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Reviews of Hilton Boca Raton Suites

3.5 out of 5
Hilton Boca Raton Suites
7920 Glades Rd, Boca Raton, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 485 out of 1002 reviews" "
Rating 8 - Good. 221 out of 1002 reviews" "
Rating 6 - Okay. 150 out of 1002 reviews" "
Rating 4 - Poor. 68 out of 1002 reviews" "
Rating 2 - Terrible. 78 out of 1002 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paraskevi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Meiada E.

Liked: Cleanliness, property conditions & facilities
It’s was good time
Stayed 2 nights in May 2024

10/10 Excellent

Lyncia, Daytona Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick. Staff are very nice and helpful.
Stayed 1 night in May 2024

8/10 Good

Dandre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel property because of the rooms being suite, however little renovation needed to the rooms
Stayed 2 nights in May 2024

10/10 Excellent

Lyncia, Margate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location near dining, shopping and highways. Clean property, food was excellent and staff were amazing.
Stayed 1 night in May 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always feel so very comfortable staying at this location. There are a lot of other choices in the area BUT choose to stay there!!
Stayed 2 nights in May 2024

10/10 Excellent

Rhian Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast and cocktail reception is so great. It’s a pity you don’t have a restaurant there too. Convenient location for us. Friendly staff.
Stayed 2 nights in May 2024

10/10 Excellent

cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice facilities.
Stayed 1 night in May 2024

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and great staff!!! The free breakfast is great and the people that work there are so friendly and professional!
Stayed 5 nights in May 2024

6/10 Okay

Rodrigo

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Sofia

The hotel was average. Clean, the Staff very friendly.
Stayed 8 nights in May 2024

4/10 Poor

Janet

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room Had roaches. Roaches coming out of the outlet in the bathroom and by the bedroom. The hotel definitely needs to be fumigated, upgraded and cleaned.
Stayed 1 night in May 2024
Response from Paige S. on 13 May 2024
Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Please rest assured that we take cleanliness and pest control very seriously. Upon you departure after speaking to the Front Desk, we took immediate action and the room was promptly placed out of service to look further into this. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay in the future.

10/10 Excellent

ana

Stayed 1 night in Mar 2024
Response from Paige S. on 11 May 2024
Thank you for the positive rating! We're glad you enjoyed your experience. If there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Rae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a small office area which provides a quiet setting with ample parking. Several shopping and dining options are a few minutes away by car, but not really walkable due to the busy roads outside the office park. Every staff member we met was kind and attentive. The decor is a bit dated but everything was clean and in good working order. Relaxing lobby and pool area and well-equipped gym area.
Stayed 2 nights in Apr 2024
Response from Paige S. on 10 May 2024
Thank you for sharing your experience with us! We're delighted that you enjoyed the quiet setting and ample parking at our property. It's great to hear that our staff members were kind and attentive, and that you found our facilities to be clean and in good working order. We appreciate your feedback about the dated decor and will take it into consideration as we strive to enhance our guests experiences. We hope to welcome you back again soon!

6/10 Okay

Brian, Tampa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Paige S. on 10 May 2024
Thank you for your feedback. If there's anything specific you'd like to share about your experience, please let us know as we work every day to improve our guest experience!

10/10 Excellent

Beverley

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel was nice and clean. The staff were friendly and courteous. The breakfast was excellent and chefs were wonderful. I will return.
Stayed 3 nights in Apr 2024
Response from Paige S. on 8 May 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us, especially the cleanliness, friendly staff, and delicious breakfast. We can't wait to welcome you back for another wonderful experience in the future!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, staff was the best thing about the whole stay. Facilities were great too
Stayed 2 nights in May 2024
Response from Paige S. on 8 May 2024
We're thrilled to hear that you enjoyed your stay and that our staff made it memorable for you. Thank you for choosing our hotel, and we hope to welcome you back soon for another fantastic experience!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
A nice place.
Stayed 3 nights in May 2024
Response from Paige S. on 8 May 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. If you have any suggestions for how we can make your experience even better next time, please feel free to share. We look forward to welcoming you back in the future!

10/10 Excellent

Ming, Vista

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I received a text from the front desk, asking if I’m satisfied with the room, made me feel very welcomed here. As for the room, it is a bit old but clean and serves its purpose well. Nastassia at the front desk was incredibly friendly and gave me some great dinner recommendations. There’s also a beautiful lake in the backyard for a scenic walk.
Stayed 1 night in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Cj

Stayed 1 night in Apr 2024

10/10 Excellent

Yeneysi

Travelled with family
Liked: Amenities
Clean, breakfast included is a plus
Stayed 1 night in Apr 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff! Great rooms and pool.
Stayed 1 night in Apr 2024

10/10 Excellent

Naelys

Stayed 1 night in Apr 2024

10/10 Excellent

Ludmilla

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

ROCHELLE

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was warm and welcoming. The rooms were comfortable. The breakfast was awesome
Stayed 4 nights in Apr 2024
Response from Paige S. on 25 Apr 2024
Thank you for the wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our staff, rooms, and breakfast met your expectations. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay!

