Outdoor pool
Check availability

Reviews of The Vegas Hotel

2.5 out of 5
The Vegas Hotel
2612 Belknap Ave, Billings, MT

Reviews

6.2
Rating 10 - Excellent. 193 out of 1004 reviews" "
Rating 8 - Good. 232 out of 1004 reviews" "
Rating 6 - Okay. 203 out of 1004 reviews" "
Rating 4 - Poor. 159 out of 1004 reviews" "
Rating 2 - Terrible. 217 out of 1004 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

John, Duchess

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rundown and very dirty…
Stayed 1 night in May 2024

2/10 Terrible

Bekah

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not welcome there no more because i asked for my money and my deposit back and he said he wasn't going to give it to me
Stayed 1 night in Apr 2024

2/10 Terrible

Bekah

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed at The Vegas Hotel for 4 days but it's not safe they their windows on the inside don't lock so like if somebody was outside your window they can open your window and get in your room bathroom was not clean the first room I had I had to pick it up they kicked me out today and called the cops so now I am now back in my car they won't give me my deposit back and they won't give me the room money back and they told me that I am trespassed from the property the guy that runs it when I lift up the article his name is Chris and he told me that I'm no longer welcome talking to my family at The Vegas Hotel in Billings Montana
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness
Stayed 6 nights in Apr 2024
Response from front desk staff on 27 Apr 2024
Thank you for staying with us.

10/10 Excellent

Shailesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great deal!
Stayed 1 night in Apr 2024
Response from front desk staff on 27 Apr 2024
Thank you for staying with us.

6/10 Okay

Wesley

Liked: Staff & service
Dated, bare bones, but clean and friendly staff.
Stayed 1 night in Apr 2024
Response from front desk staff on 13 Apr 2024
Thank you for staying with us.

10/10 Excellent

Amber, Billings

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from front desk staff on 13 Apr 2024
Thank you for staying at our place. We appreciate your feedback.

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible place!’n didn’t even stay there! And couldn’t get my money back
Stayed 2 nights in Apr 2024
Response from front desk staff on 5 Apr 2024
We are sorry for your bad experience. However, on checking our records it seems that you have stayed with us couple of times.

10/10 Excellent

Amanda

Travelled with family
Liked: Staff & service, property conditions & facilities
The rooms are very nice and comfortable.
Stayed 7 nights in Mar 2024
Response from front desk staff on 5 Apr 2024
Thank you for staying with us.

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, amenities
Messed up stay
Stayed 2 nights in Mar 2024
Response from front desk staff on 5 Apr 2024
we are sorry to hear that you had a bad experience with us. let us know what we can do to make it better neext time.

6/10 Okay

Marco

Business traveller, Travelled with partner
Clean room
Stayed 2 nights in Mar 2024
Response from front desk staff on 5 Apr 2024
Thank you for staying with us.

6/10 Okay

Lareina

Travelled with family
Liked: Staff & service
Old & outdated facilities but the staff was phenomenal.
Stayed 1 night in Jan 2024
Response from front desk staff on 24 Mar 2024
"Thank you for your feedback, and we appreciate your patience as we work to improve our facilities. We're glad to hear that our staff made a positive impression on you. Our team is dedicated to providing excellent service, and we're committed to making your experience with us as enjoyable as possible.

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Good price for area especially for a concert night. Area has very limited food options. Room was clean, but dated and worn. Also had to provide a deposit that was higher than what was listed in the booking information.
Stayed 1 night in Mar 2024
Response from front desk staff on 24 Mar 2024
Thank you for your feedback. We apologize for any inconvenience regarding the deposit amount and limited food options. We'll take note of your comments for improvement.

