Private kitchen

Reviews of Sierra Blue Hotel & Swim Club

2.5 out of 5
Sierra Blue Hotel & Swim Club
563 Lynn Rd, Big Bear Lake, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 101 out of 189 reviews" "
Rating 8 - Good. 40 out of 189 reviews" "
Rating 6 - Okay. 29 out of 189 reviews" "
Rating 4 - Poor. 8 out of 189 reviews" "
Rating 2 - Terrible. 11 out of 189 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at Sierra blue hotel. Just as our previous stay, it is very clean, quiet and stuff is kind. It is walking distance from the big bear village and the amenities they offer are very thoughtful. you can tell they always keep the customer in mind
Stayed 1 night in Apr 2024

10/10 Excellent

ALEJANDRO

Stayed 1 night in Apr 2024
Response from Jenica G. Area Manager on 9 May 2024
Alejandro thank you for staying with us and taking the time to share your experience.

10/10 Excellent

Trinita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a really nice stay. The staff were friendly, helpful and welcoming!
Stayed 1 night in Mar 2024
Response from Jenica G. Area Manager on 14 Apr 2024
Thanks so much for the review. We are happy your experience was great. Come back soon

10/10 Excellent

Robert

Liked: Staff & service, amenities, property conditions & facilities
A great place to stay, particularly if you like being around a lot of eating establishments as the Big Bear Village is around the corner. The room furnishings were contemporary. I also enjoyed having a round dining table in my room with a couple of chairs. Another benefit is the refrigerator also comes with a freezer. A great place to store ice as the property does not offer a ice dispenser.
Stayed 1 night in Apr 2024
Response from Jenica G. Area Manager on 12 Apr 2024
Thank you for taking the time to leave such an awesome review and rating. Robert we hope to see you again really soon.

10/10 Excellent

Lian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night and arrived very late in the evening (11pm). We had no problem getting our room key and were happy with the cleanliness and quality of our room. The bed was very comfortable!
Stayed 1 night in Apr 2024
Response from Jenica G on 14 Apr 2024
Glad you had a great night of rest and we hope to see you again soon.

10/10 Excellent

Mahik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good and clean property
Stayed 1 night in Apr 2024
Response from Jenica G. Area Manager on 14 Apr 2024
Thank you for taking the time to leave a great review. We are happy you had a great experience.

10/10 Excellent

Dinesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an enjoyable stay. The jacuzzi was not hot on the first day, but it was hot on 4 subsequent days of our stay. Unfortunately, the jets of the jacuzzi never worked. They should work on fixing this. Otherwise, the staff were exceedingly friendly and accommodating.
Stayed 5 nights in Mar 2024
Response from Jenica G. Area Manager on 2 Apr 2024
Thank You for the feedback and for staying with us. It was nice meeting you.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great service. Comfortable room.
Stayed 1 night in Mar 2024
Response from Jenica G on 24 Mar 2024
Thank You for sharing your experience. We hope you will be back soon.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was great. Very attentive.
Stayed 2 nights in Mar 2024
Response from Jenica G. Area Manager on 15 Mar 2024
Thank you Sandra it was great meeting you and we hope to see you again very soon.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opción, todo queda cerca y caminando
Stayed 4 nights in Mar 2024
Response from Jenica G on 13 Mar 2024
Thank you for your time and great review, We are happy to have met you. Hope to see you again soon.

8/10 Good

stephen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good value for money and friendly staff
Stayed 1 night in Mar 2024
Response from Jenica G on 13 Mar 2024
Thank you so much for sharing your experience. Safe travels, see you again soon.

10/10 Excellent

sylvia

Stayed 1 night in Mar 2024
Response from Jenica G on 24 Mar 2024
Thank you for rating your stay. We aim at always leaving you with an exceptional experience.

10/10 Excellent

Yoon

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff and warm welcome as we checked in really late. definitely revisit!
Stayed 1 night in Feb 2024
Response from Jenica G. Area Manager on 13 Feb 2024
Thank You for sharing your experience and we cant wait to have you visit again.