10/10 Excellent

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Breakfast was awesome! Hotel rooms needs a little revamping in the but other then that the hotel was a great stay. Pool was nice.
Stayed 1 night in Apr 2024
Response from Paige S. on 25 Apr 2024
Thank you for your feedback! We're glad you enjoyed our awesome breakfast and the pool during your stay. Your comments regarding the room are duly noted, and we appreciate your input. We hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.

10/10 Excellent

Tony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Love the breakfast made to order omlettes! Clean hotel . Love the precor stretch machine in fitness center. Love the free happy hour !!! My 2nd time staying here coming back again !!! The pool is great too and has shade !!
Stayed 6 nights in Apr 2024
Response from Paige S. on 21 Apr 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our breakfast, fitness center amenities, happy hour, and pool. We look forward to welcoming you back for another wonderful stay!

8/10 Good

waynette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful setting, but it needs refurbishing!
Stayed 1 night in Apr 2024
Response from Paige S. on 20 Apr 2024
Thank you for your feedback! We're glad you enjoyed our hotel. We appreciate your suggestion for refurbishing as we strive to enhance our guests experience. We hope to welcome you back in the future!

10/10 Excellent

Marie, Polk city

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great and especially the made to order omelets, pancakes, French toast and waffles! The cook is so friendly and excellent cooking skills! Hot porridge! And buffet choices were the best! The cocktail hour was so much fun to meet and share with other guests.this is one of our favorite places to stay when coming to the area!
Stayed 2 nights in Apr 2024
Response from Paige S. on 20 Apr 2024
Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed our breakfast offerings, including the made to order options and buffet choices. It's delightful to know that you had a great time at our cocktail hour and found it to be a fun opportunity to connect with other guests. We appreciate your kind words and look forward to welcoming you back on your next visit to the area!

6/10 Okay

Ellen

Business traveller
Liked: Staff & service
It wasnt Dirty, it was dated so it looked dirty. I killed a big roach in the bathroom near the dining/bar area. Good location, but the nearby constuction noise was early and relentless.
Stayed 2 nights in Apr 2024
Response from Paige S. on 18 Apr 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the dated appearance of our property and the construction noise nearby. Your comments have been noted, and we will work to address them as we continue to improve our facilities and services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

2/10 Terrible

Nadia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was broken in.
Stayed 1 night in Apr 2024
Response from Paige S. on 18 Apr 2024
We apologize for the misunderstanding. It appears there was a miscommunication, and we regret any inconvenience it may have caused. Your feedback is valuable to us. If you have any further concerns, please don't hesitate to reach out.

10/10 Excellent

SINDY, cape coral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property , located in a good area.
Stayed 1 night in Apr 2024
Response from Paige S. on 18 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed our property and its location. If there's anything specific you loved about your stay or any areas where we can improve, please feel free to share. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Sal

Liked: Cleanliness, staff & service, property conditions & facilities
Hard to beat. A little pricey, but, worth it if ya got it.
Stayed 2 nights in Apr 2024
Response from Paige S. on 18 Apr 2024
Thank you for your excellent rating and feedback! We're thrilled to hear that you found your stay with us worth it. We appreciate your support and hope to welcome you back again in the future. If you have any suggestions or requests for your next visit, please don't hesitate to let us know.

10/10 Excellent

Sal

Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Paige S. on 18 Apr 2024
Thank you for your perfect rating! We look forward to welcoming you back in the future.

10/10 Excellent

Eris

Travelled with family
Everything was good. It’s an older hotel that has been renovated but probably not in a while but it was good for the price However my room smelled like cigarettes and they did come up and spray it but i could still smell it. Maybe when they renovate they can get rid of the smell
Stayed 1 night in Apr 2024
Response from Paige S. on 18 Apr 2024
Thank you for your positive feedback and for choosing to stay with us. We're glad to hear that overall you enjoyed your experience with us. We apologize for the inconvenience regarding the cigarette smell in your room. Your feedback is valuable, and we will address this matter to ensure a more pleasant experience for all our guests. We hope to welcome you back in the future for an even better stay.