4/10 Poor

Rodney Dean

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I made the reservation on expedia it listed amenities listed Resturant, breakfast, room service. game room … etc. None of these existed. we had a plumbing issue and they did not respond until I demanded service. When I checked out they refused to provide a receipt or refund a required deposit. They stated the receipts would be provided by Expedia. Also the deposit would come from Expedia. The manager was not easy to deal with.
Stayed 6 nights in Mar 2024
Response from front desk staff on 18 Mar 2024
We are sorry to hear about the inconvenience. The game room is located on the second floor and you need to make a reservation from their website to use it. For the room services, the front desk person tells the people that if they are staying for a long time, they can just call front desk for a service. so yes, you need to request for the service and we provide that to you. your reservation was a prepaid one, so our system just says that prepaid, it won't show us the amount or to you. if you book through any third party, they give you a receipt because ours just say that it was prepaid, we are sorry for the confusion. We are trying our best, we will try to improve.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good.
Stayed 2 nights in Mar 2024
Response from front desk staff on 18 Mar 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Redstar

Disliked: Cleanliness
The area the rooms could be better
Stayed 1 night in Mar 2024
Response from front desk staff on 16 Mar 2024
Thank you for sharing your feedback about the room area. We apologize for any shortcomings you experienced and appreciate your input. We are continuously working to improve our rooms and facilities for a better guest experience. Your comments will be taken into consideration as we strive to enhance our accommodations.

2/10 Terrible

Rebecca

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was hard to understand. Carpet looked like it hasn't been vacuumed for a long time, Bed was hard. Remote for tv didn't work. Restaurant and casino were permanently closed.
Stayed 1 night in Mar 2024
Response from front desk staff on 16 Mar 2024
We apologize for the issues you faced during your stay. We are addressing maintenance concerns and improving communication with our staff. Your feedback is valuable, and we hope to welcome you back for a better experience.

6/10 Okay

Karin, Winnipeg

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I can’t find any word to describe the disgustingness we faced at this place. Never go there.
Stayed 1 night in Mar 2024
Response from front desk staff on 12 Mar 2024
I am sorry to hear that you were not satisfied with your stay, it will help us to improve if you can provide the information about the things that were not as per your expectations. Thank you for staying with us.

2/10 Terrible

Carol Anne Elaine, Williston

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This property has become very dirty and not customer friendly at all.
Stayed 2 nights in Mar 2024
Response from front desk staff on 12 Mar 2024
As per your reservation information, you never checked-in the hotel, So we are not sure how you can post such a negative information when you did not even stay with us.

4/10 Poor

Jessica

Disliked: Amenities, property conditions & facilities
The guy at the front desk was not very pleasant at first, not rude. He was not welcoming. The entrance has a vehicle that is smashed up right in the front to walk in, the entrance is not clearly marked. Carpets in hall and going to my room were not vacuumed. I was asked to put 50 dollar cash deposit that i would get back at check out. I was willing to over look all of that because I paid a cheap rate. I went into my room and the room doors have about a 2 inch gap between the floor and the bottom of the door. There were guest down stair and down the hall that were clearly having fun and one that was upset. They all sounded like they were in my room. They need carpet rooms because every noise echos in the room and the bed rolled and was unstable. When the bed rolled (I only sat on corner) it showed that clearly under the bed was not cleaned or maybe the employee swept everything under the bed? I did not feel safe. I was in the room a whole 15 mins and I had to leave and get a room somewhere else. I went to the desk waiting but I was uneasy about all the commotion and left my room key on the counter. The man ran after me and at that point was kind and asked how they could improve and if I was okay. However, he did not ask me to go back in to give my cash deposit back to me and did not even offer to refund one of my two nights i booked and now chose to go to a safer area as I was a female alone.For the price i mean you get what you pay for, right??
Stayed 2 nights in Feb 2024
Response from front desk staff on 8 Mar 2024
I am sorry to hear that you were not satisfied with your stay, If you could have told the front desk person, he might have done something to help you with your concerns. as per the deposits, we take cash and card deposits, so it become difficult to tract every person's deposit by their face, that's why we check on the system before checking peole out if they had cash or card deposit, if you would have stopped by the desk, the front desk person would have done everything possible from his end to make your stay better. as far as the noises in the room goes, the quiet hours are during the night time. during the day, people are staying and enjoying in their rooms, if you could have toild this to the front desk too, they would have moved you to a different room. we are sorry for the inconvenieve.

