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Reviews of SureStay Hotel By Best Western Blackwell

2.5 out of 5
SureStay Hotel By Best Western Blackwell
4545 W White Avenue, Blackwell, OK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 589 out of 950 reviews" "
Rating 8 - Good. 243 out of 950 reviews" "
Rating 6 - Okay. 62 out of 950 reviews" "
Rating 4 - Poor. 32 out of 950 reviews" "
Rating 2 - Terrible. 24 out of 950 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JAIME on 28 Apr 2024
Hello Diane, thank you for your great and honest feedback. We hope to host you again on your next return with us. Hope you have a safe and happy return home. God Bless

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and helpful staff. Rooms are very clean! Good breakfast.
Stayed 1 night in Apr 2024
Response from Robert on 22 Apr 2024
Hi Steven, Your words have brightened our day! We put a lot of effort into providing comfortable accommodation and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again.Robert Metcalf,GM

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool heater was not working; however, they were able to offer the pool at another hotel across the street.
Stayed 1 night in Apr 2024
Response from Robert on 18 Apr 2024
Hi Jonathan, Your words have brightened our day! We put a lot of effort into providing comfortable accommodation and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again.Robert Metcalf,GM

10/10 Excellent

Michael

Travelled with family
Cookies greeted us at the check-in!
Stayed 1 night in Apr 2024
Response from JAIME on 14 Apr 2024
Hello Michael, thank you for your great and honest feedback on our property. We hope to host you again on your next return with us. Have a safe and happy travels always. God Bless

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness
We were there 3 nights. The coffee was completely undrinkable, so I had to drive to bring coffee back. The position of the sun this time of year caused a blinding glare off the floor into the breakfast room, so no one could sit facing the entrance. A rug or curtain would have made it tolerable. Staff did their jobs OK, but seemed generally unenthusiastic about being there.
Stayed 3 nights in Apr 2024
Response from JAIME on 13 Apr 2024
Hello Julie, we truly apologize for any issues you endured while at your stay with us. We will be forwarding all your comments to our office leadership team for immediate review and follow up.

10/10 Excellent

John, Maple Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mexican restaurant next door.
Stayed 1 night in Apr 2024
Response from Robert on 10 Apr 2024
Hi John, Your words have brightened our day! We put a lot of effort into providing comfortable accommodation and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again.Robert Metcalf,GM

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It did the trick for the nite
Stayed 1 night in Apr 2024
Response from Robert on 8 Apr 2024
Hi Kimberly, Your words have brightened our day! We put a lot of effort into providing comfortable accommodation and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again.Robert Metcalf,GM

8/10 Good

Scott

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Robert on 8 Apr 2024
Hi Scott, Your words have brightened our day! We put a lot of effort into providing comfortable accommodation and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again.Robert Metcalf,GM

10/10 Excellent

Tara Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Toshia on 31 Mar 2024
Thank you for your stay! See you next time!

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy access to freeway. Multiple walkable restaurants. Friendly people. Full breakfast. Spotlessly clean. Top pillows!
Stayed 1 night in Mar 2024
Response from Robert on 28 Mar 2024
Hi Carolyn, Your words have brightened our day! We put a lot of effort into providing comfortable accommodation and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again.Robert Metcalf,GM

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, property conditions & facilities
We love the pet-friendly attitude of this hotel. We always stay here when passing this way.
Stayed 1 night in Mar 2024
Response from Robert on 28 Mar 2024
Hi Pamela, Your words have brightened our day! We put a lot of effort into providing comfortable accommodation and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again.Robert Metcalf,GM

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Robert on 18 Mar 2024
Hi David, Your words have brightened our day! We put a lot of effort into providing comfortable accommodation and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again.Robert Metcalf,GM

8/10 Good

Gene

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pleasant check in. Convenient room location overall quiet spot for me and dog companion. Dispensery next door produces a great deal of pot / weed odor. The Tv didn’t work nor could I flush the toilet without lifting the back lid. Why build a hotel next to a major highway installing single pane windows? Although the room was 1990s dated, it was cleaned very well. 👍
Stayed 1 night in Mar 2024
Response from Robert on 16 Mar 2024
Hi Gene, Your words have brightened our day! We put a lot of effort into providing comfortable accommodation and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again.Robert Metcalf,GM

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Quiet.
Stayed 1 night in Mar 2024
Response from Toshia on 12 Mar 2024
Thank you for your honest feedback! Come back see us soon!

