you return soon.

10/10 Excellent

jonna, Canyon City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from the freeway
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Thank you for rating your stay with us. I am glad to see you have a great experience.

6/10 Okay

joyce

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Rooms facing inside were ok, had to change from rooms facing outside which had first floor windows. Pillowcases and some towels had stains but the tub and bathroom were clean. The air was loud and dry.
Stayed 1 night in Apr 2024
Response from Ashley B. - Assistant General Manager on 21 Apr 2024
Joyce, Thank you for taking the time to write this review of our property. I am so sorry to hear of your troubles with the location and cleanliness of your room. We hope you choose to stay with us again during your next visit to Boise so we can try to make it up to you.

10/10 Excellent

Roland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to freeways
Stayed 1 night in Apr 2024
Response from Ashley B. - Assistant General Manager on 19 Apr 2024
Roland, Thank you for taking the time to respond to this review. We hope to see you again during your next visit to Boise!

10/10 Excellent

Terri

Great place close to airport
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
We appreciate you rating your stay. Thankyou for taking the time to do so.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, fast and easy check in with friendly staff. Room was clean and very comfortable. Walkable to the airport (a shuttle is provided but had to go get rental car early in the morning and didn't wait for the shuttle. Easy access to the interstate, shopping, etc. Very nice stay at a reasonably priced hotel.
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Thank you for your comments! We appreciate all of our guest feedback!

10/10 Excellent

Karen

Stayed 1 night in Apr 2024
Response from Ashley B. - Assistant General Manager on 9 May 2024
Karen, Thank you for taking the time to write this review of our property. We are happy to see that you enjoyed your stay, we hope to see you again during your next visit to Boise.

10/10 Excellent

SIDNEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this hotel, but one suggestion would be to install convenient handles inside the shower to assist guests who may have a problem of getting in and out of the bathtub after a shower. Perhaps three of them, two at different levels and one vertical above the bathtub on the wall just as you enter the tub. I think it would be most helpful and also give those a need of secured safety with their assistance.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Thank you for you comments. We will review them and appreciate you taking the time to share your thoughts.

10/10 Excellent

Cosmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quick check in, nice room.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Thank you for rating your stay with us! I hope you make it back our way again soon!

10/10 Excellent

andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the best, kindest, helpful I have ever encountered! Very clean hotel!
Stayed 2 nights in Apr 2024
Response from General Manager on 5 Apr 2024
Thank you for the kind comments. We appreciate you staying with us!

10/10 Excellent

Kathy

Travelled with family
Liked: Amenities, property conditions & facilities
Enjoyed our stay. Staff very cordial
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you so much for staying with us! We hope to see you back again soon!

8/10 Good

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities
Right next to airport. Pool for kids. Safe and nice staff.
Stayed 1 night in Mar 2024
Response from Ashley B. - Assistant General Manager on 31 Mar 2024
Thank you for taking the time to review our property! We appreciate your kind words and hope to see you again during your next visit to Boise!

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect stay
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
We appreciate you staying and hope you return soon!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for rating your stay with us!

4/10 Poor

Blair

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed here to catch an early flight. Front desk gal was amazing but the place is old the carpets is crusty and it’s just that a place to sleep. Bed was comfy shower was hot coffee sucked turns out earliest airport shuttle was 412 we drove anyways and parked at airport. Not worth it and we got half price I think I would have slept better in my car
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
I am sorry to hear your stay was not a pleasant one. I hope we have the opportunity to serve you again in the future.

8/10 Good

Randy

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashley B. - Assistant General Manager on 14 Mar 2024
Randy, Thank you for taking the time to review our property. Your feedback is greatly appreciated and helps us improve stays for our future guests. We hope to see you again during your next visit to Bosie!

8/10 Good

Angela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Easy access to downtown and the college
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Thank you for staying with us!

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location great. Downside was that the restaurants right close by were no longer open.
Stayed 3 nights in Feb 2024
Response from General Manager on 5 Mar 2024
Thank you for staying with us. We appreciate your comments.

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Ashley B. - Assistant General Manager on 2 Mar 2024
Steven, Thank you for taking the time to review our property. I am sorry to hear we did not meet your expectations. Your feedback is important to us because it helps us improve future stays. We hope you will choose to stay with us again so we can get the opportunity to make it up to you.

8/10 Good

Gerald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place next to the airport--limited dining options
Stayed 1 night in Feb 2024
Response from Ashley B. - Assistant General Manager on 23 Feb 2024
Gerald, Thank you for taking the time to write a review of our property. We appreciate your kind words. While we do offer a complimentary breakfast, I do agree that there are not very many restaurant options surrounding our property, but we are hoping to see some come in soon. Hopefully we will see you again the next time you come to Boise!

8/10 Good

Erica

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Clean. Somewhat updated. Seems quiet. Nice staff.
Stayed 1 night in Feb 2024
Response from Ashley B. - Assistant General Manager on 23 Feb 2024
Erica, Thank you for taking the time to write this review, we appreciate your kind words. By telling us what you liked you help us improve both your future stays and those of others. We hope to see you again the next time you're in Boise. Best Wetsern Vista Inn at the Airport

10/10 Excellent

Liana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Thank you for rating you stay with us! We appreciate the feedback.