4/10 Poor

Ernesto

Stayed 1 night in Mar 2024
Response from front desk staff on 5 Apr 2024
we are sorry to hear that you had a bad experience with us. let us know what we can do to make it better next time.

6/10 Okay

STEPHEN

Liked: Staff & service
Disliked: Amenities
Casino not in business. Across the street .
Stayed 1 night in Feb 2024
Response from front desk staff on 1 Mar 2024
Thank you so much for staying with us. We appreciate your feedback.

10/10 Excellent

Elizabeth

Stayed 1 night in Feb 2024
Response from front desk staff on 24 Mar 2024
"Thank you for your feedback, and we appreciate your patience as we work to improve our facilities. We're glad to hear that our staff made a positive impression on you. Our team is dedicated to providing excellent service, and we're committed to making your experience with us as enjoyable as possible.

2/10 Terrible

Bret, Williston

Disliked: Property conditions & facilities
I paid for the room but they still ask for a deposit. I've stayed at many hotels in Billings and nobody else in town asks me for deposits.
Stayed 1 night in Feb 2024
Response from front desk staff on 25 Feb 2024
I am sorry that you were not happy with your stay. we take the deposit just to make sure that the guest does not smoke in the room and you get deposit back in morning. it not an extra charge. it is refundable money which you get back. it is for safety purposes to make the property smokefree and safe for everyone to stay. t

8/10 Good

Amanda

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
A little pricey but our room was very nice and clean. The staff is nice as well.
Stayed 7 nights in Feb 2024
Response from front desk staff on 1 Mar 2024
Thank you so much for staying with us. We appreciate your feedback.

2/10 Terrible

Sean

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from front desk staff on 22 Feb 2024
we are sorry to hear that your stay did not go as expected.

4/10 Poor

Zerrick

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from front desk staff on 21 Feb 2024
we are sorry to hear that your stay did not go as expected, please let us know what we can do make it better the next time.

6/10 Okay

Gretchen

Stayed 4 nights in Feb 2024
Response from front desk staff on 24 Mar 2024
"Thank you for your feedback, and we appreciate your patience as we work to improve our facilities. We're glad to hear that our staff made a positive impression on you. Our team is dedicated to providing excellent service, and we're committed to making your experience with us as enjoyable as possible.

6/10 Okay

David, Courtenay

Business traveller
Liked: Cleanliness, staff & service
Two of four washers in the guest laundry were out of service and a third one began leaking shortly after I put my wash in the fourth machine. No change machine to get quarters for laundry and no laundry soap available. There should be a dispenser in the laundry room or at least supplies at the front desk for purchase.
Stayed 1 night in Feb 2024
Response from front desk staff on 12 Feb 2024
we are sorry for your experience, we usually have supplies and quarters available at the front desk, but our maintenance guy was on break to bring supplies and get quarters from machines. we are sorry for inconvenience, we will try to make amends next time. thank you for staying with us.

8/10 Good

Ryan

Stayed 1 night in Feb 2024
Response from front desk staff on 24 Mar 2024
Thank you for staying with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from front desk staff on 8 Feb 2024
Thank you for staying with us.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always soo accommodating and very nice!
Stayed 1 night in Feb 2024
Response from front desk staff on 5 Feb 2024
Thank you for staying with us.

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 1 night in Feb 2024
Response from front desk staff on 4 Feb 2024
we are sorry for the inconvenience.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately I couldn't get there for my reservation but the price was super good so not a huge loss!
Stayed 1 night in Feb 2024
Response from front desk staff on 3 Feb 2024
Thank you for your feedback

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2024
Response from front desk staff on 24 Mar 2024
"Thank you for your feedback, and we appreciate your patience as we work to improve our facilities. We're glad to hear that our staff made a positive impression on you. Our team is dedicated to providing excellent service, and we're committed to making your experience with us as enjoyable as possible.