4/10 Poor

Ray

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
What a disappointment. This is definitely not a resort. Hot tub wasn’t working, we told them and it appears it’s been broken a while?? Why wouldn’t you fix it? No clean towels for the pool and the guy working, kept saying, “that’s all we got”, referring to the hand towels near the pool. He had a bad attitude and shouldn’t be in customer service/hospitality. The thermostat in the bedroom was broken and when we called he said it would take 30 min to come on and it never did. No elevator, so you have to carry luggage up two flights of stairs. Not worth the price. Hotel advertised a zip line, that didn’t exist. No food on site. Room comes with one coffee pod and no water. Again, not a resort or anything I would have imagined for the price.
Stayed 1 night in Feb 2024
Response from Sierra Blue Suites - AM Jenica G. on 5 Feb 2024
Hi Ray,I do want to thank you for the honest feedback so that we can improve and deliver the guest experience that we set our standards to. Again I am sorry that your experience was less than fantastic. Safe travels and stay warm.

8/10 Good

Teresa

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sierra Blue Suites - AM Jenica G. on 15 Jan 2024
Thank You for taking the time to share your experience rating with us.

10/10 Excellent

ALEJANDRO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and kids friendly
Stayed 1 night in Jan 2024
Response from Sierra Blue Suites - AM Jenica G. on 15 Jan 2024
Thanks Alejandro it was nice to meet your family.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sierra Blue Suites - AM Jenica G. on 13 Jan 2024
Thank You so much for taking the time to share how great your experience was. We cant wait for you to come back.

6/10 Okay

Edison

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Very poor sound isolation
Very poor sound isolation. Very dusty under the beds. All furnitures seem relatively new.
Stayed 1 night in Jan 2024
Response from Sierra Blue Suites - AM Jenica G. on 13 Jan 2024
Thank you for your feedback we take your experience very seriously and apologize if it was less than amazing. Thank you for visiting our hotel and it was great meeting you.

6/10 Okay

Fermin

Travelled with family and small children
Liked: Staff & service, amenities
The beds in our room weren’t comfortable they were very hard and the bathroom needs update, we had some mole in the sealing close to the window, we herd lots of movement thru the night people walking thru the hallways and kids playing with a office chair just rolling around there room and finally stop making noise around 11pm. Our door from our room had a huge gap in the bottom I could fit my hole hand thru… Nice place, lots of restaurants around and stores very close to the down town walking distance…
Stayed 1 night in Jan 2024
Response from AM Jenica G. on 24 Jan 2024
Thanks for taking the time to rate your stay your feedback is important.

6/10 Okay

Stef, Sherman oaks

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
A ton of dust under the beds and hair in the shower, room didn’t look like it gotten cleaned other than changing sheets. Management did take care of us with complementary gifts and by sending someone to clean.
Stayed 1 night in Dec 2023
Response from Sierra Blue Suites - AM Jenica G. on 7 Jan 2024
Hi Stef I apologize that your experience with us was less then then wonderful. We take all feedback very seriously and appreciate you taking the time to let us know how we may improve. We look forward to your return and it was great meeting your family.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a we as a cute property that was centrally located in the village, and it was easily walkable.
Stayed 1 night in Dec 2023
Response from Sierra Blue Suites on 15 Jan 2024
Thanks Brian we hope you visit again soon.

10/10 Excellent

VUY, Irvine

Travelled with family
Stayed 1 night in Dec 2023
Response from Sierra Blue Suites - AM Jenica G. on 15 Jan 2024
Thanks for staying with us

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Kind detail oriented person at check in. Room updated and comfortable. Location very close to the village--an easy 5 min walk.
Stayed 1 night in Dec 2023
Response from AM Jenica G. on 23 Jan 2024
Thank You so much for sharing the experience you had at the hotel. We hope to see you soon.

6/10 Okay

Farshid, spring valley

Disliked: Property conditions & facilities
It was normal motel
Stayed 1 night in Dec 2023
Response from AM Jenica G. on 23 Jan 2024
Thank you for staying with us and for taking the time to share your experience.

10/10 Excellent

kathleen

Stayed 1 night in Dec 2023
Response from Sierra Blue Suites - AM Jenica G. on 13 Jan 2024
Thank You so much for taking the time to share how great your experience was. We can't wait for you to come back.

10/10 Excellent

Talin, Sherman Oaks

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that it gives you the feeling of being in a boutique hotel with nice interior layouts, yet its modern and maintained greatly.
Stayed 2 nights in Dec 2023
Response from Sierra Blue Suites - AM Jenica G. on 15 Jan 2024
Thanks Talin it was great having you.