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the easy check in, fresh cookies when we arrived & nice comfy bed & pillows
Stayed 1 night in Mar 2024
Response from Toshia on 12 Mar 2024
Thank you for your feedback! Come back see us soon!

10/10 Excellent

Darrell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We accidently left a car key fob in our room and they called us the same morning and set it aside so that we could pick it up the next week on our way home.
Stayed 1 night in Feb 2024
Response from JAIME on 26 Feb 2024
Hello Darrell, thank you for your great and honest feedback. We hope to host you again on your next return with us. Safe travel and God Bless you always.

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time I have stayed here and will return again. The staff is incredibly friendly and the hotel is absolutely wonderful.
Stayed 2 nights in Feb 2024
Response from JAIME on 27 Feb 2024
Hello Diane, thank you for your great and honest feedback you gave our Surestay property. We hope to host you again on your next return with us. Happy travels always and God Bless.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean safe comfortable stay.
Stayed 2 nights in Feb 2024
Response from Toshia on 14 Feb 2024
Thank you for your honest feedback! Come back see us soon!

10/10 Excellent

Janet

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice and quiet
Stayed 1 night in Feb 2024
Response from JAIME on 13 Feb 2024
Hello Janet, thank you for your great and honest feedback. We thank you always for your business. Safe travels and God Bless.

10/10 Excellent

Marion

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third one week stay at the hotel over the last year and a half. That speaks for itself. The rooms are large, clean and well maintained. The staff are super - friendly, helpful and efficient. The full breakfast is great and the fresh baked cookies every night were a great treat. Have absolutely no complaints! Would definitely recommend this hotel.
Stayed 6 nights in Feb 2024
Response from JAIME on 11 Feb 2024
Hello Marion, thank you for your great and honest feedback. We hope to host you again on your next return with us. We thank you for your business, safe travels and God Bless.

4/10 Poor

Kris

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from JAIME on 2 Feb 2024
Hello Kris, we truly apologize for any issues you endured while at your stay with us. We will be forwarding all your honest comments to our management department team for immediate follow up. We thank you always for your business. God Bless you always.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blackwell OK
Welcoming entry and checkin by staff. Lovely off road setting with easy access to the highway and several places to eat nearby.
Stayed 1 night in Jan 2024
Response from JAIME on 30 Jan 2024
Hello Blackwell OK, thank you for your great feedback, and we thank you always for your business. Safe travels and God Bless.

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to spend the night
Nice place to stay. Everything worked well and the staff were friendly.
Stayed 1 night in Jan 2024
Response from JAIME on 30 Jan 2024
Hello Gretchen, thank you for your great and honest feedback you gave our property. We hope to host you again on your next return to Blackwell city. We thank you always for your business and safe travels. God Bless.

4/10 Poor

Jane

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have pets. I feel that we were given the shabbiness of rooms because of this. There were holes in the carpet in various areas and the carpet was all torn away from the front door and bathroom door. The tile in the bathroom already had hair on it when we arrived. Both bed skirts were torn and hanging on the floor. Out pets are not destructive and we brought our dogs crate when we were out of the room
Stayed 1 night in Jan 2024
Response from Robert on 28 Jan 2024
Dear Jane, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. I will over your review with the staff and they are working to make sure the next time you stay with us we will meet your expectations.Robert MetcalfGM

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet stay! Lots to choose from at the breakfast
Stayed 1 night in Jan 2024
Response from JAIME on 26 Jan 2024
Hello Wendy , thank you for your great and honest comments on our property. We thank you for your business and safe travels always. God Bless

10/10 Excellent

David W.