10/10 Excellent

Hollis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for your service
Stayed 1 night in Jan 2024
Response from front desk staff on 1 Feb 2024
Thank you for staying with us

2/10 Terrible

Lore

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like the room. I soon I enter the room I could see the see boxsprings stains, and bed sheets dirty, Toilet and washroom floor was also dirty. I understand that it is cheap but they should clean up and bed should be in a good condition.
Stayed 1 night in Jan 2024
Response from chris on 8 Jan 2024
Hi,We do not accept your comment as it is nothing close to reality. defaming is a new trend now so please do not defame us for self benefit.Regards,Hotel Vegas

8/10 Good

philip

Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast. No casino. No restaurant.
Stayed 1 night in Dec 2023
Response from front desk staff on 1 Feb 2024
We are sorry for the inconvenience, however we are renovating our places so we will be back with better ones soon. Thank you for staying with us.

4/10 Poor

Denice

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Go elsewhere
No working shower. The next morning the clerk got snarky...telling me ' nobody else complains'. The next day, i had to stay again, they tried to give me the same room, i asked if the shower had been fixed?NOPE! When i refused to take the room without a working bath, the clerk refused to give me a different room....so i had to spend an hour on the phone getting my reservation canceled.
Stayed 1 night in Dec 2023
Response from chris on 27 Dec 2023
Hi,Everything was working fine we did not had the NQ room. Maybe you misunderstand the accent of the person. regards,Hotel Vegas

2/10 Terrible

William

Stayed 2 nights in Nov 2023
Response from front desk staff on 27 Dec 2023
Sorry for the inconvenience.

10/10 Excellent

Steven

Stayed 1 night in Dec 2023
Response from front desk staff on 14 Dec 2023
Thank you for your feedback.

10/10 Excellent

Rick

Stayed 1 night in Nov 2023
Response from front desk staff on 14 Dec 2023
Thank you for your feedback.

10/10 Excellent

dhruva

Stayed 1 night in Nov 2023
Response from front desk staff on 27 Dec 2023
Thank you for staying with us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom was in disrepair. Shower head coming apart, faucet old and worn. Over all an old property but less expensive.
Stayed 1 night in Nov 2023
Response from front desk staff on 14 Nov 2023
Sorry for the inconvenience

4/10 Poor

Lynnette

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
The box spring was bare and damaged, mattress was bare as well (no fitted sheet) just sheets on top. Bed frame was on wheels on a LVP floor, jump into bed and surf across rhe room! Shower head was damaged. We slept in our clothes on top of the comforter, checked out the next morning and got a room somewhere else.
Stayed 2 nights in Nov 2023
Response from front desk staff on 13 Nov 2023
sorry for the inconvenience

6/10 Okay

Rae

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old facility back door security lock broken and air -heat rattled and couldn’t control so we unplugged it. Front desk person was very nice
Stayed 1 night in Nov 2023
Response from front desk staff on 13 Nov 2023
Thank you for staying with us.

6/10 Okay

Eugene

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from front desk staff on 14 Nov 2023
Thank you for staying with us.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from front desk staff on 12 Nov 2023
thank you for staying with us.

6/10 Okay

Brenda

Business traveller, Travelled with partner
Liked: Staff & service
The check in, room and stay were great! The negative was the late night noise of persons having a long argument. Ruined the good nights sleep i was having after a long day of driving.
Stayed 1 night in Nov 2023
Response from front desk staff on 8 Nov 2023
Sorry for the inconvenience.

6/10 Okay

KATHY

Stayed 1 night in Oct 2023
Response from front desk staff on 10 Nov 2023
Thank you for staying with us.