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Reviews of Bintan Pearl Beach Resort

3.5 out of 5
Bintan Pearl Beach Resort
Jalan Pantai Trikora Km 36, Bintan, Riau Islands

Reviews

8.0

Very good

Rating 10 - Excellent. 7 out of 18 reviews" "
Rating 8 - Good. 6 out of 18 reviews" "
Rating 6 - Okay. 3 out of 18 reviews" "
Rating 4 - Poor. 2 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

5.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Janice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible in cleanliness. Good beach & pool only!
The property has a terrible regard to cleanliness and comfort of their guests. Too many cleanliness issues from the room, to their restaurant even in its public area to get to the guest rooms. Shame because the beach is great for swimming, calm waters and great sand. The pool is not bad at all as well. Other than those two, I would not recommend this property to anyone who wants to go to Bintan for a quick R&R - not only that its more than an hour from the terminal, the property is just not comfortable.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cleanliness is Key! Do something about it....
The pool and beach are amazing. Other than that, the property’s focus on cleanliness and comfort of their guest is close to zero. Sanitation is really poor and As a guest you can see how cleanliness is not important to the hotel management. I can go on and on with specifica but I’d rather not. It’s sister property, Bintan Agro has Oceania Spa and its a must try! The best spa, massage view I’ve ever had!
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities
There is literally only this resort in that area. No massage place or restaurants. If you just want to stay indoor and relax, it could be a nice place.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming vibe upon arrival and also a warm farewell from the staff upon departure. Served request accordingly. Pleased with that. But the phone from the room need to work on as has been calling for room service but nobody ans. So i need to head down to order any food. Breakfast was alright. Service is very welcoming and is a pleasant stay, its a place to get out of city area and just relax looking at scenery of the beach. Would come back again!
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean hotel
The resort is literally on the beach so it is a great view from the room balcony - you can hear the waves and see the ocean on your doorstep. The room was very clean and in nice condition, along with the nice size bathroom. The swimming pool was good and staff were friendly. They have a partner hotel 5 minutes way where you can get decent priced massages at. They arrange pick up and drop off at certain times which is useful. The menu was fairly limited for me as a vegetarian but the food they had was good and big portion sizes. WiFi was not good on the first day but after that worked fairly well. It is quiet in the morning and evening but quite busy in the afternoon when a coach load of tourists come from another hotel to use the pool and chill out. Unfortunately they don't let you swim in the ocean even though it is right on the doorstep. I guess this is because the currents were strong, but it looked fine to me. Overall, the resort is very nice but apart from beach, pool and massages, there isn't much to do. That's not the hotel's fault, I think that is just Bintan in general
Stayed 2 nights in Feb 2019

10/10 Excellent

H

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breathing taking views. Helpful staff. Do note that the resort does not have a spa and sports facility, you have to go to the neighbouring resorts. limited dining and alcoholic beverages option as well.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Overall it was an alright stay. As other reviews have stated, the hotel is directly targeted to the Chinese traveler... The biggest issue was lack of food choices on the menu. Leaving us to actually venture down to another resort. There is nothing close by or around the resort. So you are pretty much stuck there with lack of food/over priced activities ran through another Chinese owned business. Room was decent and property clean, but if you are a western traveler wanting to stay in the area... stay at Trikora next door or Spa VIlle...
Stayed 2 nights in Feb 2019

