Big Lake hotels from RM539

"The room was very clean."

"The room type that I booked was "Sold Out" when I arrived for 3 p.m. Check-in. The front desk person had no idea why. Unfortunately, no manager was available until the next day! Thankfully, she still was able to get me a room for the night, but not the King Suite that I reserved. I cannot recommend this hotel at all. While it is a cool location next to Ships Creek, it is also next to the train station. The trains blast their horns all night long! I'm not exaggerating how loud this hotel is! Between the trains, the super thin walls, and the 20 hours of light- it was impossible to sleep here. The only redeeming factor was the complimentary breakfast with delicious coffee and the super nice "breakfast man.""

"I stayed in the motel section of the hotel. It was very, very basic and smelled very strongly of mildew. The bed was comfortable."

"Nice breakfast, but not enough room for customers. Very cramped. "

"I’ve stayed in many Hiltons and this was the worst by a very long way - mostly due to the very poor attitude of the staff who treated us as a definite inconvenience and annoyance both at pre-check-in, check in, problems with the key - twice, and a long wait for a table at dinner only to be told gruffly ‘it’ll be an hour for food’ which is frankly useless for a hotel restaurant which was far from full. The room was -ridiculously- noisy with a funfare right outside with loud music til nearly midnight and close to the trains blasting their horns continually. The windows and walls must be paper-thin to allow so much noise through right up at the 10th floor. To finally round off the poor experience I had to visit 3 different floors before finally finding an ice machine that was actually working. I’m shocked how much I disliked this place - very, very disappointed."

"Baseboard heater ! Needed to get on my knees to turn it on. Keurig provided, but no cups or coffee supplies. Dog hair on surfaces. BASEMENT room with window view to a concrete wall. No need to say more. Ugh!"

"The carpet in the hallways needs to go"

"Great location, in the middle of downtown. Very clean, friendly staff. A draw back is the distance from the front desk. The room can easily be located almost a quarter mile from the front desk."

"Double charged my card for the deposit because she entered my name wrong the first time then double booked my room so I had a stranger walk in while I was sleeping"