Blankenfelde-Mahlow Spa Hotels

"Our room was not serviced throughout our stay."

"Great hotel"

"The best part about the hotel is the convenience of the location (and the great view). As a solo traveler, the size of the room was fine, and I didn’t mind that only a curtain separated the shower from the rest of the room. However, what I did mind was the size of the pillows - half the width of a regular pillow and so soft they essentially collapsed as soon as your head touched hit them. The water pressure is also awful - the tap in my bathroom produced only boiling water and the temperature for the shower was either scalding or freezing. The worst part about the hotel is the fact that guests can do seemingly whatever they like, with no repercussions. I stayed here for 3 nights and every night was kept awake for hours on end by doors slamming, people shouting in the corridors, and rave-like music being blasted from my neighbours above. I don’t think I slept more than 4 hours. Only on one occasion did security come to tell people to be quiet (and that was at 6am - far too late to make a difference). I’m extremely disappointed and will not be returning. This hotel looks good, but unfortunately looks can be very deceiving."

"The room was impeccable, absolutely a great value. Staff was also very kind and telling guests where things are and giving their recommendations. "

"I stayed for two weeks and overall had a very positive experience. The staff is extremely friendly, check in and check out were smooth, and the pricing is reasonable. The location is convenient, close to bus lines, with taxis always available and Uber typically just two to three minutes away. The buffet breakfast is excellent, with a wide variety of meats, vegetables, fruits, cereals, and juices. There is also a convenient self service store on site where you can buy snacks, beverages, and essentials such as phone chargers. It is simple and efficient, just scan, pay, and go. The only downside was the WiFi. Be aware that your room location will directly affect your connectivity. During my 13 day stay, I was only able to connect to the hotel WiFi from my room about 2 percent of the time. The remaining 98 percent of the time I had to rely on my phone’s cellular data. In contrast, the connection in the lobby was stable and fast. I mentioned it to the staff and hope management improves coverage with proper signal extenders. If you rely on internet for work, having a backup option such as an eSIM is strongly recommended, as it was essential for me during my stay."

"Clean room, nice bed. Welcoming reception. They had some problems with the computer system on our arrival day, and the bar staff who were temporary staff were absolutely useless, but once the normal staff had taken over it was great."

"Lovely Staff"

"Friendly staff, clean spacious rooms, decent breakfast buffet. "

"room was very different to how it was described. the bathroom was undersupplied, with no hand soap and the supposed "luxury" bath products being pretty bang average in quality, and also empty. we were also told there would be bathrobes, but there were none. we though "at least we can still get 24 hour room service" as we were told in the description of the room - and by the guy at the front desk - but when we phoned, they said they were too busy at the bar and room service was off. when we went downstairs to get some food and a drink, there was only about 2 tables with people in the whole bar and they clearly weren't busy at all, just lazy. overall very disappointed and want my money back. I booked this place for valentines day because it was advertised as fancy and romantic but it was shabby and underwhelming. if I'd known what we were gonna get, I would've just booked a hostel and probably had a better experience for about half the money."