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So-so
Small rooms for 3 people & shower did a extreme hot to barely warm variation. Staff friendly & rooms clean just an older hotel & small rooms.
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
We appreciate your candid feedback. We will certainly check on the water situation as this is not typically an issue.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Thank you for taking the time to rate your stay. I hope you have a chance to return soon!

4/10 Poor

Kari

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This hotel was fine for a quick stay but its biggest drawback was that the big windows open up to the hallway and not outside. Very weird.
Stayed 1 night in Jan 2024
Response from General Manager on 6 Feb 2024
Thank you for your feedback. We do have a unique layout of rooms but in the future you can request an outside facing room. We have rooms that face the interior and rooms that face the exterior. I hope you come back and get to experience both.

10/10 Excellent

Jacob, Pocatello

Liked: Cleanliness, staff & service, property conditions & facilities
Great buy. Easy to find convenient. Clean rooms. Only down side is the shower did not drain for me or the other room a coworker were staying in.
Stayed 1 night in Jan 2024
Response from General Manager on 6 Feb 2024
Thank you for sharing your experience!

10/10 Excellent

Fred

Stayed 1 night in Jan 2024
Response from General Manager on 2 Apr 2024
We appreciate you rating your stay with us.

10/10 Excellent

Chris

Stayed 1 night in Jan 2024
Response from General Manager on 2 Apr 2024
Thank you for staying at our hotel! Hope to see you back again soon!

10/10 Excellent

Britany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room quiet and good food.
Stayed 1 night in Dec 2023
Response from Ashley B. - Assistant General Manager on 28 Jan 2024
Britany, Thank you for taking the time to fill out this review. We appreciate your business and hope to see you again during your next visit to Boise. Best Western Vista Inn at the Airport

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like a remodeled hotel. Done very nicely making it comfortable and clean. Staff was very professional and courteous
Stayed 1 night in Jan 2024
Response from Ashley B. - Assistant General Manager on 28 Jan 2024
Chris,Thank you for taking the time to fill out this review. We appreciate your business and hope to see you again during your next visit to Boise. Best Western Vista Inn at the Airport

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip home
The stay was pleasant. We were a little disappointed that the hot tub was not available. Otherwise the stay was good. The breakfast offered was plentiful and perfect.
Stayed 1 night in Jan 2024
Response from Ashley B. - Assistant General Manager on 28 Jan 2024
Kathy, We are pleased to hear of your positive experience at our property. I am sorry to hear of your disappointment with the working order of our hot tub. While it is not a common occurrence, sometimes things break. We appreciated you taking the time to fill out this review and hope to see you again during your next visit to Boise!Best Western Vista Inn at the Aiport

10/10 Excellent

Jarad

Stayed 1 night in Jan 2024
Response from General Manager on 13 Feb 2024
Thank you! We hope to see you back again!

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy Walk to the Airport
This location was within easy walking distance to the airport which was exactly what I needed on this business trip. Easy check in and kind staff.
Stayed 1 night in Jan 2024
Response from General Manager on 6 Feb 2024
Thank you for choosing our hotel. I hope you get back this way again soon!

8/10 Good

Tina

Response from General Manager on 16 Jan 2024
Thank you for rating your stay with us. I hope you make it back this way again soon!

10/10 Excellent

Shihab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Thank you for your kind comment. I hope you make it back this way again soon!

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
We appreciate you rating your stay with us and hope to see you again soon!

6/10 Okay

Russell

Stayed 1 night in Dec 2023
Response from General Manager on 16 Jan 2024
We appreciate you rating your stay. I am sorry to see we did not exceed your expectations. I hope we have a chance to have you stay again.

8/10 Good

Russell

Stayed 1 night in Dec 2023
Response from General Manager on 16 Jan 2024
Thank you for rating your stay with us. Please come back soon!

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from General Manager on 16 Jan 2024
Thank you for taking time out of your day to rate your stay with us. I am glad to see you had a good stay!

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
Response from General Manager on 6 Feb 2024
We appreciate you rating your stay with us and hope to see you back again soon!

8/10 Good

Jennie, University Place

Travelled with family
Liked: Cleanliness, staff & service, amenities
This facility is very close to the Boise Airport and there was only one restaurant in walking distance (Denny's). Although we didn't use them, they have multiple conference rooms, an indoor pool with hot tub, and some casual "gathering spaces" in the common corridor/lobby area (tables, chairs, couches). We had two rooms and both had a problem with the thermostat or HVAC system. If we turned on the heat, we couldn't control the temperature and got too hot. Then we had to turn on the cooling and them got too cold. It seemed that the thermostat temperature we chose didn't mean a thing. However, the room was comfortable with nice bedding, a large TV, chair, and desk. The breakfast was delicious (waffles, eggs, meat, breads, fruit), and they have 24-hr coffee and tea or hot chocolate. The staff was very accommodating and friendly. Some rooms have exterior (outside) entrances, other have inside entrances. It feels like an older facility that's been upgraded.
Stayed 2 nights in Dec 2023
Response from Ashley B. - Assistant General Manager on 9 Dec 2023
Jennie, Thank you for taking the time to fill out this survey. by leaving your feedback, you are helping us to improve. We're delighted to hear that you enjoyed several aspects of your stay, but I am sorry to hear of your troubles with the heating and cooling in your room. Should your travels bring you back to our area, we'd love the opportunity to make your next visit even more enjoyable.