4/10 Poor
Sofia
Travelled with family
23 Mar 2024
Disliked: Staff & service, amenities, property conditions & facilities
We liked the idea of the proximity to the town. However, overnight there was a leak in the sink and we woke up to the whole bathroom underwater and visibly seeing water drip from the drain. We went to the front desk to tell them there was a leak and they sent a maintence man. They said the manager would call soon. Hours go by and no news from the manager. I go to the front desk and they tell me maintenance went and checked and said it was just because someone showered and water dripped from there. When I clarified and said absolutely not and there was visibly leaking problems the person at the front desk did not care. Still no word from manager. Horrible customer service and acting like nothing happened is appalling.