Stayed 1 night in Jan 2024
Response from Toshia on 21 Mar 2024
Thank you for your stay! Come back and see us soon!

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service
Hotel is located right on the turnpike, so very convenient. It was priced much cheaper than hotels in nearby Ponca City the weekend of a wrestling tournament. The guy who checked us in was very friendly, even at 10pm. Pool was heated, but small and the pool room was frigid. Breakfast was awesome compared to many free hotel breakfasts, especially for a budget hotel.
Stayed 1 night in Jan 2024
Response from Toshia on 24 Jan 2024
Thanks for the feedback! Come back and see us!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, friendly staff, quiet and convenient location with a free full breakfast.
Stayed 1 night in Jan 2024
Response from Toshia on 23 Jan 2024
Hello Melissa, thank you for your great and honest feedback

4/10 Poor

Rena

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was clean. But without water coming out of the faucets made it hard to ever go back.
Stayed 1 night in Jan 2024
Response from JAIME on 18 Jan 2024
Hello Rena, we truly apologize for any issues you endured while at your stay with us. With the artic freeze that arrive that day our main water line frozed up and had no water for a couple of hours. All was done and fix the next morning. We will be forwarding all your great comments to our management department team for immediate follow up and review. We thank you always for your business, Safe travels and great blessings.

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JAIME on 15 Jan 2024
Hello Lyle, thank you for your great and honest feedback.We thank you always for your business.

10/10 Excellent

Karla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JAIME on 15 Jan 2024
Hello Karla, thank you for your great comments on our property. We thank you always for your business and safe travels. God Bless.

10/10 Excellent

Cedric

Stayed 1 night in Jan 2024
Response from Toshia on 23 Jan 2024
Thanks for staying with us! Come back and see us!

10/10 Excellent

Gary L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JAIME on 15 Jan 2024
Hello Gary, thank you for your great comments. We thank you always for your business, and hope to see you again real soon. Safe travels and God Bless.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JAIME on 6 Jan 2024
Hello Debra, thank you for your great and honest feedback. We hope host you again on your next return and we thank you for your great business. Safe travels and God Bless.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JAIME on 31 Dec 2023
Hello Diana, thank you for your great and honest comments. We hope to host you again on your next return. Safe travels always and God Bless.

4/10 Poor

Angela, Lincoln

Travelled with family and small children, Travelled with pets
Liked: Cleanliness
Disliked: Property conditions & facilities
This place was quite a disappointment based on the high ratings and reviews we had read. Our room had no toilet paper roll holder, a towel bar coming out of the wall, a smoke detector hanging out of the ceiling, and a door that hung on loose hinges which got stuck on the rubber threshold causing it to not open properly. The room was very noisy due to loud fridge, heater, and toilet. They won’t program the room card keys to open the outside doors of the hotel or even the pool room. You have to ask a staff person just to use the hotel facilities. The staff were friendly and personable, but not what I would call professional. The breakfast was what you would expect with some hot, savory options available, but limited juice and fruit options, and no decaf. I should mention we were traveling with our dog, so perhaps they put us in a terrible room for that reason and the rest of the place is nicer. Either way, we won’t be returning.
Response from JAIME on 31 Dec 2023
Dear Angela, we truly apologize for any issues you have endured while at your stay with us. We will be forwarding all your honest comments to our management department office team for immediate follow up and review. Safe travels always and God Bless

8/10 Good

Anna

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from JAIME on 31 Dec 2023
Hello Anna, thank you for the great review you gave our property. We thank you always for your business . Safe travels and God Bless.

8/10 Good

Kelly, Albert Lea

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a good stay but of the 3 lamps in the room only 1 had lightbulbs.
Stayed 1 night in Dec 2023
Response from JAIME on 27 Dec 2023
Hello Kelly, thank you for your great and honest comments on our property. We hope to host you again on your next return with us. We thank you for your business and Safe travels. God Bless.