10/10 Excellent

S. Alejandro

Travelled with group
Stayed 1 night in Dec 2023
Response from Sierra Blue Suites - AM Jenica G. on 15 Jan 2024
Glad your experience was great.

10/10 Excellent

Vios

Stayed 2 nights in Dec 2023
Response from Sierra Blue Suites - AM Jenica G. on 15 Jan 2024
Thanks so much for sharing your 5 star experience with us.

10/10 Excellent

Kristel

Stayed 1 night in Dec 2023
Response from AM Jenica G. on 23 Jan 2024
5 stars just like our Guest!!!!!!! The best.

8/10 Good

Harmony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and cute but the bed wasn't comfortable and our room was right next to the stairwell and alley, so there was lots of noise.
Stayed 1 night in Dec 2023
Response from AM Jenica G. on 23 Jan 2024
Thanks for taking the time to share your experience.

10/10 Excellent

Marcela Nicolle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Jenica G. Area Manager on 8 Feb 2024
Marcela thanks so much for staying with us.

10/10 Excellent

William S

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AM Jenica G. on 24 Jan 2024
Thank you we strive for Excellence and it looks like you noticed. Thanks again for staying with us.

6/10 Okay

King

Stayed 1 night in Nov 2023
Response from Sierra Blue Suites on 15 Jan 2024
Hi King thanks for taking the time to provide feedback.

2/10 Terrible

mariana

Stayed 1 night in Nov 2023
Response from AM Jenica G. on 24 Jan 2024
I'm sorry your stay was less than exceptional. We strive for excellence and if you'd like to discuss further your stay please call the hotel , your feedback is valued.

6/10 Okay

Verified traveller

Eh…
Hotel was under construction and there was no running water when we checked in. Water was turned back on later that evening. Room was comfortable, and it served the purpose for the night. Not too many amenities or perks otherwise.
Stayed 1 night in Nov 2023
Response from Guest Services on 14 Nov 2023
Thank you for taking the time to review your stay with us. We appreciate all the feedback. We apologize that the work on the new showers distributed your stay with us as it was not our goal at all. We hope that in the future you might consider us again as we continue to improve both our facilities and services.

8/10 Good

Yesenia D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services on 14 Nov 2023
Thank you for taking the time to review your stay with us. We appreciate all feedback. If you have anything you would like to bring to our attention, good or bad, it would be greatly appreciated as we continue to improve our facilities and services

8/10 Good

Emilie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean & very cute. We were able to hear noise from upstairs, in the hallway & outside but it didn’t bother us much but would be weary if you are a light sleeper. My stay was pretty good overall!
Stayed 1 night in Oct 2023
Response from Guest Services on 16 Oct 2023
Thank you for taking the time to share your feedback on your recent stay with us. We're delighted to hear that you found our room clean and very cute – it's always our aim to provide a comfortable and welcoming atmosphere for our guests.We appreciate your understanding regarding the noise from upstairs, in the hallway, and outside. While it didn't significantly impact your stay, we understand that it may be a concern for light sleepers. We strive to maintain a quiet and peaceful environment, and we'll continue to work on minimizing any disturbances to ensure a more relaxing experience for all our guests.It's great to know that your overall stay was pretty good, despite the noise. If you ever decide to stay with us again in the future, please don't hesitate to reach out to our front desk if you have any concerns or need assistance with any aspect of your stay. We're always here to ensure your visit is as enjoyable as possible. We look forward to hosting you again and hope to provide an even more comfortable experience on your next visit. Thank you for choosing our hotel!

2/10 Terrible

Rebecca

Stayed 1 night in Oct 2023
Response from Guest Services on 14 Nov 2023
Thank you for taking the time to review your stay with us. We appreciate all the feedback. If you have anything you would like to bring to our attention, good or bad, it would be greatly appreciated as we continue to improve our facilities and services

2/10 Terrible

Michael

Stayed 1 night in Oct 2023
Response from Guest Services on 14 Nov 2023
Thank you for taking the time to review your stay with us. We appreciate all feedback. If you have anything you would like to bring to our attention, good or bad, it would be greatly appreciated as we continue to improve our facilities and services

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on 16 Oct 2023
Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed stay and we hope to see you again soon

