6/10 Boleh diterima
Peter
18 Jun 2024
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Ok hotel, so-so resort/spa
This hotel lived up to the "mountain view" part of the name really well, not so much the resort/spa part. It had very friendly staff but they were overworked and somewhat ineffective, partly due to a large tour group festival in the grounds that coincided with our stay.
The restaurant food and service was very good the first night but more limited, much delayed and less tasty the second.
The room was large but too warm, with no aircon remote - when I requested one I was told "it's only used for heating" (it was a heat pump capable of doing either).
The bed was a little too firm, making sleep difficult with the heat, and noise of the floor fan.
As for the "spa" offerings, the hot pools by the river were closed for maintenance and we couldn't use the swimming pools because our room lacked the bathrobes required to venture forth. I asked twice at reception for those and both times was told they'd be delivered, but it never happened.
Finally, for those with accessibility issues, there's lots of steps just to get to reception, and no lift.
All in all, improvement is needed to justify the "resort" description and associated price. But the potential is definitely there.
Peter
Menginap 2 malam pada Jun 2024