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"The room was small. One of the aueen size beds had full size sheets. We had to ask them to change it. The tub/shower had black stuff falling into it from the wall. The staff was unfriendly. They weren’t rude they just weren’t helpful and seemed like they’d rather not have to deal with customers. The only friendly staff member I found was the lady at the desk when we checked out. The food was bad. The service at Granny Cluckets was even worse. We sat at the table 30 minutes before our server walked by to tell us she would be with us in a little bit. Fifteen minutes later she finally came to take our order. When we got our food we were missing some items. No one apologized for the long wait. No one apologized for us missing part of our order. The manager said they could comp our meal, but I bought breakfast passes on their website and we were using those. The manager said she couldn’t give us back our money because we bought the passes online. I don’t understand that because it was Country Cascades website that I used to buy the passes. The pizza tasted like frozen pizza. We never tried out the “waterpark”. It was very small and too crowded. The hotel was in a good location. That’s about the only positive thing I can say about our stay. "

"Clean rooms next time I'll get a bigger room. Ask for a extra pillow and cover and received hours later after we were asleep. Check in was easy . Bathrooms were everywhere and very clean . "

"Very nice hotel. The trolly allowed us to skip driving down to Gatlinburg. My only complaint was they had no coffee in the lobby. Sure they had coffee pots in the room but waking the family up at 5 am when I rise is no good."

"Great customer service, good price, good facilities and great location."

"Good price, clean room, excellent location, superb breakfast buffet. Would definitely stay here again."

"Very close to campus and off-campus restaurants. Undergoing renovation of dining area, so breakfast was set up in lobby. "

"Clean rooms"

"Best breakfast at a hotel you can ask for and it is included with your room. Amenities are great. "

"The room was clean. Beds were comfortable and close to everything. "