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and proper
Stayed 1 night in Dec 2023
Response from JAIME on 24 Dec 2023
Hello Russell, thank you for the great and positive feedback you gave our hotel property. We thank you always for your business, and hope to host you again on your next return to Blackwell. Safe travels and God Bless.

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel staff, clean and comfortable room, very reasonable rates, exercises / fitness room
Stayed 1 night in Dec 2023
Response from JAIME on 24 Dec 2023
Hello Pierre, thank you for your great and positive feedback. We thank you for your business, and hope to see you again real soon. Safe travels and God Bless.

10/10 Excellent

Alvita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JAIME on 23 Dec 2023
Hello Alvita, Thank you for your great and honest comments. We thank you always for your business, and hope to see you real soon, safe travels. God Bless.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
So So Going down hill.
The tv didn’t work! The desk chair had no cushion and the recliner was beat up! They have a lot of construction workers stay here. And you can tell that by the furniture. It’s a dog room for puppies. Smells like it too! Our babies are six and haven’t went to the bathroom in the house in a lot of years!!!! My Queen Angel and I stay here several times a year while traveling this is why I know about the construction workers! The light humms the fridge does as well. The door to the room looks like it might fall off the hinges.
Stayed 1 night in Dec 2023
Response from JAIME on 15 Dec 2023
Hello Jay, thank you for your honest comments. We will be forwarding all your issues to our top management department team for immediate follow up and review. We thank you always for your business.

4/10 Poor

Elaine

Liked: Cleanliness
Disliked: Room comfort
Clean but not comfortable
Very clean. One elevator was out of order and the other probably should have been. Only one ice machine on first floor. Beds were hard. Breakfast bagels were old, coffee was cold.
Stayed 1 night in Dec 2023
Response from Robert on 13 Dec 2023
Dear Elaine, Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced. This does not reflect our usual standards, and we take your feedback seriouslyRobert MetcalfGM.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Nice hotel and room. Hot breakfast with waffles, scrambled eggs, biscuits & gravy, & sausage patties. Would stay here again.
Stayed 1 night in Dec 2023
Response from JAIME on 12 Dec 2023
Hello Linda, thank you for your great and honest comments on our hotel property. We thank you always for your business, and hope to see you again real soon. Safe travels and God Bless.

10/10 Excellent

Stella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms. Staff was excellent. They were friendly and welcoming.
Stayed 1 night in Dec 2023
Response from JAIME on 11 Dec 2023
Hello Stella, thank you so much for your great and honest comments on our hotel property. We hope to see you real soon and thank you always for your business. Safe travels and God Bless.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from JAIME on 9 Dec 2023
Hello John, thank you for your great and honest comments on our property. We hope to host you again and see you real soon. Safe travels and God Bless

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent, so friendly and accommodating. Delicious hot breakfast!
Stayed 1 night in Nov 2023
Response from JAIME on 7 Dec 2023
Hello Heather , thank you for your great and honest feedback. We hope to see you again real soon. Safe travels and have a blessed day.

8/10 Good

Dina

Stayed 1 night in Nov 2023
Response from JAIME on 7 Dec 2023
Hello Dina, thank you for your honest feedback on our property. We thank you always for your business, and safe travels.

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk lady was super friendly. The hotel was clean, my only complaint was that the carpets in our room was very stained, I feel that they should try cleaning them. Other than that clean and comfy b ds
Stayed 1 night in Nov 2023
Response from JAIME on 7 Dec 2023
Hello Darren, thank you for your honest feedback, and thank you again for your business.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time I walked in to the time I left, I appreciated the welcoming spirit, freshness, and cleanliness. Bed was perfectly comfortable too! I’ll stay here again!
Stayed 1 night in Nov 2023
Response from JAIME on 19 Dec 2023
Hello Richard, thank you for your great and honest feedback. We hope to host you again on your next return to Surestay . We thank you for your business. Safe travels always and God bless.