10/10 Excellent

JENNIFER

Travelled with family
Liked: Amenities
Hallway music 8am-8pm is just NOT a good idea.
Stayed 1 night in Sep 2023
Response from Fonda on 10 Oct 2023
Thank you for taking the time to share your feedback about the hallway music. We value input from our guests, as it helps us continuously improve our services. We apologize if the hallway music was not to your liking during your stay. We understand that personal preferences for background music can vary widely. We strive to create an enjoyable and comfortable atmosphere for all our guests, and we'll certainly take your comments into consideration when evaluating our music policy.We hope that despite this issue, you had an otherwise pleasant stay with us, and we look forward to the opportunity to welcome you back in the future. If there's anything else you'd like to discuss or if you have any further feedback, please don't hesitate to reach out to our guest services team. Your satisfaction is important to us, and we aim to make your next visit even more enjoyable.

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed
Stayed 1 night in Sep 2023
Response from Guest Services on 19 Sept 2023
Thank you for taking the time to post a review for your stay with us. We would be delighted to hear any feedback that you might have regarding your stay. If you would like, you may reach out to the front desk via email or phone call if you have any ideas on what we could have done better.

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Guest Services on 19 Sept 2023
Thank you for taking the time to post a review for your stay with us. We would be delighted to hear any feedback that you might have regarding your stay. If you would like, you may reach out to the front desk via email or phone call if you have any ideas on what we could have done better.

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Services on 19 Sept 2023
Thank you for taking the time to post a review for your stay with us. We would be delighted to hear any feedback that you might have regarding your stay. If you would like, you may reach out to the front desk via email or phone call if you have any ideas on what we could have done better.

6/10 Okay

Makiko

Travelled with family
Liked: Cleanliness, amenities
Nice and easy
Stayed 1 night in Sep 2023
Response from Guest Services on 19 Sept 2023
Thank you for taking the time to post a review for your stay with us. We would be delighted to hear any feedback that you might have regarding your stay. If you would like, you may reach out to the front desk via email or phone call if you have any ideas on what we could have done better.

8/10 Good

Larry

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Fonda on 29 Aug 2023
Thank you for taking the time to review your stay with us. I am happy to hear that you enjoyed your stay. If you have any additional feedback, please feel free to let us know. We hope to see you again soon.

8/10 Good

Alma

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Fonda on 25 Aug 2023
Thank you for taking the time to reiew your stay with us. If you have any feedback that you would like to share, please do not hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Bear Gig review
Our stay was very comfortable. Hotel was clean. Staff was friendly.
Stayed 2 nights in Aug 2023
Response from Fonda on 19 Aug 2023
We're thrilled to hear that you had a comfortable stay with us! Thank you for taking the time to share your positive experience. It's wonderful to know that our efforts to maintain a clean environment and provide friendly service made your stay enjoyable. If you ever find yourself back in the area, we would be delighted to welcome you again for another great stay.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2day weekend
Went for the classic car show and the hotel is right there in town could walk very easily to all restaurants in the village and stores had a great time hotel was very comfortable nice staff room very spacious will stay again
Stayed 2 nights in Aug 2023
Response from Fonda on 14 Aug 2023
I'm thrilled to hear that you had such a wonderful experience during your visit to the classic car show and your stay at the hotel! It sounds like the hotel's convenient location played a significant role in enhancing your trip. Being within walking distance to restaurants, stores, and the car show must have been incredibly convenient and enjoyable.I'm delighted that you found the hotel comfortable and the staff accommodating. A spacious room can make a big difference in ensuring a relaxing and pleasant stay. It's fantastic to know that you had such a positive experience overall and that you're already considering staying there again in the future.Thank you for taking the time to share your review. Your feedback will undoubtedly be valuable to other travelers seeking a great place to stay while attending the classic car show and exploring the village. If you have any more insights or experiences to share, feel free to do so. Safe travels, and I hope your next stay at the hotel is just as fantastic as this one!

10/10 Excellent

Christina

Stayed 1 night in Aug 2023
Response from Guest Services on 19 Sept 2023
Thank you for taking the time to post a review for your stay with us. We would be delighted to hear any feedback that you might have regarding your stay. If you would like, you may reach out to the front desk via email or phone call if you have any ideas on what we could have done better.