8/10 Good

哲哉

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The breakfast is the worst of all the places I have ever been to. Food are cold and they only serve vegetables, fried or tempura vegetable most of the time. Our last day, they served a shrimp dish but its just the head of the shrimp. I would appreciate even if its just beans! But they dont have any western food except for cereal which the milk is already room temp. Not even warm or cold. The staff are friendly and excellent though most cant understand English. But theyre very acommodating. The location is quite far from the other resorts. 1 hr shuttle from the terminal so not really worth it.
Stayed 2 nights in Feb 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, Great staff, Vibe needs improvement
The hotel is new and nicely designed. The staff are great and genuinely kind. It is right on the beach, with an infinity pool, but unfortunately the sea is too rough to swim and the hotel prohibits swimming. The biggest negative is that the hotel seems to cater mostly for providing meals for visiting Chinese tour groups, so there are few guests actually residing at the hotel but the whole place gets taken over by 100 or more Chinese tourists at meal times. During those times, the whole hotel gets very noisy and unpleasant, so would recommend during these times to take the complementary shuttle to the the sister hotel (Argo) which is much bigger and has a swimable beach and a Spa. Overall, a nice place with loads of potential, but the vibe needs to change (a lot) if the hotel wants to attract a broader range of international tourists rather than just catering for Chinese tours groups.
Stayed 2 nights in Jan 2019

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic stay at this place. Never stayed so close to the beach. The hotel is very new and comfortable. The only negative is that between 2 pm and 6 pm, bus loads of tourists from their other property come her to have tea and hang out by the pool, which makes it very crowded and noisy. Stay in your room or go for a walk in this period. The rest of the time is wonderful.
Stayed 2 nights in Nov 2018
Response from Denia- Reservation Officer on 5 Dec 2018
Dear sir/Mam, We appreciate you taking the time to provide us with such detailed feedback about your stay and I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

8/10 Good

ALOK

If you are looking out for relaxation holiday, this hotel is ideal. Rooms with excellent view of the ocean, just on the beach. Rooms have jacuzzi, and are very clean and well maintained. Food is good....for us vegetarians also, the Chef prepared lovely pizza, fries, fried rice and sandwiches. Only thing missing was a spa, but if you really want it, that too is available at a price in their sister resort a few kms away. Friendly and helpful staff. Just around 25 rooms, so not very commercial. In short, ideal place for 2 night relaxation family or couple holiday.
Stayed 2 nights in Nov 2018
Response from Denia-Reservation Officer on 5 Dec 2018
Dear sir/Mam, We appreciate you taking the time to provide us with such detailed feedback about your stay and I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

SY, Singapore and UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little gem
The resort is new, and all the facilities are well maintained. With all the rooms sea facing with private balcony and sunbeds, it was no doubt a brilliant experience. The area is peaceful, has its exclusive beach with the infinity pool overlooking it and staff were welcoming catering to all our requests. Breakfast was a good Asian selection variety. Rooftop bar enjoyed a scenic panaromic view of the open sea. Transport from the airport required double confirmation but it was only a small matter. No doubt it is a little gem with great potential and look forward to coming back again!
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and friendly staff
Felt comfortable staying here. The staff were helpful and friendly.

6/10 Okay

Cheryl

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Towel is unclean
Towel is not clean it has curry stain despite requesting new towel everytime.
Dear Valued Guest, Thank you so much for taking the time to write in and share with us your feedback. It is much appreciated. We would like to apologize for the inconvenience that you experienced during your stay. Our Housekeeping and Operational Manager had taken note on the issue occurred to your stay and we ensure that this will not happen again in the future. Thank you once again for the feedback and we will strive to improve on all the issues you brought up. have a good day. Best regards, Sina Khoo

10/10 Excellent

Sukumaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A memorable stay at Bintan Pearl Beach Resort.
A spontaneously planned trip, the hotel was booked, while waiting at the ferry. The beach was wonderful, each room was facing the beach and we could see the sunrise from our bed. The other speciality was an external courtyard with every room towards the sea with comfortable pool chaise lounge chairs. The breakfast was tasty and filling. The staff were polite, friendly & courteous. We really enjoyed it.
Dear Valued Guest, Thank you so much for the review! We are delighted that you had enjoyed your stay with us. We felt great to receive your compliment and we hoped that you had really excellent weekend vacation at our resort and our team members wish to welcome you back for relieving yourself from stressful city life to the heaven at east Bintan coast. Have a good day!!! Best regards, Sina Khoo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely small resort with potential
Great place for a calm and relaxing weekend. The hotel is brand new and has a huge potential. Clean roomAnd very helpful and nice staff. Recomended!