6/10 Okay

Kristina

Travelled with pets, Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The photos online are not an accurate representation of the hotel and rooms. The outlets in our room made a sizzling noise when we plugged out phones in. We informed the front desk and were told someone would look at it, but nobody ever did. One of the elevators was out of service on Easter weekend. This created long waiting times for the elevator and we had to use the stairs. In addition, our key cards stopped working. We informed the front desk and they replaced them. However, they continued not to work. A maintenance person looked at the lock and it turned out the battery needed to be replaced. We attended the cocktail hour at the hotel bar and the bar tender spilled my drink all over the bar and also on me. The only redeeming thing about this hotel was the hot breakfast and the staff who served it.
Stayed 7 nights in Mar 2024
Response from Paige S. on 18 Apr 2024
Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay, including the issues with the outlets, elevator, key cards, and spill at the bar. We take your comments seriously and will address them with our team to prevent similar occurrences in the future. We're glad to hear that you enjoyed our hot breakfast and the service provided by our staff. We hope to have the opportunity to welcome you back and provide you with a better experience.

10/10 Excellent

LAWRENCE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, amazing breakfast and complimentary cocktails - amazing !
Stayed 1 night in Apr 2024
Response from Paige S. on 8 Apr 2024
Thank you for your glowing review! We're delighted to hear that you enjoyed our exceptional staff, delicious breakfast, and complimentary cocktails. It was our pleasure to provide you with an enjoyable experience, and we look forward to welcoming you back again soon for another amazing stay!

10/10 Excellent

Sandra

Stayed 1 night in Apr 2024
Response from Paige S. on 25 Apr 2024
Thank you for the excellent rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, please feel free to let us know. We hope to welcome you back again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Paige S. on 8 Apr 2024
Thank you for the fantastic rating! We're thrilled to hear that you had a wonderful experience with us. If you have any feedback or suggestions for how we can make your next stay even better, please don't hesitate to let us know. We hope to welcome you back soon for another five-star experience!

10/10 Excellent

Agar, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing restaurant close by yumm!!
Stayed 2 nights in Mar 2024
Response from Paige S. on 8 Apr 2024
Thank you for the fantastic rating! We're thrilled to hear that you had a wonderful experience with us. If you have any feedback or suggestions for how we can make your next stay even better, please don't hesitate to let us know. We hope to welcome you back soon for another five-star experience!

6/10 Okay

Micheline

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Out of town. Surrounding property beautiful. Hotel very dated. Definitely needs updating. Ir was clean.
Stayed 1 night in Mar 2024
Response from Paige S. on 30 Mar 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated the cleanliness of our hotel and enjoyed the beautiful surrounding property. We understand your concerns about the dated appearance of the hotel, and we appreciate your input. Our team continuously works to enhance the guest experience, and your feedback will certainly be considered as we plan for future improvements. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

jeff

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff friendly. Room was ready, breakfast was fine. Rooms look like they haven’t had any upgrades other than a tv since 1988. Wallpaper peeling, carpet torn up. Just old
Stayed 1 night in Mar 2024
Response from Paige S. on 30 Mar 2024
Thank you for sharing your feedback with us. We appreciate your compliments about our friendly staff and the breakfast. We're sorry to hear that you found the appearance of the rooms outdated. We continuously strive to improve our facilities and will take your comments into consideration as we plan for future updates. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

CHRISTIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Paige S. on 28 Mar 2024
Thank you for taking the time to leave us a 5-star review! We're delighted to hear that you had a great experience during your stay. If there's anything specific that stood out to you or any suggestions you have for us to improve further, please feel free to let us know. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Steven

Stayed 1 night in Mar 2024
Response from Paige S. on 18 Apr 2024
Thank you for your perfect rating! We look forward to welcoming you back in the future.

6/10 Okay

John

Travelled with partner
Nice pool, unfortunately on the Sunday I was there a woman felt fit to put her diapered year old in the pool and jacuzzi and then dumped diaper behind the Jacuzzi. Poor service on Sunday ie no towels at pool. Great breakfast with nice staff in breakfast room and cocktail staff.
Stayed 5 nights in Mar 2024
Response from Paige S. on 24 Mar 2024
Thank you for your feedback. We're glad you enjoyed our pool and breakfast service. We apologize for the inconvenience you experienced with the pool towels on Sunday. We'll address this with our team to ensure it doesn't happen again. We appreciate your understanding and hope to welcome you back for a more seamless experience in the future.

8/10 Good

Nancy

Stayed 2 nights in Mar 2024
Response from Paige S. on 18 Apr 2024
Thank you for your rating! We hope to welcome you back in the future.

4/10 Poor

Nancy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Do not stay here. Property in desperate need of facelift or teardown/rebuild. Best adpects were staff and Sunday brunch and lovely setting.
Stayed 1 night in Mar 2024
Response from John on 22 Mar 2024
Thank you for your comments will pass on to management. Thank you for staying with us